I bought vinyl flooring online and used their free shipping. I was told in the beginning that it would be April 10th when the 19 cases would be delivered. However, they tried to deliver them on April 1st. They used a tractor trailer with a 53-foot trailer to deliver them. There was no way that would fit in my yard! Now after staying at home every day since because someone has to sign for the delivery, they still can't get my merchandise to me! When I call, they keep giving me excuses. I spent almost $800 on what I wanted. My husband took a week off work to be able to help the contractor, and still, no flooring. I asked for a refund and until it gets delivered they can't/won't give me one. Needless to say I will never trust them again and most certainly won't purchase anything else from them! read more

My hubby's DIY project search was fun and the staff was extremely helpful and very professional!! read more

The Home Depot - My kitchen cabinets - Hardware Stores Near Me - Matthews, North Carolina

I bought some house cleaner from my power washer that had worked for me in the past. This time the product did not do anything after several attempts. So as a matter of principle I decided to take it back. First the girl at the counter that really didn't care at all about her job, told me they couldn't take it back because the containers weren't full. I told her what had happened and that I had pictures that this stuff didn't remove anything from the side of my house. She said there was nothing she could do so I asked to speak to a manager. Obviously the manager doesn't care about their job either, because they wouldn't come to the front of the store. The girl made several attempts to locate the manager and told me that she couldn't find them. After I told her my next step was going to be the contact the corporate office and the better Business bureau the manager shows up and acted like she was doing me a favor and returning a product that didn't work. So much for their supporting what they sell. Maybe I should just buy online from now on. I tried some mild bleach, just to be sure and the mildew came fight off. read more

The Home Depot - 5 times with Home Depot stuff - Hardware Stores Near Me - Matthews, North Carolina

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There are plenty of associates and they are all so helpful. Even though it's a Saturday, there is always an associate around and there are treats for the kids. The whole family enjoyed shopping here read more

Needed a garage door opener went to Home Depot. Why don't ask me I'm a Lowe's girl. Sales men wasn't very help full at first until he figured out that I was a serious buyer. Bought the door opener and the service to install as well. He took my money but never scheduled the install. After several phone calls between Home Depot and the instillation company it took 7 days for my instillation to happen. Home Depot needs to do better. On a pleasant note the service people on the phone where great. read more

You can have one bad service experience but with four different visit's it's a management problem. Either could get no service or got rude service. read more

The worst drive up/curbside pick up ever. I have tried this location four(4) times and always the same results. Check in and wait 15-20 minutes before having to go inside and pick up your order from the customer service counter. The best thing to do is go get everything yourself or not order curbside. Of course this can sound lazy which I love going inside but for anything aside from Trager stuff, I now go to Lowe's for the perfect locker/curbside pickup. read more

I rented an Uhaul van via this home depot. They made a duplicate reservation once I notice it by getting 2 separate text messages and emails, I immediately canceled one of the reservations. I checked my account to see if I was charged for both. I had 2 pending charges for a deposit. Once I returned the vehicle, I should've been issued a refund for the difference between the deposit and how much the rental cost. Not only was I not refunded the difference but was charged for both deposits. My biggest issue is I have yet to be able to talk to someone about the charges. No one is answering the store phones, 800 number says contact the store, virtual chat says contact the store but once again no one is answering store phone. And I'm expected to wait a week before I can see if I'm going to get refunded since banks are closed until Tuesday read more

I wanted to give a shout out to an employee at the Matthews location name Jeremie...it was on Saturday the 11th of December...I was just moving in my new apartment an had a lot of things to purchase. By the time I reached self checkout I was all over the place with unloading my basket. An employee by the name of Jeremie stepped right in and started assisting me with ringing up each item. It was very refreshing and down right courteous to see that though under a pandemic there are still some gentleman out here who will go above & beyond to be of service. THANK YOU AGAIN Jeremie for being a real stand up guy! Treat him well HOME DEPOT because it's employees like him that keep customers coming back for more! read more

