Cleaning, exam and x-rays along with in office whitening. Top notch care and attention to detail with highly professional and friendly staff. read more

My wife visited this place 2 days back along with me for her teeth cleaning and checkup. We called in the morning the same day for an appointment and luckily was given an appointment that day itself since there was a free window due to one cancellation. On a visit, we were superbly welcomed and everyone was so sweet in that office. Each and every staff tries to do small talks and that really appreciated. They did a great job in her teeth checkup and thorough cleaning was done. They never hurried up for anything and it was a splendid visit. The highly recommended location for any dental related consultation. In the end, they even gave a goodie bag too with paste, brush, floss, and other stuff too. read more

The Norterra Dentist - Cosmetic Dentists Near Me - Phoenix, Arizona

I wish i could give them more than 5 stars. They have been great to me and the patient care in top noch. They have been more understanding both in compassion and in treatment with my on going issue related to my mouth more so than my pcp. I am a stay at home mom with no family close by and husband who travels so much for work so when I need to reschedule cleanings or something comes up at their school, they are beyond patient and helpful. As far as treatment procedures go, they are diligent and honest. Which is hard to find in the dental world! read more

The downfall of the Norterra Dentist is the front desk and management. Back in February I canceled two appointments (one for me, one for my husband) within their cancellation time. The lady I spoke to was incredibly friendly and rescheduled them at a 6am slot (before they are open) as a reminder text for us to reschedule, since I was unable to commit to a time at that point. Over 3 months later I got a 90 day late bill in the mail for a no show fee for my husband. I called, spoke to Jasmine, and she told me no problem, it was handled, since It was their error. Now another month has passed and the same bill is still sitting, I called once again, spoke to Jasmine again, who now has to "review the calls" in which she will find that I cancelled for both of us, and the last time she spoke to me on that call she remembered this and said it was handled. It is incredibly disingenuous and comes across very scam-y. When dealing with my health reimbursement account initially, we also found out they have no sort of itemized receipts, something I blew off, but after trying to be scammed twice now, out of something I did my due diligence on (and was told was handled) I would be cautious. The only reason this is not a one star, is the dentist we worked with, and the tech, was very nice and thorough, but be very aware of your front desk staff. I will update once I hear back - which apparently could take days. Update, Mandy was able to professionally and quickly rectify the misunderstanding. read more

Disaster! TL:DR: Routine cleaning by Julie was so bad and uncomfortable that I walked out less than 10 minutes in, and there was no dentist or any other person working there other than the front desk administrator to potentially deal with the situation. For the first time in my life I walked out in the middle of a dental appointment. I've been going in for routine cleanings for decades; never had an issue despite enduring the deep cleanings, scrapings, etc. etc. that we all suffer through. Today, I went in for a regular cleaning, and from the start, everything just went progressively off the rails. The hygenist, Julie, seemed to be just going through the motions and rushing. First, the neck exam was superficial and just felt like checking a box. No big deal, I am there for my cleaning ... Next, when she reclined the chair, she could not figure out how to adjust the head piece so it was not gouging into the back of my head. First she told me to just slide up or down. When that did not work, I reached up and I could feel the it was all out of alignment. I got a "huff" and a rough adjustment when I asked if she could move it. No big deal, I am there for my cleaning ... Next, Julie did a quick look in my mouth and announced that I have build-up (duh, I am there for a cleaning) and some recession of gums (which everyone my age has), and she TELLS ME (not askes me) that she is putting "gel" on my gums to numb them. I've never had that and in fact I am one of those freaks that rarely needs any anesthetic even for very deep cleaning. Also I had an important meeting after the dental visit, so I asked how long the numbness would last. She said just a few minutes, so I gave permission. The application of the gel was fast, rushed and haphazard. I was getting all over my lips and the inside of my cheeks, and it felt like parts of the gum line was being missed. Next, she started with the water-pic (hydrosonic thingamajig) and again, it was rushed and zapping my gums - even through the anesthetic. Even with all of this going on I was still debating saying anything when she asked me if everything was ok. I decided to answer honestly and told Julie that I was not fully comfortable because things felt rushed and I generally was not feeling good about the service. She was quiet for a minute and finally said "Okay, I'll just go slower." and she started to dive in again. That was the last straw for me. The patient says they are uncomfortable, and the provider just decides they will blast ahead. To make it worse, there was no dentist working and actually no other employees other that the front desk admin to potentially deal with the situation. I did ask for someone up the food chain to call me and I am still waiting. I will update this review if they do ... To be fair I have had good experiences with other hygienists at this location, but today was an absolute disaster. read more

