First time visiting the salon for a Deva cut. Worked with Aimee and could not be happier with the…read moreresults. Aimee was very professional and kind. She's definitely my go to stylist going forward. The salon space is clean and modern. The woman at the front desk was very attentive and offered me a drink a couple times and wanted to make sure I was comfortable. The best part was the wash sink chairs had massage. That was heavenly!

I actually really like Josie, the young lady who did my hair. She was attentive and kind and…read morewilling to fix anything I had issue with. Normally, I don't ever come back to a colorist with issues, so this was a first for me, but I was glad to work with her to fix it. The management was awful from the start. I called to make my appointment and she had me tell her what I was having done. I have no idea, I don't know the different color techniques or what I should have done. Turns out they wanted to know how much time I would need in the chair. I would have no idea. Then I had a serious issue with the color itself. The front is brassy blond with odd root lines showing and the back is almost a white blond. But I was happy to go in for a fix. Management called me prior to my "fix it" appointment and I was grilled demanding to know my entire hair color history over the phone, I'm not a colorist so I had no idea how to explain it or what I was going to need to have done to fix it. The I was accused of being unhappy with what I told the colorist to do. Huh? If a customer is unhappy and kindly requests a fix, why didn't she have me come in and evaluate herself, rather than grill me over the phone? Turns out she was concerned about how much time I would require in a chair, again. Also, she informed me that I'd have to pay for the blow out after it was fixed. I am supposed to walk out with wet hair and assume the color looks good? She explained you weren't happy with the color, not the blow out. So, you have to pay for the blowout. WHAT? The tone used, the excuses, the blame the customer attitude and my hair still isn't the way I'd like it.

I love my girl Kerri. She always makes time for me with my difficult schedule and does an…read moreunbelievable job and if she is on vacation or out for a period of time all the other girls are pretty awesome that have done my hair to help Kerri out.. Alana, Liv and Maria rock too, the 3 of them have all worked their magic. i have never had Lindsay or Kelly but i watch them always mixing their magic and doing amazing things also.

MY HAIR IS DESTROYED and I was intentionally charged in full for the complimentary service to…read moreremedy it. Maria, the owner, blatantly lied and took advantage of me and the salons "color specialists" completely destroyed my hair. After receiving my haircolor service I was extremely disappointed with the result & reached out to my hair stylist, Olivia, to voice my concerns and she said it was an easy fix, but it wasn't as her attempt made matters worse. Maria said she just wanted me to be happy and offered a consultation with a senior stylist, Alexa, in addition to providing a complimentary at-home hair care product to help with the damage. I initially requested a refund, but Maria stated that due to the time that had elapsed a refund wasn't optional. To be clear, this timeline was created by the salon as I reached out immediately and my boyfriend's mother had to reach back out to Maria about 5 days after leaving a detailed message with no call back. I went to the consultation with Alexa. After 15 min. Alexa was ready and we discussed and agreed on a plan for a complimentary partial lowlight to add dimension back into my hair. She stated I would need to pay for the highlight portion on my roots because too much time had passed. I scheduled the complimentary lowlight and held off on the root highlight touch up, to allow my damaged hair to grow out. At no point had anyone taken responsibility or apologized. Before I left I mentioned that the owner was going to leave a product for me to help with the damage, so the senior stylist showed me a specific product and explained how beneficial it would be for my hair. She said she'd be right back, then came back with 2 trial size mousse products, that were most likely freebies with their order, and were completely different from what she had recommended. She said she didn't have any of that product in the back to give to me, but I could purchase it if I wanted to. The stylist I was scheduled to see for the complimentary lowlight was pregnant and ended up having her baby. Without my consent or knowledge, I was scheduled to see Olivia, the hair stylist who caused the damage to my hair. I was made aware of this when I called to confirm my date and time and this is when they stated the date/time with Olivia. I expressed my concerns and stated I wasn't comfortable seeing Oliva, so they placed me with a different stylist. After many months had passed (approx 4 months) the appointment finally took place, there was zero sense of urgency on the salon's end to rectify the situation. At my color correction appointment, and before the stylist began, I confirmed if what she was doing on my hair that day was included in the complimentary service that was discussed, to which she replied back with, "yeah yeah". At check out I was charged the full amount for the service plus the product I was buying, so a total of $145. When I questioned the charge and asked for the breakdown the person checking me out yelled over to the stylist who did my hair asking what she did on me, to which she stated, "a partial lowlight". I reminded the person who was checking me out that the service was complementary, then she stated that the amount would be taken off the cost of the product I purchased, the $15 shampoo bringing the charge down to $130. I was so mortified I just paid and left. My hair was left looking the same and was now even more compromised from the incompetent & amateurish "Color Specialists". The shady behavior by the owner is beyond disgusting, unprofessional and completely childish. I am now being seen at a salon with extremely experienced stylists, who were all mortified over my experience and the extensive damage to my hair. Hard lesson learned, but I'm at least in the best hands now and on my hair repair journey.

