Beauty isn't everything; challenging venue and management
After a few postponements of our wedding due to the pandemic, we were finally able to have a celebratory reception last summer at the Middleburg Barn. The feel of the place is truly beautiful, with its lush lawn, wood interior and elegant chandelier. Throughout the planning/re-planning process that ensued amid COVID, we soon learned that beauty isn't everything. We found the staff at TMB challenging to work with, and thus would not recommend as a venue to other couples.
Our families are South Asian, and our wedding requires very specific rituals (offerings of raw rice, walking around a fire, starting the ceremony quite early in the AM). When we went in for our walk-through, the general manager Maureen had been very affirming and accommodating of all our specific needs, saying we could stay at the property as long as needed, that the rice / fire should be no problem. In hindsight, we realize this was the manager being salesy to get us to book the place; we were later asked to pay for extra hours and told later that actually no rice would be allowed inside and outside of the building. It was unfortunate that we could have avoided the stress and uncertainty this caused had the manager been upfront with their requirements; that was a core part of our wedding, so we would not have picked a place that did not allow it. The property has a lot of rules and is quite restrictive around which vendors they will allow; this is particularly prohibitive to people of non-American backgrounds, who may need to hire other/diverse vendors to meet their wedding day needs.
Communication with the management at TMB lacked empathy; in the uncertainty of needing to postpone our dates pre-vaccine, Maureen would very bluntly remind that the "venue doesn't owe us anything in rescheduling our date." While that may be contractually true, we feel the management could improve in their communication style with paying customers. The management was also disorganized; trying to re-charge us for something that was listed as included in our original contract and at times copying other Indian vendors (not the ones we had hired) in communication emails about our wedding. All this boiled up to a lot of stress for us and our families; we respectfully suggest others dodge the bullet.
We understand that 2020 and even 2021 have been extremely challenging for vendors in the wedding and events business - we worked with several vendors who also bore the brunt of navigating the pandemic. However, nobody handled the circumstances with as little empathy as TMB. My hope is that TMB takes this feedback in stride going forward, and rather than "respectfully responding" with justifications for these missteps, simply adjusts their approach so more couples and families of all backgrounds can enjoy their beautiful property in the future. read more