I went into this store found my 4 items for my dad went to register ran into a small CC issue but the woman at the self service kiosk was great. The selection here is well stocked. The value is also great. Happy customer here. read more

I went to purchase a toilet seat. Unfortunately the two I purchased had slight malfunctions which was not the stores fault. Three lovely associates assisted me with getting a proper toilet seat. I caught two of the associates name which was Holly and Bucky. She very helpful and even let me see the new seat before purchasing. Bucky assisted me with picking another option. Every time I go to this location everyone is nice and professional. read more

I went there yesterday to inquire about special mulch but for indoor plants . I drive them nuts with all questions but the gentleman in the section took his time to explain different mulch types n sizes and educated me that outdoor mulch can be used indoor plants as well and when I told him I needed a small bag not the huge one He looked around and saw a damaged bag n said he will give it to me for discount , I agreed. the gentleman carried the bag , wrapped it in plastic cover n brought it to cashier . I could not lifted it . he Focused on sales n customer service n these are the kind of employees every store needs . Sorry forgot to ask him name read more

I went to this location to get some help with lighting. I asked one of the associates for help whose name was Fred. He told me all the different types of lights what was very helpful for me to choose what I wanted. Very good service, Thank you! read more

I was mistakenly charged twice for a item and realized this error at 8:20 P. M. When I called the store at this late hour, I spoke to Manager, Toni. She corrected this error with patience and professionalism. Toni is a plus to Home Depot. read more

I have never done a survey for a home depot store for one of the workers but I can not go without letting you know about the person in the plumbing dept I believe his name is Jackson. I have to say what an amazing person and knowledgeable he is. The first time I met him he was able to help me and then about a week later or so I had to go back to the plumbing dept hoping he was there and he was. I had some very unusual plumbing issues with my boat but once again he knew what I needed and helped me through making sure I had everything I needed. You have to know about this person and how he is a asset to home depot and should be recognized. I always do my shopping at home depot but with people like Jackson there is no chance I would go somewhere else. Having workers like him is priceless. Thank you Jackson read more

A big thank you to Steve and Jen for helping resolve an issue with an Anderson Storm door. Home Depot was great Anderson customer service is below par. The 90 day warranty is worthless. Shame on Anderson. It would be great if Anderson Packed the storm doors with sufficient foam and padding to protect the doors during Shipping. The warranty only covers parts. Good luck trying to disassemble one of these doors. Made very cheaply. There must be a a better brand. read more

Today I called ahead to see if they had in stock the mini white Christmas lights for your Tree. The Answering Machine said Yes and just go to Aisle 53 in the Syosset Store for the lights. I get there and two employees told me they were completely sold out !!! Thanks Home Depot for not updating your answering machine read more

If your thinking of blinds don't stop at home depot 50.00 to measure nothing explained no salesmanship Nothing .. take your 50.00 deposit and need I write anything else horrible customer service read more

