I love Club Pilates! The instructors there are amazing. They take the time to teach the correct way…read moreto do Pilates. One of the instructors,Cristela has helped me so much. There is an exercise named the hundreds, and after doing it, my neck would hurt. I told Cristela about it after class. The next morning Cristela said she'd been thinking about it and wanted to watch me do the exercise. She noticed I lifted with my head first instead of my chest and that was what was causing my neck to hurt. She is very thoughtful with every member. It is not just Cristela that is knowledgeable, patient and kind; every instructor is invested in seeing the members work at their own pace and succeed. I've only been a member at Club Pilates for three months and already I'm stronger and leaner. It is my happy place.

I have had THE WORST experience with this club as it's barely opened. As a consumer,…read morecustomer/potential member, mother of 4 trying to do something for myself -I've had to continuously reach out to get simple answers. Compelled enough to take time out of my life and write this review- Trust me I don't want to but I also don't think its fair I'm getting treated int his manner. Wednesday, January 10, 2024: commencement of text messages from "Club Pilates Benicia" from someone named Aaijsha? with the 1855.920.0316 text number.  Sunday, March 2, 2024: I ask for a menu, any grand opening specials & their open date. Said due to open April 6. I ask for the menu. ask me to call when I already confirmed I preferred text messages. I ask for a menu again. He/She asks for "a menu of what? I don't understand what your asking me"I state a membership menu., a brochure of all the membership options; something with all the plans people are able to select from and see the membership options. (very standard & typical for any business newly opening up) marketing material...I asked if that made senseHe/She stated they don't put pricing on brochures because prices are subject to change and asked if he/she was making sense to me.  Sometime in March:They had a couple pop-ups. One got cancelled due to the rain. Thursday, April 28, 2024: I walk into the studio as I see they are open. I finally see a brochure! never mention my experience but glad to get some questions answered. Lovely girl with bangs that helped me. She said they had a promo but never mentioned that there was a deadline. I let her know I will definitely join but needed to consult with my husband as to which plan because the promo was not applicable to the plan that includes being able to work out at other locations as we do travel.  Today, May 3, 2024 8am: I walk in because I called twice and no answer. I try and sign up to take advantage of the promo and they tell me I can't. The computer was down so I had to wait for a re-boot. I inquired about joining that day and being able to still make it to a class because I scanned the cute little QR code on the back of the brochure I got the week prior and it brought me to intro classes only for the following week and I wanted to take a class that morning or day- right away. I've already taken the into class at the Walnut Creek location and my friend is opening up the El Cerrito location but I live here so by default of course. The lady in front advises I come to the 10am class that the owner teaches. Im just exhausted at this point to get an answer, contact. I WANT TO JOIN BUT AFTER AN ENDLESS RUN AROUND & GETTING TREATED LIKE THIS,WOULD YOU SPEND HUNDREDS OF DOLLARS & JOIN? I DON'T FEEL VALUED AS A PERSON, CONSUMER, MEMBER, WOMAN, MOTHER NOTHING.

This was my introduction to Pilates. My first couple of classes with Genevieve were great (only…read morereason this review is a 2 star and not a 1). Then I took a class with the owner, Nancy, and felt she was unprofessional and made me feel extremely embarrassed. If you're looking for a welcoming Pilates studio, I recommend going elsewhere.

Great studio with knowledgeable instructors. The environment is very welcoming and everyone is…read morefriendly! I liked that the instructors really pay attention to your movements to prevent injuries. I had a great experience at this place

The Escape is a place to focus on my body, and soul. I have been coming here for over 6 months and…read moreI am so happy I found this place. Great atmosphere, and people. Very inviting. Flexible hours and all levels of classes. Would highly recommend!

The Escape is a perfect place for someone wanting to start Pilates. Denise is an experienced and…read moreknowledgeable instructor. I took 8 private sessions with another Pilates studio in Benicia and I did not have the attention or education that Denise has shown to me. The Escape is not a franchised business that attempts to up-sell you Pilates clothing, equipment or knickknacks. There are only 3 Pilate Reformers at the Escape so if Denise has 2 other clients, you are still going to get her personal attention.

Hip, hot, happening.... But, enough about me. Jenna is the best coach here. She is professional,…read moreknowledgeable, and personable. She is the best!

I was never the fitness type and going to a gym always intimidated me. But not Orangetheory! I love…read morethis gym. The coaches are great and really motivating, the front desk is awesome, and its really motivating going to class and seeing the same faces, all ages and all sizes, with the same goal- to be strong and healthy! And I can't forget to mention the music...they have great playlists and it sets the perfect tone for sweating out those daily frustrations! If you're on the fence about joining, just take that first step and take a free class. You'll love it!

