I've been here on multiple occasions, my toddler loved it. They have play areas for babies who are…read morestill crawling, and for toddlers. The place is pretty clean including bathrooms and the employees are always walking around often picking up toys and sanitizing or vacuuming. There's also a separate area with tables and chairs for snacking or for parents to work. I had my son's birthday here and I chose the private party package after business hours so I didn't have to worry about it being packed with other people we don't know. The employees were communicative when I had questions regarding my party prior to his bday. I provided everything including decor, goodies, food, and they provided tables and chairs. However, we did come again to play on a separate occasion on a weekday and it was very very busy. I rated a 4 because I wished they capped at a certain capacity since Playzona isn't as large as others play places.

We LOVE PlAYzona and have been using the monthly membership to beat the heat this summer! Highly…read morerecommended for your littles!

I came here looking for a replacement for another kids' indoor play place that closed down, and I…read morereally wanted to like this place. I paid online for 90 minutes and decided to give it a shot even though I thought it was a little ridiculous that I had to pay for myself when I wasn't even going to participate--I was going to be wearing my baby the entire time. But then we get checked in and I'm told I have to pay an additional $20 for socks. $5 for each person. That really rubbed me the wrong way. The website did not make it clear that socks were an additional charge, and if I had known, I absolutely would have brought our own grippy socks from home. Finding out about an unexpected $20 fee after already paying online feels misleading. The actual facility may be nice, but I really don't like the way the pricing was presented. If socks are required, the cost should be clearly stated upfront when purchasing tickets--not something you find out at check-in.

This was our first time here and it was enjoyable. It happened to be on Labor Day 2026 so not sure…read morewhat this place is like on any other day. Everybody who comes here must sign a waiver, every adult in your group that is. You can sign the waiver using their kiosk system or you can scan their QR code near the kiosk and sign it that way. This place is like Chucky Cheese but much better. Lots and lots of interactive play for little kids: bounce house, wide length slides, trampoline, wall climbing while harnessed, video games, and lots of open space running around in this large facility. We mostly saw kids from pre-k to about middle school age. This place gets loud and crowded so make sure to always keep track of your kids as there's lots of areas for them to explore here. We came here for my nephew's 3 year birthday and he loved it. He loved it so much, my nephew immediately started crying when he was told that it was time to go home. I read some other people's reviews that weren't as positive as this one. Feel free to ignore those, they're just coming from individuals experiencing karma from poor life choices: bad divorces, estranged friends and family, ultra low self esteem, financial mistakes, untreated mental health, etc. Those people need a check up from the neck up. Give those anger magnets some space and let them work things out on their own. This place is Yelp approved !!!!! I highly recommend Uptown Jungle Fun Park. If you want a fun place for your children in Phoenix, this is a guaranteed spot they will enjoy.

Wow, I drove 45 minutes to experience Cloud House and I WILL be driving out here again…read more Acoustic, gentle music with low stimulation but great sensory activities. Totally appropriate from infant to 7-8 years old. My 4, 3, and babies all had the best time playing independently (NO ONE WAS CLIMBING ON ME) and with the open and quiet layout, my kids felt safe and comfortable enough to climb and explore. Antonio and Jasmine were so helpful over the phone and in person they even had TWO different craft activities in where they at down with the kids and taught them about the subject of the week. (Transportation) I loved that part. Two hours is a great window of time enjoy the space though we totally could have stayed longer. Lastly, the addition sibling discount is tremendously and undoubtedly (I know from the experience with four kids) the most the most generous. Thank you Cloud House! See you again soon

Wow! What an amazing find! This place is perfect for your baby or toddler to come enjoy, escape the…read moreheat and hang out with other babies and parents! Everyone is so nice. They have a separate play area for 0-6 month olds and now that our baby is 10 months she's crawling around putting all the toys in her mouth. Thankfully they have a depository and they've thought of that to disinfect the toys. This place is well worth the drive, we will be back! Reasonably priced too! It was around $10 for two hours of playtime for our baby.