AVOID online order pick up at this store due to false shoplifting accusation harassment I went to this store very often for shopping in-store and online order pick up. Every year, I bought thousands of dollars of tools and materials from the store. Yesterday when I walked by the holiday tool promotions section. A policeman came up to me asking if an image taken by the surveillance camera is me and the security guy Jim in the store came up saying he saw me multiple times stealing tools from the store and he tried to stop me every time but I never stopped. Totally ridiculous for something never happened! I went to their back-office escorted by the policeman. After I showed them the receipt for the item I had in my hand which was an online order picked up at the customer service on the day the image was taken (luckily I got my cellphone fully charged), together with a long history of hundreds of orders I purchased online. Jim obviously realized he got the wrong guy but still quibbled he had the evidence but just can't find it now. They ended up having to let me go. I only simply requested an apology from Jim and he refused, arguing he was just doing his job. I understood his duty of thief prevention of this store. But his duty should be running after the right thief, not arbitrarily harassing a long-term loyal customer shopping at the store for years. In common sense, a man needs to apologize for the mistake he made. Simple enough for me. He was probably trying to do his job but just did it wrong. To my surprise, the police officer backed him up saying Jim didn't have to apologize, and even telling me Jim didn't even need to tell me his full name. They even threatened me with an attitude like I had been stealing from the store and luckily enough to get away without being arrested due to lack of evidence this time. Because they checked my ID, they will come to my door when they had the evidence. I went up to the manager of the store who also refused to apologize and didn't identify herself as well. She encouraged me to reach out to their headquarter which I will definitely do to get the apology I deserved. The reason I left this review is to remind people to avoid online order pick up at the store. Based on my own experience, anyone who caught on the surveillance camera with an item in hand could be suspected of shoplifting and going on an unpleasant journey to Jim's back-office escorted by the police. It was such a terrible humiliation in public with everyone shopping in the store on watch, thinking a thief was just caught. I know due to COVID, the retail stores have been suffering the worsening shoplifting issue. Although I don't have the intelligence to provide them any help on that, I at least know chasing after a long-term loyal customer is not the optimal solution. In addition, it is not a good practice by refusing to apologize for their mistakes. I will still shop at the store with curbside pick up only that the item is going to be brought out of the door by one of their own employee who hopefully would be less likely to be the next victim of such harassment. read more

Box store locations aren't all the same, you have a similar feel to them, but the lay out is different at some. This location has been around for awhile now and has proven to be a memorable one. Staff here usually are available and generally friendly vs some other locations from my experience. Able to actually see people here and ask for help way easier than one would think usually, not always so can't say perfect but very good. What's good here? Clean, easy to navigate around this store, usually has what I need for lawn and garden, pest control. Lumber section, plumbing tend to be well stocked enough. Masonry supplies good also. Lighting department is ok too. Appliances here smaller selection than some other locales but has the essentials. Deduction of one star: HVAC air filter selection and inventory has been spotty for years at this location, usually end up having to drive further to Jericho which tends to manage this inventory control better. Overall way better than most of the other locations so been living with this. Fix this I probably don't need to visit Jericho as frequently just for Air Filters. read more

The great thing about this store is that they hire a lot of retired contractors who know what they are talking about, understand your home improvement needs, and what the best tools and materials for your job are. And, they are quick! You can spend your day off working on your projects instead of hunting and pecking through chaotic shelves or dealing with clueless salespeople. read more

Had gone here earlier this morning to buy paint for my kitchen the staff was very helpful in helping me choose a good color to paint the kitchen and it turned out to be really beautiful very happy with the color selection and they also have totes that I need to go back in and buy tomorrow Highly recommend coming to this location read more

The Home Depot - Best Home Depot location in Syosset - Hardware Stores Near Me - Syosset, New York

Better than average Home Depot. Finally- this location is about half the size of the other area Home Depots and there definitely is a difference in the amount of help available and the knowledge and friendliness of the employees here. Even though it is smaller than the other Home Depots in the area, they have everything you need - with the bonus that it is almost always easier to find. The employees are pretty damn helpful here and the extra secret bonus is that this place is set back from the road in a blind spot- so it is almost NEVER crowded. Parking in front. read more

So hard to find people to help you in the store. Will shop at small local stores from now on.

Even though there's no such thing as a "small" Home Depot, this Syosset location is definitely one of the larger ones. All your home improvement staples are here, and unlike their NYC locations, you'll find a lot more "outside stuff," like siding, decking materials, patio furniture, and outdoor lighting. I find the "floating" employees sometimes hit or miss at their suburban stores, but the folks over in flooring/carpeting here are top notch and extremely knowledgeable. read more

I've been here several times in the past, but today was special. (I started writing this review a million years ago and have no idea what I was going to write. But since I wanted to give them 5 stars, I will post this as it is. lol) read more

