This past week I visited The Nail Shop for the first time. I needed a last minute appointment before my wedding, as my usual nail tech had an emergency and couldn't do my nails. Their Instagram page's story had a list of all the appointments left for the day I needed my nails done (they update these every day so you'll always know what's available).contacted them and got a super quick reply, which booked my appointment. When I arrived, I was greeted kindly by the front desk staff. I picked out my colors and then Kevin got to work on me! He was very helpful with color placement and nail shape, and worked so quickly and efficiently. This was my first time getting dip nails, and it was a great experience. My nails looked amazing on my wedding day and I literally can't stop looking at them. I highly recommend The Nail Shop, and when I'm in Lexington I will be visiting them again!!! read more

Tina did very well on my nails. She was very kind and sweet, along with the front desk I enjoyed my time there and most definitely will make this my go to for future nail services. Highly recommend read more

The Nail Shop - Nails! - Nail Salons Near Me - Lexington, Kentucky

Walked out of the shop in to natural light for a shock; the attached pictures are literally from the parking lot.. My hands were very strategically kept out of my sight during the entire appointment. I should have read more reviews but was just hoping to get something taken care of when I had time. Oh and wildly unsanitary, I should have walked out when I saw a crusty file with everyone else's nail residue on it coming out of a drawer. read more

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Apparently the only way to get this places attention is to leave a bad review. I have been coming here for 5 years religiously to get my nails done and at my last appointment I have never been treated so poorly by a business. I am very saddened that I am going to have to quit coming here because I was always very pleased with my nails but I refuse to give my money to a business who does not appreciate their customers. At my last appointment they double booked and my appointment was skipped over I had to wait 45 minutes for the other person in front of me to be finished. I nicely asked the young blonde girl at the desk if I needed to come back and she was SO SO RUDE!! When I went to pay she wouldnt speak a word to me, wouldn't tell me the total or anything. On my way out I told her thank you have a nice day twice and she still couldn't respond. I also sent this place an email and no response of course. After reading other reviews not shocked they ignored me also. This is a terrible way to treat your loyal customers. I will take my business somewhere else who appreciates my money. All of my family members are also not coming here anymore after I told them how I was treated. here is their response to me on Google. How unprofessional ,petty and defensive: i Ally, Thank you for taking the time to share your feedback. We're truly sorry to hear you left feeling disappointed--especially after being a client for so many years. We value your loyalty and the support you've shown us over that time. We do want to clarify a few things so the situation is fully understood. On the day of your appointment, our team did experience a scheduling challenge that caused an unexpected delay. While we always do our best to prevent double booking, on rare occasions it can happen, and we sincerely apologize for the wait you experienced. Regarding your interaction with our front desk staff: our team member recalls the exchange differently and felt that the conversation became tense after she attempted to explain the delay. We certainly don't want any guest to feel unheard or disrespected, but we also ask for the same courtesy and patience toward our staff when unexpected issues arise. Our team is human, and they work very hard to take care of every client with kindness. We also did receive your email, and we're sorry you didn't get a response in time, that's on us, and we're addressing it to ensure better communication moving forward. It's disappointing to hear that one difficult experience has overshadowed years of positive visits, and it truly saddens us that you and your family no longer wish to return. We genuinely wish you the best, and we're sorry read more

I wanted to love this place after a friend highly recommended them but this was by far the worst experience I've had in Lexington. They scolded me for asking for 3 coats because it was light color. I asked them if they could please paint my WHOLE nail because they were missing the sides and not going any where near the top edge of my nail after to insisting to push back my cuticle. She gave me push back and made me feel like I didn't know what I was talking about. But I tipped them appropriately even though I was 100% dissatisfied. To put the cherry on top it looks like this after THREE DAYS. I'm sorry, I paid almost $100 for my nails and toes. For them to chip this bad after their lack of professionalism and customer service boils my blood. This is a COMPLETE SCAM. DO NOT GO TO THIS PLACE. read more

The Nail Shop - Terrible gel manicure - Nail Salons Near Me - Lexington, Kentucky