Melissa & Lisa are Amazing ! Top notch service with a great…read morevibe ! My hair was so damaged 3 years ago. Melissa has it looking fantastic ! Love it !!

LOVE The Luxy. Lisa is such a sweetheart, and is the salon…read moreowner. Both her and Melissa, are incredible colorists and stylists. HIGHLY Recommend this place!

I have been coming to Lisa for a year now. I get highlights and flat tip extensions. I get more…read morecompliments on my hair now than I ever have and I'm living my hair dreams. if you're looking for extensions and lightening services, Lisa is your girl. Before and after attached!

I recently had Lisa install the most beautiful extensions. They add just the right amount of body…read moreand length to my hair, and the color is a perfect match! I have never received SOOO many compliments on my hair. She's a perfectionist and I highly recommend her. I think I should also add that I am a hairstylist myself and I'm picky!

I don't li very here (yet), but was in desperate need of color and a cut. My schedule is spotty…read morewhile I'm here, so I looked at several m salons online, then decided on Salon 241 Bangor on State Street. I sent a contact message checking to see what was available, hoping to find someone good who could help me. Got a message back from Jonathan, asking what I was looking for. I explained my situation to him and he actually stayed after his day was done to fit me in. I wanted to see who he was and his experience, but he wasn't listed on the salon's website, so I googled him and found a review. It was an excellent review and I was so excited it would be someone who has great experience. I get to the salon and Jonathan was finishing up with the young lady before me. He did an amazing job on her hair and I knew I was in the right spot. All I can say is Jonathan knows hair, everything about hair. He did an amazing job coloring and cutting my hair with such precision. I immediately felt very comfortable with Jonathan. He's a great guy, with a heart of gold. He's also got a lot of great stories. I can't wait to move here and see him again. He is extremely talented, and he's a delight to be around! He's that stylist everyone looks for. I feel so blessed that he took the time to help me.

Very unprofessional. They pushed me to book online after I called, and when I arrived, they…read morecanceled my appointment without my permission because I refused to share my credit card information. No customer should be pressured into providing sensitive financial information just to keep an appointment. Extremely disappointing.

Went to this salon for the first time to treat myself to a salon cut and color as I had been…read moreDIY'ing it for over a year. Did not know what to expect, just knew I wanted my hair colored and cut and shaped into a short bob. The stylist was running about 15 minutes late when I got there on time, but did not realize she had another client that was taking a substantial amount of time to bleach out some old color and then to apply new color. Needless to say, a color and cut took over 3 1/2 hours! It would have been appreciated if there was an "I'm sorry for running behind", but there was no acknowledgement of how late she was running. Very disappointed in the cut which was not tapered nor short enough. The color was ok, nothing that can't be fixed somewhere else. I'll probably find a salon now, rather than waiting when another color is needed to get the hair cut I wish I had received. I had a feeling when I walked in and wasn't greeted that I wouldn't be happy. Wish I listened to that feeling!

After years of trial and error with different stylists, I believe I've finally found the one I want…read moreto see regularly. Awilda was accommodating, understanding, and very informative. She is beyond talented. I'll be going back for a trim and excellent conversation. The reviews are what caught my attention, so I hope mine does the same for someone else searching for the right person to assist in the change they crave. You won't regret it ‍

Terrible experience. I had scheduled my appointment and let Cathy know i was going to be late. when…read morei arrived, the stylist was not even at the salon. i had traveled a long distance to arrive- just to drive back home. i ended up rescheduling for the following day for 3pm . when i arrived, no one greeted me and i had to wait an extra 30 minutes to be serviced. the workers here are NOT welcoming. i do not recommend scheduling an appointment with this place. There's a better place down the street called simply Divine beauty lounge (24 island pond road, springfield) also- the phones at BBB don't work and they don't have a website. i will never come here to do my hair.

Irene is absolutely fantastic. She can work with any type of hair. She does great color, cuts and…read moremake up. I've been going to her for over ten years and have never been disappointed. She does my hair and my daughters hair. My hair is fine and curly and my cut and style always complements my fave. My daughters hair is thick and curly and her hair always looks amazing. I highly recommend coming here!!

This salon is amazing i go to tina and i have crazy thick hair and she makes it pin straight…read moreliterally. She also recommends different products i should use to reduce frizz so i would say this salon is awesome. Ive also been to jen and she cut my hair once and she did a really good job and it was perfectly even. I also been to shelly and she curled my hair with a straightener and they looked so good. I would say everybody at this salon is great!!

My auntie Tina Sherwood is the best hair dresser ever. She does an amazing job straightening my…read morehair curling it. Everyone should go to Tina Sherwood. By Gabriella Longo