The pizza is great if you can get it when it's hot…read more
We ordered pizza for pickup, when I arrived only two guest dining-in eating pizza already. There were a few employees behind the counter, nobody came to the front to assist me. I have nerve damage in my lower extremities so standing for too long hurts. Not to mention, there's a sign on the counter that's says pizza that is done will be placed on the counter, and to have a seat if the pizza isn't there. So I sat.
I'm sitting in the dinning area, table directly in front of the checkout counter, I'm facing the checkout counter. An employee even walked out right by me, made eye contact, checked out the salad bar and then went back to the kitchen without ever asking if I needed assistance or if anyone had helped me yet. A little time goes by, employees are walking around the kitchen where they can see me, nobody coming out to ask how they can help me or to take my order.
Some other woman comes in and kitchen staff immediately come to the front counter to help her. I got up to get in line now that some customer service is being offered but a family rushed in the line ahead of me to order. So I'm just standing there, with our pizza done and ready getting cold sitting up on top of their oven, not out on the counter where the sign says pizza is placed when it's done. While I'm standing there waiting for the customer in front of me to finish ordering and paying, another employee comes out to the checkout counter, makes eye contact with me but turns his back and starts sorting ranch. He could have easily just grabbed our finished pizzas and breadsticks and brought it out to me since we had already paid online, or maybe even just asked, "how can I help you?" Any of the many times he made eye contact with me, but he didn't. I was completely ignored.
It was finally my turn to get some help. I asked where the pizza is kept once it's finished, so the server pointed to the top of the oven where they pulled our pizza down from. The pizza wasn't even warm enough to feel heat coming from the boxes when they handed them to me. Why I had to wait for others to come in and kick the kitchen staff into customer- service mode is beyond me, unless their kitchen staff is all racist? What other reason could this behavior be?
Staff should be rushing to the counter to help every customer the same. So tell me why I was ignored the way I was, yet the kitchen staff rushed in to provide service to other people before me as soon as they walked in?
This pizza isn't good enough to be eating it cold and hard after being treated poorly by staff.
Get rid of the sign instructing online orderers to have a seat and wait if you're not going to assist customers sitting in your dining room.