We have always had a positive experience at this location when we have taken our Granddaughters…read more Heather changed all of that last night! Heather was RUDE! DISRESPECTFUL! and UNPROFESSIONAL! We filled out our waivers online and showed up at UP Town Jungle and immediately told her we had Groupon passes and that's when the attitude started. I showed her our signed waivers or I should say Attempted to show her our signed waivers and she said, "Oh, that may be but it doesn't matter because you're not in our system. " Then some little teenager pipes in with her little attitude and says, " Are you sure you didn't send it to another location??" We eventually got in after filling out and signing additional waivers online. To make matters worse, the only reason we went last night was to bring our 2 year old granddaughter there so she could play and tire herself out because she has to go to Phoenix Children's Hospital for a procedure and we were hoping if she was more tired it would make the night and the procedure less scary for her and our adult son ( her Dad). It took everything in me to not say something because that would just add to an already hard night for our family. I am still incredibly disappointed in Up Town Jungle and specifically Heather and the little teenager working with her last night. 1/8/2026

We've been members here for years and it just continues to go down hill. So many things need…read moremaintenance and upkeep, seems very neglected. Also just not being kept clean.

We had the best experience celebrating my son's 5th birthday at Ninja Kidz Action Park! We brought…read morea group of about 20 people, and every single person both the kids and adults, had an amazing time. The facility was clean, well-maintained, and had so much to keep everyone entertained. The staff really stood out with their excellent customer service and everyone we interacted with was friendly and helpful. A special shoutout to Meeka, who took care of our party. She was incredibly sweet, attentive, and made everything run smoothly from start to finish. It was an excellent value for such a fun, stress-free experience. Highly recommend for parties or just a day of fun, we'll definitely be back!

WORST PARTY EXPERIENCE I'VE EVER HAD -- DO NOT RECOMMEND!…read more I should have trusted my gut and booked my son's birthday party somewhere else. The communication was nonexistent, the room was filthy, our attendant was rarely around, and I spent most of my son's birthday setting up and cleaning up instead of enjoying it with him. Before booking, I called and left at least five voicemails asking about available spaces and what was included. I finally reached someone who told me the only available option was the private party room on October 11. I booked for 10 children and asked about party packages and orange, white, and black decorations. I was told someone would call about color options. The employee explained that Cece, the party coordinator, was unavailable. I was quoted a total and prepared $500 in cash for the day of the party. No one followed up. During the week of the party, I called to confirm. The employee seemed confused, asked coworkers about reservations, then simply told me I was all set and hung up. I called again asking for Cece, but she was unavailable. Finally, on October 6, I received a voicemail confirming the reservation and informing me that my requested colors were unavailable. The message also mentioned a package I had never selected, despite being told only one space was available when I booked. I called back and explained I would bring my own orange tablecloths, napkins, silverware, and cups, so I did not need the gold package. Upon arrival, we were told waivers had to be signed before setting up. The room already had blue tablecloths and napkins stuffed into tiny 4-ounce plastic cups. I reminded the attendant that I had called ahead about bringing my own supplies. She told me to remove theirs and cover the tablecloths with mine. She helped with one table, then left me to do the rest alone. My family eventually arrived and helped finish. The room was also filthy, with green frosting smeared on seats and grease left behind. We had to clean it ourselves with baby wipes. About 30 minutes into the party, I finally completed the QR-code waiver process. The attendant then informed me we had to be out promptly at 1 p.m. because another party was scheduled afterward. I noticed an upstairs gallery with multiple empty tables and asked about it. I was told it was reserved for parties, which was confusing because I had specifically been told those spaces were unavailable when booking. It felt like I was unnecessarily pushed into paying for the private room. When it was time to eat, guests had to leave the party area to refill their own water. Thankfully, I brought water bottles for the kids. It took approximately an hour and a half before our attendant finally brought out a single pitcher of ice water. Because we were under pressure to leave on time, I rushed the birthday song and dessert so I could pack everything into my wagon and clean up for the next party. I didn't want to inconvenience another family, but I missed much of my own son's birthday because I was busy setting up, managing everything, and cleaning. At checkout, I was told we had more than 10 children. I explained that we had 12 confirmed RSVPs, including my son, although some family members were too young to participate or simply watched. I was then presented with a bill approximately double what I had been quoted over the phone. To make matters worse, I was asked how much I wanted to tip our attendant. A tip for what? One tablecloth and one pitcher of water, with virtually no assistance? I asked to speak with management and explained everything, including the lack of promised drinks, poor service, and unexpected charges. The employee apologized but said the party manager wasn't there and that Cece would call me back. I made it clear that the communication had been terrible and I wasn't holding my breath. Our party was Sunday morning. I waited a day for someone to follow up. No one called. The lack of communication, dirty facilities, inadequate supplies, absent service, confusing booking process, and unexpected charges made this an incredibly disappointing experience. A child's birthday should be about making memories, not managing problems the business should have handled. Save your money and book somewhere else. I will never spend my money here again, even as a regular day visitor.