Unbelievable! Purchased a last minute Frasier fur on a slow, cold Wed evening. Zero customers in the outdoor section, 2 customer service people sitting around doing nothing. The young lady checked me out, very easy, great! Now to pick out my tree, get it trimmed and netted. I'm going to set a record for in& out! Not so fast. Apparently, Neither of the two individuals in the department can help me with the tree trimming and netting so they will call someone. She pages someone, nothing. I stand around for 10 to 15 minutes and then I remind her I'm still over here waiting, she pages again, nothing. I wait another five and then as I approach her again, she says oh someone's coming. So I wait another five minutes and then finally I walk back to the counter and say forget it I don't want it credit my card to which she replies oh I can't do that out here you'll have to go inside to the customer service desk. Like I said, unbelievable. read more

Shout out to Austin and Freddie at Home Depot Matthews! We ordered 6 white outdoor planter pots after verifying online that they had 31 in stock. We arrived this morning (Wednesday 8/24) to pick them up. We were told that they only had 2 in stock and refunded the price of the remaining 4. When I said that we saw online that they had 31 in stock yesterday, Austin checked the online inventory and agreed that something was up. He and I went to the garden area and he found lots of the pots! He apologized and along with Freddie brought all 6 pots to our car. The amazing customer service is that Freddie did not charge us for the 4 pots because he felt we deserved it for the inconvenience! He also asked that Austin be recognized for his customer service in finding the remaining pots. I am so impressed with these guys. Thank you Home Depot for having such terrific associates! read more

I'd have to agree with Chad E. This location is rarely busy the times that I go which make it great if you are in a hurry and need to flag someone down real quick. This is the location I usually frequent. I've had numerous good experiences in their paint department; doors and windows department; ceiling fans; fasteners.... pretty much all departments. When I first bought my house a couple years ago, it seemed like I was here every day. read more

This is always been my favorite place to get home materials and supplies. Yard, interior or exterior. The employees are extremely knowledgeable and friendly. I also like how I you get the home depot app on your phone you can see prices, reviews and the actual aisle that the product is located . read more

Product and supply seems to be running low. Other than that the staff are helpful and available. Great location.

I'm particular Mac and Dan did and excellent job with my order pick up . They helped load it on van and even gave some advice so material wouldn't get damaged . Customer service was a little rude tho but Dan and Mac made up for that read more

Today was my last trip HD The main reason is they would not honor military discount. I'm a Vietnam veteran did not have picture ID but I do have VA Insurance card which they have taken many times before,also have DD214,The cashier said must have picture ID well I hope she understand not all veteran have a picture ID. I go to customer service and spoke to a lady she told me they do take those forms of ID but only on special dates. What crock of bull, You either support Veterans or you dont. Good Bye HD Hello Lowes. read more

After ordering a dishwasher and making all arrangements for the delivery , i get a call and my dishwasher will not be delivered until next monday. I understand the storm but why make me wait another week? Why not tomorrow or deliver to the store and i can pick it up. Ordinarily i would go with the flow but we pulled the old one out and now we cant use the water or wishwasher for a week. Thanks HD. Get another delivery service. read more

Home Depot is a guilty pleasure for me. I always feel like I should be supporting local hardware stores, but at this point in my life, it's hard to choose the Mom and Pop shop over Home Depot when the same broom or wrench is $10 more expensive at the former. Normally, you'd point to the independent store's superior customer service, and you'd be right, but the customer service at this particular Home Depot is so amazing that the point is moot. This store must have fantastic management, because everyone who works here is enthusiastic and knowledgeable, even when advising a novice like me. It's pretty neat. Actually, I've changed my mind. This Home Depot isn't a guilty pleasure at all. It's just a pleasure. read more

