Customer service was terrible.. Gianina who "helped" me and my elderly father out with our exchange was extremely rude making smart comments and remarks about an item we wrongly purchased just minutes before.. read more

I seldom leave reviews, but today I had a very pleasant interaction with Steve from the paint department. I couldn't figure out how to leave customer feedback since it's not on the receipt. He was beyond helpful while I looked for the right paint for a DIY project. He was kind and had the right recommendation. While I waited at the register, I realized that I needed and additional can, and he went to grab another can for me so I wouldn't lose my place in line (which was very long) this interaction makes up for all the less than friendly interactions I've had at Home Depot. We need more people like Steve in the paint department! read more

They never have the items I'm looking for in stock, I constantly have to drive to Danbury to shop their HomeDepot which is ran much better. Also, if I do find what I'm looking for it feels like everything other item has a part missing. They do not check the returned items before putting them back on the shelf but they do tape up the box to make it look like it was never opened previously. read more

A really good store with good staff. One of the best stores. The complaints below don't line up with years of shopping and renting there.

Staff at tool rental center were very rude and not helpful. One guy behind the counter made it well aware he didn't want to be there. He sent us away without giving the rental. When we returned to try and get the rental again he saw we were next and purposely worked slower and dragged out helping a previous customer. Keep in mind this was during our reservation time. The other guy came back and started to help us during this time the first man started yelling at us telling us that we were wrong. read more

You're better off going to any other Home Depot. If you're just looking for the basics: batteries, lightbulbs, etc., it's fine. But if you want an HD that has any kind of customer service, the latest stuff, the best selection, and a constantly refreshed stock... go elsewhere. This place is like the land HD management has forgotten about. The HD in Danbury is better, if you can deal with the 84/Danbury traffic situation. The check out line is an unorganized, unmitigated disaster which is immediately overwhelmed when the amount of people surpasses the amount of *functioning* kiosks by ONE. Home Depot management can't possibly believe this is what customers should or want to experience, which again leads me to believe this is the HD management has forgotten about. And WHY IS THE IN STORE MUSIC SO LOUD AND CRAPPY?! What happened to good old SILENCE?! This, alone, makes me want to not shop here. TURN OFF THE MUSIC! Also, not specific to this HD, but in general, HD's "ship to store" option is almost useless. I mean, it works; you can ship something to store. But it takes way longer than just having it sent to you, and trying to get someone at customer service to help you get your item, is like winning a lottery ticket. SO FRUSTRATING. . read more

Store remains an absolute disgrace. After pouring through warped lumber i found two pieces of 1x4x8 that were close to straight. Go to check out. The cashier needed a sku to scan. There was no sku. She had no idea what the price was for 1x4x8 pressure treated was, couldn't find it and told me I had to go take a picture of the price to buy it. I left the lumber at the checkout. I think they forgot that I am trying to give them money not do them a favor. read more

We bought our washing machine and a 5 year protection plan from them 2 years ago! I have been dealing with them for a month to try to get my appliance repaired. They can't get the parts to repair it, difficult to speak with someone who has solution, keep rescheduling appointments, not interested in my frustration and they just keep apologizing for "the inconvenience !" read more

Terrible customer service wouldn't come here for anything you cant do alone Really nasty staff read more

A few weeks ago, I purchased an animatronic Halloween witch that didn't fully work out of the box. The box directs you to contact Home Accents, which provided very poor customer service and a low quality product. Parts are 3 weeks in back order. Answers to email are barely literate and turn around time to answer an email is over a week and that is with me following up. Yesterday, I purchased a new Rheem hot water heater and as it was being installed, it was discovered to be leaking. Again, you contact the company and they give you terrible service. I called back 10 times before I finally didn't get disconnected. So a plumber will be paid to install it twice. I couldn't square way with Rheem so back to Home Depot with a new but leaking product. Hours wasted. read more

Well it's been a month since I wrote the previous review and we had an appointment for someone to come and redo the window. Waited around all day and no one ever showed, not even a phone call! So it's now November and we are still doing this dance with Home Depot. I am never letting them touch my home again! read more

