This spa is in desperate need of updating, it has literally looked the same since the 90's. Went…read morefor facial and massage, both were fine, staff very friendly, esthetician pushing product, I felt like I had to purchase, ended up buying items, the moisturizer had clearly been opened, the serum does nothing, very expensive and over rated. Probably won't go back, my family gave me a gc to Puffers, which is like night and day.

For over 20 yrs this was my go to place for certain services but I had such a terrible experience…read morethere in May I will never return. I was so upset and disappointed I even mailed a letter that had to be signed for to one of the owners. I never got a response of any kind from her. I had a one-hour massage scheduled at 1230 with Nicole. I came in early, as requested, to update paperwork as I had not been to the spa since before the pandemic. Jim, a partial owner, informed me that Nicole was running a few minutes late and this concerned me immediately as I had a family event right after my services. I informed Jim that I was on a tight timeline. He acknowledged hearing me, and then continued his phone calls searching for loam for his lawn or something. It was clear that his mind was not on his business or his customers. After I had been waiting for 45 minutes, Jim left the front desk and came back a few minutes later stating Nicole had had a problem with the table. When she finally came to get me she was not apologetic and blamed the delay on the table. A 45 min delay b/c of the table?! Are you serious!? I wondered how long it would have taken her to start my service if Jim had not checked in with her b/c she did not call him for help. I understand that sometimes things happen that are beyond our control but her approach really communicated disregard for customer care and satisfaction. She was very disengaged and it was clear she wanted no part in the conversation I started as she wandered off and I had to ask where she went. I asked both of them what we were going to do as I had booked services and was now running very, very behind. I then learned my pedicure appt had been moved to 2 PM without my knowledge or confirmation. If staff need to modify appointment times, patrons really should be consulted. Jim made a halfhearted attempt offering me a service I did not want at a time that was 45 min away when I had already been waiting there for 45 minutes. I am sorry, but this was completely unacceptable. I left without receiving any of the services I scheduled weeks in advance. Most of the staff I have worked with there over the years have been great. Nicole was definitely the exception. But don't expect much in terms of hospitality or customer service.

In a desperate move to fix a neck spasm, I scheduled a 30 minute massage with the next available…read moreprovider at The Massage Shoppe, who happened to be Brendan. I had low expectations for what could be done in 30 minutes, but I was pleasantly surprised. As I told him shortly after the massage, "that was the most perfect massage!" I felt 6 inches taller and my neck pain melted away. My plan is to return for a 60 minute neck & back massage. Strong recommend! Also a lovely and professional massage venue.

I love going to this place! Great deal for couples massages especially if you go on Friday…read more I recently want to Dani and she was phenomenal. She helped relieve pain with some cool techniques. She started off with a lavender scented heating pad and she helped me stretch a bit during the massage which was very rejuvenating!

I made an appointment for a gel nail fill with French tips. This service typically costs $40 plus…read moretip elsewhere and takes about 30-40 min. Happy Nails in Belchertown took 1 1/2 hours, and charged $70!!! The place is very clean and presentable , and the people were friendly ,but the woman didn't even use a dremel for most of the service, she used a nail file, so it really dragged out. Very expensive for a fill !!!!

Fang always NAILS it!! she did an hombre style to mimic a sunset and it came out PERFECT!!read more

Received a wonderful, relaxing massage today at this sweet massage and facial spa. I felt so…read morespecial! It was in a space that felt warm, inviting and safe. They also have fabulous products for sale including face care products, candles, soaps and so much more. Do yourself a favor and book a treatment here to pamper yourself!

Went here a year ago and it was a great experience. My package was $175 which took an hour or two…read more My skin felt great after the steam, micro blading, and masks. Followed by some product to help with results. The girl who applied the treatments for me was very nice, we talked for a good amount and she also massaged me. HIGHLY RECCOMEND!!! I would love to come here again 100%. At first I was thrown off by google maps but I called in and they helped me find my way to the building. A beautiful place, great people, and wonderful results. Definitely look into them, if you're not sure on what you need to get better skin you can always ask them and they will recommend you to different treatments.

