In short The techs were fine, the office was a disaster…read more Others have almost all said the office is a horrific mess, but we needed some simple tech work done, so I am splitting the difference on the stars. In long Similar to what others have seen--they scheduled one date, cancelled last minute, and then they acted like they were doing us a HUGE favor to "squeeze us in" on another date. I had to talk to 3 different people to get this re-scheduling done, and it was at their request in the first place, because they bagged at the last minute. They don't even have their own employees handling the phones all the time, either--one lady answered with the name of an answering service, then acted like I was a moron for asking if I was talking to Blue Flame. She had no patience for me at all after that. That was the single most irritating part of this process, thankfully. Anyway, we have a 5-year-old furnace and A/C unit, installed by a different company. Our house is 34 years old. The airflow is low on the second story, always has been. We repaired some ducting problems a couple years ago, which helped, but did not correct it 100%. The original installers came out and found nothing wrong, so we had a family friend in the industry come out and look at it. He speculated that we might have weird ductwork, a setting we could bump up, or maybe a weak furnace that's too small for the house. He works on commercial HVAC, though, so we called in a residential company. Enter Blue Flame. The guys looked it over, found some minor clogging they cleared, and noticed that the aging ductwork was not designed very well--lots of turbulent corners keeping the air from going straight to the rooms. They helped us out quite a bit, considering there wasn't much they could do. Our furnace is big enough, our ducts are not making its life any easier, and they kinda did a basic checkup on everything for the cost of the regular visit. I have no problem with what we got from the techs since we didn't think they'd actually have to fix or change anything. Our power bill might go down one or two percent per day, and our house will be maybe 5-10% cooler. I'm good with the quality of technical service here. But I was annoyed with the office already last week, and now I wish I'd read more detailed reviews instead of just going by the aggregate score on Angi--'cause these folks evidently used to be much better, and have a high score sticking around as a result.

I got an estimate for them over six months ago for a minisplit and did not work with them due to…read moretheir exorbitant cost. They've now called me three times since the 1st of July, including at 9 AM on a Sunday. I have now blocked their number, but I should not have to go to that extent.

I needed to replace my gas furnace and had been wanting to upgrade to a heat pump. As a new…read morehome-owner, and having had mixed experiences with heating/plumbing/contracting services, I got multiple quotes. I decided to go with Better Air NW, mainly because of their high yelp rating. Install did not go perfectly. I had concerns about excessive equipment noise. Justin (the owner) assured me that if it's not right, it's not done. Air pressure settings needed to be corrected. Due to the vibration, we unmounted the heat pump from the house. After that, it's been smooth sailing. They appear to have a strategy of cultivating customer satisfaction and confidence. If you're shopping around, these guys are a pretty safe bet.

Jason was great and super helpful. He went above and beyond to make sure the whole system was…read moreworking like it should. Before and after photos inside the ducts were dramatic!

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

We had a great experience using CM Heating. We had Trevor out to give us a quote. He was very…read moreprofessional and answered every single question that we had. We approved the quote and they were actually able to do the install the next day, which was awesome. We had a new heat pump installed. Tim and Saul were the main technicians on the job. They were absolutely amazing and answered the other hundred questions that I had throughout the day. Everything was very professional. They cleaned up everything very well when they were done you couldn't even tell they were there. I was very impressed with our experience with CM Heating and will definitely use them in the future for everything we need.

I booked AirGanic's services for duct cleaning, furnace cleaning, AC cleaning, and dryer vent…read morecleaning. They came on 3/6 in the provided time window, and did a good job of cleaning from what I can tell. On their website, they mention they provide a before and after report of the duct cleaning, though the only report I've received so far is the indoor air quality one. It would be nice to see the before and after, but that's not my biggest concern with their service. Unfortunately after they completed the service and left, I noticed floor new vibrations on the floor that is right below the furnace (which weren't there before the service). At the time since this was still during the day, I figured it might be from some construction work outside and ignored it. The vibrations continued into the night at which point I was getting concerned. I call them on Monday 3/9 and the earliest they can send someone to check it out is Friday 3/16 -- not ideal, but appreciated nonetheless. It's the same tech who did notice the vibrations on the furnace with the blower compartment open and fan running. Unfortunately he doesn't have an idea on what could be causing the vibrations from a cleaning. I suspect the vibrations to be from the blower going out of balance (perhaps from something settling on the blower during the duct cleaning). He goes to call his boss and returns saying the boss isn't also sure of what could be causing the vibrations, that the blower could be cleaned but AirGanic doesn't do it and that the boss would reach out to me with details of a company that cleans furnace blower. It's been three full business days and I've yet to recieve a call from the boss. I removed, cleaned, and put back the furance blower myself in the mean time which did resolve the vibrations -- it looked like there was stuck on paper on the blower fins. No idea where that came from. I'm not particularly happy with how my situation was handled -- if I am told someone will reach out to me, I expect to be reached out in a reasonable time. If I'm hiring a professional for a service and something unexpected happens, I expect help from the professional -- that's why you hire a professional. I was left without help and had to guess and fix the problem myself. Everyone makes mistakes, that's not what I have a problem with, I'm only interested in how well the mistake is remedied. I imagine this was something that doesn't happen frequently. In all probability, you'll hire AirGanic for cleaning, everything will go great -- I certainly don't contest that the cleaning itself was poor or unsatisfactory -- but if something unexpected happens, you might not get the help you are expecting.

