whatever you do, don't go to this dentist after removing all of my bottom teeth and to get a denture I had some very sharp painful protrusions coming from my gum Dr. Wyatt that came in to see me made me feel like a complete utter loser did not treat me with respect even though I repeated to him over and over what I was feeling he kept saying it was due to my chemo, which I kept telling him. It wasn't because I'd only had chemo a couple of weeks before and this pain and protrusions have been there for months. The guy spoke to me like I was some kind of imbecile and like I was completely uneducated. I have two college degrees one a doctorate so I am by far from stupid or unintelligent. What could you improve absolutely everything this place is now left me in tears twice read more

After having a slight chip in my bridge, I went to CFSD because my current dentist was small and didn't have the time to see me. They fixed my bridge and my husband and I decided to go to them for future dental work. The bridge they had just made me chipped within a year and when they looked at it they said it wouldn't be a problem, even though the bridge they replaced had the SAME SIZE CHIP. Then why did I need to get the original one replaced? They told me I needed Invisalign and since my insurance paid 100% I went ahead with the work. I, however, had to pay the entire amount upfront. My insurance company made 3 payments. The last payment of $1300 was made about 7 months after we started (March). I called the office seeking reimbursement (I always had to call, they never just put it back on my card) and they said it could take up to a year to receive it from the insurance company. I said it had been sent and they said they didn't receive it. After not hearing from them about the money for 5 months I called my insurance company and they assured me they had sent it 5 months PRIOR. When I called they admitted it was received in March (now August). When I asked why they didn't call me they said "We have a lot of patients). After finishing my Invisalign treatment they asked me how I would pay for the retainer. I asked, "What retainer"? They said the one that is going to cost $800. I advised them nobody told me in the beginning about this expense and after looking at their records they agreed it had been missed. I decided to go somewhere else and had an excellent retainer made for $129. Again, this is another money grab. Subsequently, they set up a teeth cleaning. They were aware that my insurance covers 2X a year cleaning but they set it up a month earlier so that my insurance didn't cover it. Again, looking for MORE MONEY! They also told both myself and my husband that we need our wisdom teeth out. The estimate was VERY high and when I asked why they said that their surgeon was not in the network but we were unlikely going to get someone else to do it for less. I refuted that this was true and went to a surgeon who accepted our insurance and paid a fraction of what they had quoted us (another attempt to squeeze more money out of us). I had a very good high-coverage plan that was coming to an end (Cobra) and I went in for a cleaning and felt like some of my teeth might feel a smidge loose from the Invisalign. They then took an X-ray and said that one of my crowns needed to be replaced. This crown never bothered me before. Since my insurance was ending I asked how much it would cost for me to replace it. It wasn't a problem and I wasn't so inclined. They came back and assured me my responsibility would be $439.00. They said it was important to have this done. They made a new crown and within one week called me to tell me my insurance WOULD not cover it because it had just been replaced a year and a half ago by my other dentist. If it was just replaced, why would I need another one? Suspect for sure. IMMEDIATELY (even though it took them six months to pay me the money they owed me), the front desk started to call and harass me for another $600. Since I didn't agree with them, I asked that I be given the X-ray so that another dentist could look at it. That Dentist also agreed that it appeared to be a money grab. They said they would wait until the New Year before doing anything. Shortly after that, I received a collections notice. With that said, my original dentist was nice but after that it all went downhill. I have never had such a terrible experience with a dentist in my entire life. My husband and I have found different dentists and are much happier with our experience there. I highly suggest that you DO NOT use this office. read more

I WILL NEVER GO BACK TO THIS PLACE!!!these people are more concerned about how much money they can get out of you seems to be outright insurance fraud. they make you have more work than is even necessary. Graydon Wyatt most certainly does not care or listen to his patients. It's like he thinks he is above all. read more

My wife had a broken bridge. She has insurance. Prior to the procedure, they agreed to bill insurance and we would pay the remaining amount. While taking out her bridge, my wife began to have an allergic reaction. She told the dentist. The dentist said it was not a reaction. Her breathing became labored. She was not given anything for the reaction. When she tried to leave to get medical help, she was stopped by the billing team. They demanded she pay everything at that moment. She was under the influence of anesthesia and having a severe allergic reaction. An ambulance should have been called. Carefree smiles was only concerned about payment for work that was not yet complete. She barely made it home. Her breathing was very labored. We gave her a double dose of benadryl and I had her Epi pen ready for about an hour. Finally, her allergic reaction calmed down. While we were dealing with her reaction, I was called three times from Carefree demanding payment. I called our insurance and was told Carefree had not submitted anything and we should wait to pay them until after they submitted to insurance to see how much we owed per the contract with the insurance. I let Carefree Smiles know and they again insisted on immediate payment of the entire amount. Do not use them. They are dishonest and dangerous. read more

I am visiting from out of state, and lost a crown. They fit me in quickly. Very pleasant staff. Overall, a good experience.

