Always such a wonderful experience! Super friendly and wonderful service! The ambiance is very peaceful and relaxed! And the food is always amazing. Great for all kinds of celebrations or just a night out! read more

They offered a summer happy hour deal. Had a cheese and a chocolate . Never been to this type of place. I found the dessert portion more exciting in the offerings two types of marshmallows. And you can ask for more of one dipping item. Nice place for a date quiet and mood lighting. Servers were great. read more

The Melting Pot - Fondue Near Me - Grand Rapids, Michigan

See all

We have not been to Melting Pot in a very long time, and that was a mistake!!! It's definitely back on the family rotation. To start with parking is plentiful. The decor is upscale romantic/comfortable lighting is lower and booths are situated to be somewhat private, you definitely will not feel you are seated on top of any other diners. Our server was Kelli, and she could not possibly have done a better job!!!!!!! She nailed professionalism, efficiency, and was just a very pleasant person to interact with. Our food was all fresh and delicious. The flaming chocolate dessert course at the end was as delicious as it was fun. We had a genuinely lovely Christmas Eve at Melting Pot, in no small part due to Kelli, so thank you Kelli!!!!!!!!!! read more

We haven't been to The Melting Pot in a couple years. I've been craving it for some time and I am so happy we went! We had reservations on a Saturday and were seated right at our reservation time. Drink orders were taken right away. It was very busy for a March Saturday around 5:30. What could have been the manager brought us our drinks and took our food order. Shortly after our server stopped by and started our cheese. Everything was delicious! We also loved our salads. My husband and I both tried two different drinks each and all were phenomenal. I love the darker vibes of this restaurant. I also really enjoy the full experience. Do not come here to eat if you are in a hurry. If you are prepared for your meal to be around 2 hours, you will be fine. Our steak was flavorful and tender. The chocolate fondue was to die for. Service was wonderful. The restaurant and bathrooms were clean. We had a great time! read more

See all

Food was amazing and so was our service! Dana was very helpful and attentive. It was a wonderful to celebrate Mother's Day!

I have had experiences at Melting Pot and both were great. Service was exemplary and we had a wonderful time together. Thanks to the staff.

We like the melting pot for special occasions. Our kids have fun with the experience and enjoy the food. The cheese round and dessert rounds are always a highlight! Our server did a nice job of keeping our waters full etc. He did well with timing everything and was polite. The reason for my lower review is the accessibility and safety for guest entry. My 80 year old mother was visiting and I was so disappointed about the accessibility of this restaurant. It was cold, windy and rainy when we pulled up. There were no handicapped parking spots and to use the ramp my husband had to park in the middle of the main shopping center road. We get to the entrance and the main door was a spinning door and we had to wait for someone to unlock the door that we needed to get the walker through. Please take a hard look at your accessibility. Thank you. read more

Food was very good, decent wine list. The real winner was the service. Every single person that came to our table was terrific, especially our waitress. She found out early in the night that my date night with my wife was slightly derailed when our kids babysitter fell through. At dessert, she set up a separate table with complimentary dessert for our kids so that my wife and I could enjoy a little alone time. Kids loved it and obviously so did we. So unexpected and delightful. read more

A nice place to spend romantic evenings. We ordered mango lemonade, Wisconsin cheese fondue, and turtle Caramel chocolate fondue. The lemonade was perfect, the accurate balanced taste of sour and sweet. 5/5 The cheese fondue comes with sides of bread cubes, apple, and vegetables. It was made of vegetables soup base because we ordered non alcoholic ones. It was fine but a little too salty to me. I wish if there are more options like grapes and Crackers to add to the side. 2/5 The chocolate fondue was very good! It came with sides of strawberry, pineapple, bond cake cubes, cookies cake cubes, ric crisp cubes, and Oreo marshmallow. It was perfect melted texture and contains pecan pieces. 5/5 We ordered a side of sea salted carmel cheesecake. It comes with side of cream puffs and berries. very creamy and gooey. I rate it 5/5 They make all fondues at your table, Which is disturbing because the garlic and spices smells will stick to your clothes. To me, it wasn't so romantic to go out wearing garlic perfume during a date night. Maybe It might be better to bring a spare clothes to change after visiting the restaurant. I might come back but for take out and chocolate fondues only. read more

