This is a joint review of charkbait and the longfin, as the story of each helps explain the situation.
I went to charkbait with a friend a few months ago. Being new to the area and needing a new reel, I bought a $200 Okuma Cedros reel from charkbait. I took the reel out for the first time a week ago. While I was fishing, the drag loosened to the point I had the captain of the boat take a look at it, and he agreed that the reel wasn't operating properly.
I brought the reel back to charkbait yesterday. The employees tested it using a scale and also agreed that the drag was rapidly loosening as the reel was used. However, they told me that it wasn't their problem and I would have to return it to Cedros for repair.
I explained that I am going on a trip next week and would need the reel and asked if they could swap it out for a new one, or at least open it up and see if it was an easy fix. I thought this was fair since I bought a defective reel from their store less than two months prior. They kept saying the same thing, that it wasn't their problem and there was nothing they would do.
Needing to get my reel fixed, I drove over to the longfin to have it looked at. Even though I didn't buy the reel from these guys, they looked at it for me. They talked to their Okuma rep who picked up the reel and promised to have it back to the longfin early next week so I can have it for my trip. I wonder why charkbait refused to do something so simple as spending 5 minutes talking to a rep. They didn't have a single customer in the store while I was there.
Another gripe with charkbait: I had spectra and mono spoiled onto the Cedros reel by those guys. While fighting the second fish of the trip, the mono broke off of the spectra and I could tell that the break was at the knot between the two. I don't know if they didn't take the time to cinch the knot down because of laziness or they just aren't good at knot tying. The reel that I bought from and had spoiled at the longfin has given me no problems.
Also, I mentioned earlier that I am new to the area. I recently moved from the east coast where we do not have the live bait supply of the west coast and, thus, typically troll for most of our fish. After explaining this to the charkbait during my first visit and asking a lot of questions about knot tying, they acted in a demeaning manner to me. I wrote it off as them being grumpy or in a bad mood, but now I know that they just have terrible customer service.
The longfin folks, however have been extremely helpful, friendly and more than willing to teach me whatever I wanted to learn for as long as I wanted to hang around.
When I went to the longfin to have the reel looked at, it was busy and they still took time to help me with a reel I bought elsewhere. I will not give charkbait another dollar, even if I'm in desperate need of hooks. The longfin, on the other hand, has made me a customer for life.
While I was at the longfin, the employee helping me took time to help me find other stuff I needed (fighting belt, another rod, etc.) and took time to explain the pros and cons of all of the options. During a previous trip to the longfin, I had the exact same experience with another employee who was just as helpful and helped me select another Rod and reel. read more