I've been going to this dentist for 12 years since I moved to the Valley amazing staff always so courteous most recently had to get a new night guard and Mark expressed a concern with a popping in my jaw and recommended I use a different type of night guard complete game changer. I didn't even realize that my jaw was not supposed to hurt like it did thank you Mark read more

Had a great appointment with Dr Velasco and staff. Everyone was friendly and on top of things. The office is very clean and I loved that I didn't have to wait long at all. I was called back promptly at my appointment time. The X-rays were fast, which I appreciate considering the awkward positions. My hygienist Chelsea was amazing and Dr Velasco was very thorough in his exam. I didn't feel rushed during his exam so I felt comfortable asking tons of questions so I could understand the recommendations. I got a quick scan to address some preventative concerns and the treatment cordinator Gracie went over options to help me make an informed decision. I was so happy I was able to get everything done in the same visit. Definitely would recommend this office! read more

I really like the staff at this office! I give them 5 stars for all routine office needs! I did require a different dentist for some specialist needs.. and would prefer to have been able to have the convenience of one dentist. read more

My husband and I have been coming here for a couple of years and my overall experience with Carefree Smiles Dentistry has been positive. Positives: -Friendly Staff -Availability on making appointments, for me I need late appointments due to conflict with work and Carefree Smiles is open until 6:00pm. -They staff let's you know weather in-person or over text about their hours changing -Send you text reminders about your appointments Cons: - The only con I have is the fact that the staff members are not all on the same page when providing you information. An example is, when I got my routine dental cleaning, I got fluoride (for $30), a lady told me not to eat or drink anything, besides water for 2 hours. But, told my husband 30 mins to not eat or drink. read more

Unfortunately, after going to this office for years, we've had a negative experience, and the way they responded has been awful and tells me everything I need to know about them. It's basically been a lack of response. I've had to repeatedly call them and have been repeatedly told someone would call me back. Dentist did call me back and left me a message after I had called two to three times. I called her back an hour later, but she was with a patient. I waited an additional two weeks to hear from anyone even though I was told they'd call the next day - they never did so I had to call them yet again. My experience has been that it's a lovely office until you have an issue. This is our first issue and they gave us such a run around in trying to rectify the situation that we have ultimately left the office. The dentist was always kind to me and it makes me sad such disregard for a patient's concern would be allowed. When I did finally talk to the office manager she answered the phone so exaggeratedly cheerful - It was clear to me she was mocking me. It was really quite unbelievable. read more

From the moment you walk in until your exiting and paying your bill the staff is responsive, nice and top of everything. I never wait more than a minute or two to see the dentist. This is a tightly ran ship. Everyone has a smile on. The work they do is excellent. They did make me listen to Christmas music during the holidays while getting a cavity filled one time, which was a mild former of torture. But in all seriousness, they make going to the dentist almost enjoyable. Extremely grateful to have found Carefree Smiles. read more

DO NOT GO HERE! THEY WILL SCAM YOU OUT OF MONEY AND LIE AND MANIPULATE. I went here for a FREE consultation. I confirmed when I made the appointment it was free consultation, when I went in for appointment, when I went back into the chair at the appointment, and when I went to leave the appointment. They make you put down a deposit for future appointments if you need any cosmetic dental work done. They told me they would refund me FULL AMOUNT of my deposit if I was to cancel for any reason. I asked them this again and the receptionist confirmed I would get a full refund if the appointments were canceled. Now the office is saying they don't offer free consultations which is a lie, as I asked them over 4 times and confirmed it was a free consultation the whole time. They then tried to say because I canceled the appointments, I can't be refunded. DO NOT GIVE THESE PEOPLE BUSINESS AS THEY COMMIT FRAUDULENT ACTIONS. They also try to make you spend more money and get more work done than what is needed or necessary so they can make more money. They do not care about their patients and only want your money. Do not believe the positive reviews. Also, their website is not updated at all and none of the staff on there are correct, it is all different people. Worst dentist office I have ever experienced. You also committed false advertising saying a second opinion is $0 then charged me $75. read more