Worst of the worst! Home Depot's customer service, delivery and installers, service overall is the bottom of the barrel. After paying close to $6000 for new appliances, the delivery guys not only damaged my appliances, they also damaged my newly renovated home. The delivery guy s told me that they would not install my appliances, I would have to schedule someone else to come out to install them because they had 8 more deliveries that day. I paid for the installation by the way. Nope they didn't install them. After multiple calls to customer service, they sent another delivery crew out to install. The damaged fridge was returned, a replacement reordered and paid for, it took Home Depot nearly a month to refund me again only after multiple calls to customer service. I was told by the upper level customer service team that when everything was resolved they would reimburse me for all my trouble. Guess what, I was offer $150 for all this??? I told them not to bother, I probably wouldn't receive it anyway, it was an insult. My storm door and doorway was damaged, my granite was chipped, my new black stainless steel fridge was scratched all down the front. I'm stopping there, it's a lesson learner. NEVER will buy anything from this horrid company again!! NEVER, EVER!!! The one star review is being very gracious, I would leave them a negative 5 stars if that were an option. Hear my warning , don't buy anything from Home Depot, especially new appliances!!! read more

On hold 54 minutes! Karla or Carla in customer service is an oxymoron! She called about an on-line order that was delayed. I told her the information she was providing was incorrect, that I had an email from a manager and she told me she'd connect me to a manager. I was on the line holding 34 minutes while I drove to the store, and then 10 additional minutes while I waited in the customer service line, only to hear her 15 steps from me, actually pick up the phone again with bad, incorrect news. My phone showed I was on that call a total of 54 minutes. When she realized I was in the line and we hung up our phones, she called the manager who was there in 2-5 minutes and I left satisfied. Add pain to misery, the recorded message I listened to repeatedly was, "What's better than saving money, saving time..." Ha, what a joke! read more

This is one of the best Home Depots I visited of late. Our visit took place Feb 2016. The staff was responsive to our needs when I went there is February to purchase items needed for a home renovation. Initially I was disturbed due to the lack of help but the managers worked to get all we needed and even had their staff deliver our purchases to out home for free. I've returned a couple times although we live in Fort Mill because they looked out for us. My husband wasn't feeling well and it was taxing to have him up and down in this store but once they started helping...we were sold on this location. The manager in the paint area really know her stuff. I had purchased some paint while in the British Virgin Island and the paint job done was a disaster. She advised to use a gray primer so the red would be deeper brick color. She was spot on. The painted area came out beautiful. We needed AC for the renovation too and one staff member told us there was none because they were out of season but they existed in the store. Asking the right person got us exactly what we needed. Also on our list was window blinds which they had sourced. I went to a different store to get them while my husband went home to accompany the delivery of our items from this store. Thousands of dollars have been spent at these big box stores and it is bothersome when they treat customers like they don't matter. I'd thank the paint area manager for recognizing our needs and ensuring we got the much needed help we received. read more

I walked in my my german shepherd (Service dog) and my puppies like I always do and this woman leans in and tries to pet my dog me being startled my shepherd does his job and begans to bark. Out of nowhere all these people start staring at me INCLUDING employee and this older man says to me you need to leave I've been getting too many complaints (mind you this happened in a two-three minute span) I told him I'm just looking for some wood. Another worker (lady) she's trying to help me but (Vincent) the dude says "we can help you but you need to take him out" as if my shepherd was doing something wrong. Ive never been treated like this here not with my shepherd and I've always had compliments on my shepherd. I will not be returning to this place again. I'll spend my money at Lowe's happily. read more

This is my "home" Home Depot, closest to my house. So helpful in here! Everyone is so friendly and quick to give you tips and insights. And you don't walk past an orange apron without them asking you if you need assistance or are finding what you are looking for. ALWAYS ask questions and for recommendations-they will demonstrate products for you and teach you things you never knew that will help you with your home or garden project. I really appreciate all the paint dept did for me at Lowes! read more

Went to this home depot solely for Husky ratchet straps. 125 quantity of the ones I wanted in stock!! Searched the isle, the front, overhead, and 2 employees helping me and NOT ONE WAS FOUND. Wasted my time over this unorganized store. read more

Changing things around the house? Stop by this Home Depot location for great service. My husband and I are moving into a home, so we have been stopping by here a lot. I had gone in after work with my husband one day, and was surprised that the same person came up to talk to my husband after he was in there earlier in the day. She was very pleasant and gave us honest opinions about the fans we were interested it. It seems that every trip I make to Home Depot, no employee tries to pressure us into buying certain items. They just inform us of what would be good for the things we are looking for. They were always helpful explaining how to install things as well. Something else that I thought was great about Home Depot was that they even accept competitor's coupons! Now I love saving money, and knowing that just made me love them even more. If you're looking to change things in your place, I would suggest to come to this Home Depot for the great staff and price matches. read more