We had an excellent experience with Airganic. We had our mini-splits serviced and the team of…read morePatrick, Tyson, and Dakota did a thorough and efficient job. They communicated clearly throughout and I really appreciated the care with which they handled furniture and personal items near the units and how clean they left the place. I would happily book their services again.

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

My thermostat/heater was not regulating. I could not get my former heating company to respond. I…read morecalled Energy Works and they had Jon out to me by noon the same day. Jon efficiently replaced thermostat and checked heating system and made adjustments and had it all done within a one hour consultation time. Super happy with the work and the customer service and pricing . They will be my new heating "go to". .

These are absolutely my go tos for heating, cooling and electrical. I first worked with the team at…read moreEnergyWorks in 2021 when they installed radiant floors, a new boiler and HRV system, and updated the wiring in my house during a remodel. They came recommended by my General Contractor and were super easy to work with. Rich geeked out with me about heat pumps vs. boilers, and made great recommendations for what we should do. James and Tompall, the lead electrician and hvac/plumbing folks were always friendly, easy to work with, and did a wonderful job. There were a couple of issues at the end of the project. The heat distribution in the flooring wasn't perfect on the first pass, and an electrical circuit needed to be rewired. But as someone who works in construction, I judge contractors not by the issues - because there are always issues - by how they deal with them when they come up. In this case, Tompall and James both came out and fixed the issues within 24 hours of me calling. And in the case of the radiant heating, there were a couple of trials and errors, but we ultimately got the distribution just as we wanted it, and Tompall was an absolute gem to work with. When we needed a minisplit tune up (an old one that had come with the house), they set up an appointment, came out as scheduled and serviced it, and it's been running great since. So, when I decided that my biggest mistake in 2021 was not installing A/C on our first floor, I called Rich. He gave me a well priced quote for a new minisplit, walked me through all potential locations, sent me a few quotes when I asked for revisions, and then, scheduled everything once I was ready. I was told it would take 3 days to install the minisplit, plus another small exhaust vent in a different room. Their team of 4 showed up today and did it all in one (long) day. Plus, they cleaned up after so I didn't have a dusty mess on my hands. And now, in the middle of a heat wave, I am sitting pretty in my cool house knowing that I got great service, a great price, and if I need anything, they'll be there to help.

They did a fantastic job. Orlando and Kameron were professional, funny, and just great guys. They…read moredid an excellent job on the install. The company overall has been a pleasure to work with and was priced very fairly and much lower than some of the competitors. I would definitely use them again.

Reached out through Yelp looking for routine maintenance on our 2-year-old ductless mini-split…read moresystem. They gave me a good quote and I gave then the job. I then asked if they could also quote me on routine maintenance for our furnace. They could have easily charged me for an added service, but told me they had a fall special for doing both jobs together that was $30 less than what they had quoted me for just the HVAC work! Says a lot about them, I think. Of course, it's the actual work that matters most. My service tech, Matt, called enroute and gave me an accurate time of arrival. He was very professional and even showed how to do periodic cleaning. He found a leak in our furnace that needed a small repair. He did the repair with no additional charge. This company is great. I've already put them in my calendar for next year's routine maintenance and I would definitely call them if I had any other issue before then.

John was great. A rat chewed through some wires of our heat pump in the middle of the night so our…read morefamily woke up to a cold house. I called John and he was able to fit us in the same day. He wasn't exactly sure when he would stop by (just knew it was going to be in the afternoon) but was able to keep me updated via text to let me know once he was 30 minutes out. Once at our house, he fixed the wires, a blown fuse, and our heat came back on. I appreciate how friendly and thoughtful he was throughout the process. He was just here this afternoon, and I've already recommended him to two other people! Thank you, John. We'll definitely be using this business again.

John and crew provided exceptional service. They were recommended by a highly respected architect…read morefriend. They were able to replace our furnace with ducted Mitsubishi system. We live in older two story Seattle home with inadequate ducting. They have decades of experience and were able to problem solve and provide novel solutions that none of the other contractors offered. They were able to place ducted air handler in our attic and also were able to find ways to minimize the "track" on the exterior of the house. Communication was excellent and they were prompt, and very conscientious about dust capture and cleaning up every day at the end of the job. I also appreciated that they are a locally owned company and their pricing was better than the other highly recommended firms. 5 plus stars!