See all

I don't often go to major chain restaurants, but we came here for a special occasion treat meal. We splurged on the "bigger night out" menu which is your choice of cheese fondue and dessert fondue, choice of salad, and every kind of protein for the main including filet and lobster. It's a fun and different dining experience that forces you to slow down and enjoy it, which we liked! We got the French onion gruyere cheese fondue, the mojo style for the entree, and the yin yang chocolate fondue. All were good. My favorite protein was the filet and my favorite dessert dipper was the brownie. I also got a house salad, and I loved the tangy honey mustard dressing. They will bring you extra cheese/ dessert dippers on request, and I got extra brownies to indulge in! I believe the check said our server's name was Charlee... we had a trainee and trainer and they were great. I look forward to coming back to try different options! read more

See all

Abby was our server for their amazing happy hour in the bar half off cheese & chocolate. Drinks were really good I got the tropic haven and yin yang martini. read more

First time. Good food and have to experience it at least once but very pricey!! If I return I'll do the cheese & dessert fondue. Meat add on is what's pricey. read more

Had a lovely experience at The Melting Pot tonight for my husbands birthday. The food was amazing and so much fun to cook by ourselves! We did the 4 course meal option. We started off with the Wisconsin Cheese fondue. Yum. The servers prepare it at your table and then let you do the dipping. Then we had salads. Husband had the house salad with peppercorn ranch. I had the Caesar salad. Both were okay. Then came the main entree. Husband got the steak lovers, I got the create your own with chicken and a couple different steaks. The teriyaki steak was our favorite out of all the meat. Again, was really cool to be able to cook our own food right at the table. Ended the meal with the classic chocolate fondue which had chunky peanut butter in it. *chefs kiss* Would definitely go again. Overall, great experience. Ben (our server) was also pretty awesome! read more

The Melting Pot - Wisconsin Cheddar - Fondue Near Me - Grand Rapids, Michigan

See all

Melting Pot is our go-to spot for quality family time! We absolutely love this restaurant .The food is amazing, the staff is friendly, and the vibes are cozy. Perfect spot for bonding over fondue and laughter. read more

We've been going to the melting pot for 8 years now. We love the atmosphere and the stay and linger pace. Tonight we were celebrating our anniversary. Started with the classic alpine for our cheese. I had the Caesar salad and my husband had the california. My husband had the steak lovers and I had the classic for our entrees. My absolute favorite thing here is the sauces. The plum sauce with the shrimp is delicious. I like to mix the curry and teriyaki for my chicken. The Gorgonzola port is my absolutely favorite - great with all the steaks. I like to mix Gorgonzola and green goddess for my veggies. We had a bananas foster chocolate years ago (white chocolate with brandy and cinnamon) and they will still make it here upon request! Our favorite! Pound cake is delicious with it! We love this place, reliable and consistent. Took off a star because over the years the options served on their cheese and chocolate plates have dwindled. read more

The Melting Pot - Bananas foster chocolate - Fondue Near Me - Grand Rapids, Michigan

See all

Perfect place for a date night out and in my opinion they have the best non alcoholic cute mocktails. Dinner was great, just takes a little bit of time if its busy this sunday night the service was a little slow but worth it since it was date night! Will def be back! read more

The Melting Pot - NA Blackberry Sage Lemonade - Fondue Near Me - Grand Rapids, Michigan

My jaw dropped when I opened the bag. The amount of food for $50 is absolutely ridiculous. The smallest amount of Cut up celery, carrots, apples etc. This was my first and last time ordering from The Melting Pot. I won't waste my money. read more

