I THOUGHT I HAD HOPE, BUT IN THE END I WAS THE DOPE. THEN I COULDN'T COPE with just being left out there on the floor thinking that a HOME DEPOT ASSOCIATE was really helping me. I wanted to purchase one 60 inch wheelbarrow handle. The store online indicated there was 102 in stock on Aisle 1 Bay 11 but there was ZERO TO BE FOUND. I found an associate women (picture enclosed) who ran the SKU said she had to find someone to retrieve them from storage. As I waited for her to return the clock was ticking. 20 mins later I found her in the garden center helping someone else? When I confronted her about leaving me hanging, she told me her boss who knew where the stock was in the store was at a meeting. Now why on earth couldn't she tell me this earlier??? She freaking waisted my time!!! So bounced and drove over to the HD Farmingdale NY Location, and guess what? Right in my face, stocked with 8 just like I found on the Home Depot Farmingdale website. I mean like WTF !!! SO IF I PLAN TO GO TO HOME DEPOT AGAIN I WILL STICK WITH ROUTE 110 IN SUFFOLK COUNTY. Looks like all stores are NOT created equal and neither is MANAGEMENT. Besides you'd be doing yourself a Favor in the end because there is a LOWES and a WALMART 10 mins apart from HD FARMINGDALE. This way if you need to bounce out of HD Farmingdale at any time you'll have options. I gave the Copiague HD just 2 stars because on several occasions I have been aggravated at that store. Customer Service these days are JOKE, and after 6pm I noticed Copiague HD is a ghost town for hired help on the floor. I ended going Ace Hardware on another occasion, paid a bit more but found what I needed right away. And I hate Ace....LOL The Review Guru New York read more

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I'm really not that impressed with any Home Depot. But out of convenience, I find myself in one from time to time. My main problem is the store website lists that items are in stock and upon visiting the store, you find out it's not the case. Trying to find an employee to assist you is also a problem in and of itself. I would say this location is deserving of 1.5 stars (and that's being generous). read more

Bought sight bulb from store unfortunately had no receipt store manager would not come down to work out return best to pay by card don't pay cash or your finish they would not give store credit neither. read more

I am very disappointed when one employee of a company knows what initiatives the company values and implements when other employees do not have the same knowledge. Home Depot takes part in recycling programs as it's clearly stated on their website https://ecoactions.homedepot.com/blog/home-depot-recycling-programs/ When I called the Home Depot in Copiague the day before, an employee said they recycle Styrofoam and to bring it to the customer service. Today I went to customer service and the employee working at the front desk said the complete opposite. I spoke with the general manager of the store and then she referred me to call 1-800-HOME-DEPOT (1-800-466-3337) . Once I called 1-800-Home-Depot they said the company does recycle Styrofoam, but some stores based on state policies are not required to offer these services. I suggested this should be noted on the company website as what states take part in this initiative versus which ones are not recycling Styrofoam as an example. read more

I love this Home Depot. Despite certain areas there is zero service but everything is in stock. I love the garden section as well. The people are very nice and helpful as well. read more

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40min waiting for a propane tank exchange ended up getting a refund and leaving because nobody came. Terrible work ethic in these stores

I ordered a microwave online and it was curbside assistance and the box was unbelievably destroyed and they said oh it's not damaged inside it's just the outside I took it home and it is damaged inside I need to let microwave for my 96-year-old friend. I went all the way to your store from Valley Stream for you guys to bring out the box looking like that and damaged microwave it's disgusting now I have to go look for another microwave and I wasted my time. And my gas The workers were very nice but should've never give me a product like this damaged. read more

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Don't Come here. Avoid this location at all costs! If I could give this place 0 stars I would. I came here looking for an air purifier on the most port air quality day in NY and was completely ignored. Crazy! I was asking for help and one guy said he didn't work there LOL I was like oh okay but he was helping someone else lol. Then the rep with the orange apron gave me wrong directions. I am just going to go to another store. Crazy Don't Cone to that Home Depot. Nightmare. read more