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I love my nail technician Vicky! The nail shop does Gel dips only. While this is expensive your nails and pedicures last at least 3 weeks. It's a busy establishment so an appointment is preferred. While getting beautified the music is fleek and you can enjoy your experience! read more

The Nail Shop - Gel nails. French tip - Nail Salons Near Me - Lexington, Kentucky

A modern nail shop in Brannon Crossing. They are appointment only so I recommend calling ahead. They handle Covid protocols very well and are thorough in explaining their new expectations. The shop was clean, minimalistic. The customer service was good throughout and everything ran smoothly. My nail technician did a great job and did exactly what I wanted. They do charge a fee for removing polish. In my opinion, it is slightly expensive compared to other nail places in the area. However, you can tell this shop holds themselves to a higher standard in everything they do. They really have a good system going. I think the experience and quality were worth the price. I will be returning and recommending this place to others! Update: gel nails only lasted not even a week. Review has been updated accordingly. For the price I would like the nails to last. read more

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Went to the Nail Shop for my wedding nails/pedicure and they turned out amazing!! I absolutely loved them! The techs were fast, efficient, and thorough. The pedicure was so nice and relaxing! I definitely recommend! read more

The Nail Shop - After wedding - Nail Salons Near Me - Lexington, Kentucky

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Best nail salon in lex! - very clean - amazing work by trained nail techs - unique pedicure menu (BUILD YOUR OWN PEDI) - chill and welcoming environment - a variety of hand picked colors by Kim - customer service 10/10 read more

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I get recommended this place every day so I finally went and I'm so glad!!! Booking a reservation was only slightly challenging and well worth it, and the girl who worked up front was very friendly and helpful. I'd recommend checking out their Instagram for a same day booking! I saw Tee for a dip ombré nail and she knocked it out of the park. She's such a perfectionist, she made sure all my nails were colored and shaped perfectly, and even double and triple checked them all, going back to fix any details. Will definitely be making this my new nail spot. read more

The Nail Shop - Ombré dip manicure - Nail Salons Near Me - Lexington, Kentucky

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After seeing multiple friends post about The Nail Shop in Brannon Crossing, I decided to schedule a mani/pedi for a few days before my wedding! I really like that their shop seems very open and clean. Once I signed in, the lady at the desk showed me where to pick out nail colors and then was brought to my pedicure chair, as I'd made an appointment for my mom and I. The nail techs were friendly and did a stellar job- my regular pedi has lasted over a month with no chips! My gel mani was flawless as well and I appreciate the care that they put into making it perfect as it was for a big occasion! My mani lasted ~2 weeks until I started peeling them off (I know thats a big no-no). Their prices are pretty consistent with comparable salons as well. I liked how you could "add on" services to any standard pedi. I would definitely recommend The Nail Shop to anyone needing some TLC! read more

I got a gel manicure here. Within 2 days, the gel was lifted on 8/10 fingers and chipping at the corners.

If you have not had your nails done at The Nail Shop, I'm not sure what you are doing! I searched and searched all over Lexington for a nail shop that was friendly, fast, clean, affordable & had a wide selection of colors! BUT the nail shop surpasses all that. They go above and beyond to make sure you feel safe during these unprecedented times, the staff is always friendly and willing to help you pick out colors or make your Pinterest nail dreams come true, making an appointment is very easy, the SNS dip that I always gets stays on for 3 weeks and the color selection is amazing, prices are pretty normal for Lexington area ($37 for sns & $32 for shop pedi) and you can be in and out in under an hour! One thing I loved about the nail shop that I noticed when I started going last February was the nail shape posters they have on the wall, now you might think that is strange, but I never really knew what shape I wanted when I was asked and I would panic! This gives me a visual that is so helpful to be able to look at to say I was a "round square". Also, I highly recommend their pedicures! I just had the shop pedi last week and added on the hot stones, and I don't think I will ever be the same! Basically you just can't go wrong with going here. read more

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My daughter had an appointment at 5pm. She showed up at 5pm and they told her that her tech was running behind and could see her at 7pm. Unacceptable. She will not be back nor will she recommend this place. Terrible business practice and customer service. read more

