Love this place, they have everything you'll need and the worker are super kind and very…read moreaccommodating. Highly recommend.

I love this place! I used to be an REI loyalists but lately my activities are getting much more…read moretechnical and REI doesn't seem to be able to supply all the gear I need. I came here a few days ago looking for vertical ascend gear out of caves. I was greeted by Jason and he was really helpful and knowledgeable. I needed very specific gear, and Jason was very patient with me and showed me where I could find sit harnesses, chest harness, chest ascender, hand ascende, foot loops, etc. I didn't find exactly what I needed but got a good idea on the things I need to build a personalized vertical gear set for myself. And of course, while I was looking for cave gear, I wandered around looking at all the fabulous gear they have, I was like a kid in a candy store. I could spend hours in here. I started looking at hydration packs as I need to replace mine and found a very nice military edition and will come back to purchase this soon. I also saw plenty of Petzl bags, and very tempted to purchase another. They also carry so much Petzl gear, you will be in heaven here. Also, some great hiking shoes and some sleek, but we'll performing water shoes. I then wandered into kayaks and Jason even showed me the Padillac they have! I've gotten into paddleboarding and kayaking for the summer and now want one of each! This place rents them and sells them. I then went to check out some wetsuit gear, and they have a really nice selection of wetsuits, gloves, booties, etc. I really love this place and it is definitely gonna bankrupt me, but so worth it. High quality gear, more extensive selection than REI and the staff here know what they are talking about. If you need something specialized, this is the place for you. I'll be back here soon!

The store owner was incredibly friendly and helpful. I really enjoyed speaking with her. The prices…read morewere great too! While I didn't purchase anything on this trip, the service is so good that I will come back the next time I need a new down vest.

Stopped by today just to check out the store, and I walked out with a new backpacking tent. Prices…read moreare very reasonable, and the service is friendly and quite knowledgeable. Not a huge selection, but they definitely have quality products.

Columbia Factory Store is located in the Outlets at Anthem also known as Outlets North Phoenix…read more This is a little confusing as the outlet itself is nowhere near North Phoenix. I am sure there's a story behind it. Columbia is known for its warm outerwear. Down jackets, gloves, hats, padded pants, thick socks, thermal containers and bags and more. Well equipped with knowledgeable staff. Parking lot available.

Jilia was awesome, she helped me every step of the way. I really appreciated her. Store is great a…read morelot of good deals going on right now. Very clean and organized. I WOULD RECOMMEND.

Amazing customer service. Bryce was great and answered all my question. I Will be back.read more

Chad and Brody were awesome! Both went the extra mile, expedited a build on a tripod for me just to…read moreovernight so I could get it before my hunt, AND they followed up to let me know they got it shipped same day! How do you beat customer service like that?!?! And I've only ever heard great things about their products so excited to put them to work.

Who better to get backpacking advice than someone (Debbie) with 12 years of experience leading 100s…read moreof people in Grand Canyon National Park on hiking and backpacking trips? Just Roughin' It was offering informative informational tips led by Debbie and we jumped at the opportunity to hear her advice. She covered things to know before you go, nutritional information before, during and after the hike, the best time to go, what you can expect when the rims are open/closed, route options, trail etiquette, weather and what to wear and bring on your hike. There was a PDF that Debbie put together. We purchased the PDF along with a durable map and plan on returning to purchase other gear. They also have gear that is available for rent if you don't want to purchase all the equipment. Just Roughin' It also offers trip planning, workshops, events and custom training programs. I feel more confident in knowing what to expect and how to prepare for my Grand Canyon Rim to Rim adventure. Thank you, Debbie and Just Roughin' It! * Locally owned * Support other local vendors/business

Stopped into this location to rent hiking gear for our Havasupai trip. The owner was extremely…read moreknowledgeable and helpful for everyone in our group! We were traveling with a group of 6 and have varying hiking/backpacking experience levels. Packing lists were provided, as well as anecdotal experiences from previously serving as a guide in Havasupai. Would recommend for all of your camping, backpacking, and outdoor needs if shopping small/local checks your box!!

Sooo I come here always with a plan. Because if I don't I'll probably spend way too much. I've made…read moremúltiple purchases ínside and online. I've always had a good customer service at this location. It's been my favorite place to go when i want quality gear from my favorite brands. Depending on the season the second hand section which is one of the reasons i got my membwrship in 2022. I've found such well prices discounted gear that is now a staple for recreating. Even when I've had very few hiccups which was from one online order i made. They were able to fix it. I can't recommend this place enough! It maybe pricer depending on your budget. Most is much needed investment.