The Melting Pot - The whole thing $50 - Fondue Near Me - Grand Rapids, Michigan

I have been to the melting pot several times. But it honestly might be for the last time. By FAR the worst experience. First, of the serve was green and nervous but nice. However she could have done more. She contirdicted the menu many times. Didn't know basic things. Blamed everyone and everything. Telling me you're new as a why you might not be good at your job is just excuse making. Second the after we ordered the host came by and asked to move us. Because they had a party of 10 coming in. I would have said no, but the party I was with didn't want me to question. We were seated a cross form the other table. They sat another party of four there, on a party of 10. Wtf. It was an unessasry inconvenience. The waitress assumed our party of 4 was ordering the dinner for 2 two. While the food was fine (the review all places want) the temp on the cheese, broth, and chocolate was low. Everything came much much slower than it should have including a 30 min round of drink that we walked up to the bar and got ourselves. The excuses flowed more readily than the food. The computers were messed up, they were busy etc. Also say that portion seemed to be smaller than they once were. It is an expensive meal. And tonight it was way overvalued.i have had better service at Denny's. read more

We were disappointed with our first time visiting. Although they tell you to expect 2 hours for the 4-course experience, expect to be there much longer because everything takes FOREVER. We had reservations at 8pm for my birthday. We were immediately sat however by 8:30pm, all we had was our drinks (which took about 20 minutes to come to our table after we ordered). I ordered the "love cocktail" and was not impressed and my fiancé ordered a pineapple drink off the non-alcoholic drink menu. After he finished his first, he ordered another and the second time it came out it was full of syrup and not like the first drink at all. (See pics to see the difference) My BIGGEST complaint; we were missing items! And because it was our first time, I didn't realize until I re-read the menu and checked other reviews after we left. We did not receive ANY veggies the WHOLE night. Our cheese fondue came with only white bread and apples, no veggies like the menu says. It looks like we got the bottom of the basket of bread too because of the crumbs dumped onto our tray. We upgraded to the steak lovers entrees, which were also supposed to be accompanied with veggies (looks like potatoes and broccoli are supposed to be included); and we did not receive those either! If you're paying over $90 for experience... I would expect EVERYTHING to come with it or to be told they need to substitute because they're out; not figure it out myself that we didn't get everything. Next, over the whole 2+ hour experience, my water was not refilled once and each drink that we ordered (with no alcohol) took literally 20-30 minutes to arrive. At one point, I thought they forgot about us. After we finished our entrees, it took 20 minutes for our server to check on us and see that we were ready for our chocolate fondue. I'm giving 3-stars because we really liked the food - it was good. But the whole experience was extremely disappointing. We were also there for my birthday, included on our reservation when we made it and told our waitress... and nothing special was done. Based on other reviews, they normally do *something* to make it special so it was a let down that all I got was a "happy birthday" from our waitress. read more

See all

This my first experience here for a dine in. We tried : - Wisconsin Cheese Fondue - Turtle Caramel Chocolate Fondue - Lemonade Juice with Mango Syrup Pros : - A cozy beautiful restaurant for a romantic dinner - Their Chocolate Fondue is really good and delightful - The employees are super friendly and helpful with great service Cons : - The prices are expensive (The whole order was for almost $50, and we didn't order main courses) - The Cheese Fondue was too salty, plus the spices smell was too strong that it got stuck in our clothes so badly that you have to wash it. - The menu shows prices for one, and we ordered one order of each plate, but when we got the check, they put the order for 2 of each plate without clarifying that to us. I recommend this place for having dessert and chocolate for a romantic date, that's it. read more

The Melting Pot - Fondue Near Me - Grand Rapids, Michigan

The service was amazing and the food was delicious and so fun definitely recommend! The ambiance was also amazing food with great servers so kind and friendly! Great for family's wanting to have some fun! read more

The Melting Pot - The Wisconsin Cheddar and Loaded Baked Potato - Fondue Near Me - Grand Rapids, Michigan

I went here for an anniversary and I thought it was a good time! The food was delicious and the service was amazing. It is a little overpriced in my opinion, but where else in Grand Rapids can you find fondue?! read more

This place rocks ! I love the food, and the service, the only thing is, the two person booths are a bit tight for my 6'2. If I could eat here every day with no calories I would be in heaven. The prices are to high to eat here every day but it is a lovely treat for that special occasion. The ingredients are fresh and premium. The wine list go on for days :) read more