Carefree Smiles Dentistry - False advertising - Cosmetic Dentists Near Me - Phoenix, Arizona

Dr Wyatt his entire staff are awesome! I went in for a crown prep and walked out with a final crown. It was pain free and efficient. They recommended additional treatment but were never pushy about it. Great experience! read more

I was told that my 2/front teeth were both cracked and I needed to have both of them crowned or I was going to lose them. Well, I definitely didn't want to lose my 2 front teeth, so we scheduled it. When I got there to have it done the girl that takes care of the insurance told me that it was denied. She told me that it happens all the time and that they just resubmitt it and she assured me it would be accepted. It was not accepted, and I wrote the the insurance company to have it reviewed. They denied it 2 more times. I called and spoke to the insurance company and they said the exrays did not show the my 2/front teeth were cracked. So don't trust them when they say not to worry about the insurance company denying to cover a procedure. Get a second opinion. I was told by a good source that it is a practice that some office's do to make money. read more

I've been coming here for several years with no complaint... until recently. My change in review comes not from a single incident but from multiple inconsistencies that simply have left me feeling uncomfortable pursuing long-term and expensive dental work with this practice. I have two bridges that are coming due for replacement and I've been talking to Dr. Cook about that since late last year. The first time we spoke about bridge replacement, he said we would continue stick with the same type of bridges I have now. The second time we spoke, he said that we would do a more conventional bridge. We also discussed at length re-making my sleep apnea oral appliance because A) my current appliance is somewhat uncomfortable and B) the shape of bridges will almost certainly be different. That same day, I spoke with a patient coordinator who said she would send me an estimate. I emphasized to her that the estimate would need to include remaking the sleep apnea appliance. I never got an estimate and had to call to request it. I finally got the estimate but it didn't include the sleep apnea appliance. When I contacted the patient coordinator, she said she spoke with Dr. Cook and he was planning to retro-fit it. I was also told at that point they may or may not be able to submit the sleep apnea appliance through major medical because Dr. Cook was currently in training for sleep apnea appliances. (Note to sleep apnea patients: most medical insurances WILL cover these appliances but it has to go through major medical - not dental.) This is going to be a long and expensive process and the recent inconsistencies prompted me to seek out another dental practice to do the bridge work. For the amount of time and money this is going to require, I want to feel like everyone is on the same page. read more

I went in for a cleaning and was told by Carefree Smiles that I needed 2 crowns, and it was urgent. I did not have any pain or issues. They were pressuring me into scheduling those crowns plus cleanings every 3 months before leaving and wanted a non-refundable deposit just for scheduling the appointments. 5 different people came up to me pressuring me. I went to another dentist for a second opinion. They took x-rays and said those teeth looked great and I did not need crowns or any work especially if I did not have pain. I will never return to Carefree Smiles again! I no longer trust them. It seems like they only care about making more money. They have called multiple times and seem extremely desperate. I've had a lot of work done here and now I'm questioning if I ever actually needed any of it! read more

Fantastic experience! Staff exceptional. Friendly, courteous, professional-- above and beyond for helpfulness. Dr. Wyatt was very gentle. Left last practice because of roughness. Dr Wyatt was very sensitive and took a lot of time to explain everything. I left like I had not been to the dentist leaving relaxed and confident of competent care! They are open from 7 - 7 and were taking care to constantly clean everything. I was very impressed and cannot say enough positive about my experience with Dr Wyatt at Carefree Smiles! read more

Dr. Wyatt was fantastic as were Mark (dental assistant) and Naomi (front desk). I wanted a second opinion - told them up front I wasn't going to use them. No problem!! Naomi fit me right in to the schedule. Dr. Wyatt PATIENTLY listened to ALL of my many questions and answered all. Really spent time to go over everything I asked. I really valued his insights. He was easy going yet very professional - told me I could call him anytime if I had further questions. He really seemed to care that I got the best procedures - regardless of the provider. The fact that he wasn't doing the procedures didn't seem to matter to him at all. FANTASTIC SERVICE and PROFESSIONALISM. read more

My husband and I really enjoy our regular cleaning appointments here. We've had regular spot, dental deep cleanings, fillings and work done over the past 2 years and it's been a joy. The dentists, hygienist and staff are great. The hours are so flexible too. Highly recommend for adults. read more

Amazing work and professionalism by the owner of that practice. They do a good job and stand behind it. Would definitely recommend.

