I am going to make this review as accurate as I can…read more Scheduled for Tammy to be my hygienist due to some good reviews; I'm very particular about who touches my teeth, so I do extensive research before booking an appointment. Came to the office to find they booked me with the wrong hygienist, which is no big deal, mistakes happen (I knew she wasn't the correct hygienist because I saw her photo on the website as I was reading the bios of the dentists, and scrolling down to the hygienists section, so I had somewhat of a mental image already of who to expect for both my dentist and hygienist). As I was heading out, I spoke with the front-end staff who do the scheduling and let them know that I was scheduled with the wrong person. They informed me that there were in fact two Tammy's, one is Tammy Marie and another is Tammi. I immediately went on the website to search for the name Tammy Marie, and the name didn't exist, her name was simply 'Tammy', so there was no way I would have known that differentiation between Tammy and Tammi, but for some reason they were pushing back at me as though I should have known her real name is Tammy Marie almost as if I had made the mistake. Throughout this conversation, I remained calm and respectful despite this pushback. I never raised my voice. Suddenly, a dental assistant named Hannah came out of nowhere to the front desk area and became actively involved in the conversation with a clear attitude in which I asked her why the attitude whilst I was trying to relay to the front end staff that it would have been helpful if the hygienists names could had been clarified during the scheduling phone call to prevent this. Hannah's level of involvement was oddly strange tbh, but I wasn't trying to get sucked into that either. So I moved to request to speak to the dentist, hoping this simple confusion would be smoothed out and we could move on positively. When I spoke to the dentist, Dr. Brynn Van Dyke, I didn't feel that she had tried to make things right, nothing about her gave good intentions or any sense of care. You know that type of care where you feel when a person genuinely cares about you. I think (and this is my speculation) that Hannah may have falsely gassed her up against me prior to speaking to me as I felt Dr. Brynn Van Dyke came already negatively biased. Actually, when the hygienist, Tammi, later came to the front desk area, my immediate reaction was to assure her that none of this was personal. I told her, "This has nothing to do with you and I don't want you to feel any type of way. I specifically thought I had booked another hygienist based on reviews I had read." It was important to me that I reassure her that because I was sensitive to her feelings as well to make sure she wasn't slighted...that is the type of genuine care for another person that I didn't feel from Dr. Brynn Van Dyke. To summarize: This was a minor scheduling misunderstanding that could have been resolved with a single sentence from any of the staff: "We're sorry for the confusion. Let's get you back on schedule with your preferred providers." I understand things don't always go as planned, and I'm okay with that, but what matters most is not the issues that occur, but how the staff respond to make things right. That's what shows the character of an establishment and team. Being a doctor myself, I personally deal with challenging situations and patients, but I always remain focused on the patient and the quality of care they receive so as to provide positive outcomes and experiences. Unfortunately, I did not get that while being in the patient's chair.

Always a good experience. Clean modern office, polite staff, and great dentist and dental…read moreassistants. Glad my family found this office.

cool calm and relaxed office beautiful Clinic, and amazing customer service…read more Always an amazing experience Thank you Jenna for being an amazing hygienist Dan D

As a very happy and longtime patient, I had the pleasure of having an appointment with Dr Benso and…read morehis awesome team today in their new, beautiful offices off 23rd Ave. Dr Benso and his team are the epitome of superior, all-inclusive Dental Care and Customer Service. Their office has all of the latest equipment and technology to meet all your dental needs and all the conveniences and little touches in their stunning lobby to take great care of patients and make them feel comfortable and appreciated. Young or old or in between, Dr Benso and his Team will treat you like family. That's a promise from my family to yours.