The Melting Pot - Bacon and blu solids - Fondue Near Me - Grand Rapids, Michigan

First off, it was 5:50 on a Sunday night and not one person working or eating was seen. We waited around 10 minutes before we were rudely approached. As it was our first time we asked to see a menu to the host goes "so I'm assuming that you don't have a reservation?". Please keep in mind, only two tables are sat in the side room. We got sat and 15 minutes passed before we left. The place was empty and the staff were talking to a table behind us the entire time. Horrible. read more

Visited for my husband's birthday. We had a round at the bar while we waited for our reservation time. We then we're squeezed all the way in the back to the more private section. We ordered the Bigger Night Out. It is severely overpriced for the quality of food. Our vegetables were visibly dirty, there were flying gnats and some other bug crawling around the mood lighting... we're pretty sure we were given ribeye instead of filet, based on the large strips of fat given to us. The cooking style was not heated properly, so at first nothing was cooking, then when we mentioned it and they turned it up, everything was cooking too fast and sticking/burning to the pot. There are FAR too many people crammed into the space they have with tables that are MUCH too small for everything given to you. However, our waitress was FANTASTIC and there was overall good customer service. You are certainly paying for the experience and not quality. There's just so much more we could have done with our night with that $200 read more

The Melting Pot - Bug - Fondue Near Me - Grand Rapids, Michigan

We drove an hour to come here for a special occasion. Overall, the experience was not that great and a majority of it had to deal with the staff and the consistent waiting. If I plan on paying $100 for a meal, my goal is that it will be a memorable/decent one. We had a reservation and arrived 5 minutes prior to our time. We were seated on time (not an issue at all) but then the waiting game began. We waited probably 15 minutes before we were greeted, and that was by a hostess bringing glasses of water. It then took what seemed like another 15 minutes to meet our server. After that it seemed each course took an hour to receive. Our waitress was nice, when present, but the attention was just not there. Things were forgotten, water glasses went empty, the cooking broth was brought to our table by one person then the meal came 15 minutes after. At one point another waitress accused ours of taking her plates in front of us. It was awkward to say the least. I was told part of the hold up was due to a cook leaving? I'm not sure what that was about.at the end, it felt like the staff was waiting on us to leave and we were rushed out. Overall the table next to us had the same experience and was done with their meal by the time we got our main dish. We were there just short of 3 hours and this was not due to us chatting, I can assure you that. I wish I could say I had a pleasant experience, but I don't see myself returning to this restaurant in the near future due to the customer service. The food was okay, but the ambience/service...not so much. read more

The Melting Pot - Fondue Near Me - Grand Rapids, Michigan

If you're going to do the full experience, make sure you plan on roughly 3 hours for the meal from start to finish. It includes a salad, an appetizer fondue, a main course fondue, and a dessert fondue. Spreading out the courses over an hour helps so you aren't too full. The house salad was great with the house dressing. We got the Wisconsin Cheddar appetizer and dipped bread, pretzels, apples, and veggies. The Classic comes with beef and chicken and pork and shrimp. The dessert is really where you get the bang for your buck. Even just going for desserts and drinks would be amazing! read more

See all

Had the best time at the melting pot with my husband today. Our waitress, Kym, was amazing and came in clutch with the absolute best recommendations. I highly recommend asking for her if you are planning on dining at this restaurant! read more

It was ok. The ambiance and location is great. We went for a birthday party with only 6 people. The drinks did take quite a while to get tho. Our waitress offered no suggestions or insight on what to order or what to do. We had never been there before. Thankfully one person at the table worked there before and could explain things to us. Service was super slow for a slow Sunday night. The food tasted good...not as good as what they charge tho. I don't think I would ever come back or even recommend this as a place to go out to. Very overpriced in my opinion. Especially since the service was lacking greatly. read more

Walked in to eat on a Friday night at 5:45 party of 2 (5:30 reservations were available all day but didn't want to be late). There was one other party of 2 in the lobby but not a single person sitting even at the bar. We were told it was a 2 hour wait. Clearly they cannot staff to accommodate more than one party at time. read more

