I had a really disappointing experience here because of how the woman at the front desk treated me.
My sister and I were working and taking meetings in two rooms that we genuinely did not realize were reserved for students. When she let us know, I explained that I was already in the middle of a meeting and asked if I could have 30 minutes to finish before moving, especially since no one was waiting to use the room and it was otherwise completely empty.
Instead of handling the situation with even basic kindness or professionalism, she was extremely rude, unfriendly, and dismissive. She interrupted my meeting multiple times, demanding that I leave immediately, despite my explaining that I was actively on a work call. I ultimately had to close the door just so I could finish my meeting without being interrupted again.
I completely understand that certain rooms may be reserved and would have had absolutely no issue moving once that was explained to me. The problem was entirely in **how** the situation was handled. There was no reason to speak to us so disrespectfully over an honest mistake, particularly when the room wasn't even needed at that moment.
Customer service and basic kindness go a long way. Unfortunately, this interaction made what otherwise could have been a perfectly normal experience incredibly uncomfortable and unwelcoming. I would not return based on how we were treated. read more