management was never available always out of office. Management also never did anything to solve a…read moresituation a tenant was having. For example my laundry was always being moved, the leasing lady gave my number to a old man in the complex without my consent and he harassed me, called the cops on neighbours for DV 4 times with nothing being done, leasing lady was always gossiping to me about other tenants so who knows what she was saying about me to other tenants Picked and chooses when to apply rules. Beautiful place to live but honestly bad leasing lady.

It claims a non-smoking complex, but it's not. People smoke inside the building, and there's always…read moresome cigarette smell around the apartment.

I have been a tenant here since August 2020 and since the beginning Kim has made everything…read moreextremely easy. Any maintenance issues are addressed promptly, the areas of the complex are always clean and tidy, and management is always very helpful. I love the proximity to everything, and I always feel safe in my apartment. Thank you Kim for your attention to detail!

Lisa, Then you are not actually looking. I was a resident at…read moreone point. And I also know MANY of the residents you do have on site. You also didn't provide your information for the DRE complaint form against Kim being in violation to the tenant rights for a peaceful enjoyment of their units. Or that she lacks in keeping anyone updated on the time frame of the patio updates, the roofing updates, the painting updates. She reuses emails only changing the unit numbers and dates. Lets talk about how it took a week for units to still not have weather stripping on the doors that where painted. But yet has Kim sent out a email notice explaining why the weather stripping is taking so long?. When it should have been replaced when the doors were painted. Oh and those broken down water bills require an appointment just to get them when it STATES legally that when asked you as management must provide. There are pictures of the hose bibes being used by the painter. Bibes tide into that 4 unit building water supply. Or what about when jackhammering the patios they are plugged into a TENANT'S outlet. Oh, and lets not mention the roofing material. Nails and staples, paper and shingles ALL over residence walkways and carports. Or lets talk on how the outside storage closet are filled with roofing materials!!!! I am being the voice for the tenants because they dont want landlord retaliation which Kim has had filed against her in the past. I have done my research Lisa, and again your still not posted on any paperwork claiming to be an owner. It was documented when you changed it a few days after my last review just to change it back. Your an employee not an owner. Your not even management. Unless you can provide ACTUAL business contact for your employer and your broker or license number then you are considered as a paid agent and will be added to the complaint forms. And yes there are more than 5 being processed to my knowledge. That is 5 separate complaints. Against Kim and now YOU.

We tried them as a short term property manager for a Lake Home in Hartwell. We were new STR owners…read moreand therefore had lots of questions. I really enjoyed our contact- but the owner was the issue. She was very rude to me in several occasions. She also lied outright when we had questions on pricing. We had set minimums and were told that we could adjust prices on their platform as they didn't track Clemson game weekends. I spent hours setting minimums for those weekends. Then we received several extremely low bookings for key weekends ( George Strait and 4th of July; $150 a night for the peak summer week in a home that sleeps 8). She had sent me videos on how the software worked to adjust prices . She the told me after the extremely low bookings ( prices well below our minimum)that price tool she literally sent me videos price adjustment that she "NEVER told me it worked for owners...???. So lies... ! The staff was friendly and very responsive, it's the owner. We felt like they are not geared to having lake homes as they are based in Athens. The other issue was we paid the top tier premium fee. That was supposed to include monthly inspections AC filter changes, batteries , light bulbs and such charged. In 6 months that never happened 1 time a man came and was in and out in a few minutes and didn't change the filters. All the spares were still in my closet. They also said that premium included extra insurance. When we had an issue with a guest damaging an item we got so much push back... it was $100 item and we were the told ( by the owner) we should've not had a quality appliance. After several requests they finally replaced the item. I was told the guest insurance they get charged wouldn't be applied again for damaged item. This was another concern because part her sales pitch was that they have guests pay premium so that small $ things under $1200 ( as I was premium level ) were covered. She didn't want to honor this. I think guests had ok experience. It was a struggle to get reviews. From an STR owner standpoint I would not recommend.

They are awful. Do not respond to inquiries or if they do it is a form response at best. Even if…read morethe property is not available it would be nice to get some response.

