The staff just told me to find another dentist after I spent over 5000 on an implant and I was…read moreasking questions. So they basically kicked me out

I made an appointment for a cleaning and to follow up about a crown that was suggested by Dr. Smith…read morewho owned the practice prior to selling it to Dr. Tobon. My last cleaning and exam was 9 months ago and they did bite-wing X-rays. The first thing I was told by the hygienist, was that they needed to give me full mouth X-rays. I said I didn't want to do that if my insurance didn't cover it and I really don't want to be exposed to X-rays unnecessarily. Dr. Tobon was obviously either being flagged down by the hygienist or was listening and came in to discuss it. Upon entering the room, he introduced himself and began by saying, "this is my dental practice. I bought it and I own it now and I understand you have some questions." I explained my concerns and then, in a condescending tone and speaking to me like Mr. Rogers does to a child, said that he likes to take X-rays every 6 months. He started telling me stories of how they could miss a cavity and tried to relate stories of the past where people suffered mightily by not having cavities detected. I explained that I haven't had a cavity in 25 years and I would agree to the X-rays if my insurance covered it but I didn't want to do them more than once per year. I further explained that I was being treated for skin cancer and although it's not related, more X-rays instead of less X-rays was not something I wanted. He then went into a long diatribe about how he cares about his patients and was a veteran and other irrelevant information that was supposed to have me let him do whatever he wanted because he is a good guy. He said things like, "I am the professional here." and "We need to have a trust with each other and allow me to do the things I deem necessary because I care about my patients." Further, he was saying if insurance wouldn't cover it, that he would "work with me", as if he wanted me to be put on a payment plan or something to pay for non-covered procedures. Without knowing my situation, background or circumstances, the implication was that I couldn't afford to pay and not that it might be a principle issue of doing no more than what my insurance plan covers or a genuine concern of X-ray exposure. Honestly, he came across as a used car salesman who was trying to get me to succumb to his pushy tactics by making it some melodramatic "trust" issue while basically talking down to me because he is a dentist. (I guess he doesn't get that some people might have more advanced degrees than him) He said "If you think there might be a trust issue between us, maybe you should consider another dentist." Tired of trying to simply get my cleaning, exam, bite wings and the discussion of my crown done, I got up and left. My impression is that he tries to scare people to into procedures and has no understanding of empathy because he is a business owner more than he is a medical professional (as shown by the way he introduced himself).

Let me tell you, I've had issues with past dentists and I'm so glad I found Legacy!…read more Long story short, I loved my old dentist but they got wishy washy with insurance and around Covid time so stopped going. I tried another place last year and they tried to upsell me, and refused to clean teeth without extra work even after saying how near perfect teeth are. Fast forward to legacy, and wow I found a new spot. My first visit I had some gum disease so had to go back. The service was great! Even though I needed some extra work I wasn't planning on, they helped me every step of the way. They let me know out of pocket before scheduling work. They are so friendly and great. When the doc looked at my teeth, there was no upselling. Unlike the last place he said what was needed and anything else was optional if I want. So glad I found this spot! I will be back!!

