Currently building a house and have the pleasure of working with Taylor in the Windows & Doors Department at this location. When I say he goes above and beyond, that's an understatement! His knowledge, professionalism, and willingness to help me has made this entire process so much easier. A huge thank-you as well to Michelle and Amy for providing outstanding customer service. All are fantastic to work with! I highly recommend this store and this team to anyone tackling a building or remodeling project. I'll probably be spending well into the six figures here before summer ends... ‍ Thanks again, Taylor, for all your expertise and exceptional service! read more

Edward, my cashier, was so fun and polite. Quite knowledgeable as well. Very good stock and employees.

We needed a new hot water heater and regretfully we went with Home Depot because we were told we would get 18 months no interest and $100 off for opening credit card. We found out after installation that we would have to go in to the store to get this which is ridiculous. You can do the entire credit card process on line but you cannot do the promotion.Jennifer in customer service was fantastic and after not being able to do this she called someone else. After a long time on the phone with I believe Nick she handed me the phone. I was told it was taken care of and it would take 24-48 hours. After 5 days I finally got an email saying the 18 months interest free was taken care of. Many weeks later it still says 6 months interest free on my statement and I have NEVER received the $100 credit. Just another example of corporate greed. We will no longer deal with Home Depot. read more

I love this store, the employees are extra helpful. They really go out of their way to ensure that you find everything you need. Katie in the lumber department was especially helpful and made my trip so easy. read more

Went to my local Home Depot for moving boxes and other related supplies. Customer service was below average but ultimately everyone pointed me in the right direction. I would say the price for boxes was reasonable. read more

Came here today to make copies of keys. The employee told me basic keys are $2.99 each so I decided to not use any custom keys they have available. The final bill came out to $28 for four keys, charging me 6.99+ tax for all keys. I could've just gotten myself all custom keys if the prices are the same! I went specifically for the basic one because of the $4 price difference for each. What a joke. I got ripped off. read more

This is my go to place for things I need for home improvement materials. They usually have everything I need and friendly staff. Sometimes they are short on help but I think they are really trying to keep up with the demand. I love coming here to gather some flowers for the spring and just to walk around grabbing things for my DIY projects. Their prices are competitive enough in a lot of their products and it's nice to just come to one place for them. You can order online and pick up at the store for products and their return policies are easy for the most part. Overall I would recommend this place and definitely come back for more. read more

A typical Home Depot. We stopped in to get some paint for the living room. We quickly found the color chip of what we wanted, their selection is large. Once we had that it only took a few minutes to mix the paint. Easy cheesy! In and out in about 10 minutes. AND I got 10% off as a veteran! read more

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We purchased a Maytag washer/dryer and paid for extended warranty. This has been the worst experience ever. Their extended warranty is through Allstate. We filed a claim last week following the instructions on the claims process. It says to call a number, which we called multiple times with no answer. Then we got a message we had to do this with a chat by text. THEY WILL NOT TALK TO YOU! THEY WILL NOT CALL YOU! THE ONLY REPSONSE YOU GET IS BY TEXT DEMANDING YOU USE THE TEXT TO FILE YOUR CLAIM WHICH HAD ALREADY BEEN FILED. We ended up calling the Hermitage Home Depot where it was purchased. We got a manager that tried to help and did give us a number that we finally spoke with a person. They shipped the part for the serviceman to come the next day after the part was received. They actually shipped two parts. When the serviceman got one part installed, the bad part on our machine was removed only to find out they had sent a defective part with the same exact issue. He left our machine in its current state saying the part would have to be reordered (late on a Friday). On Monday, the service company said that they had reordered the part and for us to call when received so they could send the serviceman back. This is Wednesday afternoon and we have not received the part. We received the emails this afternoon saying that the part was being shipped and they would schedule the repairman to come back on Tuesday of the next week. We will at this point have been without our washing machine for two weeks when we were suppose to be out at max three days. I will not bet any money it will be repaired next week as stated. DO NOT BUY ANY APPLIANCE AT HOME DEPOT WITH AN EXTENDED WARRANTY IF YOU EXPECT THEM TO REPAIR THE ITEM PROMPTLY. FOR THE COST OF THE APPLIANCE AND THE COST OF THE EXTENDED WARRANTY, YOU COULD MOST LIKELY PAY FOR A SERVICE CALL AND REPAIR WITHOUT THE RUDENESS OF THE EXTENDED WARRANTY SERVICE AND BE ABLE TO ACTUALLY TALK TO SOMEONE!!!!!!!!!!!!!!!!! We have always shopped at Home Depot and felt the service and products were as expected. However, this has been an eye-opening experience to say the least. Other stores will receive our business that actually appreciate the customer. read more