I've always had a soft space in my memories and stomach for The Melting Pot! The food and service have always lovingly greeted me! Everything from the starting fondue, cocktail options, or the choice of towels in the restrooms feels as if it was planned with intention. Now this is not a first date spot. If your not sure you like the individual, I recommend you save this spot for later. Plan for a hour and a half to two hour dining experience if you enjoy four courses. I have to admit, every time the food is brought to the table I question if it's gonna be enough- Only to feel stuffed with a few items to cook remaining at the end. We are an family of three adults and always are filled by the 'big night out' for two people, supplemented by an extra salad. I recommend ending off with the flaming turtle chocolate fondue and asking for the addition of a dollop of peanut butter! The pandemic table spacing felt sufficient, sanitizer was available, team members wore masks consistently. Our server, Megan, treated us well this weekend. Make sure to pick up a $6 bottle of garlic & wine seasoning to take home! read more

We loved it for our group. It's the perfect place to go with a large group to socialize, eat food and have drinks. Perfect for a date night as well. You can get for around $80 an appetizer, meal, and dessert for two. read more

See all

Was at The Melting Pot 7/25/24 The food was ok, but the service was NOT good! Drinks came late, when the first corse came out, forgot the biggest thing (The cheese) Next came the salad, that was ok. 3rd corse, she didn't bring out the pot (what you cook in) had to wait yet again. Then the sauce, not 100% sure what was wrong with the sauce, but she quickly said she was not going to serve that to our table. My friend ordered a cocktail, totally forgot to put it in. Had to keep asking for waters, drinks ran dry, 2.5 hours that were spent in failure. 4th corse, chocolate they where out of milk chocolate... another fail. Being a manager in the restaurant business. I certainly hope they get their act together. $300 meal, small portions, and service needing more training. Server was asked how long she worked there, she said not long, 2 days of training and put on the floor. It would take a lot for me to return to The melting pot in Grand Rapids read more

I don't usually frequent chain restaurants that often, but I had a dinner & a show package that I won at a Yelp Elite event so my boyfriend and I stopped in on a weekday for some fondue. The GM Chelsie helped us out for most of the night because they said they were a bit short staffed due to a large private party. We certainly didn't notice; the service we got was exceptional! The package (which you can purchase for $35 per person) includes a cheese fondue of your choice, an entree with shrimp, chicken, filet mignon, pot stickers and veggies, and a chocolate fondue of your choice plus 2 ticket vouchers for Celebration Cinemas. It's a great value! We started with a bottle of Malbec which was lovely. Melting Pot is currently offering a special meal with wine pairings, which looked really fun. We chose the Classic Alpine cheese fondue (Gruyere, Raclette and Fontina melted with White wine, garlic and fresh nutmeg) and added the premium dippers (a selection of cured meats, yum). It also comes with bread, pretzel bread, apples, cornichons and sweety drop peppers. The cheese was delicious! It is a huge pot but we finished the whole thing. For the entree, the package comes with a bouillon broth but you can upgrade to the mojo, coq au vin or bourguignonne cooking styles. The servers are really helpful in telling you cook times and tips for avoiding cross-contamination. The entrees also come with 6 different dipping sauces including teriyaki, plum sauce, bleu cheese, green goddess and sriracha aioli. Yum! Then for dessert, you can pick from the original (chocolate & peanut butter), turtle (milk chocolate, caramel and pecans) or yin & yang (dark chocolate & white chocolate). We couldn't decide between the original (for the peanut butter) and the turtle, so our server suggested mixing a spoon of peanut butter in the turtle. It was awesome! The chocolate fondue comes with marshmallows, strawberries, pineapple, pound cake, and rice krispie treats. You can upgrade to premium dippers for the chocolate fondue as well! Overall, I really enjoyed the experience at The Melting Pot. It's not something I would want to do every day, but it's a fun and different thing for a special date night or celebration. I would definitely stop in for just a round of cheese fondue & a drink, though! I will note that this isn't a place to get a quick dinner, the whole experience gives you time to relax and enjoy. Our dinner was just over 2 hours. read more

The food is wonderful. You get to choose and cook your own food in different ways. You get three courses. Thare dessert course is to die for.The service is helpful and courteous and attentive to you if you don'tknow what to do. Very helpful. The atmosphere is basic elegance with as much privacy as they can possibly give. I loved it. read more

The cheese fondue was amazing- fresh fruit, bread and veggies! Salmon, steak and chicken - quality cuts of meat! Dessert - OMG!!!! The best part was our server, Jackson. It was his first day solo and he was awesome! We're definitely coming back when we pass through town again! read more

Sophie was an incredible server and a made our experience fun and memorable. I can't recommend her or this location highly enough!!