This Home Depot is very good and very easy to get to. The store is very large and their staff is very friendly and helpful with everything that you may have. The store is laid out very nicely comma and they are very organized. The staff that is roaming around the store is always available to help and is always there with a smile. read more

went into home depot to purchase some heavy duty extension cords. as with most home depots i was greeted as i walked in and asked if they could help. i was directed over to the electrical isle, were there just so happened to be a salesman. he was more than eager to help and told me the difference between the cords. i was extremely pleased with the selection and customer service. if i had to say this particular home depot is a bit smaller than other home depots and not quit as much of a selection . but i did find what i needed and i was in and out in less than 15 minutes. there is a big private parking lot which they just finished paving and there is generally no problem parking. read more

As other have mentioned, it's not the biggest Home Depot, but its always got everything I may need... or at least what my parents usually ask me to pick up. I'm one of those girls who would never survive in this store if it wasn't for the friendly staff, and great organization. I must have that wide-eyed lost look every time I walk in here, and within minutes, someone is helping me find exactly what I need, and out the door very quickly. They take their jobs seriously, and are always very helpful! I think I would like this place more, if I actually knew what half the things were used for, but for my purposes, they rock it!!! They have ample parking, and one of the guys is always more than willing to help you bring some of the bigger items to your car for you if you need help. My damsel in distress act works every time. This is why I always get my wood here.... Sorry I just couldn't refrain from making a wood joke. I apologize :) read more

I am SO glad/lucky to have a Home Depot so close to where I live. They pretty much have everything I go in for but sometimes I have to head over to the one in Jericho (again lucky me its so close too) which really caters more to the Pros (better selection of rental tools and fussy bits only used by someone with skill). This HD always has a greeter and call me old fashioned but I like that. I noticed today that they are really trying to step up the home decor selections which is great cause Loews has em beat there right now. read more

Terrible phone customer experience. I called twice on a Saturday morning around 9 am (they open at 6) and was greeted by the system that asked what I was calling about but didn't even understand simple answers such as "representative" and "I have a question" after I repeated myself three times. Then it was transferred and kept ringing for a long time and nobody picked up. I called again half an hour later and the same thing. Really, Home Depot, you can do better with setting up your customer phone experience, many other companies do a much better job for callers! read more

Love this Home Depot. It exceeds every need I have when coming to a home improvement store: -close parking -plenty of help -knowledgeable(!) help -shopping carts -a simple layout -short check out lines Agreed, it is not as large as other HD's but I always find what I need here and it gets the job done. read more

I have been to this Home Depot many times but in the past week I was there 7 times. I think it is just time for me to pack up and move here or just get a job. No I don't come for the enjoyment if that's what you were thinking. My family is fixing up our house and home depot has everything we need. The staff here is overly friendly but in a good way! Every staff member I have encountered was very helpful. Someone helped me with ply wood one day, the next someone helped me find the perfect squeegee, and the paint people also very helpful. I think the most helpful was the guy in electric. He brought my parents to all the items they needed. He was very knowledgeable and super friendly. Oh and the guy in gardens also helpful. Helped us find the perfect nozzle for our garden hose. Also can't forget the guy in floors. Helped us get our 12 bundles of hard wood floor onto the cart. I would say this is the best Home Depot I have been to. It is small but they are not lacking in variety. I am sure that I will be back here many times in the upcoming week. I hope the staff doesn't think I am crazy. I promise I am just there because we really need tons of home improvement items. read more

The Home Depot - Hardware Stores Near Me - Syosset, New York

I don't know if it's this store, or a shift in the company in general, but I love this Home Depot. Lots of floor reps, many who have answers for you, and friendly, too. Multiple times I was asked if I needed help. What a change from the usual HD nonsense! I mean, there were free bottles of water at the door today. Why? I don't know! But thanks anyway! Glad I have a decent HD near me. read more

I brought my nephew here for their first Saturday of the month kids build workshop. It's a nice thing they put on for the kids. Very well attended - maybe too much so, wouldn't be bad to expand the area for the kids. I wish the my had kits for different skill levels - either way, really fun thing to do with the kiddos aaaand it's free. read more

