I really love the idea of this indoor play center- it has so much potential. The themed rooms and…read morefocus on imaginative play make it such a fun and creative concept for kids. You can tell it was designed to be a special place, and on the surface, it truly is adorable. That said, my experience left me feeling uneasy, mostly due to cleanliness and supervision concerns. I witnessed multiple children putting toys in their mouths (which is totally normal for kids), but what was concerning was that those same toys were often placed right back into shared play areas. While I later learned there is a designated bin for toys that have been in kids' mouths, this wasn't communicated upfront, and I didn't see it being consistently used or enforced. There also seemed to be inconsistency when it came to staff involvement. Across my two visits, I did see some staff members actively cleaning up and returning toys to their proper places, which I appreciated. However, I also observed others simply picking up toys and dropping them into corners of the rooms without any real organization or sanitizing. I completely understand that keeping up with kids is a challenge--I'm a parent too--but that's where consistent staff engagement becomes really important. Another issue was the level of parental supervision. Many parents were on their phones while their kids played freely. Again, that's ultimately a parenting responsibility, but in a shared environment like this, it contributes to the overall hygiene and safety concerns. I also want to mention that I found the staff presentation a bit unprofessional, which added to the overall impression that things weren't being closely managed. To be fair, you do sign a waiver regarding illness, and I understand that no play space can be completely germ-free. However, I did end up contracting chickenpox exactly 10 days after visiting, which makes me seriously question the effectiveness of their cleaning and sanitizing practices. Overall, this place is incredibly cute and full of potential. With more consistent staff involvement, clearer communication, better sanitization systems, and encouragement for parents to stay engaged, it could be an amazing environment. Right now, though, it falls short of what it could and should be.

Highly recommend this delightful play land!!! Our 3 yr old grandson loved everything here, and…read morethere is a lot of different experiences inside this space!!! So glad we have something like this out in the west valley for littles to enjoy!

This place is super convenient and the staff members that have dealt with my kids are organized and…read moreresponsible. They always have fun activities and my kids always look forward to going here on occasions when I need childcare. I highly recommend giving it a try. It's great for all little ones!

Everyone here is SO sweet! My 2 year old doesn't like leaving me but they always take him with open…read morearms. He ends up having a great time!! Love the flexibility with hours and the fact that the staff is so caring. So glad to have this place!!

3/12/18 will be our one year mark with Surprise Kindercare, and in all fairness I wouldn't have…read moreeven known it until I was sitting around looking at pictures. I found not one, but over 100 pictures mixed in together that the teachers had taken over my son's first year. We have such a comfort with the staff and their sincerity that it's easy for the time to fly. I believe we'll always have a sense or smidge of guilt when our children aren't with us as much as we'd like. Knowing that my son is with a great group of people makes me feel so much better. Thank you, The Durmaj Family

Unfortunately they don't cater to kids with developmental issues and my daughter is not potty…read moretrained so that was also an issue

My daughter has been going here for six months. She absolutely loves her teachers and her friends…read more She has grown and has learned a lot. I feel comfortable as a parent dropping her off and she is always very happy when I pick her up. Her teacher is amazing at keeping me posted about her day.

Unfortunately, we are very disappointed with our experience at TLE. First of all - there were…read moreongoing billing errors in which I was told the last time I called that I'd get a call back from Heather that same day, and it's now been over a week with no call back and no resolution. Additionally, they charge extra for "early drop off" yet there is only 1 teacher there from 6:30-8 AM for ALL ages combined. That's ridiculous and total chaos! There was also a day (the last day) in which I picked my daughter up, and her diaper was soaking wet and so heavy, indicating it hadn't been changed for several hrs, yet their website proclaims they change every 2 hrs? When I returned that same evening to turn in my withdrawal form, I asked when the last time was that she had her diaper changed. One of the assistants went to check with her teacher. I was told that they were getting ready to change her right as I picked her up. How convenient! Before starting daycare with this place, we are required to fill out several forms that ask questions about child's routine, etc. My daughter doesn't usually eat lunch until noon, yet they serve it at 11. I noticed on the bubble and friends app that they kept documenting that my daughter "wasnt interested" in lunch. I called and asked "so if my daughter doesn't eat lunch when it's served, is that just tough luck and they don't try to give it to her again around noon?" I was told "yeah basically, but they do get a snack after their nap around 2:30." I then asked the manager "what's the point of parents filling out these forms then with info regarding my child's routine" and she replies "I really don't know, we've just always had them, I'll have to ask about that." It's like they don't even read over these forms and have no idea how to meet children's individual and unique needs. I felt like my daughter was lost in a sea of faces. The turnover rate for teachers at this school Is less than a year which is also a huge red flag.