Used to be cool when it first opened.. now it is trash. Filthy facility, do you even clean? Trash…read moreeverywhere, Disgusting bathrooms. Rude teenage staff. Will not be returning. What a waste of money

AC is broken and they do NOT disclose it. I paid almost $100 for my kids to complain about how hot…read moreand sweaty it is. Facility is also run down and they don't fix anything. They probably won't even fix their AC. This is July in Arizona. I am paying a hundred dollars so I can get out of the heat!! Will not come back.

We held my son's birthday party there and it was perfect. Our party host, Cadence, did a great job…read moreon assisting us throughout the party. I love the fact that we got our own private party room but the only downside is it is on the smaller side, so plan accordingly. Everything else was great!

Really spacious and tons more activities for kids compared to a lot of other indoor play areas that…read moreallow babies all the way up to older kids. I was shocked how well this place is run because it seems like it could be a madhouse especially on the weekends, however, I think because of how they have the play areas spaced out, there's not too much traffic running from one spot to the next. I didn't see many kiddo casualties while we enjoyed a good two-hour session here for my son, his little friend and my daughter (who's barely a toddler). The ball pit area where older kids can play had this virtual gaming screen that was quite captivating for my son. He really liked playing there. My daughter on the other hand had a blast bouncing around in the basketball court area as well as the big Lego block building spot for babies. The food area seemed quaint here. Parents were in line grabbing snacks and drinks quite a bit while we were there. I'd definitely return with my kids in the near future. *Note: they do require you to purchase their branded sticky socks

My granddaughter loved it here. She was entertained the entire time. Only suggestion would be to…read morewipe down snack area more often.

Highly recommend this delightful play land!!! Our 3 yr old grandson loved everything here, and…read morethere is a lot of different experiences inside this space!!! So glad we have something like this out in the west valley for littles to enjoy!

This play place is awesome! Our son has so much fun and it's great for play dates too!…read more He had his 6th birthday party here! All the kids had a great time!

Indoor joy for all! What a wonderful play place smack dab in the middle of the outlet mall. We took…read moreour 2 & 3 year olds to My Play Place for the first time and it was a huge hit with everyone! We donated a can good for the hungry and got a sweet discount so it was affordable. We signed up for 90 minutes, put on our grippy socks (bring your own or buy a pair there) and we went off the explore. My Play Place seems to have it all for various ages groups to enjoy. They have multiple ball pits for different levels, an indoor playground, cars and scooters to ride around, texture games, a coloring station, a mini grocery store, a dress up area, and lots more to keep you and the kids engaged and having fun for hours! Not only was there lots to do, but everything was immaculate and cleaned constantly. The wonderful woman in charge (whose name escapes me) was very friendly and making sure each and every thing was clean and put in its place (don't know how she does it all!). This place was incredible and we all had a blast. It'll be a place we enjoy regularly and is perfect rain or shine!

Hard pass for kids with special needs. Not much flexibility for my youngest or another kid who was…read more"too tall" for the littles section despite being on the spectrum. Staff is far too "letter of the law" rather than spirit of the law. If you enjoy getting scolded by someone who seems like they should be working for an HOA, this is your spot. Seems unreasonably strict for a place that is/was run by the Heights Church. Maybe they forgot what grace is.

Super cool place to go and bring the kiddos to run out some energy. They have a free indoor jungle…read moregym play area for the kiddos and a separate play area for babies. Helps keep everyone nice and cool, and easy to watch your kids and not loose them. Friendly staff on site and hours vary. They have a super cute coffee bar inside as well with some great options prices are affordable as well.