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    The Home Depot

    2.8 (54 reviews)
    Closed 6:00 am - 9:00 pm

    The Home Depot Photos

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    Just the tools that are not available!!
    Scott C.

    Just had and argument with another customer because of the crappie employees that work here. I finished shopping got in line to check out. I hear someone being and asshole I back of me so I turn around and the guy is bitching about me getting in line. I had NO clue they have an employee lining customers up to check out. Instead of telling me the employees and the guy stood there bitching. When they saw me looking I told them all they had to do was tell me and I have no problem moving and letting him go first. The employees was not telling people and she was know where near the register so I didn't notice her doing ANYTHING!! I miss Rickels!!!

    Garage Door Openers
    Bill M.

    Stopped in the other day because I was in the area and had a to-do list. This Home Depot has the usual stuff that all the other's in the area do, but the Employees here could definitely use a Customer Service training program. One that actually teaches them how to effectively deal with Customers. One of My list items was to get some keys made so I headed to the key making counter where a line was already forming. I let one of the HD Associates know they should send someone over. He nodded and did nothing. I head to the Service Desk where She Pages for Customer Service to the key counter. 10 minutes and still no sign of an Employee. I head into the Department where I see a HD Associate and ask him can he make keys? "Nope, I'll get Someone though". 5 minutes go by and still nobody. I Returned to the Service Desk where She tells Me to use the key kiosk [which sucks btw, keys made here are non refundable and never work]. "No, I want the key person" I told her. "Get Me a Manager NOW!!" So 5 minutes later He stops by and says "Yeah our key guy is on his way." A total of 20 minutes later the key guy shows up. When It's My turn in line I ask him "are You the only person in this place who knows how to make keys?" He says "Yup, that's Me" My time is important to Me and so I won't need to return to this place. Two Stars for the merchandise.

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    10 months ago

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    2 years ago

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    6 months ago

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    4 years ago

    Seriously if you are a Home Depot you should have upgraded your systems and be able to accept apple pay!

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    11 years ago

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    13 years ago

    This is the best HD in NJ. Its huge, never crowded and has very friendly staff.

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Paint department was swamped and 2 other employees stepped in to help with the long line.

    Mentioned in 3 reviews

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(65 reviews)
    3.0 mi
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    Dear Reader, Please…read morejust go to Home Depot! It doesn't matter if I am in the Lowes Hackettstown or Lowes Mt. Olive, the customer service at either is horrible. Allow me to elaborate on today's experience. I walk into Lowes -Mt. Olive and head straight back to the appliance dept. I am looking for a new stove. An employee, we will call him "H" is assisting another customer. I stand nearby, never greeted or even noticed. I eventually say excuse me is there another employee in this department that can help me, "H" says, "yeah, he's around here somewhere" rather than him calling the other employee, I have to go on a damn scavenger hunt. The hunt turns up nothing. I return to the counter where "H" is still assisting the other customer who is now on the phone contemplating whatever purchase they are considering. I say to "H" can you call the other employee? He says, yeah... Like really? You could have done that all along? humph.. The other employee replies to the call after "H'" says there is a woman here needing help. The other employee replies, "Yeah, in a minute" Wow!! I wait around for a few more minutes, never to meet the other employee, I eventually say to "H" whelp Home Depot gets my money; "H" replies "okay, bye" I then go to the front desk to ask for the manager, giving a snippet of my experience today to the employee at the counter. A manager is called but again after a few minutes of waiting never comes up. I tell the employee at the counter, thanks and please let your manager know that they can read the review here, just like the rest of you. @Lowes-train your people @Lowes-poor customer service is not acceptable

    UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation…read more Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can.

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    The Home Depot - gardening - Updated May 2026

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