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A pretty good Home Depot. Maybe it's because I'm from lower Westchester County and have unfortunately dealt with all the crummy locations of Home Depot in the area, but coming in here was actually a decent experience. Normally I'm used to terrible, unhelpful employees - but in here, the employees were generally out on the floor working, friendly, helpful, and plentiful. I saw some of the other reviews of the employees here, but based on when I came in, I experienced nothing negative at all. I respect others' reviews and opinions, but I can only comment on my own. It's small potatoes really, but the HD locations nearest me have putrid employees mostly. Although when a competitor (Lowe's) opened up near one of them, I guess they are now a little friendlier. There's no Lowe's here, so it must be natural. Imagine that - paid employees actually doing what they're supposed to do! Anyway, this location was stocked nicely and has basically what every other Home Depot carries. There were a lot more self checkout stations than I've seen at other locations, but plenty of live cashiers as well. Shares the land with other businesses, but they have a larger portion of parking lot for themselves. So in comparison to other Home Depot locations in lower Westchester and the surrounding areas, this location is a very good bet as far as actual employees doing their jobs. Everything is else is as standard as any other Home Depot location. read more

The worst place ever! Do not go here if you have dogs! Not sure when the policy went into effect but they do not allow dogs all of a sudden. I was walking down an aisle with my dog and an employee saw my dog jumped up out of his chair and flung his chair towards us which startled my dog who then barked at him. He started yelling at me to get my dog out of here, no dogs are allowed and he was also saying my dog tried to attack him which my dog was by my side the whole time!! While walking out I saw another dog owner and told her dogs aren't allowed inside anymore and she was shocked and still proceeded to go inside. I then called The Home Depot phone number to see when this policy went into effect and she stated there is no policy that dogs aren't allowed, people bring there dogs to the stores all the time! Please do NOT hire people who are going to act this way!! read more

I've had it with this Home Depot... worst staff of any location! I came in a few months ago, and made some returns. For some unknown reason customer service desk employee was super annoyed. Halfway through my return he looked at my receipt which was from the fishkill location and said, next time take this stuff back to fishkill (in a nasty tone). I said "excuse me? Am I not allowed to return home depot items to other locations?" He just gave me a dirty look, and finished my return. - Uncalled for... Last week I came in as they were training new employees at the front door. I walked in, and had trouble finding an item I saw online. I went back up to the front where 3 employees were standing to ask if they could look up the item by number. The trainer (a black male) was so snotty and said, "you can look it up on your phone" - this while he was holding the home depot hand-held scanner... I told him that I do not get good service inside their building, and again I asked if he would look on the home depot store scanner. His response? "I don't know how, you can do it on your cell"... how can you be training new employees while you do not know how to do your job properly? Oddly a woman who was getting off her shift saw what was happening and showed him how to look up the item with his system. As she was doing this he said at least two times "you know you could have done this on your phone" - nice customer service! The last straw was a few days later. I came in to purchase a halloween holiday decoration. Online said one in stock. When I arrived the one they had was the floor model. When I asked to purchase it, the employee said they would sell it but I they needed the managers permission. Home depot already began switching over to Xmas decorations at this point and employees said no more Halloween would be coming in. The manager rudely came up to me and asked if I requested him. I asked to purchase the floor model and he said abruptly said "no", he would not sell it. Claiming he needed it to display to other customers. I asked him if more were due in or if I was able to order one, again he said "no". This turned into a bit of an argument since I knew no more halloween decorations were coming in so it was pointless to have a floor model for a non-stocked item. We went back and forth for a bit, and instead of helping me find another home depot which would have it he, like the other employee told me to look it up online... I eventually called Poughkeepsie who had one floor model in stock as well - they gladly sold it to me and even took 10% off. To say Brewster's staff is bad is an under statement. Most are just rude, and dismissive. I am a pro member and shop at home depots all over the area. Brewster is by far the absolute worst and I will now avoid this store any chance I can get. You have been warned. read more