I can not imagine what life was like before Home Depot. Being a home owner now, and having a "fixer upper" on my hands I need this place in my life. This store has everything you need for every project that might be taking place at your home. The items they carry range from cleaning supplies to building supplies, straight to Christmas trees and decorations during the holiday season. The service at this particular location is incredible. Just the other day I went there to pick up a few items and I was approached in every aisle by an employee and offered assistance. One of the employees actually carried some storage bins to the register for me since my cart was already filled to capacity. The employees are not only helpful but they are knowledgeable as well. When asked what type of paint I should use on my on my aluminum siding, they knew just how to help me. They actually suggested I power wash my house before I paint it which for obvious reasons makes sense. These people have an answer for everything and Home Depot has everything you need to make your home beautiful. With the help of Home Depot I won't have a "fixer upper" for long. read more

a five star home depot?? YES! Imagine being warmly greeted upon entering being shown to the exact section of items I usually stick to eating kind of reviews but I felt the need to review this depot, here on Long Island these places are a dime a dozen depots, lowes etc This Syosset depot really stands out let me begin with thinking the first time I was looking for paint many months back and getting really good friendly help. ok nice coming back another time to get blinds wow another great experience THEN yet another visit for storage bins super helpful employes then today seals the deal for me this is a consistent 5 star bought high hats from knowledgeable friendly depot man, I mean he really knew his stuff and the Steve from appliances actually called me to tell me the sku # was wrong on that white fridge he tracked down the right one and on Saturday that french door beauty is coming to my house to store that gallon of milk we keep for cereals in the am ,, I mean really should one eat out 3 meals a day 7 days a week? read more

I purchased carpeting from Home Depot and it was a total fiasco from beginning to end. When I requested three carpet swatches I was told they would arrive in two days. However, it took ten days for two carpet swatches to arrive! I wrote an email to Home Depot offices with this problem and never received a response. Someone who was contracted by Home Depot came over to my house to measure the room i wanted to carpet. This turned out to be a fiasco as he measured the room wrong. After laying the carpet in the room, I presently have ten extra yards of carpeting I do not need! When you contact the installer who is contracted out by Home Depot, you are left totally frustrated and disgusted. I purchased the carpeting over a month before the installation and they could not guarantee a time or date for installation. The installation really showed the lack of attention that Home Depot has when it contracts out its work. You are given a four hour time period for delivery, however no one ever tells you that they are on their way until they show up at the door. The people who came to install my carpeting had minimal communication skills in English. One of them did not speak English at all and the other installer had a minimum understanding of the language which made it difficult to communicate. When they arrived it was pouring rain outside. You would think that they would cover their feet when they installed the carpeting. If you did you would have been mistaken. They installed my carpeting with wet shoes on new floor covering. As I have stated before to add additional insult to injury, I had an overage of ten yards of carpeting that I paid for which weren't needed. There was also additional padding, which I paid for but they took that with them. The lesson I learned from this purchase is what everyone told me. Buy from a local merchant who will give you expertise, and attention to detail. Not a corporation who contracts out all its work! All anyone is looking for is a good rating, not good service! read more

Unfortunately I bought a Christmas Tree there and of course it was dead I didn't know till today when I went there for another reason it was supposed to be cut into a T at the end so it could take water so disappointed they did not cut the bottom of the tree it was even offered when I bought the tree shame on me for not knowing better and shame on them for letting me leave with tree read more

This store is the worst! On hold for over 30 minutes. Finally said they would call me back, never did. Called and asked for a manager. Again, put on hold for 30 minutes. Place SUCKS! read more

ANAZING! My drunk friend put a hole in my wall and I had to fix it before my mother found out. I went to the Home Depot on Jericho and the workers were SO HELPFUL AND NICE. Made my experience fixing a hole better than I could have ever imagined. I might start punching holes into my own wall just so I have a reason to come back here. read more

The customer service in this Syosset location is by far the WORST. Every single employee here has major attitude problems. I get it, you work in customer service (been there) but like at least pretend to care. Mostly all of them are annoyed when you ask a question on where something is. Literally the worst place. The vibes are so negative. I live in Syosset and I travel to their other location in Jericho so I dont have to deal with horrible people. I only give it a 1 star for its location near my home just in case I need to run in to get something real quick. Anyway, Lowes is way better. Bye bye Home Depot. You lost my annual thousands of $$dollars read more