Our family had been patients of Dr. Core many years ago and always had a very positive experience…read more After moving farther away, we changed dentists simply because of the distance. About 10-12 years later, we recently realized his office was closer than we thought, and my wife, our two children, and I were genuinely excited to become patients again. Unfortunately, our experience this time has been extremely disappointing. At my first visit back, I was told I needed three crowns and a root canal. Following the root canal treatment at this office, I developed severe trismus and was unable to properly open my mouth for approximately two months. It was easily the worst dental experience I have ever had. Prior to this, I had gone 46 years with essentially no significant dental problems beyond one cavity. I also still have what appears to be crown cement on the neighboring tooth that I have been unable to remove. Despite that experience, I still liked and respected Dr. Core personally and intended to continue seeing him. I was preparing to have a tooth extraction and implant done that I understood would cost approximately $5,000-$7,000, along with another root canal/crown and additional dental work. What ultimately caused our family to leave, however, was how my wife and children were treated over ONE missed appointment. A few days ago, my wife and our two children unfortunatly missed their six-month cleanings because we happened to be traveling in Idaho (the appt was scheduled upon checking out of the last cleaning 6 months ago as you typically do). We were in the mountains with very limited or nonexistent cell service and had no way of communicating with anyone. We absolutely accept responsibility for missing it. I understand that a dental office loses valuable time when patients do not show up, and although $300 in missed-appointment fees is frustrating, I can understand why a practice might charge a fee. What I cannot understand is what happened next. My wife was told that because she and our two children missed this one appointment, we owed $300 AND that all three of them were no longer welcome as patients. There was no history of repeatedly missing appointments. This was one mistake. What makes the situation even more frustrating is the communication leading up to it. When the office needed to collect payment from my wife after her previous visit, they had no problem repeatedly contacting her by phone and/or text until payment was resolved. Yet for an appointment involving THREE members of our family, the only text reminder we received was on the day of the appointment, just hours beforehand. We did not receive a phone call or text at any point in advance confirming the appointments. We were told that a confirmation email was sent, however again we were out of town, and when that email was not replied to confirm the appointment I would assume the office would call and text. I realize that remembering an appointment is ultimately our responsibility, but advance confirmation calls and texts are common practice at medical and dental offices. Had someone contacted us even a few days beforehand, we would have immediately explained that we were going to be out of town and gladly rescheduled. The appointments could have been offered to other patients, there would have been no missed appointments or fees, and this entire situation could have been avoided. It is difficult for me to understand how an office can be so persistent about reaching a patient when money is owed, yet make seemingly very little effort to confirm three appointments before imposing such a severe consequence for missing them. The part that bothers me the most involves my daughter. She has always been extremely afraid of the dentist. The staff here made her so comfortable during her first visit that she actually became interested in dentistry herself. As parents, that meant a lot to us. She was genuinely upset when she learned she was no longer allowed to return. Even after my own difficult dental experience, the trismus, and the issue with the crown cement, I was still willing to continue seeing Dr. Core because of our history with him and because I genuinely liked him. But if my wife and children are no longer welcome because of one missed appointment, I will not continue as a patient either. I will now have my implant, remaining root canal/crown, and future dental work completed somewhere else. The most disappointing part is that none of this needed to happen. A reminder a few days beforehand probably would have prevented the missed appointments. Even afterward, a reasonable conversation and some understanding could have resulted in a completely different outcome. Instead, four patients who were genuinely happy to return to this practice after more than a decade are now leaving. I still have respect for Dr. Core personally, which honestly makes this even more disappointing. We truly wanted him to be our family dentist again.

I highly recommend this Office. The Staff is so friendly and amazing. The dentist is well he's…read morehuman. He's not some robot sitting there working on your teeth and you know that's nice and refreshing. He does really good work and if you're in there doing a long procedure, you get to watch a movie. But I won't go anywhere else so I would highly recommend them. Have a beautiful day.

lack of experience and poor filling, need more courses in filling, crown and costumer services.read more

Dr. Bader is an excellent dentist. I've had four or five different dentists over the years and…read moreshe's far and away the best of them. I like that they are more interested in my teeth than selling me up-sale add-ons like most dentists. Not that she wouldn't recommend additional treatment if appropriate. Dr. Bader has done this when I needed laser treatment on my gums and a great result for what it cost. I've been her patient since 2005 and have never had a bad experience in treatments, billing, getting my appointment on time, etc. I just looked through the reviews and noticed a 1 star rating from a patient that had a problem with their dental insurance plan and felt like I needed to comment on it. I felt it unfair. Having an unusual dental insurance plan and a billing problem doesn't warrant a one star rating. Regardless of which dentist, if you have an insurance plan with a limited network, the question you would ask when setting up your appointment is, "Do you accept XYZ insurance plan AND are you in XYZ provider network?". Further, most insurance plans have a list of dentists in their network, so why wouldn't you take five minutes and check it? Knowing Dr. Bader, she'd try to figure it out, if possible, and her office manager would tell you if their practice is out of network for that plan. I've never had a problem with billing at Lake Pleasant Dentistry but have always had typical insurance plans such as Delta or MetLife or something common like that. They even offer various payment plans if you have to stretch payments over several months.

Sharon Bader is an honest and caring dentist. I have a couple of very minor issues (receding gums,…read morechipped crown-from another dentist), that previous dentists have wanted to "correct" for $$$. Dr. Bader's position is to wait. Nothing needs "fixing" yet. Hygienists are thorough and kind too. X-rays are included in price.

I have been driving about 30 minutes to get to this practice for 5 years now and it's 100% worth…read moreit! Everyone is so kind and professional from the front desk (Kim is so sweet!) to the hygienists and the dentists. Dr. Tolman is so calm and does fantastic work. I never feel like anyone is rushing to get me out of the chair and they always make me feel at ease. This practice also doesn't over-treat which I really appreciate. I highly recommend!

