Welp, the room was clean. And that is about the nicest thing I can say about the Nordic Inn. Just incredibly disappointed with our stay there. I fully understand that in the time of COVID staffing is a real problem. And especially in a mountain town where all the housing is being bought up by rich folks who live there 2 months out of the year. I fully get that, but this was such a let down.
We drove all day to get to Crested Butte and checked in at 3pm. The woman checking us in was nice enough. Not the "treating our guests like family" nice that the website boasts, but no complaints. Then it was all downhill from there. She informed us the hot tub was broken. I get it, it's not their fault, hot tubs break. But there was no apology or offer of a rate adjustment or any other attempt to make up for the fact that their main amenity, one of the reasons we booked that hotel, was broken.
We get to our room and it's hot and stuffy. Turns out there is no air conditioning in the hotel. So the room is stuffy and the only fix is a window fan. These are two things I would love to have been informed of before I checked in. The other thing the front desk woman tells us is that after 7pm, there are no employees at the hotel. No front desk person or anything. There's a phone number if you need something. Weird, I think, to have a hotel full of guests and zero employees around but cool, staffing is tough. Until we realize after coming home from dinner around 7:30 that we can't get a drink from their newly installed booze dispensers in the lobby because they didn't set us up with some kind of swipe card when we checked in. And we can't use the fire pit on the deck because you have to get a key from the desk to use it and, as I said, there is no one at the desk. And we can't use the hot tub because it's broken. So we were unable to use ANY of the amenities at the Nordic Inn that we paid for. I was so angry. At 7am the next morning, construction started up at the hotel across the street. Also not the Nordic Inn's fault but when the only way to cool the room is to keep all the windows open and now you have to wake up to diesel fumes and idling engines running for hours, it really sucks.
The website claims that the Nordic Inn is a "bed and breakfast". It is not. It has a decent continental breakfast but cold cereal, a bucket of hard boiled eggs, and frozen toaster waffles does not make a bed and breakfast. They won't even let you take the dishes up to your room. I hate Yelp reviews, I've worked in hospitality for 20 years and I think 80% of yelp reviews are entitled people whining so I normally try to talk to someone at the business first, but when I checked out the person at the desk did not ask how my stay was and there is no email address on the website. Now I know why. If the owner wants to get in touch I'm happy to chat. I can't believe I spent $250 to stay here. read more