We ordered a door online from homedepot.com, That was fulfilled by the Home Depot in Hermitage. When it was delivered, it was the wrong measurements. So, We had our delivery scheduled three times to come and get the door and they failed to do so. We went into the store to talk to the managers to get a solution and they scheduled another pick up and that's all they can do. the people at this store are rude, smug and unwilling to help. read more

The Home Depot - Nurseries & Gardening Near Me - Hermitage, Tennessee

Danny and Jermaine DEDICATION is the word that described my last experience at the Home Depot. The whole Store did a good job taking care of me but it was Two names that really had a MVP performance,.. Danny and Jermaine. I came back twice because I had the wrong measurements on wood cuts. What heavily impressed me was the patience and the teamwork displayed to take care of my needs. I now have a happier wife which will indeed make my life happier. I greatly appreciate both of you! read more

I have never encountered a Home Depot like this place. Every dept's staff is like a small local hardware store. It is friendly, helpful, attentive service like I have never seen at a big box store. Rentals, lumber, customer service, pickup, flooring, plumbing, locks, EVERY part of this store has truly wonderful people with amazing genuine integrity for good service. I'm so grateful that this is my local HD! read more

Ray provided an exemplary example of the most helpful employee ever witnessed since big box hardware took over. Would like to see this in Management. Take note. read more

The customer service and Management at this location leaves a lot to be desired. I purchased a large Husky tool cart for my husband's birthday on Friday June 9 to have it in time for his birthday on Wednesday June 14th. It showed the cart was in stock on the website at Hendersonville. I placed the order and delivery for the following day, Saturday. The wrong cart was delivered even though they look very similar. I called Hendersonville to ask what happened and they said it was delivered from Hermitage. So I called Hermitage and the first girl I spoke to did nothing but argue with me, listened to respond, kept talking to another colleague while I was trying to talk to her and told me I needed to take pictures and show proof the cart was wrong. So we took pictures of the cart with the tags still on it showing the incorrect SKU, drove down to the Hermitage store and dealt with Michael the assistant manager and Alex, a store associate. They said they understood the situation and scheduled a pick up and re-delivery of the correct tool cart. We all mutually decided on Monday June 12 coming from the Hendersonville store. Sunday, next day, I got an email that they changed the delivery and pick up without contacting me first. I called Hendersonville asking why they changed it and they said the Hermitage store is the one who will be delivering it now. I called back the Hermitage store for clarification to which they said they will now be delivering it and they had changed the pick up and delivery day to Tuesday instead since they could not accommodate Monday. We couldn't do Tuesday so we decided on Wednesday (his birthday). Wednesday morning the pick up arrived at 6:20 AM. The driver did not have the replacement tool cart as they said he would. Later that morning at 8:30AM, I received a notification saying the delivery had been made even though it had not. I called the Hermitage store and spoke with Sharon? who looked into what may have happened and they "believed" they loaded the incorrect SKU on the truck again. She said they need to build the correct tool cart and cannot deliver it until the Thursday, following day. We agreed to the following day, Thursday (Today). She also told me I could follow up with the store Manager, Michelle if I needed to. Around 4:30pm that afternoon I received another notification saying my order was delivered (again). I called the store to clarify this would not impact the new delivery day. Randall answered the phone and I asked if we were still on track with the delivery despite the additional notification. Alex, then began yelling in the background telling him what to say to me. After a lot of unprofessional confusion (and everything we have dealt with to this point), I asked to speak to the Manager Michelle. I introduced myself and asked if she had been included on this week-long issue yet and she said no. Unbelievable. I re-told her everything up to that moment and she clearly did not care about her teams incompetence and just wanted to go see what tool cart was assembled to see if it was correct. After 45 minutes I called back and Alex reluctantly spoke to me and said that Michelle told her to tell me it's the correct tool cart. I asked if she double checked the SKU's and Alex said "yes that's the one". Based off her non reassuring-tone, I asked for Michelle to personally call me so I can hear it from her. Michelle called about 20 minutes later telling me it's the correct cart and that I was all set. She also said this was "probably just an accident because the carts look the same" with a "no big deal" attitude about it. That is the biggest problem I have with this entire thing. The inconvenience that we were put through for 5 days because this location cannot match a SKU and acting like it's a simple accident. Then not caring enough to make this priority to get this completed the right way, continue to not communicate amongst the staff and have the employees speak to us like we are a nuisance to them really reminded us why we always choose Lowes over Home Depot. read more

Great selection of products. great staff with lots of knowledge and willingness to lend a helping hand!

