Called for a washing machine issue on my Samsung. Hank's appliance sent their technician about 4…read moredays later. The technician that came "Marvin" who was excellent. On time, very pleasant and professional. He found the problem with in 20 minutes of being at my home and repaired the problem. The rate was more than reasonable that I gave him a tip. Ask for Marvin for your repair/s and you will be more than satisfied. 5 's all the way.

Called Hanks as they were they were suggested by Samsung to repair my dryer. The first time we had…read moresomeone come, he pulled apart my entire dryer and told us that they just needed to replace the drum belt but also replaced pulley's and a few other parts. The first repair person told us that we had a 3 month warranty. After the first repair, our dryer started making a nose that sounded like metal gridding against each other, we thought, maybe it's the new parts molding to the dryer but as the weeks progressed it got worse. So I called Hanks because their repair person was the last to touch the dryer. They send a different repair person to my house. Again, he pulls apart the entire dryer and tells me one of the parts is broken and I need to pay for it. NO THANKS...it's a part that you replaced. For some reason, the first repair man did not note it on the work order but verbally told us what he replaced. I told Repair man #2 that I was not paying for it and he can call who he needs to in order to do the job because had repair man #1 not touched what was not broken then we wouldn't be in the position. Repair man #2 called his "boss" who spoke with my husband and while speaking with my husband told him "why did you wait for 2 months" fair enough, but I have a warranty for a reason and I'm going to use it because again, it's a part that a repair person from Hank's replaced. Repair man #2's "boss" tells him to take him off of speaker phone not knowing I can still hear him and says to him "do you have the part? if so, replace it and tell them to fuck off and get the hell out of there" Perhaps you want to try and track who repair person #2 was speaking with and train them on their customer service and professionalism.

He showed up on time, completed diagnostics, gave thoughtful suggestions but the appliance was…read morebeyond economical repair. Very nice man.

Friendly, on time, explained the issue with our freezer and fixed it well. Thank you!read more

Excellent service, highly recommend Goemans. Shout out to Lou Fuentes who walked us through all the…read morechoices for washer / dryer. very positive experience. Carlo & Mona Raco

Extremely disappointed with Goemans and their absolutely unacceptable customer service…read more I have never dealt with a company that has made something as simple as purchasing and receiving a washing machine this frustrating. To start, the delivery time was completely unreliable. The delivery kept getting pushed later and later into the day, hours beyond the time window I was given. That alone was incredibly frustrating, but unfortunately, that was only the beginning. We purchased a brand-new washing machine, only to discover that it made an absolutely HORRIBLE noise during the spin cycle. And when I say horrible, I mean you could hear this machine two floors away. It was so loud and obnoxious that there was clearly something wrong with it. I contacted Goemans and was initially told I would have to wait an entire week just to have someone come and look at a brand-new appliance. After multiple phone calls and considerable persistence on my part and my husband, they finally managed to arrange someone to come on the weekend. Three technicians came out. I specifically explained the noise and told them that the problem occurred during the spin cycle. Did they wait for the spin cycle to happen? No. They looked at the machine, let it run to a small spin cycle apparently decided everything was fine, and left. I wish I could say I was surprised. As their vehicle was literally pulling away from my house, the washing machine went straight back into the same obnoxious, ridiculously loud spin cycle. At this point, I called their service number again, expecting someone to actually help resolve the problem. Instead, I was told that they couldn't get in touch with the repair or delivery drivers and that I would have to make ANOTHER appointment for the following week. They also would not pass me along to a supervisor or give a name of a supervisor. Who's running this ridiculousness??? This isn't customer service. This is making the customer do all of the work while Goemans passes the problem from one department to another. The amount of time, effort and frustration I have had to put into resolving a problem with an appliance that should have worked properly when I bought it is completely unacceptable. Goemans needs to seriously reconsider what they consider to be customer service. Because from my experience, it has been some of the worst service I have encountered. I should not have to repeatedly call, chase appointments, explain the same problem over and over, and essentially prove that my brand-new washing machine is defective. If you're considering purchasing from Goemans, think twice about what happens AFTER they take your money. The sale may be easy, but apparently getting help when something goes wrong is an entirely different story. I hate that I have to even give one star. Very disappointed! And really for a savings of $30!

Fantastic service, even during the pandemic. Was able to purchase a new stove by sending questions…read moreby email, and getting answers and pictures back. Contact less purchase and proper social distancing, and they even put it in my suv. Definitely a great, local, shop!