Busy Bees has been the place that watched my kid for 5 years. Each teacher that I have communicated…read morewith has been nothing but pleasant and respectful. Anytime I voiced a concern or needed something the staff has always been supportive. Recently they were starting to do more family oriented activities which I love; Easter egg hunt, movie nights, summer water days. Love that the school offers full time or part time (min of 3 days). Ms Melissa is the cook and makes actual meals that the kids enjoy and eat. Well balanced meals every day!

Being a part of the Busy Bees for the past 6 years has been truly wonderful. I have always felt…read morethat we are unit working for the best future for my sons. They put so much effort, love and care in all they do from crafts, to what they eat, to communicating with us on any and all concerns or positive feedback. Truly grateful for this school and all they have done for my family!

My child has been at Wirtzies since he was 6 months old and he's currently a little over 2 years…read moreold. This means I have now experienced childcare in 3 different rooms at this center and at different stages of my child's development. I chose Wirtzies because when we walked the center the assistant director at the time acknowledged children with their names as we walked through. She showed that the staff there would care about my child and treat them like a little human and not just a child. My gut felt that this would be a good place. They offer an inner generational program where the children have time with the elderly adults in their day program. This also was something that was of interest to me. My gut was right. They care about my child. My child has learned so much from them that he wouldn't learn at home. I get pictures and updates from them regularly. There have been incidents where he is hurt or hurts someone else. But you would be hard pressed to find a parent who watches their own child and never gets hurts. You can't watch your child 24 hours a day and neither can they with a state ratio of 5 to 1. They have addressed each incident appropriately. They care about my child and that is worth anything I need to pay them but they are affordable. I know they also offer state subsidized care if needed. My child is happy there. He loves his friends and his teachers. He even loves the ladies at the front desk.

Update! It's been a few months now and my daughter has excelled beyond my expectations. She speaks…read moreso much now! She learned how to express her feelings by communication better. Knows how to follow directions at home. I now love watching her sing and dance by herself. She is excited to go to school in the mornings and gets sad on days she doesn't have school. Andrea and Vanessa have made my daughter feel safe and comfortable. Outstanding teachers/caregivers are very rare. Hats off to Andrea! She just knows what my daughter needs (as if she has known her longer than a few months!) Vanessa with her kind smile, is there to help my daughter feel secure that she can wear her backpack till she's ready to take it off. Seriously, the teamwork that has been developed in this class is what any parent would hope for. To all the other ladies as well, I just wanted to give a huge thank you for guiding my daughter in this class! I am forever grateful! I drive away every morning knowing my daughter is in excellent hands!

My daughter has been going here since she was 18 months old. She absolutely loves her teachers! She…read moredelights in having 'best friends' at age 3!

If I could rate zero Stars I would. This place is basically brand new but there are problems…read morecontinuously. Hand, foot and mouth disease has had outbreaks several times. The director doesn't seem to give a crap about her job. Someone needs to call the county on this place .

This place is a disaster! Stay away! Director is never in the center, quick turn around on staff,…read moreNOT STEM! I walked in so many times to iPads in the rooms! There are a just a couple good staff members .

Amazing, wonderful and supportive staff. They really care about your kids here. My son comes home…read morehappy every evening and goes in excited every morning. Highly recommend if you're looking for a trustworthy location.