For a Home Depot, this one gets all my stars. The Copiague Home Depot is always well organized. All of the aisles are labeled, some with icons of the items as well. This is the best time of year to visit if you are looking to get your back yard or garden ready for spring. They have recently put out all of the nice patio sets, outdoor fireplaces, BBQ's, and plants & flowers. They also have an excellent assortment of Easter themes flower baskets as well. Lots of displays with different succulents. Hanging baskets, window boxes, and more. I added a few pics of these, because they looked really nice. There were even some succulent planters in the shape of owls and snails. Succulents are great for those of us who do not have a particularly green thumb. You can get away with watering them as little as once a month and they will stay plump and healthy. Some will even flower once or twice throughout the season. The staff here is very knowledgeable. They always seem to know where even the most obscure type of screw can be found, down to the eye level of the shelf it's on. It's as if they have been trained for some sort of home improvement Jeopardy challenge. Also, the self-checkout lanes move fast thanks to one of the most up to date checkout systems I've seen in any store. You don't even have to remove larger items from your cart. Just scan everything with the scanner gun and you're done. Easy-peasy! All in all, I really enjoy shopping here. :-) read more

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There's Never lumber associates around to help customers around or in the cutting center they need more associates

Good: -I asked to get a refund on an online product I ordered that was not present in the store, and they obliged. -When you get an experienced worker to help, they have answers Bad: -I ordered 2 products online separately and was told they were available but only one was present -You have to be patient enough to get through 2 or 3 workers to find out what's really going on -If you're ordering something online to be picked up, expect it from the Farmingdale Home Depot read more

The Home Depot - Typical Home Depot layout - Hardware Stores Near Me - Copiague, New York

purchased a hose reel last September for 180$. The handle snapped in half while realing in the hose in this spring. we thought it should have lasted longer. while Home Depot sells it on line the store doesn't carry it anymore. they offered nothing except 1 penny saying that once the store stops carrying an item they say it was clearanced at 1 penny. they also advised they are unrelated to the online company. the manager offered nothing and was completely unwilling to make any kind of fair resolution. this is how to kill a brick and mortar store. it's why Jeff bezos is a billionaire read more

I needed to buy more driveway sealer for a second coat and my local Home Depot was out. I checked the HD app and it said the Copiague store had it in stock. I call to confirm and was told they did have it. I drive 45 minutes and get to the store and find out that there are none in stock. I tell the story to the guy in hardware who says "This happens all the time". I go customer service and ask to speak to a manager. I'm told she just walked by. They get her in the phone. She never speaks to me but tells them that the product is not in stock. So this manager who manages the person who gave me wrong information, never comes out to talk to, never apologizes to me and makes no attempt at providing any kind of customer service. Two hours out of my life wasted and I didn't even get an apology from someone in charge. The management here is a joke. My first experience with this store is also my last. read more

The sales associate who helped us from start to finish in the floor department with our blinds was incredible. Her name was Tess. She was by far the most helpful, patient and knowledgeable associate that has ever helped us at Home Depot!! read more

This Home Depot it's close to my house so it's convenient to come here but it seems like the people that work here don't know where stuff is and when you ask them they say I don't work in this department. So what are you doing here why don't you go work in your department. Besides that they have a lot of stuff to pick from in the garden department Hardware but if I have more time I like the one in Farmingdale better they seem to know what they're doing over there read more

The Home Depot - Halloween decorations - Hardware Stores Near Me - Copiague, New York

I went to Home Depot to get some paint, there was no one around to help. I asked someone from another department he snaps at me that they are behind the counter in paint. I replied I've been waiting for 10 minutes and no one is around I would not have asked if they were there, he replies am I the only one working today and storms off. I go to customer service and tell the young lady there no one is in the paint department I'm going to Lowe's because you now have a line, her response do you not want me to call someone SMH. read more

The Home Depot - Paint shopping - Hardware Stores Near Me - Copiague, New York

Well i have been on hold for about 20 min while waiting for an answer about a water heater. Hey they finally picked up with the answer "I can hardly here you can you call back or come in." Great Job No wonder it's nick name is Home Dopey!!!! *****EDIT**** So I go into the store go to the service desk they tell me go find someone in plumbing. I finally find someone and they tell me just call the 1-800 number on the box. What a waste of time!!!! I call the number on the box and after getting the run around there 2 hours later they finally tell me they don't have oil fired water heaters. Bunch of incompetent ^%$^#^%# !!!!!!!!!!! read more

Buyers beware worse home depot to ever come to!! No one is knowledgeable they do not want to do their job. And their policies are backwards!

they employees where no help but I was still able to get what I needed!! and the price was right!

