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    The Merc

    3.1 (20 reviews)
    Open 9:00 am - 6:00 pm

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    DO NOT EVER ENTER A CONTRACT WITH THESE DISINGENUOUS JERKS! The Merc and Avenue 5 deserve no stars because they will charge you for services that they will neither provide nor perform. they are crooks. Since I am unable to take The Merc and Avenue 5 Apartments to Small Claims Court, here's my Complaint and story: I entered a ten month lease with The Merc starting mid-November 2019 when I was awarded a contract in Bothel, WA. When I moved in, I reported that there were two stains on the carpet, and a scratch on the stove top. On March 13, 2020, I left for the weekend to see my father for his birthday. That weekend, my employer closed down its facility because of the breakout of COVID-19. From that day on, I sheltered-in-place in California and never returned to Bothel during my lease. Thus, I lived in The Merc for a total of four months. When I left, I worked with The Merc Management to spackle and paint the small holes I had made to hang objects on the walls, even though I had no obligation to since they were all much smaller than a dime. I took the opportunity to paint over any other marks on the walls. There were very few since I only lived there for only four months. My girlfriend and I then cleaned the place and left it absolutely spotless. Months later, I received a bill from Avenue 5 Apartments for $239. The charges were for two hours of painting, two hours of cleaning, and shampooing of the carpet. This amount was not deducted from my deposit, nor was I reimbursed for my deposit. These charges left me and girlfriend aghast and enraged. Thus my Complaint (which is not financially viable for me to file in Small Claims Court in the State of Washington because I reside in California) is as follows: 1) The Merc's and Avenue 5's allegations and lack of evidence: a) The Merc Apartments and Avenue 5 had been entirely unresponsive to any and all of my correspondence (see pictures of email thread for more details). b) The Merc Apartments and Avenue 5 were unwilling or unable to provide any evidence that the alleged charges were justified. c) The Merc Apartments and Avenue 5 were unwilling or unable to provide any evidence that the alleged services were performed. d) The Merc Apartments and Avenue 5 were unwilling or unable to provide any explanation as to why the alleged charges were not deducted from my deposit, and paradoxically why it had not reimbursed me for my deposit. 2) Actual evidence supporting my Claim: a) The Merc deemed the alleged services unnecessary by crediting my account with my deposit, yet after it had been closed. b) The alleged charges (in excess of my deposit) were actually for utilities induced after I had left the premises and my contract had ended. c) The alleged services were not performed for me but by me. Save yourself some grief by not living at The Merc, or any other Avenue 5 establishment.

    Piles of dog poop on patio 100ft from designated dog area. Management was sarcastic and dismissive of my complaints. (It's 85° today)

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    7 months ago

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    4 years ago

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    7 years ago

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    Ask the Community - The Merc

    Review Highlights - The Merc

    All it took was a stop down to speak with Tyler, the new manager, and my account has been fixed without further issue.

    Mentioned in 3 reviews

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    The 104 Apartments - Spacious Living

    The 104 Apartments

    (36 reviews)

    Manager of the property is great. He and Eugine helped us to move in asap and without any issues…read more However, please make changes to staff of maintenance department. It's such a scam and unprofessional. You rent an apartment and hoping that everything will work in the apartment. But no, after the first use of the sink in our apartment, we found out that our garbage disposal needs to be replaced. Why would we need to find out the first night we stayed? They did change it, but only on the third day. We weren't able to wash dishes and use the sink in the kitchen, plus it was all stinking. They did fix it, but the maintenance person left track-in dirt from shoes on the floor. Will it be acceptable if it were your home? Days later we found out that our Room Darkening Vinyl Blinds were broken before us. And they fixed it by putting tape on it. Is it even normal? It's our second week in that apartment and I have no idea what to expect next. I do understand that it's not a brand-new apartment, but you can't let anybody rent it without fixing it.

    left this place in August and i am still getting a pse bill for this apartment when I'm on pud and…read morelive in a house away from king county! calling them is not enough seems and they don't look as busy as they claim. Management is always changing guess the turn over rate is really high for easy work! a lot of fake smiles and promises until you get your lawyers involved with letters. so when are you guys going to answer my phone calls about the pse bill that's coming to my new address and I have moved out of apartment 116 in April?

    Avalon Alderwood Place

    Avalon Alderwood Place

    (6 reviews)

    In my experience Michael McNeil is person who has the tendency to follow minorities around the…read moreproperty then lie about it. I would give this property 5 stars if it wasn't for him. He followed my kids home after school, and when I asked him why he said it was because they were letting people in the building using a service entrance and the service elevator. Strange behavior for them especially since the service doors would be out of their way, but sometimes kids get into stuff. I reprimanded them, and they took their punishment while still maintaining that they were innocent. After I moved out a parent from the elementary school told me about the incident because she was there. Our kids are friends. She still lives there so I won't say who. I don't want Michael to retaliate against her. She is another person of color. My children, her, and her children came in the north lobby. When they got in the elevator Michael blocked the doors from closing, and forced everyone out. He then grilled my children about their identities and where they lived. He forced them to re-enter their latch code and then followed them to our door. When I asked him about it today he left out that they were using a service entrance and said it was the north lobby entrance. Which is it? It's not hard to remember the truth. He continued to downplay the experience, and that is exactly the kind of thing that makes people with his mindset so dangerous. This property and my experience here I would consider perfect if it wasn't for Michael making my children uncomfortable and afraid to walk past the front desk. If I didn't have to leave because the cost was too much to handle after getting laid off, I would 100% have broken my lease because of his presence. Donald is amazing. Heather is lovely. The entire maintenance team is fantastic! There are very little issues with neighbors other than the occasional loud/rowdy nights that happen. There was an uptick of inside smokers and people who left trash in inappropriate places as we were moving out. Hopefully those issue get resolved for the tenants.

    The service techs at Avalon Alderwood are exceptional! One who really stands out is Johnathan…read moreBedford. There is no job too big - or too small - that Johnathan isn't willing to handle. His manner and approach to the residents is the top! He treats all of us with respect and kindness - as though we are the most important people to him. I get the feeling that we are! Johnathan makes sure that we have what we need and he makes sure that we are happy to be living here - and I definitely am! I feel like I've hit the jackpot being here. He is a real asset to the team!

    The Merc - apartments - Updated May 2026

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