I honestly don't know if I can express into words how much I love this Home Depot. My husband and I were looking to do a raised garden bed this year and Brad in lumber was AWESOME! He actually drew out a sketch of the raised bed for us and cut the lumber we needed for the project. He even instructed us on exactly which nails we should buy and how to put it together ourselves. Also, as he spoke to us about our idea of the raised bed he spoke with such passion, because he loves talking about what he does, which is helping customers with their lumber projects. Also, hubby and I are thinking about upgrading our doors throughout our upstairs and Dave or David.. not sure... in the door department knows his doors. He gave us a entire 10min overview of everything door related. He told us if we did it ourselves how we would measure and cut out the door jams. Also, other types of doors that we should consider if we were looking to add value to our home. Props to Home Depot you have some great people working for you! read more

Employees have always been helpful! I get what I need, get in and get out. Big plus. Everything is laid out as your typical Home Depot. Not the easist parking lot to navigate, but once you learn the correct routes its easy. Usually very slow when I go, so plenty of employee presence/help when you need it. read more

Hello everybody me again the comment guy I went to home Depot for the second time in Matthews a walk in the front door no one acknowledged me. I walked past plenty employees with the orange aprons.not one spoke to me. One said welcome to home Depot not one asked me if I needed help finding anything. This is the second time I've been in the store and no one spoken to me. If you read the reviews on why people say it's a great customer service store it depends on who the person is that they're speaking to.because I've been in the store few times and no one has said anything to me I don't want to make this a black or white thing I believe it's a customer service thing home Depot need to train and better customer service their people I'm going to keep going in the store every day until somebody acknowledged me next time I will video tape it and put it online for people to see but an overall view of the store is just not a friendly place depending on who you are some people may agree some people may not agree but I don't care who don't agree because I've been their hands on and I see for myself. November 12th 2019 I went to the store.I will say the story is in a great location that's the only reason I'm giving it away one. I do believe the store needmore customer service training read more

11/26/18 (Monday) I special ordered some vinyl tiles that were to come in 11/30/18 (Friday)at the "1837 Matthews Township Pkwy" "Home Depot". 12/3/18 (Monday) I called to confirm they arrived before driving to the store. I was told 15 boxes were in, but still waiting on 3 more boxes. I told the lady they were all supposed to be here 3 days ago. She said she would call vendor and get back with me. She contacted me back and said the remaining boxes would arrive 12/8/18 (Saturday) 12/8/18 (Saturday) I called store and was on hold for 21 minutes before hanging up; never spoke with a person, just listening to Christmas music and repeated message telling me "how important my call is, and please remain on the line". 12/9/18 (Sunday) I called the store and was told all boxes were in. Then the lady called me back and said the boxes were someone else's, so, we are still waiting on my remaining boxes of 18" square vinyl tiles. I asked what she was going to do about this problem, seeing as I ordered some times that were to take 4 days to arrive, and now 15 days later they are still not here. All she said was could do is wait for boxes to show up. I informed her I was going online to give bad reviews for this experience. She asked would I like to speak to a manager. I said I had spoken with several Home Depot associates and I didn't think I could speak with another without getting majorly upset and cussing someone out. I hung up and now I am informing others as to how they do business. P.S. All the associates I spoke with unremorseful. They never said "I'm sorry". They all acted like it was no big deal. The order shows up when it shows up, whatever, no problem, no harm - no foul, just the way it is. A four day order goes past 2 weeks and it's just business as usual. read more

David was the best help. His day was over he was about to clock out and he still helped my boyfriend and I. He was very informative and extremely helpful. Thank you David! read more

will someone please for the love of god change the music you play all day long.