Went in looking for some Hoka shoes, had particular style and size needed. checked online and it…read moreshowed available before I headed over the 45 min drive to the store. Get there and ask for assistance getting this style in said size and the dude just laughs and says "nah, we don't have those". That's it, nothing else like try these or these shoes are similar or anything. Ended up going down the road to Dicks to pay more to get shoes. So glad I signed up to be a member and paid for this awesome service.

Natasha in Customer Service was so helpful today! She went beyond! I feel like a valued customer!…read moreShe helped me find the Glock magazines that have been so difficult to find! Sportsman's prices are pretty good, too. Where I would pay an extra $5/mag at my local store. That can add up.

Went into the store hoping to find a certain brand of 9mm pistol ammunition, but the shelves were…read moreliterally empty. I asked an employee if there was an end-cap of 9mm ammunition and he told me that there wasn't. I commented that their shelves had that empty Covid look, and he told me that they hadn't restocked the shelves yet. I wiped the dusty metal shelf, showed him the significant dust my hand picked up, and looked him in the eye. He knew he'd been caught lying, but insisted that morning deliveries hadn't been put out.yet. I commented that he should wear a mask if there was that much dust in their ventilation. Going to the gun counter, there was one employee behind the counter and more than a dozen people waiting to be helped. There is premium ammunition behind the counter, but it's far enough away that you can't read the brand name. Judging by the number of people waiting to be helped, I'm not standing idly for an hour or two to ask what ammunition brands they have. Nowhere else in the store is there 14-15 people waiting to be helped -- and there's inky two sales clerks working the firearms counter. You'd think that store management would add people in firearm sales, as I've had precisely the same experience of actually waiting more than an hour to find out if they carry a certain product needed the next day at a training event. I have no idea what this store is doing. Neither do they.

We live in Georgia and have grandchildren (that we really miss) in California whenever we visit…read morethem we stay in a hotel for six to eight weeks. My son who is one of those people that can do all kinds of math in his head told us one day "you know you could have paid cash for a trailer with the amount of money you spent on hotels for the last three years!" Of course it is now time to start looking at travel trailers. Surprising to me now there is a thing called a destination trailer. This is perfect for what we need of course I want the one with the fireplace, air fryer, washer & dryer, two bedrooms and two bathrooms. Easy to find in the south not so easy to find in California. My son found one at the Camping World in Arizona. Mr. Axel was our salesman he is extremely easy to work with and called us back with answers for the many questions we had. He even gave us his phone number so that we could make a group text to contact him whenever we wanted to. The next person we met there was Joe. Mr. Joe made it extremely easy for us to get our insurance on the new trailer. All he did was extremely helpful and I really appreciate the information he shared. The next person we met was Mario. Mr. Mario gave us an orientation on the trailer. He was thorough, informative, friendly, and professional. He reminded us of our super smart son. The last person we met was Brad. Mr. Brad was the man that brought the trailer to us. He called us the night before he left and told us he would be there by 5 PM the next day, at 9:00, on day of delivery he called us and said he had an updated delivery time of 4:00, around 2:30 in the afternoon he sent us a text that said he would be there at 3:30 at 3:33. He rolled up right to our property took that long, long trailer and placed it where we needed it to be with no complaint. He was on time he was personable. He was fun to talk to. I wanna thank the Avondale Arizona Camping World for how easy they made this major purchase.

Bad customer service from the time you walk in you starting with receptionist to sales staffread more

Wow, just doesn't cover it. From ordering, shipping, communication, and response time. Monkey Edge…read moreis phenomenal. I don't think it will be our last time purchasing from them. Thank you for such a pleasant experience.

Went there at 10:00 AM sharp, and the store was open. The employee was very friendly and I was able…read moreto make a quick and fast purchase. Would definitely come back for more knives.

Went to Big 5 for a pair of pickleball/tennis shoes. Tried on 3 pairs and wound up with the Asics…read moreGel-Dedicate-7. The only small problem was the display shoe had a price of $59.99 but the box that the shoes came in had a $69.99 price. Was charged a higher price and told the manager the dilemma. Had to walk to the back of the store to prove that the shoe was $59. I got the lesser price without any confrontation. The cashier was courteous. The help on the floor was good too.

Absolutely terrible customer service these people are lazy!!! God forbid you need them to help you…read morefind something. If that is what you need, good luck !