We came for a late valentines date and had exceptional service. Since it was our first time, Austin made sure to walk us through our options and how things work, which was greatly appreciated. We did the Complete Experience with the Pacific Rim and Garden Pot for entrees. Everything was delicious and each course was very well portioned so we had room for each, but left full and satisfied. Everything about our experience was spot on! read more

Soooo, long story short. My wife and I reserved a table for ourselves and my sister-in-law and her fiance. We previously a year or two ago had a wonderful experience there. It is a long dinner "experience " and I wouldn't recommend NOT making plans as it's difficult to determine the length of your "experience ". Unfortunately for us our 2nd go was not wonderful. Our server was a very new server, so some forgiveness there (but not much when it comes to fine dining) We (4 adults) were seated at a very small table with one "heater" google melting pot.. Its a fondue situation. I am allergic to shellfish, and don't really mess with anything with gills. We let the establishment know, and they did accommodate us in about an hour to a two heater table. Over all the restaurant was fine and food was pleasant...... What was very lack luster was our server. Stephen... My wife decided to get a Long Island Ice tea, which put me into a light beer zone, however it was just the liquors and a bit of sour mix. No coke or mixer, oh also no straws. My wife made a mild grunt of distaste as she guzzled it anyways. I politely asked if perhaps the liquor drinkers could get straws, and possibly a glass for my beer to make me look classy. Stephen clearly stated "I'll get you straws but no guarantees " I thought perhaps I was crazy and asked the others at the table if what I heard was correct. It was unanimously agreed that indeed that was what was said..... We never got straws... After hour 2 and a half I needed to release some urinary retention. Bathroom was very nice. As the restrooms are conveniently located near the restroom I could hear our server state "I got this pain in the ass table!!" As a former server this is the appropriate place to voice disgust, sooo when Stephen came back I apologized for being that "pain in the ass table" but didn't call him out that I heard him. After that Stephen (NOT Steve) essentially ignored us, waited 30 + minutes for a beer, which was my second beer on a 4+ hour dinner experience. To wrap it up, the food was decent, but the experience was Unfortunately a Friday night that would have been better ordering a delivery pizza in. I'd like to end that The melting pot is a pretty cool place to go, just watch out for Stephen and if you are going with adults to very cleary ask for a table with multiple hot plates. Stephen, fine dining is NOT your strength, I'm sure an IHOP or Dennys maybe more suited for you. THANKS! read more

I've lived in GR for almost 8 years and I'm embarrassed to admit that I had never visited The Melting Pot. About a week ago my fiancé and I made the decision and drove up to this gem. I had heard that you leave hungry or have a good 3 hour window to eat. I don't know why I let others make decisions for me and this proves that I need to listen to myself more. Let's be real, who doesn't like cheese and meat? And a really yummy salad? Well, I don't trust you if you answered "I don't" to these questions . We opted for the 4 course. This is just an awesome experience. I am a believer that a meal should be more than just food, and this place has definitely made that list for me. The salad was so good and cold, I love a cold salad. And the appetizer was prepared right at your table accompanied by a good conversation with our waiter. We demolished this portion of the meal and immediately started to question how we would ever finish the next 2 courses.... that just didn't happen. I choose scallops, shrimp and steak while my fiancé opted for jerk chicken, jerk shrimp, shrimp and steak. We were unable to finish this as a hard as we tried. But it was so good!! I felt that I would need to be rolled out. But there was more!!!!!! Chocolate fondu with fruit and sweets! Sign me up! This was so good. I sacrificed my comfort and tried one of each of the goodies... which quickly turned into eating all the bananas and strawberries (oops). I don't regret a bit of it. I can't wait to go back!!! read more