When a local news station has to get involved on your behalf for resolution, you know to avoid this place! We had a botched dishwasher install by one of their subpar subcontractors. Over a week of poor communication and empty promises from store employees (super unprofessional team). Unable to use a dishwasher and then not being able to use our sink as a result of their negligence. Nightmare experience. I would highly advise avoiding Home Depot to everyone, especially for large purchases like appliances. The subcontractor they used had a 1.6 Google rating and we now know why! Save yourself the headache. Go somewhere else. This store used to operate under great management but things have certainly changed. read more

The worst customer service ever. I went in there and couldn't find anyone to help me. Once I did, the man said he would go look it to see if it's in stock and never came back. Literally waited, and then I went to the cashier to see what happened, and she god me everyone went to lunch... the man literally was in the middle of helping me and decided "hey I'll just go on my luck instead." This Home Depot is the worst. read more

one of two main depots I go to. as a contractor I know where everything is so I'm in and out. the employees there are always willing to help if asked. even though I go to Lowes too I prefer the depot. The Matthews HD there is a guy named Jim who is sure to track you down and try to sell you an air conditioner so be on the lookout for that. Every time I go in there he tries to get me. You think by now he would recognise me and leave me alone. read more

The Home Depot - Hardware Stores Near Me - Matthews, North Carolina

Bought a blower here with a 2 year warranty and purchased the extended warranty. The associate who sold it to me convinced me to buy the Ryobi instead of the better ECHO blower that I was about to put in my cart. He said that the warranty on it was great and that it was even better quality than the ECHO. I was so wrong to go with the "cheaper option" with a "great warranty" This blower has been nothing but problems since I first bought it. It refuses to start when following the directions exactly, cuts off after 1-2 minutes of normal use when it does start, and finally just stopped working entirely today. I took it to Home Depot where I bought it and was redirected to the Tool Department. I was told that problems with the carburetor (kinda important) are not covered by warranty after 30 days. Basically the entire warranty is a scam, especially the extended warranty as they will neither "repair" or "replace" without a fee greater than 30% of the original cost of this horrible tool. As much as it pains me to go back to Lowes, they never charged me to repair an item that is under warranty. read more

I'm so frustrated with the time I just wasted at HD Matthews. I needed to find a piece of lumber to use as trim for a small bathroom project. There are tons of workers there at 1pm on Friday, but none are trained to assist. "Jerry" is who needed to assist. He was paged, but didn't respond. I waited in the aisle and listened to the frustration from another customer who said he was just going to purchase what he "thought" he needed since it was impossible to find anyone with knowledge to assist available. I thought he was being impatient until "Jerry" never came out. After 15minutes of waiting in the aisle, I gave up! May be time for some cross-training if Jerry resides in the back of the store out of site and doesn't respond to pages. I will not be returning! read more

I come here often for my random home improvement needs. I never need any special services (installation, etc.), so I can't speak about those. I rarely ask employees for assistance, so I can't speak to their helpfulness. However, the store is clean and well-organized, the employees are friendly, and it is easy to find what I'm looking for. read more

We have been looking for quality patio furniture. Ten stores later and we found what we needed and really liked.. We purchased two very nice and pricey outdoor chairs and had wonderful customer service from the gentleman working in the outdoor furniture area. I would go back there again with how they treated both my husband and I . read more

If i could leave ZERO stars I would. Be very cautious about using the Home Dept installers for any work. I have waited ten plus days for the consultant to visit my home to consult and provide an estimate for the work. He was to be here today at 2 pm . It is now 3:45 and he has NOT shown up. I called the office at 2:30 to see if he was coming. I have not received a call back from the office or a "courtesy call" from the installer. I am done. In this day and age of cell phones this way of doing business is unacceptable. If this is their behavior before the job even begins I can only wonder how long the job might actually take or how good a job would actually be done. Only if you have the patience of Job and a lot of flexibility on the time frame for the work to be done should you consider Home Depot and their installers. I would NOT recommend investing anytime with them. Find a reputable local contractor and just get the job done. I am at my parent's home in Charlotte NC. read more

Usually this Home Depot is great, but a placed a large special order for flooring. After several weeks they cancelled the order without warning- said the manufacture could not supply it anymore. I had to call them to ask why. Cancelled without warning=bad. The fact that i'm STILL trying to get a refund on my credit card after 5 calls = unacceptable. read more