What a worthless store! Employees busy chatting and on their phones. Can't be bothered with customers. Not knowledgeable about product. Will have you chasing all over the store A serious waste of time. Don't go there. You'll get the same amount oh help on Amazon. And you won't have to drive there. Who runs this mess!??? read more

All Home Depot's are the same. No one working on the floor to help you. No cashiers. I was trying to buy a Weedwhacker and They had them locked up behind gates with padlocks. And nobody on the floor to help you. People say that is to prevent theft but that doesn't make any sense. They have the big items locked up but small items that you can easily put in your pocket. Are out for you to just Grab all you want. And corporate says they will pass the information along to the store manager. Store manager does not make the decision to put everything behind gates that comes from corporate. read more

Fantastic store!! Always clean and neat, plenty of room to make be around and never that crowded. The kitchen cabinet designers are A+++ read more

Crappy customer service. I've called many times trying to get a hold of someone in the Milling Department regarding my storm door order I placed in-store almost a month ago. All I get is "Oh sorry, no one is here, let me get your name and number and I'll have someone call you back" or "Sorry, I hate to rush you off the phone but I have to go. I'm handing this off to so-and-so and he'll call you back". All I want is my storm door estimate and to have it installed! I'm trying to GIVE you MONEY, Home Depot, but you just don't want to take it. Seriously, I decided against my estimate from Lowe's because this was the one instance where Home Depot's prices were seemingly lower, yet they can't get their sh*t together fast enough to give a customer a call back and keep the process moving along. I'm starting to think that I should have stuck with Lowes. What a waste of time. Total disappointment too because most of the employees who have helped me in the store are friendly and knowledgeable. Whatever your issue is (understaffed, shitty upper management etc.), fix it...fast. read more

This is the best HomeDepot I've ever been to. Everyone's always eager to help you they have the new box system except the push the cart in front of it so that's the only downfall to you can't get to the new pick up box. I've been to the one in New Rochelle and their employees basically just sit on the floor to stock shelves don't know where anything is in the place is a mess. I've been to the one in Port Chester with the scene to clutter and hide from customers and you could stand in front of them confused and they won't ask you if you need any help. I go to a lot of them including the one in Yonkers which is very large and also does not have quality employees. None of them have an efficient Internet pick up system except for the Brewster Home Depot you can almost guarantee you'll get it in two hours. read more

Always find what I need. And several people ask if I need help finding something. Been going here for years.

We had to go to Home Depot in Southeast today-not sure what is happening here but for the second time in as many weeks I am shocked by the behavior and actions of some employees -this included multiple employees standing in groups( distance -middle of aisles) , one young employee running up the aisle laughing and yelling to his colleagues about an incident - a young lady stocking shelves talking about how much this was going to suck, a young man entertaining a small group of his friends in the middle of the aisle ,the security guy at the exit door on his phone and the final straw,a young man stocking toilet seats who pushed his way between my husband and the shelves -not a word We have been going to this store for many years-I understand that we are in the midst of a pandemic but does that mean that expectations and customer service go out the door??? read more

Story starts back in December I needed an exterior door. I got it measured and waited WEEKS before they got a phone call back. When I did I went in ordered a door but was told the guy I ordered it with has to help me. He wasn't there. Tomorrow is February, I still don't even have an exterior door nor an instillation date. I spent an Hour and a half in the store before they figured out how to get my door all set up for an install THEN said wait this is way too much hold on let us try to fix this order because it was over $1500.00! This was a vinyl 250 dollar door. I finally got up and left because I spent over an hour and they still couldn't figure it out. My advice stay away from this store! read more

Useless. Did an an order for tiles. One box short on delivery. HD gave ME the phone number to the vendor and told ME to tell them to find/send a missing box. Vendor never answered the number. Then HD told me they'd "try" to tell their vendor to send the missing box. No update calls from HD with status. Then they told me to call, EVERYDAY at 5 am when they processed deliveries, to see if they came in. Weeks later, I got my missing tiles. When we finally started the project, HD or the vendor, had sent the wrong color for the trim pieces. We just went with it because HD was too much of a failure to waste more time with. Three calls to the general manager, none returned. Never went back. read more