My friend said this place is awesome! I highly recommend it because they are extremely…read moreaccommodating and very nice people.

I have practiced Pilates for almost a decade as a student and now as a new teacher. Working with…read moreMandy always feels like I'm learning Pilates all over again. She has this wonderful ability to explain a movement, help me find it in my body and then draw connections between how exercises relate to each other. The result is a satisfying practice that's physically and mentally challenging, and filled with "a-ha moments." Mandy strengthened my core and deepened my practice. She has also help me become a better teacher by helping me understand the Pilates method from a classical perspective (She's also well versed in contemporary and therapeutic approaches). Mandy's knowledge of Pilates is only matched by her passion for sharing and teaching it. She will challenge you to your core and make you laugh while you're doing it.

A half a year into my membership and Club Pilates has been treating me well! It is a bit pricey,…read morebut I took it as an investment into myself. I was a bit intimidated at first, but it was really just my nerves. The instructors are all very kind and friendly! Their classes are great for my bad flexibility (I used to not be able to touch my toes, but now I can touch the floor!) and low intensity work for people of different workout levels. Overall, I've enjoyed my time with Club Pilates and plan on continuing!

Always makes me feel great! Best teachers and a great community! Highly recommend, it's well worth…read morekt

Big and clean with lots of weight machines. everything is in good condition. Lots of cardio…read moremachines available too. Bathroom and showers are good too.

I'm just going to settle on 3 stars here, an average of all my experiences. Long story short, if…read moreyou go to the ER while you are here or shortly after, you have to immediately return with a copy of a doctor's note or email it. You need to do this asap and specify freezes on all services. If you have Kids Klub, END IT. I went to Vivian who was there the last time I had an ER visit a couple years ago: this past December, I was injured again suddenly on site during a training appointment (due to my body/health situation, not my trainer or an exercise injury) and I let her know I was getting a ride to the ER this time instead of an ambulance, since it was a was a touch less urgent. She was responsive this day and seemed to enter the freezes correctly. I dropped off the first note 2 days later to support a freeze for a couple months since a major surgery would get scheduled. I was told I had an 8" growth and cancer in my blood and had to wait the entire winter holidays for further info until doctors were back in the hospital. A few weeks later the billing began... I called Vivian and mentioned my bank was informed of my condition and knew to not pay the bills until a certain date. She laughed and said I'd be billed later anyways. I felt like "I have cancer again, I could die this time with this huge growth. She's laughing at me." I know it was not personal, but forgive me, I'll never forget the feeling of thinking I might die and getting this is the response while asking for help. My health is poor after surviving breast cancer treatments in 2020 and they wrecked parts of my body but eradicated an aggressive form of breast cancer. I don't want to go into how bad the type is, but the odds are very bad with that type and they use the highest doses of their most aggressive chemo to eradicate the cancer. That's why I struggle and have gone to the ER twice in a couple years. But working out improves my condition, so it's essential. I'm so glad I found out a few days later that the current ER test was a misdiagnosis. I eventually received a big surgery, recovered and called in to sort out the bills that were waiting for me. Because I was experienced in navigating the disorganized billing practices, it was a smaller bill this time. I reached a teleservice rep who had her manager Mark look into it and it was fixed after 3 phone calls for a full refund. I know it's not personal. But I've decided that clearly this is not customer service at all. This is just workers, protecting themselves and the company and you just have to advocate super quick, do the footwork and calls and take notes, document, stay on it, trust nothing, stay positive and confirm and be persistent. Most businesses exhibit hospitality and customer service at an average level. Often if a medical incident occurs you'll get a compassionate response and excellent customer care. Not here, you will get compassion at first and solutions that fall through. Then they will lose confidence and be strained but still attempt to help. Eventually, it requires an escalation and manager intervention to correct the situation. The in-gym customer service experience will be good about situational things like everyday interactions. But if your issue has ANYTHING to do with billing, there is no safety net no matter how serious your medical situation. Had I only had a normal membership instead of a training membership too, I probably could have just canceled or never been the wiser. I'm actually hopeful no one ever has to experience this zone that they are weak at. But if you do, stay flexible, positive, and stay on it. Good luck and good health! I saw billing fees,

The best Pilates studio hands down!!! You won't find another place in the east bay with as kind and…read moresupportive instructors for people with all backgrounds.

I had an opportunity this week to have a private Pilates session with Amy. It was such a great…read moreexperience! The studio is beautiful and clean, Amy is knowledgeable and in general great to work with. I am definitely a beginner at Pilates but she worked with me on form and explaining what I should be feeling during each move. I left feeling amazing. Highly recommend this studio.