I hired this company to do a Zoom murder mystery for my birthday. I was completely underwhelmed and irritated by their lack of delivery of the most basic of expectations.
First of all, I spent $300 on an experience that felt worth only a fraction of that price. For that amount of money, I expected it to at least even be mentioned that the reason we had gathered was in celebration of a birthday. Nope. Not a single mention of it being a birthday party. Not even a simple "happy birthday" from the host! (And yes, they WERE made aware in advance that this was a birthday celebration).
Secondly, I really expected the actor to be super charismatic and in charge. He did the job fine as far as doing what he was supposed to do to get us from point A to point B, but his performance was far more laid back than I'd expected. For $300 I thought I was getting an actor who would take the reins, acknowledge it was a birthday gathering, and really pull us into the game with his performance and leadership. I purposely selected the Murder Mystery Company over other companies that were half the price because I trusted that the experience would be close to what I had experienced when I went to their in-person 80s murder mystery at the St. George Theater the previous year. Now, I understand that in-person events are going to be more immersive than virtual, that's a given. But all the more reason to have your actors really take the reins and make the participants feel special and immersed in something, rather than simply letting the video do the bulk of the work. He just didn't deliver a performance that made me feel like he was excited to really pull us into this experience. It felt like he was a guy sitting in front of a zoom background, going off a script.
Third, the storyline was difficult to follow -- very complicated. My entire group of 11 people all talked after the event and shared this opinion, and I felt crappy that they didn't enjoy it as much as they should have and could have had it been run better, and smarter. We had fun only because we got to see each other be in character, but for that matter I could've EASILY run a murder mystery event myself with one of those $20 murder mystery games you can find online.
So incredibly disappointed in everything, and now out $300. I explained all of the above in an email to the manager and asked if there was any way they could offer a partial refund of an amount that they deemed reasonable and fair. They said no.
Not a professional company. Doesn't put the customer first in any way, shape or form. Do not recommend. read more