A true 10/10 experience! My wife and I have been coming here for many years and always receive…read moretop-tier care. Mel is amazing at the front desk with billing, and Dr. Vasireddy is both a talented dentist and a wonderful human being. We couldn't be happier with our Invisalign and cosmetic results. On top of that, Vanessa always does a great job with my cleanings and is so incredibly personable. The whole team consistently provides an inclusive environment for people like us, and we are truly blessed. They even coordinate seamless referrals to trusted specialists when needed. We'll be patients for life and hope to bring our kids here in the future!

whatever you do, don't go to this dentist after removing all of my bottom teeth and to get a…read moredenture I had some very sharp painful protrusions coming from my gum Dr. Wyatt that came in to see me made me feel like a complete utter loser did not treat me with respect even though I repeated to him over and over what I was feeling he kept saying it was due to my chemo, which I kept telling him. It wasn't because I'd only had chemo a couple of weeks before and this pain and protrusions have been there for months. The guy spoke to me like I was some kind of imbecile and like I was completely uneducated. I have two college degrees one a doctorate so I am by far from stupid or unintelligent. What could you improve absolutely everything this place is now left me in tears twice

They're great! Very caring, friendly, and attentive. I moved but I wish I still lived in the area…read moreso I could have kept going here

Ok, this is the best dentist office in North Phoenix. The staff is friendly, personable, and…read morewelcoming! You might go in as a patient, but you're definitely leaving out as family. They are so loving and warm. The office is clean and spectacular. Usually you dread dentist appointments but never when you're scheduled at Union Hills Family. The name in the title is true to the staff. And Dr. Ellis is my favorite ! She is beautiful, funny, and so lovable! I can't see me going anywhere else.

I highly recommend this Office. The Staff is so friendly and amazing. The dentist is well he's…read morehuman. He's not some robot sitting there working on your teeth and you know that's nice and refreshing. He does really good work and if you're in there doing a long procedure, you get to watch a movie. But I won't go anywhere else so I would highly recommend them. Have a beautiful day.

lack of experience and poor filling, need more courses in filling, crown and costumer services.read more

Let me tell you, I've had issues with past dentists and I'm so glad I found Legacy!…read more Long story short, I loved my old dentist but they got wishy washy with insurance and around Covid time so stopped going. I tried another place last year and they tried to upsell me, and refused to clean teeth without extra work even after saying how near perfect teeth are. Fast forward to legacy, and wow I found a new spot. My first visit I had some gum disease so had to go back. The service was great! Even though I needed some extra work I wasn't planning on, they helped me every step of the way. They let me know out of pocket before scheduling work. They are so friendly and great. When the doc looked at my teeth, there was no upselling. Unlike the last place he said what was needed and anything else was optional if I want. So glad I found this spot! I will be back!!

Our family had been patients of Dr. Core many years ago and always had a very positive experience…read more After moving farther away, we changed dentists simply because of the distance. About 10-12 years later, we recently realized his office was closer than we thought, and my wife, our two children, and I were genuinely excited to become patients again. Unfortunately, our experience this time has been extremely disappointing. At my first visit back, I was told I needed three crowns and a root canal. Following the root canal treatment at this office, I developed severe trismus and was unable to properly open my mouth for approximately two months. It was easily the worst dental experience I have ever had. Prior to this, I had gone 46 years with essentially no significant dental problems beyond one cavity. I also still have what appears to be crown cement on the neighboring tooth that I have been unable to remove. Despite that experience, I still liked and respected Dr. Core personally and intended to continue seeing him. I was preparing to have a tooth extraction and implant done that I understood would cost approximately $5,000-$7,000, along with another root canal/crown and additional dental work. What ultimately caused our family to leave, however, was how my wife and children were treated over ONE missed appointment. A few days ago, my wife and our two children unfortunatly missed their six-month cleanings because we happened to be traveling in Idaho (the appt was scheduled upon checking out of the last cleaning 6 months ago as you typically do). We were in the mountains with very limited or nonexistent cell service and had no way of communicating with anyone. We absolutely accept responsibility for missing it. I understand that a dental office loses valuable time when patients do not show up, and although $300 in missed-appointment fees is frustrating, I can understand why a practice might charge a fee. What I cannot understand is what happened next. My wife was told that because she and our two children missed this one appointment, we owed $300 AND that all three of them were no longer welcome as patients. There was no history of repeatedly missing appointments. This was one mistake. What makes the situation even more frustrating is the communication leading up to it. When the office needed to collect payment from my wife after her previous visit, they had no problem repeatedly contacting her by phone and/or text until payment was resolved. Yet for an appointment involving THREE members of our family, the only text reminder we received was on the day of the appointment, just hours beforehand. We did not receive a phone call or text at any point in advance confirming the appointments. We were told that a confirmation email was sent, however again we were out of town, and when that email was not replied to confirm the appointment I would assume the office would call and text. I realize that remembering an appointment is ultimately our responsibility, but advance confirmation calls and texts are common practice at medical and dental offices. Had someone contacted us even a few days beforehand, we would have immediately explained that we were going to be out of town and gladly rescheduled. The appointments could have been offered to other patients, there would have been no missed appointments or fees, and this entire situation could have been avoided. It is difficult for me to understand how an office can be so persistent about reaching a patient when money is owed, yet make seemingly very little effort to confirm three appointments before imposing such a severe consequence for missing them. The part that bothers me the most involves my daughter. She has always been extremely afraid of the dentist. The staff here made her so comfortable during her first visit that she actually became interested in dentistry herself. As parents, that meant a lot to us. She was genuinely upset when she learned she was no longer allowed to return. Even after my own difficult dental experience, the trismus, and the issue with the crown cement, I was still willing to continue seeing Dr. Core because of our history with him and because I genuinely liked him. But if my wife and children are no longer welcome because of one missed appointment, I will not continue as a patient either. I will now have my implant, remaining root canal/crown, and future dental work completed somewhere else. The most disappointing part is that none of this needed to happen. A reminder a few days beforehand probably would have prevented the missed appointments. Even afterward, a reasonable conversation and some understanding could have resulted in a completely different outcome. Instead, four patients who were genuinely happy to return to this practice after more than a decade are now leaving. I still have respect for Dr. Core personally, which honestly makes this even more disappointing. We truly wanted him to be our family dentist again.