WARNING: $10,000 EXTORTION & GROSS NEGLIGENCE AT BLUE OAKS…read moreDO NOT SIGN A LEASE HERE. Blue Oaks is a predatory corporate operation masquerading as a "luxury" community. I am currently being charged over $10,000to escape a hostile, unsanitary, and unmaintained living environment. 1. PREDATORY FINANCIAL MALPRACTICE Management is attempting to force me to repay a signing concession because theymade a clerical error. In California, the drafting party is generally responsible for their own mistakes--yet they are attempting to pass the cost of their incompetence onto me. Adding "holiday parking fees" for residents is further proof of their relentless nickel-and-diming. 2. TOTAL ABANDONMENT OF HABITABILITY (CIVIL CODE § 1941.1) The "luxury" I paid for included a move-in with pet-urine-soaked carpets, damaged appliances, and a leaking toilet that they still haven't fixed after months. Replacing a dishwasher with a foul-smelling, dirty used part is not "maintenance"--it is a health hazard. 3. DOCUMENTED HEALTH & SAFETY VIOLATIONS Management's absence on weekends has turned the amenities into a liability. I have documented: * Health Code Breaches: Dogs in the pool and infants in diapers in the spa. * Fire Hazards: Open use of prohibited gas and coal grills on wooden decks. * Safety Risks: Unrestricted off-leash dogs and zero security presence. 4. HARASSMENT & BREACH OF QUIET ENJOYMENT I have been subjected to targeted harassment from a neighbor who cycles their garage door 10+ times throughout the night specifically to disrupt my sleep. Management has been notified repeatedly and has chosen to be adversarial toward me rather than addressing the harasser, a clear breach of my right to quiet enjoyment. BOTTOM LINE: They want $3,094/month for a unit that failed basic health and safety standards on day one. They are a global corporation that views tenants as ATM machines, not human beings Lastly they will charge no matter what a carpet cleaning, and housekeeping cleaning bill. No matter what. They also let a black car stay on the property spot 1 as you drive in with cans cigarette and trash piled up it smells so bad when you walk by. It's a tenant they allow to have a nasty car like that.

Updating my previous review. It was nice and somewhat quiet here at first. How things have…read moredigressed. Now I have an Alpha Male and his party girl upstairs and their child is like a cat with zoomies! Constantly runs thru the apt for hrs at a time triggering my nervous system. I measured the decible count one day and it was almost 80 decibles, which is hazardous to any himans health! I was on a telehealth call one day and my provider at the other end of the phone could hear the child running thru the apt! My pictures on the wall are so askew from the loud noise from above. If I complain, they are petty and vindictive and the recent parking issue, new management refuses to address! The jerks pinned me in front and back while parked on the street! Counting my days until I can leave!

I have been renting with Turn-Key property management for about 3 years. Melani and her staff are…read moreawesome. Melini is very attentive and understanding to the needs of a renter and issues they may face. We have had a few issues with problems with our rental over the past few years and have had excellent response from Turn-Keys staff to ensure the issues were dealt with in a very timely manner. The contractors they use are professional and communicate well with us. I have rented from a couple different management companies in the Paso Robels area and by far have never received the service, courteousness, and personal attention as I have with Turn-Key. Thank you Melani and staff. You guys are awesome.

For the first several years, I had a positive experience with this property management company. My…read morerental has remained fully occupied, and they successfully handled stove replacement and a garage water drainage issue. Unfortunately, things changed significantly over the past two years. They informed me that a small roof repair (approximately 3-5 sq. ft of shingles) was needed and quoted a price that was nearly double what I ultimately paid to have my entire roof replaced by my own contractor. Later they reported that my A/C had failed and pressured me to approve a $19,000 replacement immediately for a Saturday job on Wednesday afternoon after their working hours. Instead, I hired my own licensed HVAC contractor, who replaced the system within a day for substantially less. When the tenant later reported uneven cooling, my contractor responded the same day. He discovered the problem was not the A/C unit, but an improperly sealed connection left behind by a previous heater installation. Once repaired, the home maintained a comfortable 72 F degrees despite outside summer temperatures in the 100's. Throughout this process, I was repeatedly contacted late in the day and pressured to make immediate decisions. I felt more like I was being pushed toward expensive repairs than being given objective information to make informed choices. The most surprising part was the day after everything had been resolved and the HVAC system was working properly; I received notice that my management agreement was being terminated with 30 days' notice. Based on my experience, I cannot recommend this company. While they performed adequately in the early years, I ultimately lost confidence in their recommendations, communication, and professionalism. As a property owner, I expect transparency, fair pricing, and a management company that acts on my best interest.

UPDATE AS OF JUNE 23, 2026: I received an email that my security deposit was "mailed out" June 11…read more This was weeks after I was told I would receive it electronically. Still NO deposit has been received in mail or electronically. JUNE 11, 2026: After moving out at the end of March 2026, my security deposit was initially sent to the wrong address because my forwarding address was not properly entered. When I visited the office in person to resolve the issue, I was informed that the deposit would be reissued electronically. That conversation took place in early May 2026. Since then, I have sent multiple follow-up emails and even a formal demand for an update, yet I have received no response and have still not received my deposit. The most frustrating part is not the delay itself, but the complete lack of communication and accountability. Mistakes happen, but residents should not have to repeatedly chase management for money that is owed to them. Ignoring emails and failing to provide updates only adds to the frustration. I hope this review encourages management to improve its communication and follow through on commitments made to both current and former residents.

