was about to book a stay with this hotel when i called and they said they had 2 options left for me…read morethen when i gave the man my credit card who is supposed to be the " manager " who never identified himself and continued to sell me a room for two that was a queen deluxe then put me on a hold once i gave him my card information and then continued to tell me 5 second later that he had nothing available and that there was nothing he could do for me because apparently 5 minutes later nothing available once he took my card information and as a manger failed to know anything about his own building and stay so now i've got to look someplace else because im sure as hell not coming here and you shouldn't either most unreliable hotel in this city. THEN HUNG UP IN ME AND MY PARTERS FACE WHEN confronting him about this miscommunication, obviously cannot control his emotions and should not be in this position as a manager. - JAYLEN ALARCON do not come here

I was in Aspen for a business trip and my company put me up at the Annabelle Inn. What a pleasant…read moresurprise. Yes the rooms are adequate. A bit rustic but nice and have everything I needed. What is truly fantastic is the Staff. Tracy and David are simply top notch. As someone who has traveled extensively over the years, I must say that this was one of the nicest and most pleasant experiences I have every had with Staff. Truly, left feeling like I had new family. I will always stay at the Annabelle.

AWFUL RESERVATION EXPERIENCE…read more It is a nice property, walking distance to all shops, restaurants in Aspen. I was in Aspen over July 4 week. We made reservations for this property to return over Labor Day weekend for the JAS Music Festival. I physically went to this property looked at it, and reserved three nights. They took 50% deposit. Later that evening, I got a voicemail that they had to cancel my reservation because they oversold their property over Labor Day weekend. I called Scott, the property GM. He confirmed that they did oversell and his employee should have never made reservations for Labor Day Weekend. He offered no apologies, no discount for future stays. It was very unprofessional. They have yet to refund my 50% deposit (about $1600).

All employees were very friendly and accommodating. Property is pretty. Apparently a student of…read moreFrank Loyd Wrights designed this building. It has the look of a FLW building. The lounge is really nice. Breakfast was great! Unfortunately the rooms are dated and need a facelift. They do there best to keep them clean. It looks like the last facelift was at least 25 years ago. The walls are paper thin so don't plan on sleeping in past 6:30 AM. Everything in Aspen is way way over priced. We knew that coming in, but we didn't expect the upkeep and maintenance to be so deferred. Aspen is the typical destination resort. Getting you once is the goal. Hoping you will come back is not. So for the reasons above I cannot recommend this property.

Recently had an amazing stay. Easily one of the nicest hotels I've stayed in. Rooms are spacious,…read morehave almost a full sized mudroom for winter gear (although we were in the summer). Just steps to downtown aspen close to tons of shops and restaurants. Staff extremely friendly. Would recommend asking for 3rd or 4th floor rooms for better views. Our on the 2nd floor was a little blocked by a neighboring building

We have a condo across the street from the Limelight in Aspen and have eaten there many time. On a…read more2/28/26 visit I have never had such horrible service. The restaurant was mostly empty when we ordered and our server/waitress disappeared to the point where we had to go to the bar repeatedly for service without any apologie. We have had the same experience at the Boulder locatio. The service is horrible. Please go elsewhere and spend your money where it is appreciated!

I have been to the bar many times, but this past week i stayed at the hotel for the first time and…read morewow, i fell in love. The absolute best hotel i have ever been in Aspen. Our room was cozy and spacious. Great service and very friendly staff. The overall vibe is very cozy and chic. Highly recommended if you are visiting

If we could give more stars, we would…read more We travel. A lot. And honestly... exceptional service usually happens outside the U.S. (sad, but true). But Hotel Jerome broke the pattern. From the moment we arrived, it felt like someone secretly upgraded the entire country. We kept asking each other, "Are we still in the U.S.??" The service here is beyond extraordinary -- warm, intuitive, never rushed, and always with a genuine smile. You're treated like a VIP from the first hello. There's never a "no," never a "we can't." It's always, "Absolutely, we'll take care of it." Special shout-out to Peter at the front desk. This man deserves a raise, a medal, and maybe his own statue in the lobby. He went above and beyond in every way and made us feel like the most important guests in Aspen. And Leslie at Prospect -- pure joy. Friendly, genuine, you can tell she loves what she does. She took amazing care of us. We're already planning our return. Highly, highly recommend this hotel.

I used to stay there years ago before it was sold. It was wonderful and historic; very unique. Each…read moreroom had a different theme.

I think the pictures here are from before a remodeling because when I went it looked totally…read moredifferent inside (sorry I don't have any pics!) but it was very modern and cool, complete with mirrored china cabinets and fancy coffee table books with titles like Luxury for Cats. There are a lot of bedrooms; I don't know exactly how many since i wasn't the organizer but we had about 30 people. I know that whatever number of people was advertised as accommodating on the site (VRBO?) was a bit off bed-wise (must have included all sleeping surfaces including couches) so a few people in our group were peeved (they were going to have to sleep on couches). The finishes were very nice - Hermes soap and fresh towels. I would HIGHLY recommend the maid service if you're in a big group. It had pots and pans and all of that stuff; no spices or anything like that if you're going to be cooking, but it had wine glasses and serving stuff as well. The hot tub was great (nice and hot!). The location was great. It certainly doesn't suck at all.

This is an excellent, affordable hotel that's in easy walking distance (10 minutes) to downtown…read more Although some of aspects of the rooms can use an update (bathrooms, rugs), the rooms are very clean, the TVs are new, and in-house customer service is excellent. The breakfast is REALLY GOOD - juices, yogurt, breads, fantastic coffee, cereals, fresh fruit, and more. The views aren't that great, but who cares about that, really? You're in Aspen, so go outside and see the mountains face to face!!

The service was above and beyond...special shoutout to Ruben, who made our experience extra…read morespecial...some examples include walking outside to help us with parking, carrying our bags, giving us directions and local news, and an extension cord so I could sit and read by the fire...they even have lots of coffee and tea out all day with a happy hour on the weekends!