I've been going to Dr.Cockrell for at least 8 years now and I couldn't ask for a better dentist or…read moreexperience at this office. This office has helped me over come SEVERE dental anxiety where the first time I sat in their dentist chair I sobbed uncontrollably just from the anxiety of getting any work done at all, past bad experiences had me pretty distrustful initially. They offer nitrous/sedation and it's always handled with a lot of care! I've never had any billing issues or issues with the actual quality of dental work I've had done. I've had 4 crowns and 4 fillings that have really lasted! The staff and hygienists are all incredibly sweet and the office is very upfront about costs, very clear on what my insurance will or will not cover. I always pay at the time of service and I've never had a surprise bill in the mail, maybe one or two over the last 8 years and I'm talking maybe $100 or less. I'm never offered more treatments than I need, nothing is ever upsold to me in a way where it seems like it's just a money grab. Dr. Cockrell always explains why he is or isn't doing something, his bedside manners are out of this world and quite frankly better than any medical doctor I've been to. He always strives to preserve your actual tooth as much as possible and only recommends treatments when it's needed. I hear a lot of horror stories from friends/family who sometimes have a very different experience at their own dentist offices and it really shows how rare a dentist like Dr.Cockrell is nowadays. I go for my regular cleaning in about a month and just happened to come across their yelp page and realized they should have a more recent review from someone who has always been very happy with their dental care and treatment. 5 stars for sure!

This office used to be a great dentist office. Then I noticed a lot of staff turnover. That was…read morefollowed by a severe drop in property upkeep, cleanliness and standards of care/ lack of staff training. The office conditions during my last and final visit and as one of the first appointments of the day, I was seen by yet another new hygienist, who proceeded to drop the high speed metal polisher on my head multiple times, burn my gums with the laser irrigation and completely disregard the events that had just occurred. I witnessed the dirtiest dental practice I had ever attended. What's worse? The "office manager" when concerns were brought up, repeatedly made excuses for the state of the office and the lack of training provided to staff. My experience at this office was so horrendous I have contacted Arizona department of health services, BBB and my dental insurance provider.

There is no describing how good it feels to go from acute fear to relaxing and happiness due to the…read moregentle kindness of this entire office!!!! if you're afraid and it's kept you away from dentistry for years, this is the place to go!!!! If it can happen to me you can do it also!!!!!

Dr. Gross and his team are simply the best. Their expertise, professionalism, and genuine care for…read morepatients set the gold standard in dental health. I've trusted them my entire life, and it's because of their attention to detail and unwavering commitment to putting patients first. Special shoutout to Heather--she always makes me feel at ease and gives honest, helpful guidance toward achieving the smile I've always wanted. Thank you, Dr. Gross and team, for everything you do!