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Canadian Appliance Source Whitby

1.8 (16 reviews)
Open • 9:30 am - 7:00 pm

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1 month ago

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4 months ago

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5 months ago

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6 months ago

Customer service after delivery is terrible. Big hassle to return anything. Buy from any other retailer.

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1 year ago

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Hank's Appliances

Hank's Appliances

3.0(6 reviews)
8.7 km

Called for a washing machine issue on my Samsung. Hank's appliance sent their technician about 4…read moredays later. The technician that came "Marvin" who was excellent. On time, very pleasant and professional. He found the problem with in 20 minutes of being at my home and repaired the problem. The rate was more than reasonable that I gave him a tip. Ask for Marvin for your repair/s and you will be more than satisfied. 5 's all the way.

Called Hanks as they were they were suggested by Samsung to repair my dryer. The first time we had…read moresomeone come, he pulled apart my entire dryer and told us that they just needed to replace the drum belt but also replaced pulley's and a few other parts. The first repair person told us that we had a 3 month warranty. After the first repair, our dryer started making a nose that sounded like metal gridding against each other, we thought, maybe it's the new parts molding to the dryer but as the weeks progressed it got worse. So I called Hanks because their repair person was the last to touch the dryer. They send a different repair person to my house. Again, he pulls apart the entire dryer and tells me one of the parts is broken and I need to pay for it. NO THANKS...it's a part that you replaced. For some reason, the first repair man did not note it on the work order but verbally told us what he replaced. I told Repair man #2 that I was not paying for it and he can call who he needs to in order to do the job because had repair man #1 not touched what was not broken then we wouldn't be in the position. Repair man #2 called his "boss" who spoke with my husband and while speaking with my husband told him "why did you wait for 2 months" fair enough, but I have a warranty for a reason and I'm going to use it because again, it's a part that a repair person from Hank's replaced. Repair man #2's "boss" tells him to take him off of speaker phone not knowing I can still hear him and says to him "do you have the part? if so, replace it and tell them to fuck off and get the hell out of there" Perhaps you want to try and track who repair person #2 was speaking with and train them on their customer service and professionalism.

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Hank's Appliances - Readers choice Award 2021

Readers choice Award 2021

Hank's Appliances - Readers choice Award 2021

Readers choice Award 2021

Hank's Appliances - Readers choice Award 2021

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Readers choice Award 2021

My Appliance Store - Frigidaire & MORE price matching big box stores. They do everything even unhook hoses on washers. (BIG BOX DOESNT) www.myappliancestore.co

My Appliance Store

2.3(3 reviews)
40.2 km•Leslieville

I truly wish I had known about this appliance store weeks ago. I went to the usual places but could…read morenot find what I was looking for. Im in a power chair and at the front of the store was a step that I would not have been able to get over on my own. Thank goodness for Rob who pulled me up and into store and I'm a heavy person let alone the weight of the chair. He was so helpful and even told us to go home and do some searching if we'd like, but already done that , we just wanted the washer dryer set that he showed us and be done with it. Thank you so much for being so kind and helpful and I will recommend to those I know.

I purchased several appliances from My Appliance Store over the years. I recently purchased 5…read moreappliances that were paid in full: a washer, dryer, fridge, stove and dishwasher. We took delivery of the washer and dryer and had a scheduled delivery date for the remaining appliances in December 2025. Ryan asked to reschedule until the new year as he had a cold. We are now in 2026 and despite several follow ups, the management has failed to make an arrangement to deliver the fully paid for appliances or arrange a refund. I can no longer recommend this store.

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My Appliance Store
My Appliance Store - Professional dryer installation -- modern appliances can be installed almost anywhere. Clean setup, safe venting, and fully tested.

Professional dryer installation -- modern appliances can be installed almost anywhere. Clean setup, safe venting, and fully tested.

My Appliance Store - Compact stacked washer-dryer professionally installed for a condo space. Perfect solution for small areas -- clean fit, fully tested.

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Compact stacked washer-dryer professionally installed for a condo space. Perfect solution for small areas -- clean fit, fully tested.

The Brick

The Brick

1.1(22 reviews)
6.5 km
•$$$

I seriously doubt this company is under any real management…read more From the moment we entered this store, the salespeople were just HOVERING around, being way too "helpful". It is very hard to try furniture with someone constantly trying to sell you something. There is no need for you follow me 15 feet behind around the whole store. They sold me a sofabed for 1899$ before tax on July 25, saying I should receive this order in the week of August 4-9 (this week). On July 29, I received a standard copy/paste email saying they now expect stock to be in late August. No real date...just a vague email saying "sometime late August." They even put a pretty line about "working together" to find a suitable replacement. Why would I want a replacement?? I found what I wanted, and you couldn't even keep up 5 days later! Why are you selling something that you don't actually know when you'll have in stock? Why do you think its okay to indefinitely hold people's money without an actual date of when you WILL (NOT MAY) have stock?? I requested a refund multiple times via email as I needed this way before end of August, and their CSR agent kept trying to have a salesperson call to sell me on another item (why would I believe you have something else in stock??) Now, the same sofabed is selling for 2079.98$, with an "estimated delivery date" of August 26. I truly believe this is a lie to make a quick sale. After chasing this company through email, and them saying they will call me (however they did not tell me when, and just called me randomly as if I am available at any time), and me calling them 5 times in row until someone finally picked up, I finally have a refund, but not after the Brick claiming they couldn't hear me on the phone. Imagine me walking all over my house for connection, only to be told I could be heard once I ended up where I was when I initially dialed out. Funny, because no one complains about my connection except the Brick when I try to get my money back. At the very least, I have my money back, and I now know not to ever shop at the Brick or Leon's.

Distraught customer. I received a $2900 sofa set SAVVGLS3 that faces left .I need SAVVGRS3 that…read morefaces right which I thought the salesrep Ajay ordered . He made the mistake. I did not fill out Purchase order and i didn't know what all item codes meant. I realized it was wrong one after I had to open it myself . The delivery guys put items into living room made me sign then left. They did not open it which after my wife came home she said they were supposed to. If they would have opened it I would have seen it was wrong way I wouldnt have signed and they would have had to taken it back. Now after talking to manager he said it was my fault and there is nothing he will do. That's not fair . I got RIPPED OFF by a manager who is not owner who made up his own policy. All I want is an exchange for correct facing sofa set SAVVGRS3 . Called head office twice and left message both times..Still no response. VERY BAD customer service when they make a mistake. Especially a $2900 mistake that I'm paying for.

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The Brick - A hole and knife cuts.

A hole and knife cuts.

The Brick
The Brick - Whitby

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Whitby

Canadian Appliance Source Whitby - appliances - Updated May 2026

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