I have been here twice now. The first time was for a pedicure and manicure. This time was for a manicure. I love the way it turned out and cannot wait for the next one. read more

The Nail Shop - Nail Salons Near Me - Lexington, Kentucky

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Visited my friend and we went to The Nail Shop. Y'all RUN AWAY FROM THIS PLACE. They made my friend's finger bleed, they were unprofessional, and honestly, my nails have never looked so bad. I'm so unimpressed and disappointed. Do not waste your time going here. read more

There's a lot of good nail salons around, but if you want any sort of specialty design or service done to your nails, The Nail Shop is where you have to go! If you call ahead and let them know exactly what you want done (ombré, nail art, ect.) they are happy and excited to get it done and will take their time getting it right! Check out their Instagram for nail inspiration too, they do some really awesome work here! read more

The Nail Shop - Glitter ombré SNS - Nail Salons Near Me - Lexington, Kentucky

I am new to the Lexington area and saw this salon recommended by a local lex blogger. I love that this salon is appointment only! This makes wait time very minimal! The salon is very nice and clean. They also have great colors to chose from. Staff was great and my nails are lovely!! The color I picked is NT 1 and it's a burnt orange nude. Perfect for fall! Looks like pumpkin spice! I have definitely found my nail salon here in lex!! read more

The Nail Shop - NT 1 dip - Nail Salons Near Me - Lexington, Kentucky

Our bridal party came in for Mani's and Pedi's and had such a blast!! We walked in and they had prepared us a cute table with fruits, croissants, and water! Such a fun atmosphere and everyone was so kind!! If you have a bridal party or group this is the perfect place!! So happy with our nails!! Can't wait to come back and visit!! read more

The Nail Shop - Nail Salons Near Me - Lexington, Kentucky

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I would have given this place a 5 star rating except for the woman who took care of me. Her name is Candy. My daughter and I decided to get services to celebrate her new job, so i was in a great mood. Ive gone to many nail shops in and out of state and not experienced the rudeness i encountered with this woman. I understand there can be a language barrier but i think most people know how to respond when someone says "thank you". But to have someone not even utter a word to you, and to drop you at a another table for 20 mins with no instruction and not check on your nails for 20 mins only to have another employee finally check on you, is ridiculous. And, after Candy saw that the other employee took care of me, she brought my ticket, just handed it to me, and turned her head. She didnt respond to my "thank you" or even say "come again". The salon is extremely clean, and all the other techs were smiling and interacting very graciously with there clients. So as i said I would have given a 5 if it wasnt for one rude person. IF i ever come back here I most certainly wont allow Candy to be my tech. read more

My 10 and 8 year old were greeted by a lady who obviously didn't want our business. First it was the problem we didn't have an appointment, then it was they didn't do acrylic fill ins. Nonetheless I took my business elsewhere. read more

Jumped ship and will not be going to any other nail salons since I've found The Nail Shop. The salon space speaks for itself, and the service is great. Kim and her team are awesome. My SNS manicures last forever, top notch quality and experience. read more

The Nail Shop - Nail Salons Near Me - Lexington, Kentucky

Do NOT go to The Nail Shop in Brannon Crossing. This is AFTER "fixing" them a second time because they screwed them up the first time. Literally told me this was the best they were going to get and sent me on my way read more

The Nail Shop - Nail Salons Near Me - Lexington, Kentucky

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Does your nail shop clean your eponychium? If they don't, that's probably why your nails aren't lasting as long as they should. Kim & her team are a fun, highly skilled group that brings a breath of fresh air to the nail industry. From the great music to the awesome conversations (with Kim & other customers), it was a wonderful experience. I am typing this with dip powder nails that have been on for 3.5 weeks and definitely need to come in for another set. Kim is one of the sweetest, hard working women I know and will definitely make you feel right at home. I live almost 20 minutes away & there are probably 15 nail shops between us but I will always make the drive to make sure my nails are taken care of. read more