Not sure what the plan is for this store, But it sure does need an overhaul. This place is a total disaster and complete mess. I dare you to try to find any help in this location. There is no one around, and when you do finally find someone wearing an orange apron, they look at you like you've just disrupted something that is more important than the customer! Very Sad customer service here. read more

Purchased propane refill. Went outside to wait for attendant. After 15 minutes went to customer service and was told to go outside and they would call for an attendant . Waited outside another 10 minutes then went back to customer service to get a refund. They refunded my credit card and I went to Farmingdale to get propane. They didn't even try...ridiculous read more

I came to Home Depot to purchase sand to fill weight bags for outdoor cantilever umbrellas. The only person outside was the cashier. I asked where the bags were and if there was someone to help me. He pointed indside and said there was someone in gardening who could help. I went to the back by sand to wait for help. Suffice it to say no one showed up and I had to load the bags myself. Scratching my arm up pretty good in the process. I was pretty perturbed and went right to customer service. I had to load 200 pounds of sand myself the manager came by and said he would help me put it in my car. Too little too late. A shame with all the muscle working there an old lady has to load 200 pound of sand herself. Made me wonder why I didnt just go to Lowes... next time I shall! read more

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The worst costumer service. I ordered a nest thermostat online. I did not like the color I went to the store to exchange it for the color I wanted and they had it in stock. The customer service rep said he can not exchange it. I asked to speak with the manager who he called on the phone and the manager refuse to speak with us and would not meet with us. I ended up leaving the store with no nest no service. Nothing what a waste. Bestbuy had a better deal and a free google mini speaker. read more

Let me preface this by saying the service at this Home Depot is subpar. There are two Home Depots in the area, here in Copaigue and Farmingdale at the airport. Farmingdale is a big one, and the service is meh. The service here is even worse than Farmingdale. Farmingdale is busy so at least they have a legitimate excuse. This place is sleepy to moderate. Pro desk seems understaffed and confused. One guy comes to work and serves the guy right behind me in line. When I questioned this, the employee simply said, "I thought (the guy behind the pro desk) was helping you" So if you come here be sure to be very proactive and et the employees attention otherwise they'll serve the person behind you. You'll also find that items are misstocked even at 8 am. For example, you'll find 50 dollar items shelved where the price tags say 25 dollars. In general you want to match the 6 digit SKU numbers to always be sure but they seem particularly sloppy here. read more

My love for making stuff always starts at home depot because I know I can always get my flowers and greenery from here as well as any wood or paints that I would need. The people at this location are pretty friendly. They are also helpful in helping us find exactly what we needed. The checkout line went quick which was nice on a busy day. read more

It's Home Depot. They have the same things all of the other 2500 Home Depots Have. What make this one different? Well they're close by my new house and the staff is friendly and helpful. When you're looking for tools or materials to build something with said new tools look no further than this place. The outdoor section is great as well. And ladies if you come here with your men let them browse and have their fun. It's like our shoe store....if DeWalt made shoes :) read more

Went during covid to make some returns. They had everyone six feet apart and they required customers to wear masks, which is appreciated during these times. During my return Jenai helped me and she made the process very easy. She was also nice which is cool. 10/10 customer service. read more

I went to this Home Depot on Sunday to order a Patio Heater that they advertised on their website. I was told they had just gotten a delivery and I would have to purchase and get it another day after they unloaded the truck. I stopped by on Monday the holiday to try and get it. I was told it was still on the truck and I would receive an email to pick it up. On Thursday 10/15/20 I called to see if I could pick it up. I spoke to one of the managers and he informed me that it was written that I picked up the item already. I told him I never received the item and asked if I could speak to Tom the manager I dealt with when I ordered it on Sunday and tried to pick it up on Monday. I will not shop at Hime Depot anymore if this is not corrected and I get the item I purchased. Total incompetence by the people working there. read more

Recently just ordered 17 boxes of Weaber weathered board in the color Nantucket gray. Had to get it delivered due to COVID19. After bringing 17 boxes in and opening it I discover the grey is actually more of a blue. The wood looks nothing like the picture in fact looks so bad I have to bring all of this back in hopes of finding something new. Pissed off because I enjoy going to Home Depot but this is ridiculous. read more