New to AZ and needed a dentist, I loved this place! Super professional and clean and new tech. Julie did the cleaning and Dr Mark was the dentist and I can't say enough about both of them! Wonderful people and they make you right at home. 12/10 would recommend. Also they had markers and paper for my 2 daughters in the waiting room! read more

I usually hate the dentist but it's hard to at Norterra Dental Care! The receptionist was very welcoming, Anthony and Jessie also deserve special mentions for being very friendly and professional! The office is very nice and located in a great area. Thanks for making me sorta like the dentist again Norterra Dental Care staff! :) read more

I stayed clear from the dentist for five years ( terrible I know ) and I was scared to death - Norterra Dental Care guaranteed I would be treated like family and boy did they deliver! A few cavities later, my teeth were all fixed up and I was in no pain. I'm very thankful I found them... I've had terrible experiences with dentists my entire life - those days are over. read more

I have been a patient for two years. The hygienist is great. Sometimes the wait is excessive and some of the staff has been rude in the past. All in all, I like this dentist office. Like many dentists offices this group likes to try and sell extra services that insurance does not cover. Sometimes I question if they truly care about my dental health or making a profit. There are many dentists at this practice. I have seen three different dentists in the few years I have been a patient. During my last visit, a dental assistant was rude to me. I politely mentioned to her that I was in a hurry and did not have time for X-Rays, and she got upset. I get my teeth cleaned every three months. Skipping X-Rays is okay because I take good care of my teeth. She then asked me if I wanted a magazine because, "It was going to be awhile". She also asked me if she could get me anything like "some dancing girls" which I felt this comment was sexual in nature and inappropriate. Thankfully, my daughter was not with me. If it was not for my hygienist, I do not know if I would continue to be a patient at Norterra Dental Care. The vibe seems to be I want you money and you are here to make profit for us. Not really feeling the love. read more

I've been here once for my routine cleaning then I came back today for my fillings that Dr. Mark told me I would need. My hygienist was Michael who doesn't typically work there but he was AMAZING. Very attentive very willing to help. Dr. Mark did my fillings and I didn't feel a thing. He was very knowledgeable and efficient. read more

WorstDrntal office I have ever attended. I have continually gotten bills from them for things like "dental hygiene instructions 95$" "682$ for gathering of dental records". The quote for wisdom teach removal was higher by far than anywhere else I talked to. The people were nice while I was in there. So, if you want friendly service while you get pickpocketed. This is your place. read more

loved the prior dentist at this practice. he appears to have left. I perceived that new dentist was not empathetic to my dental anxiety nor did she listen to my concerns or needs. as such, I have left this practice and found a new dentist who I do find to be empathetic. read more

My family and I have been going to Norterra for the past two years. What a great decision, they are professional do not upsell and above all they are ethical. You get a quote on the recommended service, what insurance will cover and what potential out of pocket costs will be. The staff is friendly and treat you like a friend, what do you have to lose by checking this place out? Maybe a Cavity :) read more

Unfortunately, I have to amend my review from 5 stars down to one. I recently visited the office for a evaluation. I went in on a separate appointment to get the service needed, however, Dr. Mark could not get me numb. They sent me home and I came back a 2nd time and still could not get numb. They said they would reach out and have Dr. Kim try another technique. I did not hear back until I called them. Since Dr. Kim had limited availability, I decided to get a 2nd opinion. I visited another dentist and then a specialist. I am no longer using Norterra for this service. I prepaid for this service at Norterra and simply wanted a refund so I could apply it towards the specialist. I was going to come back to Norterra for the crown after the root canal but since they have refused to give me a refund. I am no longer going to use them in the future. I am filing a complaint against their practice with AZ State Board of Dental Examiners for their shady business practice. Please choose another dentist read more

The staff here is super fucking friendly and they'll make your shitty teeth look great. Need a filling? Bang! They'll get that shit done ricky tick and you can get back neglecting your dental hygeine in no time flat. read more

I've been going to this location since August and I absolutely love it here. The staff are very professional/friendly and when I wasn't completely satisfied with minor issues, they made it right and was able to correct it. Not only for myself but for my family as well. I highly recommend this office for all your dental needs. read more

Always a very friendly face from the front door all the way to the dentist chair! Dentists are all great at what they do! Knowledgeable and very thorough! Dr. Heday even played with my kids so I could get X-rays, it was beyond impressive! Made us all feel Comfortable! Billing is knowledgeable and tells you everything upfront! Hygienist is general and pleasant! Thank you so much! read more

Love this place. Great dentists and support staff. Dr. Heday does great work!! Highly recommend this office. I will keep going back.

I've been going to Norterra for a few years now and I'm very impressed with both their Professional Service and their work. They use state-of-the-art equipment and are always friendly and always do a wonderful job. I could not recommend them more read more