I can honestly say that the nail shop is my all time favorite salon EVER. Their work is flawless, they're clean, quick, and gentle. Walking in, you automatically feel welcomed, and all the staff greets you with a smile. I appreciate how hands on and present Kim is, as with past nail salon I've been to, I wasn't even sure who the owner was/nobody took time to talk to me. I appreciate small business owners who I can tell do all that they can to provide top notch service. Not to mention all the events/giveaways that are done almost every other week ! The Nail shop's environment, aura, and amazing work always keep me coming back. I always recommend them to my friends and family. read more

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The Nail Shop is my go to place in Lexington. They are clean, creative and very hospitable. Kim the owner is always there working, assisting and juggling. She is a rock star. The nail art is one of a kind and so awesome! When you come definitely schedule and appointment if you want to add art. I have done SNS and Gel both have lasted over 3 weeks. Keeping my real nails long and healthy! read more

The Nail Shop - Nail Salons Near Me - Lexington, Kentucky

I had really high hopes for this place because of the reviews and some of the pictures I saw online. I decided to come here and bring my mother and sister for a very rare but much-needed girls night out. We were rushed in and somehow my mother who only wanted dip powder was talked into getting tips and then dip on her nails. I asked for the hombre dip powder but I wanted a rounded shape. I was told that a rounded shape wouldn't work so I HAD to go with the soft square shape. My cuticles were not trimmed and my nails are all different thicknesses. My thumb nail has a white streak from being hit with the buffer and I actually had to ask the nail tech to file two of my nails more because they were diagonal! I ended up with square nails that look like a full set of false nails. For the pedicure, I paid extra for the coconut oil massage thinking it would be a really nice massage but alas my 3 1/2 year-old would have done better. My mothers water was left running on hot and because she has little feeling in her feet she didn't notice the rising temperature or water which began overflowing onto the floor. When my sisters toes were about to be painted they tried putting the disposable foam sandals on her and she mentioned to them that they wouldn't stay on her feet because she is missing a toe. The nail tech told her she had no choice and had to wear them because she did not wear the right shoes to the salon. She was actually laughing! Did I mention that my sister lost her toe when she was going through chemo and radiation for liver cancer?! She can't wear sandals and typically when she gets a pedicure the techs allow her to dry in the pedicure chair because it is hard for her to walk without shuffling her feet. Then when our services were over and we were drying at the station we were essentially forgotten about. Everyone was rushing around to clean up because it was time to close. We finally asked if we were good to go and my sisters nail tech felt the need to point out yet again that she was going to ruin her nails and that she shouldn't have worn close toed shoes. Again she's missing a toe so she actually cannot wear sandals. I should probably also mention that she has multiple sclerosis on top of cancer so she doesn't walk well and due to her meds generally spends her days sleeping off and on. I asked them if they could just put cuticle oil in a baggie and put that on her feet so she could wear her shoes out without ruining her polish. This is pretty standard at all the salons in Chicago so I was surprised when the tech looked at me like I was stupid and said "No we don't do that." She was told she had to leave the salon in the sandals. This is the first night in weeks she's felt up to going out. Having been treated that way only makes her want to come out less. When we finally were able to pay the bill was more than $300. As I have more than adequately stated, we were completely unhappy with the service we received. We were up sold on everything and ended up with nothing the way we wanted. We left a tip that we thought was good given our experience but apparently it was unappreciated and as we were leaving all of our techs were discussing this. This was just the icing on top of an already bad experience. Please do yourself a favor and go somewhere else. read more

The Nail Shop - My cuticles were not trimmed and my nails are all different thicknesses. My thumb nail has a white streak from being hit with the buffer. - Nail Salons Near Me - Lexington, Kentucky

A few apropos told me it was the best Pedi in Lexington. False news! Actually it sucked and was a waste of my time and money, especially on my day off. I knew I should have driven to Nail Envogue! Don't waste your time going there. The dippy teenagers at the front desk are clueless too! read more