Having dealt with Canadian Appliance Source three times (fridge, dishwasher, range), I'm a bit…read moremystified about all the 1 star reviews. As a distributor, Canadian Appliance Source is not responsible for the working condition of the appliance. Unless it is damaged in transportation, the Product Manufacturer is the source for repairs, maintenance, etc., as opposed to the middleman who distributes the product, but has nothing to do with its assembly. You can purchase extra warranty if you have concerns. My most recent purchase went smoothly, earning Canadian Appliance Source a 5 star review. I was in the market for a dual-fuel range (electric convection oven with gas range), and Canadian Appliance Source offered a wide range of products at very favorable prices. Delivery was easily arranged, the range arrived at the appointed time, and they hauled away my old range for no charge. They also offered hook-up service for the gas at a favorable cost. However, in my case, that wasn't necessary, as I have a friendly electrician neighbour who will just do it for me. I purchased a bit of extra warranty to cover the first full year of operation. I find that, if something's going to break down, it either does it right away or 10+ years later (assuming that you care for your product). It also helps to take the time to do a bit of research into the product lines that interest you. I had liked my previous Electrolux stove and assumed that I would get another, but I read so many favorable reviews for the GE Range (loaded with cooking options), and Canadian Appliance Source had just the model and the exterior finish that I was looking for, and at a far better price than those offered by the many competitors. I've had very positive experiences, but I have never looked to Canadian Appliance Source for Customer Service, so perhaps that explains the stars on my review. Anyway I will be back there again for my next appliance, whenever the time comes.

Absolute worst experience I have ever had. The salesman hung up on me twice after I complained he…read moredid not communicate with the delivery people. I live in a condo with no elevator. I told him upfront and asked it will require additional staff for delivery. He said no. The day of delivery of my wash tower they refused to deliver because they had two guys instead of three. The second delivery arrived damaged. The third time they said it was for delivery only. No removal of the old appliance or installation of the new even though it was clearly stated on my invoice. Avoid the nightmare and stress and do not buy anything from this company!

I purchased several appliances from My Appliance Store over the years. I recently purchased 5…read moreappliances that were paid in full: a washer, dryer, fridge, stove and dishwasher. We took delivery of the washer and dryer and had a scheduled delivery date for the remaining appliances in December 2025. Ryan asked to reschedule until the new year as he had a cold. We are now in 2026 and despite several follow ups, the management has failed to make an arrangement to deliver the fully paid for appliances or arrange a refund. I can no longer recommend this store.

Horrible new ownership. The original owner Rob is no longer there. The new owners are not…read moredelivering fully paid for appliances. I'm just writing here to have people aware of what they will be dealing with. I would suggest going elsewhere if you would like to get what you are paying for.

I purchased a beautiful new dresser and it far exceeds what I hoped for. I knew what I purchased…read moreand, although the Rocco collection is new to your store, it is even more beautiful in my room. I am thrilled. Also the delivery men were absolutely fantastic! They placed the dresser in the exact spot I needed it and cleaned up the packaging afterwards. My mother accepted this delivery for me and they were very polite and deserve to be told it was appreciated! From sales to delivery I am impressed and will be happy to continue shopping there.

Every interaction, I would've rather have stuck a toothpick between my toenail and kick a wall…read more What started as a fun experience couch shopping turned into so much of a headache that we would've rathered just cut our losses then have to deal with these people. Settings expectations and not following through, to abysmal delivery services, 0/5 stars on customer service. After stringing us along for months and months and then giving us the classic "well it was an approximation." Then we asked for at least a store credit and it was "against their policy." Still waiting for a piece of a couch we bought in May and it's mid September. If their policy was to ensure unsatisfactory customer service, then they get a 10/10.

They diagnosed my problem over the phone and helped me determine that I needed a new washer without…read morecoming out for a service. Thank you very much for not trying to get 80$ out of me. -A satisfied customer

I've used them a few times over the years, to get a washing machine repaired and to buy a fridge…read moreand stove. They were quick and efficient and very reasonably priced. Would use them again in the future with any appliance issue I had.

Great customer service!…read more My refrigerator suddenly started giving off a burning smell. Called the next morning and Angelo from Superior Appliance was there within an hour. Was very friendly and professional. From our conversation I learned he had easily 30 years experience in the industry, and it showed. Understood right away what the problem was, checked it out, confirmed the issue, had the part, did the repair and we were back up and running! Also very reasonable price. Highly recommended.

I had multiple problems with my gas stove and Angelo went well above and beyond my expectations to…read morerepair them. It required some creative solutions on his part but he did it and I couldn't be more pleased. I would highly recommend him without hesitation. He is prompt and very experienced. Voula who runs the office and books the appts. is also very friendly and accommodating. They really try hard to make sure their customers are satisfied.

I think I find all my dream kitchen's Appliances at Tasco!!!…read more The showroom here is just spacious and carries a lot of mid and higher and highest end products. Sub Zero Built in Fridge? I might need to wait for a BIG sale.. but there are good quality Bosch, Jenn-Air and even LG, Samsung and Kitchen Aid. I am looking for a counter top depth fridge for a more build in look and they have 2 aisles of those on display. Tips: They often has sale and rebate going on. I think I have to keep an eye open and check on their website often for sale! The staff we dealt with is courteous and happy to answer all my questions. Tasco definitely worth checking out if you are looking for more higher end appliances.

Although I've never actually purchased any of my appliances from this store, the customer service…read moreis consistently good. You're greeted when you enter the store and immediately attended to. They have one general work area for the sales people to consult with customers that not only looks professional but is also quite effective as it leaves the rest of the store to showcase their wares. They carry a wide variety of brands that vary in price.