They staff are no so friendly, the lady who call me was very rude . Also is everyone eating lunch in the waiting room , very uncomfortable and smells. read more

The staff are so nice and friendly and make you feel very comfortable. They made an excellent first impression and I will definitely be going back in 6 months for my next cleaning! read more

The anger I feel toward this dental office and its staff is for the most part financially based. This office cares only about the bottom line and how quickly they can get your money upfront. Even though I have dental insurance they require money upfront in full before any work is done or to secure an appointment in advance a deposit needs to be paid. My insurance company paid in full 6 weeks before they would be refunding my Care Credit account. In the meantime I had to pay Care Credit to keep my account current and Carefree Smiles will not refund me my payment and they admitted I would probably not get a cash refund from Care Credit. So I am out the extra money I paid on my credit card. I have been going here for at least two years and have never not paid a bill up front. This includes the $20,000 we paid for my husband's dentures. So it's not like I didn't have a credit history with them. I am done with this money machine of a dental office. read more

You know you've reached adulthood when getting your teeth cleaned is your idea of "pampering", lol. Yup -- that's what I did. Hubby told me to pamper myself so I got on Yelp and searched for a dentist closer to home (loved my other office too but it's a bit far...) It didn't take a lot of searching until I found Carefree Smiles, and after reading some fellow Yelper reviews, I decided to call and book an appointment. The front desk staff was super sweet, informative and accommodating, getting me booked for an appointment the next day! I showed up for my appointment today and was happily greeted by the front desk staff, who gave me some paperwork to complete and went over insurance information (too bad my insurance plan didn't have dental coverage but hooray hooray for me, Carefree Smiles has new patient x-ray and cleaning specials -- score!) I was quickly taken back to get my teeth x-rayed, cleaned, polished and flossed by the sweetest hygienist ever!!! She was extremely thorough; took all x-rays (they have some super techy equipment), checked my gums, then got to cleaning and scraping off the icky coffee and tea stains I accumulated during pregnancy. Then she polished my pearly whites and flossed them. Oooh so minty fresh! I walked out of Carefree Smiles ecstatic and carefree (see what I did there?), knowing that my pearly whites are white again, clean, and polished! Yaaasssss for clean teeth!!! read more

Had a crown placed today, right on time and pain free. Love this place, friendly, caring and gentle. Thanks! read more

I have been going there for 14 yrs. They recommended a deep clean a little over a year ago. Which I decided to do. I get free cleanings twice a year with my insurance, Unfortunately now every time I go for a cleaning they have been charging me 50$, which was always covered by my dental insurance. They say it is post cleaning for periodontal disease. Which I don't have, but because of the deep clean it is now considered as this. So I have to pay for it myself. With them I will no longer get my 2 annual cleanings for free. I am sure they are also billing my insurance. I will find out because I always am sent a claim receipt. They also have changed to charging the patient up front when using the actual dentist and making you submit paperwork for reimbursement from your insurance! Prior to that, every year for the past 3-4 yrs I have had to call them for a refund check because they always over charge my copay fees! I do not know what is going on in this office but beware of over charges and paying up from for services rendered when you have insurance. I will no longer be using this dentistry office, I believe their business practices are failing the consumer. read more

Everyone was super kind and professional. I like most people hate going to the dentist, so when you have an office that goes out of their way to make you as comfortable as possible, that's a big plus. I would highly recommend this place. read more

This is my third visit to Carefree Smiles Dentist. I have or had a fear of dentist for over six years, due to a horrible experience. I had my first deep cleaning today and plan for the next few months to work on my other dental work. My hygienist was Jackie and she was awesome and considerate and help me keep calm thru the whole process. I am no longer afraid thanks to Jackie and the wonderful team and amazing staff Thank you Carefree Smiles Dentistry for making me able to smile again. Marived Mari Ortega read more

