UPDATE: After speaking with the regional manager they went above and beyond to rectify the situation described below. A glitch in the scheduling system placed two brand new movers (hired a week before) together on the same job without an experienced person to guide them. I am completely satisfied with how the situation was handled and appreciate their quick action to find a resolution to an exhaustingly arduous day moving. The way the company handled the situation once they learned of our experience speaks volumes and has restored my faith that this, hopefully, was just a once-off unfortunate day.
After scheduling helpers to arrive at 8a we had to call the company and the contact person twice to find out why no one had arrived by 830a. A little after 9a two guys show up looking like they had just rolled out of bed. One was even wearing slide sandals! With no real idea of loading strategy and no actual strength or moving technique, my husband did the majority of the loading and directing. While moving a mattress, the guys just let it drop against the door and then continued to push and pull the mattress against the door putting a hole in the brand new door frame. The "movers" were overheard, while they were on their phones much of the time, talking about being hung over and going to bed at 4am. They also ordered pizza while on the job and while my husband loaded stuff on his own, they ate.
It took over an hour to move 2 mattresses, a couch, 4 kitchen chairs, 4 ikea end tables and a small sofa table and we were only moving 3 miles down the road! Needless to say we still had a washer/dryer, desk, and small storage unit of boxes to move.
What should have taken 2hrs with 3 guys took over 6hrs!! I will NEVER use this company again or recommend them to anyone looking to move efficiently or with help. Unbelievably awful experience. read more