I remember when you walked in and asked a question and they knew exactly what you needed and if they didn't know, they found someone who did. Now the store is full of lazy younger people with no desire to help. They'd rather stand around talking. I have been in at least 7 times in the last month and when asked where something is I have been told, "I don't know" then looking at me like, do you expect more? Or being told, "I think it's on aisle" and of course it's not. When asked for help loading cement mixer since Im disabled (even if I don't look at it) the young man clearly preferred standing talking to their co-workers. I've had 2 people out of prolly 8 make sure I was taken care of and they were older workers. The last straw was the table I worked so hard on was just destroyed by a product THEIR employee handed me and said I needed when I asked what I thought was an expert's opinion since I didn't know. So after sanding, painting and working for 5 days between laying on heating pads, I sprayed a sealer on my pink table. The one I was handed and told I needed. It has now dried with what looks like urine stain on it. This was so hard for me physically to do and something i wanted to do since i bought it 4 yrs ago and now totally ruined. When I started this message I called to talk to a manager. 18 min later and I'm ending this still on hold. Update: was on hold for a manager for almost 30 min and then was told the manager was dealing with an IT issue and could they give them a message. I left the message and she said, something like, "hopefully" they can call back. I said, NO I am not requesting the possibility of maybe a call back. Either they call me or I walk in. The table isn't heavy. i could just bring it with me to put on display for others to see. read more

The Home Depot - Table that was ruined by a product their employee told me I needed - Nurseries & Gardening Near Me - Hermitage, Tennessee

Needed odds & ends, wood glue door knobs, keys made.... People working here were Friendly and Helpful, we found everything quickly and were checked out post-haste. Nice to get on with the projects at hand. read more

The Home Depot - Isle # 6 - Nurseries & Gardening Near Me - Hermitage, Tennessee

Home Depot Cares More about Policies than Customers Please let me tell you a story about why the Home Depot in Hermitage, TN should be avoided at all costs: · Early November 2021: I notice our dishwasher is leaking and likely beyond repair. We head to the local Home Depot and buy a new *Whirlpool dishwasher · Wednesday before Thanksgiving: new dishwasher arrives but is in horrible shape (literally looks like someone took a sledgehammer to the front of it). We reject the arrival and reschedule · Early December 2021: I'm informed there are shipping delays and there is no ETA on when new dishwasher will arrive. · December 21, 2021. New dishwasher arrives. No visible wear and tear on the outside after removed from the box in front of me. We paid Home Depot for installation, but the assistant was unable (unwilling?) to remove the old dishwasher because he said the tile in our kitchen was blocking the dishwasher and made him unable to remove it. · December-January 21-22. We encountered various issues removing the tile. One dealer wanted to overcharge us. We settled for another source who no showed on the day he was to arrive and basically ripped us off. · March 2022: 1. were able to finally remove the flooring. Home Depot refused to honor the installation we paid for because it was outside the 30-day window. I had to hire a third party to install the new dishwasher. 2. The third-party repair person, upon inspection, finds the "new" dishwasher was also severely damaged, likely during delivery. It was not noticed by us. The third-party repair person is on record saying the damage he saw was with an inspection by flashlight under the dishwasher and that I would not have noticed it unless I knew what to look for. 3. We informed Home Depot of the latest development and their response is basically "too bad and we don't care." It was outside the 30 day window, so they told us we are basically stuck paying close to $1000 for a dishwasher that was broken on delivery. · It looks like we will have no option but to purchase yet another dishwasher. We will NOT be purchasing it from Home Depot and I will never purchase anything from Home Deport ever again. I will cut up my Home Depot credit card as soon as it is settled. If I can talk at least one person out of being a Home Depot customer, I will be very happy, because I know I have done them a huge favor. Regards: Robert Daniel *PS: Avoid Whirlpool/Maytag if at all possible, as well. read more

Second Home Depot I went to after One Hundred Oaks location in Nashville. I'm pretty sure all Home Depot's in Nashville are low quality with lazy employees. I went at 5pm on a Friday and all I needed was 1 piece of wood cut into thirds. I found the wood, walked by maybe 10 employees standing at self checkout talking, went to customer service to page someone to lumber. Waited 15 minutes and called the store while I was in it to ask if someone was coming over. I got put on hold for 10 more min and told all employees who were capable of cutting wood "went to lunch". As I walked out several employees were still standing around talking and no one offered to help. I went to Lowe's right across the street immediately after and they helped me in 10 min. DO NOT WASTE YOUR TIME. GO TO LOWES. They're actually nice and helpful. read more