CiCi is one of the most disrespectful, awful, office staff I have ever dealt with. I had to get extremely nasty on a voicemail with the office, because they REFUSED to answer my phone calls after just simply stating I needed a letter stating I do have a tooth infection, to what extent, and asked for the doctor to put EXACTLY what was said during the appointment, in the letter for my employer. She was extremely rude, and was extremely rude giving dirty looks, treating me differently because I was struggling to afford emergency dental work. She hung up the phone abruptly TWICE, like the little entitled brat, whose only good trait about her is those teeth from her dental office LOL. I hope you remove her from this office because this is the SECOND time i've had issues with her entitled, and ignorant attitude acting as if shes better than somebody --- AND hung up the phone on someone requesting INFORMATION AND RECORDS FROM THE DENTIST. She should be ashamed, and you should be HIRING A NEW OFFICE PERSON BECAUSE SHE IS ABSOLUTELY AWFUL!!!!!! Nobody acts like an entitled stuck up little brat other than her in this office. I hope she realizes she isn't all that --- and she has made GETTING INFECTED TEETH TAKEN OUT that much worse, because her head is stuck up her own a** read more

Carefree Smiles is a 10/10 dental practice! The team is extremely nice and the office is very clean. Sam is an amazing hygienist, super personable and is always transparent with me about my teeth and how to improve my oral hygiene. read more

All the staff were excellent. The service was high quality. I needed 2 crowns. Pain free experience.

My first statement would be to say if you have been told you need work done then please get a second opinion. I was one that referred this dental office to several people in the past and agreed to any work that they said I needed. However, on my last visit, there was some work they told me I need. The work didn't make sense nor was it something I wanted done as it pertained to two of my front teeth. After my cleaning, I made an appointment for the work to be done in two weeks. I got home, thought about and called back to get a consult appointment with the dentist to see about any options. I was informed that the dentist said I needed the work, therefore another appointment was not necessary nor going to be made. I went to another dentist and found out that none of the work was necessary. It was for a crown and two filings. Apparently, they need a certain amount of crowns to be done monthly in order to pay for all of their "fancy" equipment and make a profit. I will not be going back. read more

A really nice dental practice. All of the staff here is really upbeat helpful and friendly. I've seen two of the dentists and they were both very gentle. They also went above and beyond to try to help me out with an Invisalign case my last dentist scammed me on. Highly recommend. read more

Talk about a great dentist! Every visit has been pain free & even relaxing! I completely trust Dr Curtis and his team, which in dentistry is hard to find. Don't think I'll ever step foot in another dental office again. Dr. Curtis also has great taste in music ;) read more

Great place! Me and my wife were struggling to find a dentist that was honest and reasonably priced. This place was both! I cannot say enough about how impressed I am with the staff. From the front office staff to the clinical staff! Thank you Carefree Smiles for putting a smile on me and my wife's face! read more

Let me start by saying I hate going to the dentist. This office from the staff up front to the hygienist, dentist, and assistance are all wonderful. They are patient, kind, and truly care. I am so happy to have found this gem!! read more

I honestly can't say enough good things about this place. From the front office staff making scheduling so easy and being so friendly, to Jackie being incredible with my cleaning and being so friendly but professional and educational, to Dr. Schneider making me feel way better about my treatment plan. Everyone is so helpful and I will forever go to this office. read more

I was really impressed with this dental office. From the person that scheduled my appointment, to the dental assistant to the dentist himself everyone was super polite and great to work with. I went in for a filling replacement and was in and out within an hour! I'd highly recommend them. Their service was great! read more

So far so good, first time in and I instantly felt welcomed. I went in for a standard cleaning, didn't feel swindled or trapped in to more work that may be needed. Everyone was kind, happy and upbeat. I like that making appointments seemed easy and that I did not have to wait 2 months to get in, more like 2 days (by choice they offered the next day) Think I just found my new dentist practice:-) read more

The staff is always very responsive and helpful. They seem to genuinely want to help others. Availability is good, where I don't have to wait too long for an appointment. Dr Cook is awesome. Very thorough and explains things step by step. My only feedback is that the website is a bit misleading in that sedation is not provided by the practice. I emailed the staff twice about this with no response. If there are no sedation options, then let people know so they can plan/prep accordingly. Other than that, I'm very pleased with Dr Cook and his staff. I am recommending my husband and 4 kids to switch over. read more