Let me start off by saying this isn't your typical nail salon. You can tell the minute you walk in that so much love and work has gone in to making the customer's experience the best in Kentucky. What makes this place different? First, the people. Kim (the owner) has gone above and beyond to create a space that is trendy and relaxing. Polishes are easy to pick from (super easy swatches clearly labeled to identify dip polish, gel, etc). What's more, the menu is completely unlike anywhere I've seen. Services are more like a chipotle-style menu where you can pick what you want versus just getting a standard "package". I can't wait to go back! read more

The Nail Shop - My first (but definitely not last) trip to The Nail Shop! - Nail Salons Near Me - Lexington, Kentucky

Love this place! Would so happily go back. I haven't had my nails done in about three years, and I wasn't too sure what I felt on the whole SNS and tips idea- but I decided to go for it. I don't regret it! I'm not sure what my nail techs name was, but she was sweet, good at her craft, and didn't act annoyed when I asked her to reshape a couple things. My nails are gorge, the service was great, atmosphere cute, and overall I would recommend this place to anyone. $40 for sns & tips, done well, in about an hour? That's rare to find. read more

The Nail Shop - The color T200, I believe. - Nail Salons Near Me - Lexington, Kentucky

Horrible experience. Unsanitary conditions. Cut my cuticles and fingers multiple times. Asked them not to file my nails, they did and they were so short that it was painful. My fingers swelled and hurt. The thickest dip nails I have ever seen. Zero name brands, all weird colors from god knows where. It felt like it was 100° inside. Horrible customer service and to top it off, my cousin had a horrible experience at the met location as well. Also prices are higher than online. Recommend staying far far away from this establishment. read more

Usually really decent, unfortunately lately not the case. Recently have felt rushed. Left super super unhappy with my nails - was told it "looked fine." Nail lengths are not even close to being the same and the color/SNS does not cover whole nail. Sides are completely missing and have thin parts throughout nail where it's different colors. Lots of issues, probably won't be back. read more

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This is by far my fave nail shop, they do the best job. My favorite things is that they organize the colors by category and it is so easy to see and pick! read more

The Nail Shop - Nail Salons Near Me - Lexington, Kentucky

Not happy with my nails. I told her not to change the shape and she somehow made them crooked after filing forever. My cuticle area looks terrible with flooding from the top coat. The application is not even. Not going back here not worth the money read more

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Great atmosphere. Great customer service! Very clean and inviting. Very happy with how my nails came out the best manicure I've had in Lexington! read more

Affordable, professional, high quality service in a very comfortable environment. I am going to be a repeat customer. read more

Honestly one of the worst nail experiences I have had ever had and I would give it a zero if I could. I went in to get a simple dip with tip. I asked the tech for long almond shape nails. She made the nails much shorter than I asked and the nails are far from the shape I wanted. I fully excepted the tech to know the different nail shapes especially since the shop literally has them on their walls. When I went in the next day to see if I could get them redone or get them reimbursed they could only offer me 25% off a new set. The tech was extremely rude and was not apologetic for her mistake. I won't be going here again and wouldn't recommend them to anyone!!! read more

The Nail Shop - My nails - Nail Salons Near Me - Lexington, Kentucky

I had a wonderful experience at the Nail Shop! I recently went and felt like they were doing a great job at keeping everybody at a safe distance. All of the nail techs were very nice and helpful in deciding nail colors and designs. Due to COVID-19, you do have to call ahead to make an appointment, but they can usually get you in the same day that you call. If you want any kind of special designs, etc I would request this when you make appointment. read more

I really wanted to like this shop. It's bright and organized, and I loved all the color options for SNS as well as how easy it was to look through them all on the display. I went with a friend and we had appointments. They got us in right away and seated us next to each other, which doesn't always happen at nail salons. Unfortunately, we were both very unhappy with our results. I can't really describe what shape some of my nails were, and one week later two have fallen off completely and two others are chipped. I have done SNS quite a bit and never had them be so brittle. My friend received a color that wasn't even close to what she asked for, even though the code matched the code on the display. read more

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Awful customer service. I made a group reservation over a week out in advance. I was told by multiple people this day and time would be fine for the services requested. A little over 1 day out from our appointments I was told our time would no longer work. I understand things come up, but giving a days notice to then find a new place for a large group is unacceptable. read more