No matter when I go into this store there are never enough people working. I. Been waiting for someone in the paint department for over 20 minutes. Even after notifying customer service still no one working the counter. I've been Lowes in Yorktown and they have multiple people working in every department. This is a disgrace. Looks like I'll be shopping in Lowes from now on. read more

I like the store itself. Most people are friendly. But, there seems to be a lack of training in associates because they don't seem to know what they are doing or how to assist customers, which is upsetting in a home improvement store. My husband rented a chainsaw, brings it home, the chainsaw is smoking as soon as it touches the tree. He takes it back and the associates are admitting this one is out of order but are also telling him that they will CHARGE him for the time he used with this one and he will have to rent another. (We both worked at Home Depot's in the city and this isn't the way to handle the situation) A 3rd associate comes over and says that they put the chain on backwards. No 'I'm sorry', or 'here take this one for your time'. So now, we are literally and figuratively PAYING for their mistake? This wasn't the first issue but it will be the last because we will no longer be shopping at this Home Depot. *Googling directions to the closest Lowes* read more

This without a doubt has to be the worst run Home Depot. It's a beautiful Sunday morning at 10:30 with a full parking lot and other then a cashier at the garden department the only way to pay for anything is through self checkout with a line of 20 people. REALLY?????? Might I add, what is up with the tool rental department? They seem to march to a totally different drum then the rest of the store. While I'm not crazy about this Home Depot in particular at least they are friendly. Tool rental is mostly indignant. Just when you think it couldn't get any worse, I tried to purchase a $550 water softener that was on a shelf in 3/16/20 at 7 pm. The worker asked me are "you sure you want that item, I have a smaller one that's on the floor by the back wall"? Another customer helped me get the item down andd dc I never saw the employee again. NICE JOB read more

The Home Depot - Wasting my day at Home Depot to self checkout line - Hardware Stores Near Me - Brewster, New York

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Very clean and stocked. Staff very attentive and facility and have rewarded us generously during the Covid 19 disaster.

Good location... Poor customer service... Not well-stocked... Keep hoping it'll get better read more

My "question" I asked Home Depit was removed because "it was unlikely to bring positive dialogue ". Just was asking why they say no bags, when they did a d make the tellers say they have none? Still, today, refusing to supply small parts bags. I'll buy all my lumber and then have stick all the screws and speciality bits (6) in my pockets.. Why would a manager consciously put this policy in place? It's been so long, that at this point it must be planned. But, IF you forget ur small parts bag at home, look around behind the tills before u checkout. That's where the bags are hidden, I guess they only give them to as***les who complain. If I are nice, walk out like a shoplifter. read more

On phone for 29 min 40 sec and holding. Called twice, was turned over to the garden department, for some reason. They hung up. Called back. Asked for name of employee, who immediately hung up. Called what's humorously referred to as customer service; SHE'S trying to call the Brewster store...and not having any luck. Phone just rings and rings; if answered at all, you get robot selection of services you don't want. Wonder if the manager, Rich Chamberlain, according to the receipt, knows about this, his employees' actions, or gives a darn. Still on hold with "Mary" who comes back in 5 min 25 sec to say I'll be getting a call from "Jake" the manager. Hmmm. Receipt says Rich is the manager. What a disgrace this store has proven. read more

Nice clean store. Helpful staff. Slow checking out if you're waiting on the self checkout line bc there are no actual cashiers.