A Home Depot is usually a Home Depot (like how almost every Starbucks is almost exactly the same), but I couldn't get any help at this Home Depot yesterday. I was there trying to find out about their countertops. An employee had been in the area talking to other customers so I circled and came back around. And then he was nowhere to be found. I waited for 10 minutes but no one ever showed up to help. So I left and went back to work and figured I'd go to the Home Depot closer to my house that night. Kind of a bummer. read more

Waste of 30 minutes. Went in for 4 tools didn't have a single one, finally found something similar price was off from the shelf it was on. Then when I looked it up I found it for 20% cheaper on Amazon. Then the girl says they don't price match to Amazon even though I've literally done that 20+ times at several Home Depot's. Waste of time I'll just buy my tools off Amazon. Save my self the time and money. Way to loose business. read more

I haven't written a negative review in a long time, it takes a lot for me to have an experience so bad that I feel the need to tell others about it. Home Depot in Hermitage makes it very easy to write this review. My refrigerator crapped out yesterday. The ice maker stopped working and there were enough issues that it needed to be replaced. I'm the type of shopper who will compare...what's in stock, what are the prices, do they have it right away, is there a sale, how fast can they deliver it? All these things go into my decision. So I started at Lowes with my comparison. They had one I liked but like a good value shopper I still needed to compare so I crossed the street to home depot. I got back to the appliance department and started to browse. This lady comes around the corner practically yelling at me "SALE IN NOVEMBER". I told her that I appreciated that but I needed one asap and that I would just like to look around and compare. Well she continued to follow me still yelling at me "DO YOU KNOW YOUR MEASUREMENTS" "I CANT SELL IT UNLESS YOU DO" "THATS COUNTER DEPTH" "WE DONT HAVE THAT ONE" "IF THE SIGN IS BACKWARDS ITS NOT AVAILABLE" "ILL HAVE TO CHECK AVAILABILITY ON ALL OF THESE" Every little thing was an issue. There was one on sale at the front of the department. I assumed, like most probably would, that it was the last one and I could just get that one. So I told her I wanted that one, she proceeds to tell me that she has to check availability and I ask her if I can't just buy they one "WELL OF COURSE NOT!" and then chuckled like I was stupid for asking. She looked in the computer and said she couldn't get it to me until mid November. I said no thank you and headed out. On my way out I stopped at the customer service desk and told them I had the most rude experience I had ever had when planning on spending a lot of money. I also told them I would be heading over to Lowes to buy my refrigerator and I would still do that if it was double the price. Lowes was amazing by the way. I was able to compare and look at each one. I wasn't hovered over. He was there to answer my questions and help me compare, even moving around shelves to help me figure out space. I was able to order and have it delivered tomorrow with my broken one taken away and recycled. My money and time was better spent at lowes and will continue to be spent at lowes. read more

I went with my daughter to look at washers and dryers. Her washer was not working. She found one that she liked but the delivery date was too far out. She was leaving on business. She picked another Samsung set that would deliver on January 6th. That way she could get her laundry done before she left. The day before they sent an email that delivery was going to be late ,the 11th. She picked a more expensive set so she could have it in time! The salesman said it would deliver on the 6th. He also said that they had them ready to deliver. The delivery dept blamed it on weather. Samsung told her she could have gotten it on time if she had bought it from them. They couldn't do anything about it since they didn't ship it themselves. Is this how today's businesses are going to work? read more

Ruthie in appliances is a gem in this store! We ordered a washer and dryer set and came back the next day and ordered new kitchen appliances. She worked with us both days and she knows her stuff! The 5 stars is for her. We inquired about getting new counter tops installed and attempted to pick out samples and set up a time to come back to provide measurements, however the guy we were working with was rude the entire time. He acted like it was an inconvenience that we were there. Because of that we will be going somewhere else to have our counter tops replaced. read more

I recently walked in and the first 5 employees I saw were not wearing a mask. During my whole visit, I only saw a few employees wearing a mask. I went to Lowe's across the street and I saw every employee properly wearing a mask and they had hand sanitizer at both doors. I know which store really cares about the customer and who I'll be shopping with! read more

We ordered carpet on July 28th. The installer said the pattern in the carpet couldn't be matched and suggested we pick new carpet. We did and almost 2 months later still no carpet. We have spent over $11000 this summer doing remodeling and storm repairs and have always been loyal customers. It saddens me that even after talking to Chris Blair the manager nothing done. Why do they have a flooring dept??? read more

Guy in paint area was helpful and kind. Went to Thompson lane snd was treated like we were stupid and young girl was rude.

