I love this place! I used to be an REI loyalists but lately my activities are getting much more…read moretechnical and REI doesn't seem to be able to supply all the gear I need. I came here a few days ago looking for vertical ascend gear out of caves. I was greeted by Jason and he was really helpful and knowledgeable. I needed very specific gear, and Jason was very patient with me and showed me where I could find sit harnesses, chest harness, chest ascender, hand ascende, foot loops, etc. I didn't find exactly what I needed but got a good idea on the things I need to build a personalized vertical gear set for myself. And of course, while I was looking for cave gear, I wandered around looking at all the fabulous gear they have, I was like a kid in a candy store. I could spend hours in here. I started looking at hydration packs as I need to replace mine and found a very nice military edition and will come back to purchase this soon. I also saw plenty of Petzl bags, and very tempted to purchase another. They also carry so much Petzl gear, you will be in heaven here. Also, some great hiking shoes and some sleek, but we'll performing water shoes. I then wandered into kayaks and Jason even showed me the Padillac they have! I've gotten into paddleboarding and kayaking for the summer and now want one of each! This place rents them and sells them. I then went to check out some wetsuit gear, and they have a really nice selection of wetsuits, gloves, booties, etc. I really love this place and it is definitely gonna bankrupt me, but so worth it. High quality gear, more extensive selection than REI and the staff here know what they are talking about. If you need something specialized, this is the place for you. I'll be back here soon!

This place is located on the NE corner of 32nd St and Thomas Rd…read more My son was looking for hiking gear for snow in Colorado. We went to REI and they did not have the gear so they sent us here. They do have equipment for rentals but a limited supply so call ahead to ask. They also recommended he try in Colorado where he was going for rentals which worked out. People were very helpful.

The store owner was incredibly friendly and helpful. I really enjoyed speaking with her. The prices…read morewere great too! While I didn't purchase anything on this trip, the service is so good that I will come back the next time I need a new down vest.

Stopped by today just to check out the store, and I walked out with a new backpacking tent. Prices…read moreare very reasonable, and the service is friendly and quite knowledgeable. Not a huge selection, but they definitely have quality products.

Columbia Factory Store is located in the Outlets at Anthem also known as Outlets North Phoenix…read more This is a little confusing as the outlet itself is nowhere near North Phoenix. I am sure there's a story behind it. Columbia is known for its warm outerwear. Down jackets, gloves, hats, padded pants, thick socks, thermal containers and bags and more. Well equipped with knowledgeable staff. Parking lot available.

Jilia was awesome, she helped me every step of the way. I really appreciated her. Store is great a…read morelot of good deals going on right now. Very clean and organized. I WOULD RECOMMEND.

Amazing customer service. Bryce was great and answered all my question. I Will be back.read more

Chad and Brody were awesome! Both went the extra mile, expedited a build on a tripod for me just to…read moreovernight so I could get it before my hunt, AND they followed up to let me know they got it shipped same day! How do you beat customer service like that?!?! And I've only ever heard great things about their products so excited to put them to work.

Stopped into this location to rent hiking gear for our Havasupai trip. The owner was extremely…read moreknowledgeable and helpful for everyone in our group! We were traveling with a group of 6 and have varying hiking/backpacking experience levels. Packing lists were provided, as well as anecdotal experiences from previously serving as a guide in Havasupai. Would recommend for all of your camping, backpacking, and outdoor needs if shopping small/local checks your box!!

Great local store with key items for a great hike. The owners are awesome and so helpful. They…read moreeven have some resale and consignment items!

Sooo I come here always with a plan. Because if I don't I'll probably spend way too much. I've made…read moremúltiple purchases ínside and online. I've always had a good customer service at this location. It's been my favorite place to go when i want quality gear from my favorite brands. Depending on the season the second hand section which is one of the reasons i got my membwrship in 2022. I've found such well prices discounted gear that is now a staple for recreating. Even when I've had very few hiccups which was from one online order i made. They were able to fix it. I can't recommend this place enough! It maybe pricer depending on your budget. Most is much needed investment.

Recently came in and bought a full suspension REI DRT 3.3 mountain bike. The bike was heavily…read morediscounted since it seems like they're phasing that specific model out. I called ahead and asked to test ride and the attendant at the bike shop, Evan was incredibly accommodating. After a quick ride, I gave him the nod that I'd buy the bike. Unbeknownst to myself, he was on the tail end of his shift, but insisted that I have the bike dialed in. He took his time to go through the motions of preparation and provide his input on certain add on items. Will most likely be back to bring the bike for service.

Any time you are a large scale store, you're going to have people complaining. I've bought several…read moreguns from Sportsman's, and I have always had a fantastic experience. Sure, they get busy but that's because they are doing something right. If you go on a Saturday, you should expect more people. The prices are very competitive and they always take their time with you. If you want great prices on quality ammo, these guys have that too.