Good store until you need someone to help. My third time where I needed to have someone pull down lumber as the lower shelves are not fully stocked and you have to wait forever to get someone to help but first you have to ask multiple people to find someone. read more

Last two visits to the Home Depot in Waynesboro, VA and NO cashiers. There were only self-service registers. Maybe ok for groceries but on one trip I had several large items that were impossible to scan and one was too heavy to maneuver to try and access the barcode to manually enter. I walked out in frustration. One sales associate was busy with other customers. 2nd visit last week for a gallon of Behr paint and again, no cashiers. I am one of those who do not like these self service registers. They tend to be quirky and last thing I want to do after a long day is to have to scan and bag my own purchases. I made inquiry and was informed due to "personnel issues" they now only offered self-service registers. I will make one more purchase for their Behr specialty paint and that will be the last time I will shop there. Lowe's and local Ace Hardware will get my further business. read more

Even though mask wearing is required by Company policy and state law, many Home Depot employees either do not have their masks on or do not fully cover their mouth and nose. I like this store and would greatly prefer they correctly wear their masks for the safety of all read more

A little bit of trivia for you. They say the wife of the guy who started Home Depot, divorced him, then left and started Lowes. Lowes was meant to be more customer friendly and even more women oriented. That being said, if you know what you want and want to get it quick, no muss, no fuss, Home Depot is the place for you. They don't give you a problem if you want to make a return, and the prices are generally good. There's a "no pets" sign at the front door, but I take my black lab with me every time and they not only allow her access but love petting her! Everyone is friendly and this location is easy to get to, being so close to 84. I'm updating my review 9/16/2015 - They are getting a 5th star for their exceptional customer service. I had ordered thousands of dollars worth of materials from Home Depot's online store. After we completed the project we had to return a bunch of unused items. Because we had ordered from the online store (which IS NOT the same as the physical store), we had nothing but problems on the return. Some items could not be scanned. Some were scanned, but no dollar value came up, some scanned and correct dollar value came up, but the system wouldn't take the return. On one day I literally stood at the counter for over 3 hours. Tim, the supervisor came by to help out. He didn't realize what he was in for, and over the course of several days, numerous emails and calls, all our issues were finally resolved. Truly great customer service. They have a fan in me! read more

I'm being super generous giving this Satan hole 1 star. I'm not sure which psych ward they so nicely removed all their employees from but after encountering more of them I'm guessing it was more likely a group escape. Not one person here has ever been remotely content with helping us out or even knows how to help us. It's actually more sad than frustrating. My husband just taught an employee (who specifically works in wood cutting) how to read a ruler. Ummmm no? Thankfully my husband is handy & can navigate the aisles & what we need pretty well. The place has extremely low inventory & my guess is that's because the people in charge of restocking hate coming here & being treated like dog crap. read more

I went in looking to purchase vertical blinds to replace my broken ones. At the blind Dept there was one young man working on a blind and he did acknowledge my presence and said he'd be with me as soon as he finished working on this blind he seemed to be having a problem with. The poor guy did answer a few questions I had but after 15 minutes I left. read more

Nice people, great experience with customer service with a product purchased on line that came missing a part. Couldn't be happier with the way it was handled and how quickly. 5 stars all the way!!! Highly recommend this location! read more

Often, very often/too often, an aisle is blocked off for forklift activity. That is understandable on occasion, especially if for only five or ten minutes. A couple times, today for example, the aisle was closed for 27 minutes while an employee was doing something with small items reachable only using a lift. Difficult to purchase items when they do not let the customer shop. read more

After my trip to Home Depot this weekend I am speechless. I have been frequenting this Home Depot since it opened a few years ago. Recently we lost our home in Hurricane Sandy, and have been shopping there more often. This is our second time renting a generator from Home Depot. I was appalled by the customer service we encountered upon returning it. We returned from New Jersey late in the evening, and returned the generator first thing the following morning. We were informed that we would incur a $50 late fee. When we explained our situation to the manager, Christina Lopresti, she was firm in insisting we pay a fee. This sort of price gauging during times of crisis in unacceptable. I am incredibly disappointed with this specific store (we have never had an issue with Danbury, for example). Shame on You, Home Depot. Lowes was on TV for giving out dinners to Sandy victims on Thanksgiving Day. Lowes, here we come! read more