I have been going to this location pretty much since it opened, about 6 years. I have my regular appointments and over that period of time, I have had to cancel one due to a work trip and I did that well in advance and that is all.
Fast forward to today. When I first started going there, I confirmed an appointment through their text system. Next day, I get another text asking me to confirm. As I work a lot, I don't really like getting bombarded by texts and calls for appointments I've made. Since texts go straight to junk if the phone number they come from is not in my contacts and they use random numbers, I don't see them normally. They only like to call during business hours, which surprise, people have to work during. Try calling one minute after 5, no answer. So, I get a voicemail from them that they will have to reschedule since I haven't confirmed. I call them, of course no answer as it's after 5. I check the text message spam folder and see a text so I ask about the appointment. I'm told no, it isn't canceled. Shortly after that, I get another reminder text that I have an appointment the next day. I think, okay, still have the appointment.
I go to the appointment and I'm told it was canceled. The kicker is, I travel a lot and it's currently a 2 hour drive each way. I chose to keep all this stuff centralized as it's easier when I'm up north or down south for winter. There is such high turnover at this location that you never know who you're going to see.
Needless to say, time for a new dentist and I'll look for one that isn't a chain as these guys are absolute clowns. I was told, confirming the appointment is "required", well, take your confirmation requirement and shove it. I'll go elsewhere.
I know they'll say that it's my fault that I didn't confirm. Well, for years I don't, now you just cancel it, I'm done. read more