Bought a box of LED bulbs and accidentally grabbed non-dimmable. Paid cash and went home. Somehow in my travels dropped the receipt. Went to swap for dimmable an hour later and they would not exchange them or issue a store credit. Totally ridiculous policy that began 8/24. I will never shop at depot again. read more

if you need help finding something go somewhere else. Came here to look for a simple thing and ended up having to ask FIVE! separate employees, each not knowing where it is or how to find it. Had me waiting for half an hour for something that should have taken 15 mins tops. No one offered me advice or someone who knows what theyre doing. All just said dont know and walked away. horrible service read more

I love the store itself and the employees that work there. However I bought a beautiful ceiling fan for my kitchen. I had a contractor install it and no remote receiver. I called the company and they sent me a new one, I called my contractor back to install it,, that one did not work,,, so again weeks later still no fan working I called them back to tell them it is not working. Karen W at home depot "customer care" gave me such an attitude almost like it was my fault. After I explained what happened she told me to bring the fan into the nearest Home Depot,, I told her it was on my ceiling and I would have to call my contractor back to remove it, which is not free, I again explained the remote receiver was what I needed. She sends me an email on Dec 22nd saying she emailed them to obtain a new one. Haven't heard anything at all,, not an email, no remote receiver,, nothing,, talk about not caring about the customer,, I am so disgusted every time I look up at my ceiling fan. If I could give her a negative 0 I would. If you ever buy something with any parts missing/defective do yourself a favor and if Karen W answers hang up and call back again. I will be sure to tell every one I know about this. read more

The Home Depot - The part that is defective. - Hardware Stores Near Me - Copiague, New York

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They don't know how to measure nor count here. Get a truck, take your wood home and cut it. They will never get it right, and they won't make good on it either. The guys in the parking lot are way more competent than anyone in the actual store. Called customer service at the store, their most basic number. After 5 minutes of ringing, I hung up. My friend did me the favor of calling back when I stepped out, "it's already cut so you can't return it". Ahhhh yess the sweet sound of paying for their mistakes. Fool me once Home Depot....never again! read more

Very poor customer services they delivered 3 weeks early to a vacant house I will never buy their appliances again

I called twice the other day to ask a simple question and was left on hold for 20 minutes. When I finally connected to someone the phone rang and no employee ever picked up read more

We went to this store to make a purchase and we required help to get a large item. We requested help and waited over 10 minutes for someone to help us in the patio department. We finally just decided to leave because it was clear that no one was coming to help us. read more

Do yourself a favor and go to the Farmingdale location. My garage door order was a disaster from the beginning from the door company claiming I didn't have an appt to measure to the order being held because a Home Depot employee was on vacation for 2 weeks pushing the delivery and installation back another 5 weeks. Terrible customer service. I cancelled my order and will be going to Lowes. read more

This is the WORST Home Depot location. Steer clear and go to the one in farmingdale on 110 instead. It's taking me over a month to get a delivery and the customer service is atrocious. If I could cancel my order I would but it's too late. The managers don't even care and will put you on hold forever. Think twice before doing any kind of installation or major purchase here. I'd only buy plants and simple things here - not anything where you would require any follow up or actual customer service from them. read more

I wish there was a way to give 0 stars to all of home depot..... I went to buy a barbecue at Farmingdale after already picking it out online and making sure it was in stock..... half an hour of waiting in the store and they tell me it is NOT in stock. They sent me to copiague which is supposed to have 5 in stock. It was not on the floor, and there was no one in the department, I finally find someone to look for it and another half hour goes by while they try to find it . yes, they have it but they don't have any assembled, I pay for it and they assure me it will be ready to pick up in 3 days. well, almost 2 weeks later, no call, no text, no barbecue!! I have been on hold for 45 minutes and no one picks up the phone at the store!!!! I called the 800 number for customer service and after navigating their phone system I finally get a customer service rep who says, "let me contact the store" 15 minutes later, she says "I can't get through to them" ARGHHHHHHHHH!!!! read more

This review is for a workshop taught by Thor/Devin! We came for an interior paint & drywall repair workshop today and learned a lot. The instructor wasn't a super duper pro but he definitely knew what he was doing and kept it interesting and fun. We learned about types of paint, types of brushes, when to use each, and obviously about different ways to repair walls and install/repair molding. It was great that he let us spackle, sand, paint and install molding ourselves instead of just watching him do it. Officially ready to fix some walls! read more