If you value sleep, basic quiet hours, and responsive management, think twice before moving to…read moreArrive Paso Robles. Ongoing noise issues are not enforced, and management, specifically Melissa, handles concerns with deflection rather than resolution. There are also concerns about people living in garages and conducting unpermitted or unlicensed business activity, which reflects the lack of oversight at this property. Prospective tenants researching Arrive Paso Robles should be aware of several ongoing issues that can significantly impact daily living. These include excessive noise, thin walls and floors, lack of hot water, parking limitations, and overall property upkeep concerns. This review reflects my direct experience as a resident and is meant to give a more honest and transparent perspective. One of the biggest issues is noise and the lack of enforcement of community rules. The buildings already allow sound to travel easily, but the situation is made worse by what appears to be ongoing over-occupancy that management does not properly address. Units seem to exceed reasonable occupancy limits, which leads to constant activity, increased noise, and strain on shared resources like parking. Instead of enforcing occupancy-related lease terms, these conditions are allowed to continue. If you end up beneath a high-activity unit, expect loud running, stomping, and constant impact noise starting as early as 4 AM and sometimes continuing late into the night towards 2 AM. This goes beyond normal apartment living and makes it difficult to sleep or focus during the day. To be clear, what we are asking for is not unreasonable. Quiet hours from 10 PM to 7 AM are standard, and residents should be able to sleep without ongoing disturbances. Instead, we have been put in a position where calling the police and filing reports becomes the only option because management chooses not to enforce these expectations. We were told this is because they "do not want tenants to feel like they are walking on eggshells," which says a lot about how resident concerns are handled. Equally concerning is how these issues have been handled by management, specifically Melissa. Rather than working toward a solution, communication has involved deflection and, at times, verbal escalation. This is not how someone experienced in working with residents should handle ongoing concerns. There were multiple instances where emails went unanswered for extended periods, over a month, yet tenants were expected to respond within 3 to 5 business days or risk blame being shifted onto them. Delays were attributed to "system issues," followed by attempts to hold tenants to a different standard. That level of inconsistency and lack of accountability is frustrating. When concerns were escalated, the only options presented were to move units or continue tolerating the disturbances until the tenants above us "hopefully" move out. Moving units, especially to a third-floor unit, does not solve the underlying issue. Expecting residents to simply deal with ongoing disruption is not a reasonable solution. We were also told that we are "living in the wrong property" if we expect quiet enjoyment (basically, sleep) during standard workday hours, which is dismissive of legitimate concerns. There are also concerns about garages being used as living spaces and for unpermitted or unlicensed business activity. Combined with the lack of enforcement around occupancy limits, this raises broader concerns about overall property oversight. The condition of the property is also a concern. There have been ongoing issues with roaches, gnats, and other bugs, which points to a lack of proper maintenance. On top of that, some residents are loud, inconsiderate, and do not maintain shared spaces, which adds to the overall experience. Parking is also limited, especially in the evenings, often requiring multiple laps around the property to find a space. This further reflects how strained the property feels overall. Given the ongoing nature of these issues, there are valid concerns about how lease obligations and resident concerns are being handled at this property. For anyone considering moving here, it is important to take these factors into account before signing a lease.

Good place to live with helpful staff. I like the pool and all the trees. Great rent too.read more

We lived there for five years and experienced rudeness and unprofessionalism from the management…read morethe entire time. I wouldn't recommend anyone move there, as the management consists of unprofessional people. Also, be prepared for them to take your entire deposit and charge you extra, even though nothing is broken in the apartment. Any attempts to discuss issues with them are met with a lack of cooperation. We also believe that the main office, Vandenberghe Properties Inc is not aware of how the management treats residents at this location. Additionally, be prepared for them to tow your car at any moment without reason. If you go to the office to ask about it, you will likely just be yelled at. They have freezing pools packed with chemicals, so swimming is impossible, and you might even catch an infection. When moving in, be prepared for management to present a seven-year-old, dirty carpet as brand new, and then try to charge you for it when you leave. The same deceptive practice applies to an old, worn-out stove that they will claim is new upon your departure.

I have resided at Creston for three years. I am happy here. I have made many friends, and lost a…read morefew along the way. They offer many activities for their residents. On the other hand, reading a good book and enjoying a favorite beverage are other relaxing choices.The surrounding grounds are a pleasure to walk. Here, you can do as much or as little as you wish. We have lovely courtyard, where willing residents enjoy contributing time and talents in planters they have "adopted". Of course, I would rather be home-- but realistically, I realized it was time to get more help and stop my loved ones from their concerns about me. All and all, the life here is a great choice. Nanci Smith, a happy camper at Creston Village.

I would not recommend this memory care unit for anyone! We placed our mom there with the…read moreunderstanding that they would have a staff ratio of 2 to 14 residents. This was not true... One person was on duty in memory care and when they needed assistance they would call someone over from Assisted Living. Our Mom was left in bed until 10:30 am with no breakfast when we came on a Sunday for a visit. On another occasion she sitting in a diaper soiled with excrement until we them for her to be changed. I wonder how long they would have continued to let her sit in that state had we not come by to visit. We spoke with administration and they were useless, claiming to be fully staffed. It was an absolute nightmare for our family. It took 33 days living at Creston Village Memory Care for my Mom to end up in the hospital with dehydration. Part of having memory issues was that she needed to be reminded to drink and have water available. This was not the case! I would give it less than one star if I had the option.