Do NOT send your family member(s) here!! It all started out great when they were newly opened but once the new manager, Carl Meyer, came onto the scene, it all went to hell in a handbasket! From the get-go, Carl was cold, rude and dismissive. He had ZERO compassion or tolerance for our father who has Alzheimer's and ended up in the Memory Care unit. Yes, he had physically violent and unpredictable outbursts, but hey! As we ALL know, people inflicted with this terrible and debilitating disorder OFTEN do. Well, Carl gave him a chance or two to get his act together, but unfortunately, this disease never gets better, only worse, and Carl had our father kicked out as soon as he got the chance. He couldn't even bother to be at the final meeting to inform us of this horrendous decision because he was too busy giving a tour to a new resident (more money for the Oaks!!). We also found out that adult senior care facilities get more money from residents subsidized by the state and our father was still on his own dime, so it was all a little suspicious to us. Now Carl will respond to this as a "mischaracterization" of himself and the facility, but the fact is, we aren't HAPPY and I'm taking the time out of my day to write this long review. If it was a wonderful, great, hell even decent place for your loved ones, I wouldn't bother. The turnover of the staff, once Carl got there, was like a revolving door and every time we went in, there was a new staff member and a former one gone. Carl and the Oaks are also STEALING from my father and refusing to reimburse us for meds they mistakenly reordered for him that he no longer needed. We've emailed and called to no avail and they just either ignore us or put it back on us saying it's our problem. THEFT!!!!
This place is BAD BAD BAD and our father is in a MUCH better place where he's truly cared for with compassion and understanding. The new place is clearly more equipped and way more knowledgeable about caring for those afflicted with this terrible disease. So thank you Carl and the Oaks. You really did us a favor in the end! read more