Thrilled to have found this place…read more I live in Western MA and have been searching for a med-spa that knows what they are doing. This is it. The staff is welcoming and the space is clean, comfortable, and smells wonderful. Megan gave me a microdermabrasion facial that made my skin look 10 years younger. She was incredibly pleasant and knowledgeable about products as well. Oh, and the price is GREAT for treatments of this caliber.

This place is honestly one of my favorite places to be. The people that work there are kind, fun,…read moreand do such a great job. The pedicures are lovely and comforting, and everything is super clean. They also do nail art, and always have fun new colors. No one tries to upsell you, or give you anything you don't want. You never feel like you're just a number there.

if I could give Elaine 10 stars, I definitely would because she is hands down an expert when it…read morecomes the nails and pedicures! Elaine's shop is exceptionally clean and well organized. She has a warm and friendly personality as well as being a true professional. I went to Elaine for several years at other shops and then lost track of her employment. I was ecstatic when I discovered she had her own salon in Wilbraham located conveniently on Boston Road. I highly,recommend Elaine's Nail Spa! Marilyn Bennett

I had to give a star because there's no -0... Thee worst place I've ever been to.My first time…read morecoming here was last week and They just be doing anything and overly charge you. expect a tip for half a job, I went in for a fill and the "tech" put builder glue over acrylic. my fill look as if I needed a fill over my refill it was terrible I had to go home and file my nails down and the paint job was if a 1st grader did it. 0/10 would not recommend coming here. This is an establishment for older people who don't care too much about how their nails look or for a regular manicure. The owner is unprofessional as well. I would never step foot in here again. I had a better chance of my dog giving me a fill in. Horrible. The ratings are definitely their family because there's no way they are still open with that much stars. close up shop thank you.

Went here for a pedicure which was pretty good if not pricey. I asked for a full set which I would…read morehave assumed meant acrylics using premade tips. What I got is something I've never had before and came out pretty terrible in my opinion. A gel was used with a piece of paper to shape each nail. I paid $90 plus tip for these lumpy misshaped witch claws. I was hoping for classy, coffin French tips. Had to ask for reshaping a few times because the nails were all lopsided and pointing in different directions, until another tech came in to try to salvage. I'm due for a fill, it being 2 weeks later, but not sure if I would give this salon another try. It looks like I let my nephew learn how to do acrylics and let him have at it, and I'm frankly embarrassed and hiding my hands. The only positive feedback is that these things are NOT coming off or lifting up. If I could get the same seal to the nail with pretty nails I would go back every time.

I have a high bar for a massage so I'm not even going to review the massage. It was fine. I…read morehonestly don't even think I could tell you if it was average or below average because the overall experience was awful. The massage started 15 minutes late. The headrest of the massage table was broken so I couldn't relax my head completely down or it would slip out and fall. The noise outside the massage room was so loud the entire time because it is right off the mani/pedi area and waiting room chairs. Someone came into the room in the middle of the massage looking for towels. The door of the massage room opened right on the room full of people so I felt exposed on the table every time the door opened. I was basically in my head the entire time crafting this yelp review and wishing I was the kind of person who would get up and just leave. What a waste of $160 and 90 minutes of my time. I'm actually probably more tense after the massage than before I went in. I'm sitting in my car writing this, trying to get it all out, so I can go home and tell my husband (who treated me to it) that it was great. I have to shake this feeling off and lie so I don't make him feel bad.

Not one to leave bad reviews especially when it comes to small businesses, but I have given this…read morebusiness multiple chances with multiple services. Waxing and massages. I always feel rushed, almost like I'm an inconvenience. I always arrive on time, even early. Massages are overpriced for basically just having lotion rubbed on you for an hour. Waxing is a big NO NO. They use the same stick not only for your whole wax but the same stick for the NEXT CLIENT. NASTY. Never again