As a dental colleague and patient of Dr Tolman, I very much appreciate his high quality work. His…read moreentire office is professional; I recommend them all without reservation.

Whenever I go to a dentist, I get a little nervous because sometimes the staff can be very harsh or…read morejudgmental when they see unhealthy habits or issues. Dr. Yoza was very warm and kind. He was not judgmental at all and listened to my concerns well. The other staff have been very nice and friendly as well. I definitely recommend this practice!

Dr. Yoza is the best! He cares about you as a person. His referrals are spot on. He had me consult…read morean endodontist for a difficult procedure. It all worked out. Angie is a wonderful hygienist. She is skillful and careful in working with sensitive teeth. Everything that organization does is done with class. It doesn't matter who helps you in this office because they all act very professionally.

Fleur Blethen in a talented Endodontist and preformed a root canal in @ 90 minutes!…read moreShe and her assistant were friendly, knowledgeable and efficient. All things you want in a root canal. Very little discomfort and she has small hands! The front of the house staff did a great job at getting all the t's crossed and i's dotted. Thanks to them all and I highly recommend any one having a root canal to check them out.

When our family dentist recently stopped accepting an employee sponsored insurance plan, we decided…read moreto try Glendale Modern Dentistry. The experience did not go well! I am sharing my story to inform others that they can find better oral care elsewhere. In mid-June, I went for my first check up and cleaning at Glendale Modern Dentistry. Upon arrival, I learned that required, pre-appointment forms had not been emailed. As a result, I would have to complete them before my appointment. No tablet computer was provided, so I was left to fill out the forms on my personal cell phone. The task was made more difficult due to a lack of internet service in the office. I was told to connect to Dunkin' Donuts WiFi, which again had a poor signal. Eventually, I stood outside in the 100+ degree heat to complete the series of forms. Next, an extensive set of X-rays and photographs taken. Then I was escorted to an exam room where the hygienist hurriedly performed periodontal charting. I attempted to explain that I was very anxious, and usually the hygienist numbs my mouth to avoid discomfort that occurs during my cleaning. The hygienist seemed to lack empathy, and told me that she would prefer to try doing the cleaning without a local anesthetic first. Next the dentist reviewed the X-rays with me, indicating that I have no cavities. When the time finally came for my cleaning, the hygienist refused to perform the service unless I agreed to the following additional procedures: - Scaling and Root Planing -Adjunctive Pre-Diagnostic Test that aids in detection of mucosal abnormalities -Fluoride Varnish -A laser treatment (which she eventually admitted was unnecessary) Again I explained that I was very anxious, and that for this first visit I simply wanted a local anesthetic with a standard teeth cleaning. It was important that I gain confidence and establish trust in the hygienist's quality of care. The hygienist repeatedly refused to do a basic teeth cleaning unless I agreed to the additional procedures, so I eventually left the office without my 6-month cleaning. Of course now my insurance has now been charged approximately $1700 for the X-rays and exam, and I am left without the routine cleaning for which the appointment was intended. At the same time, my young-adult son was being seen in another exam room. This a young man who takes good care of his teeth and has had routine dental appointments every 6 months his entire life. His experience resulted in an out-of-pocket charge of $85 for an unneeded deep cleaning. The hygienist also recommended he get a laser treatment, but eventually said that it could be done at a follow up visit instead. Glendale Modern Dentistry is not interested in quality health care. They seem to be much more focused on up-charging people for unnecessary services. Save yourself the inconvenience and expense by going elsewhere!

Family dentistry that likes to demand payment even before sending to insurance company. Like to say…read moreif you over pay you will get a credit back and won't even send the bill to you. They like to "estimate" and have you sign that paper even before sending it off to insurance company. My mother has been going to them for years, I needed a root canal and crown she offered to pay what my insurance wouldn't and when going in they wouldn't send me home with a bill for my mom to see they demanded her to pay it before I could even leave then had enough nerve to say they will no longer serve us. Do not recommend. Horribly customer care in difficult money situations.

First time coming since Dr. Patrick retired and the new dentist took over. I've loved this facility…read morefor the 2 years I've been a patient and will continue coming (commuting from the East Valley)! The staff are incredibly kind, the hygienists listen and are gentle when needed and asked, and Dr. Danny was friendly and open to questions & concerns I had. Highly recommend!