Don't waste your money or time here. Ever since management replaced all the employees except for 2, it's not worth the Money you spend. Over a month ago I wrote the general manager of the hotel who forward my email to the manager of The Market. The email was just letting them know of the inadequate customer service (i.e., orders wrong, waiting for over 45 minutes for a salad, etc.). In fact, I wrote the email because 2 other tables that were around me had not received their total order and one customer was waiting over 50 minutes for a salad, while the rest of her table ate. The response was, we are going to be re-training our staff to better serve our customers. I can verify, that hasn't happen. Last week, I went in came in at 2:30 p.m., they close at 4. I told the guy behind the counter my order, he asked is this for here, I said yes, ten second if not less, he goes is this for here, I said yes. Then when he went behind the pie counter, he said again Is this for here. I laughed and said are you kidding. You've already asked me twice. Yes, what part of It's for Here can you not understand. I sat at the table in front of the beverage bar. He made my tea and just sat it on the counter. Did not say, sir here's. your tea. I chose to overlook it. Then he brings me the sandwich, drops the metal tray on the counter and then walks away. is aid thank you. He responded "De Nada." I laughed. I then thought, don't get mad, just leave. I got up asked the other staff member for a to go box and for my pie. She goes "What kind of Pie was it." The funny part is she was standing right next to him when I ordered and repeated the pie order. I said I'm not going to tell you ask him. He says from across the room, what kind of pie was it. I said I'm not going to tell you because it's not worth repeating since you do not listen. He then brought me the pie I ordered. Funny Huh? Then as he turned around with that smirk on his face I said. Listen, I wasn't going to say anything but now I will. I come in here at least 2-3 times a week, I tip over 25 to 40% and lately you guys don't care about customer service. I told you 3 times it was for here and yet you act like you're doing me a favor. She responded, well we've been here all day. I said young lady I didn't pick your job, you did. I don't tell my clients, hey I've spoken to 10 people today, I'll call you tomorrow. I said you guys don't listen and for over the last 4 month the customer service has gone to crap. I said not to worry, I won't come back here anymore. Like other customers who have told me their complaints about this place, I will never spend another dime. The lunch for one person is literally around $26 excluding tip. For the Shore, that's top tier. Then it should have top Tier service. When I turned around, and walked toward the front, both of them were laughing. So I thought, nope, let's escalate this. I asked the front desk for the restaurant manager. She goes which one. I thought, how inane. The one that's open. She went over there to see and then as she came back the young woman working there was listening to what I was saying. I said wow, the two people who are in charge of this property are both not here at 3 p.m. in the afternoon. So a woman to my right asked me what happened and I explained. The young woman tried to defend what they did and I laughed and said you behavior is offensive. You don't think I heard the two of you laughing as I walked away and that flippant response that you've been here all day. You should have responded "Sir I apologize for our mistakes, what can I do to make it right." But No, you think it's funny. I find it even funnier I will never spend another dime here, bring clients, friends nor family. So informing your management of the issues, is fruitless and clearly a waste of time. That's all and I left. If I was going to rate this place on Yelp, it would truly be a -10 stars. read more