In and out with helpful staff. This is what you get at home depot. They were out of one thing I was looking for but everything else was quick and easy, which is hard to do when you have the selection HD has. read more

I only give one star because I can't give none! Yesterday my Mom and I both tried to speak to someone about carpeting. It was an ordeal to say the least! I asked to speak to a manager or supervisor and was given to Holly. I explained to her my situation and she said that the person I needed to speak to was Joanne, but she was gone for the day. She took my name and number and told me Joanne would call me back when she was in the next day. Needless to say, I never did hear from Joanne today, which honestly doesn't surprise me. I went to Lowe's instead to get the information that I needed. Had zero problem there. Guess I know where I am going from now on. read more

Like my fellow Yelper Thom said, this is by far one of the most friendly Home Depot's I've ever been to. Multiple times I was asked if I needed help with anything, sale associates in abundance. Refreshing as with other HD's you have to search for a good 10-15 minutes before finding somebody to lend you a hand, and they act like you're bothering them, but not at this Home Depot! Definitely recommend this location if you're close by, I'd even go as far as saying its worth driving out of your way if you want a better shopping experience. read more

First off, Home Depot treats their customers like criminals. They take your picture when you return an item. That is an insult to all the honest shoppers and the main reason why I boycott Home Depot. If you do shop here, do NOT buy windows, doors or sheds. They are super expensive and lack in quality. The contractors they send to your home are the bottom of the barrel who cant get contracts on their own. read more

Thanks to Hans and Larry. They were the first Home Depot employees that were not only helpful but also considerate. We had been given the run around from Home Depot to Home Depot all day and ended up at the Syosset location for a patio Set. They had it ready for us when we got there and helped us load it. This will be our location from now on. read more

I would give 0 if I can. Service is bad. We bought a washing machine, they r install it right now.. Very very rude.. They talk like they r yelling at you. read more

Poor customer Service -HD sold me something that didn't exist -HD never called to tell me they weren't getting it -HD manager with ability to help, not always onsite -HD wouldn't provide full courtesy refund on difference of price for replacement product Bought everything at the store for both kitchen and bathroom. Ordered 55 tiles for backsplash. Employee indicated they would be brought from other store since they were out of stock in Syosset. Two weeks later contractor is ready to install after countertop (bought at HD) was installed. Never got any call from HD about tiles. Called store and they said that they didn't have them and couldn't get them, they made a mistake. I then had to pay the contractor for a day that he didn't work...I scrambled to buy other tiles. After reviewing the selection at the store and not finding a replacement that matched our kitchen (it's a small store, they have a small selection), we went down the road to the Westbury HD store. The only thing that matched our kitchen was a more expensive tile. Went back to Syosset and to ask them to refund the difference as a courtesy because of their mistakes and my additional costs. Apparently there are only two managers who are allowed to make decisions and if you come at a time when they aren't there, you have to come back. I had to go to the store 3 times. Each time they said that they were calling one of the manager's cell phones, but they were not picking it up. Note, the other staff in the store to whom I explained the situation were apologetic, sympathetic and said that they completed understood my frustration and situation. Finally returned a 3rd time to speak with Manager Chris. He decided that he will provide a $100 refund, even though the difference in the price of the tiles was about $225. His attitude was not like the other staff friendly, apologetic or understanding, he seemed preoccupied and not interested in any discussion...somewhat dismissive. He said he was "offended" when I said that I wasn't getting good customer service. He said that he didn't have to do anything except provide a refund for the tiles that I bought that they didn't have. I explained that it is not good customer service to sell me something that didn't exist and never call me about it for 2+ weeks. I explained that I spent almost $10k on my house at HD in the last month and that he will loss my business going forward over the $125 difference I feel I should receive...he didn't seem to care. read more