I rarely write reviews, but my experience purchasing my first firearm at Sportsman's Warehouse left…read moreme compelled to share what happened. After about a year of researching and shopping around, I purchased a Ruger 9mm handgun. As a first-time firearm buyer, I expected the employees handling the sale to be knowledgeable, attentive, and careful, especially when recommending ammunition. Unfortunately, I learned more from other customers in the store, particularly one helpful gentleman, than I did from the staff. The most concerning part of the experience became apparent after I brought my purchase home. Along with the firearm, I bought ammunition recommended by the salesperson. Trusting that recommendation, I loaded the magazine. Although something seemed unusual about the fit, it never occurred to me that I had been sold the wrong ammunition for the handgun I had just purchased. A few days later, while showing the firearm to a friend, he noticed the discrepancy: the ammunition was .380, even though my handgun was a 9mm. I had planned to go shooting the following day and was also arranging professional training. Thankfully, my friend caught the mistake before I attempted to fire it. My concern was that, had I proceeded to fire the weapon with incompatible ammunition, I or someone nearby could have been seriously injured. That possibility made the store's dismissive response especially troubling. I called the store the next day and went in person to speak with the manager. What disappointed me almost as much as the original mistake was how casually my concern was handled. I was offered a $10 gift certificate, and the response left me feeling that the seriousness of selling incompatible ammunition had been dismissed. I emphasized that this was a safety concern, particularly for someone purchasing their first firearm. I expected a meaningful acknowledgment of the mistake and an explanation of how the store would prevent it from happening again. Instead, I left feeling brushed aside. I subsequently emailed the manager more than once and received no response. I understand that employees work hard and mistakes can happen. However, verifying that the ammunition being recommended and sold matches the firearm being purchased is a basic responsibility. Both items were part of the same transaction and appeared on the receipt. Since then, I have visited other firearm retailers and found employees who were more courteous, knowledgeable, and attentive, with comparable products and prices. My one-star rating reflects both the ammunition error and the inadequate response that followed. A $10 gift certificate felt dismissive given the nature of the issue. Based on this experience, I will not purchase another firearm from Sportsman's Warehouse, and I would encourage other buyers, especially first-time buyers, to consider shopping elsewhere.

love that dude anthony he found me exactly what i was looking for and we joked and laughed the…read morewhole time 100% would recommend him

UPDATE -- PLEASE READ…read more I'm updating this review because this situation remains unresolved. Camping World installed the hitch and inspected my unit before my trip. Roughly 400 miles into that trip, my trailer separated from my truck. I have retained photos, emails, messages, and recorded conversations with Camping World employees and managers that include statements acknowledging fault and responsibility related to what occurred. I have preserved this documentation and am prepared to provide it through the appropriate channels if necessary. Regarding contact from Camping World, Mike Hausy did reach out today and apologized for not meeting with me during his visit to Arizona. He stated that he was unaware I had come to the location during his visit. I had gone to the location three times attempting to meet with him and spent hours there while I was told he was in meetings or otherwise occupied. Later, I received an email offering to unwind the deal and refund my deposit. That email did not address my motorcycle, other damages, or additional financial expenses I have incurred. I responded in writing asking for clarification regarding those outstanding issues and, as of close of business today, I have not received a response addressing them. Additionally, Sergio from Camping World Avondale called me today at 3:22 PM and asked whether Camping World had taken care of me. When I asked whether he was aware of the situation, he told me he was calling as a friend and not on behalf of Camping World. I thanked him for his concern and asked that he not contact me further because I am preparing to pursue this matter through other appropriate channels. As of close of business today, the agreed-upon opportunity to resolve this matter has passed without a complete response addressing the outstanding issues. If Camping World contacts me with substantive information or a resolution, I will update this review accordingly. Likewise, any future updates I make will continue to be based on my firsthand experience and the documentation I have retained. At this point, I am preparing to pursue the legal options available to me. Everything stated here is intended to document my experience factually. I have given Camping World the opportunity to address this directly. I had hoped we could reach a reasonable resolution without taking this further.

What a great experience! The show space was small but I thought I overheard that they were doing…read morework on the space. It was explained that 90+ % of their business is online. Still there was plenty cool stuff to look at. The person who helped us was AMAZING! No pressure, was exceedingly pleasant and was attentive. Man .. he can teach classes for most of the gun shops in the Phoenix area. I might not have bought here were it not for how awesome the staff member was. Had a great selection of sharp and shiny things and there were a couple of Rings that called out to me and I may have to go revisit them. Had the coolest pens and almost made me wish I wasn't retired so I could make use of them. Just a fun shop with cool stuff and in my experience .. great staff. Thank you for a great transaction and for my nifty new toy!

Wow, just doesn't cover it. From ordering, shipping, communication, and response time. Monkey Edge…read moreis phenomenal. I don't think it will be our last time purchasing from them. Thank you for such a pleasant experience.

Went to Big 5 for a pair of pickleball/tennis shoes. Tried on 3 pairs and wound up with the Asics…read moreGel-Dedicate-7. The only small problem was the display shoe had a price of $59.99 but the box that the shoes came in had a $69.99 price. Was charged a higher price and told the manager the dilemma. Had to walk to the back of the store to prove that the shoe was $59. I got the lesser price without any confrontation. The cashier was courteous. The help on the floor was good too.

Absolutely terrible customer service these people are lazy!!! God forbid you need them to help you…read morefind something. If that is what you need, good luck !