Fuel and concenience store, they have lottery and if you shop at Home Depot frquently the rewards programs saves a little on your fuel costs. Prices are comparable or a little lower than the other stores around the area but get alot better if you get one of the 10, 20, or 30 cent a gallon discounts from shopping at Home Depot. read more

The Home Depot - Nurseries & Gardening Near Me - Hermitage, Tennessee

So the fridge we got was too big, which was my fault. However, with the help of Randall and Sherradin (might have misspelled that) helped my wife and I find an even better fridge with everything we wanted (filtered water and stainless steel) that was the perfect size for our kitchen. Sherradin then worked with me, moving heaven and earth, to arrange the delivery of the new fridge and the pickup of the one we originally purchased but didn't fit. Now with a proper size fridge installed and our dishwasher installed as well we couldn't be happier! Home Depot customer for life here. read more

Very disappointed with their customer service. Some of the cashiers are never in a good mood and seem to be bothered when you ask for help or questions. Being pregnant doesn't seem to help when I need to load things into my car.. I asked for help and waited 20 minutes in the loading zone only to be ignored by the guy "organizing" and typing in his cashier desk area.. Finally another customer helped me load my things. I must say that the return desk lady is always nice. Good products, horrible customer service. read more

Went to this location for a few things today and could not find anything that I needed. Needed a pair of gloves for gardening, and all they had was dipped in latex or were some sort of impact resistant glove. Then looked for kitchen faucets. I asked an employee where they were and they just pointed and said there. He was not very friendly nor was he helpful. Needless to say, I will not be going back to this location. read more

The floor plan is opposite the other stores.... so you have to walk around until you find someone in an orange apron that can direct you to the right aisle.... Best time to go is early morning.. before the church crowd go. And after you pay for your good, the cashier kindly asks you to put in a good word for her... I would much rather find what I need, pay for it, get out.... Don't ask me to go online and describe my service with you.. Thank you. read more

Great customer service from the young man named Zaman. He saw me struggling to reached the top shelf because I'm too short and he helped me chose the best product! Definitely deserves a raise! read more

Bought a Brinkmann Electric Smoker here and realized when I was putting it together that it was missing a few parts. Tried following the instructions in the box for missing parts(Call Brinkmann and leave the retailer alone) but Brinkmann would not call me back. I called Home Depot and they told me to bring it back and they would swap it out and deal with sending it back to Brinkmann. Once there, it was less than a 5 minute process and that was only because they had me check the box to make sure that the replacement had all needed parts. I give them 4 stars for the great customer service. read more

This review is actually for their installation division( Romanoff Renovations). The horrendous job on the remodeled bathroom of my brother's house, and the only reason my writing is because he doesn't have a Yelp account and is partially disabled. Initially they had done a good job on the floor tile, but when it came time to finish, the installer couldn't make the vanity light line up with the vanity basin/sink and left a 2 inch gap next to the vanity basin which should have went in last to allow him to paint behind it (looks terrible), which made it look awful. When he told them he wasn't satisfied they didn't seem to care and wanted him to sign off on the satisfaction of completion? Really? Would not recommend them for an outhouse renovation after seeing it with my own eyes! read more

Every time I've been here it is very slow and they always seem too busy to help. I'm not coming here ever again! I'm happy thee is a Lowes across the street. read more

I went tonight with my family to find a Christmas tree. There were 5 employees with orange aprons drinking hot chocolate and coffee. We asked for help after 5-10 min of picking up trees on our own with no one interested enough to help a family of 4, he said sure, held one tree up that we were considering and then left when my husband said it had not enough branches, lets keep looking. After 5-10 min more of sifting thru trees on our own we crossed the street to Lowes n their one associate who came by to help us right away. We found a tree within 5 min at Lowes. read more

Very knowledgeable and helpful staff. They were very informative and didnt treat my like I was dumb when asking about retiling a back splash. I highly recommend stopping here for all your home needs read more

Not one of my favorite places to shop but it is close to home. It is a lot better than the auto fuel center they have.

In the past 2 years my wife and I have spent well over $50000 renovating and redecorating a house. I cannot praise the help of Danny, Matt, Jim Gotto Sharon and the many others. As I said when we were fast into this: a day without Home Depot was like a day without sunshine. read more