Lowes customer service is the best!!! The young lady working…read moreat customer service the other day, first intial E was extremely helpful and went beyond the call of duty. Thank you again Lowes for hiring such a stellar employee.

Lowes customer service in store and on line is OUTRAGEOUS. I placed an order on line for a stove…read morefor a tenant thinking it would save me time because in store it is difficult to get help. I had to call customer service, their warehouse several times and every time I was told there was no order under my name. The day before the date scheduled for the pickup of the old appliance I called around 6.00 pm to find out what was the time window for the pickup. They did not know and informed they would send an e-mail during the night, which they they didn't. That meant the tenant was unable to make any plans for that day. It is regretable that with so many bad reviews about Lowes, management does not care to make changes to improve their services.

I want to take this moment to thank the man in the plumbing isle that showed an interest in…read morecustomers purchasing correct parts with accurate information. Spoke like a man with exp. Not just some uninformed unskilled subordinate. Needed some replacement hoses for a bathroom sink and he was right on. Thanks

Don't order anything from this place for delivery and installation. They will happily take a…read morethousand dollars of your money and never show up. You will never be contacted. You will not be able to call them. They will simply disappear after wasting days of your time. Never again. Home Depot: I'm not filling out your form. I wasted fourteen hours yesterday waiting for this and another hour on the phone with your people and they could only offer me a refund and had no idea where my grill is. Keep your form, I'm ordering from Lowe's. UPDATE: The identical grill at the identical price just arrived at my house. From Lowe's. I got notifications and emails the day before, texts and calls from the driver the morning of delivery. It was delivered at the beginning of a 4-hour window instead of making me wait fourteen hours for nothing. I was able to track the delivery van directly in the app. They put the grill exactly where i asked and were incredibly pleasant. There are much better alternatives, nobody ever needs to suffer through Home Depot again

Both Janet & Elizabeth were extremely helpful. I came in not really knowing what I needed and they…read morewere knowledgeable and patient with me. My bathroom renovation is now over and I couldn't be happier!

I find it difficult to comprehend how this place stays in business. We went there on a Saturday of…read morea holiday weekend in hopes of a sale. The location was closed, so we dropped $3500 the same day at their competitor. The second time we tried to give them business, it was horrific, and should've ended up going viral, if we had shot video. An older female employee was barring the doorway, refusing to let a repeat customer into the showroom. The customer ended up telling us an incredible story of the nonsense they were put through by this woman in particular. We got back in our car and ordered the materials for a five-figure (before labor) job at another competitor. Avoid this business at all costs.

Came to this Lumber Yard for product that boone else in the area had....King Lumber had what I…read moreneeded!!! The staff at the front desk were polite and helpful with a genuine desire to be of assistance.....after I paid my fee and got my ticket....off to the yard to get my materials.....anyone who has ever dealt with Yard Staff in Lower NY knows the yards are all Teamster run.....this can be challenging with the mix of personality's and bad attitude.....Happy to say King yard staff were just as helpful a d just as nice as the counter staff!!! Thank you for a pleasurable experience! Will be returning for sure when up in that area...

After speaking to the owner and having him review our order and him taking the time to understand…read morewhat went wrong. We are satisfied with the resolution that we were able to work out. I appreciate being able to deal with the owner directly.

I got to tell you as a person in construction for over 30 years and working in Manhattan every…read moredistributor is less than a mile in every direction I have found Dane and sons to be absolutely amazing I did an extension on my house and they were absolutely 100% helpful caring was able to talk to them they explained every aspect of what I was buying what I was doing what was good for me and what I was wasting money on. Do I recommend this it is imperative that you have people that will actually help you save money and describe what you're building so you can achieve excellence truly appreciate everyone there it'll be too long of a list to name everyone that helped it was absolutely amazing thank you

Very knowledgeable & very helpful. They have plenty of quality inventory. I use them all the time.read more

Felt obligated to come on here after reading the reviews and noticing their overall rating…read more Without jinxing myself after 7 years of service I have had no issues with them since I purchased my chimney insert from them They installed and have done yearly maintenance work on it where I'm able to burn 3 pallets of wood pellets during the cold winters Salesman are awesome and the individual who does the cleaning has been the same guy every time and he does a great job of not only cleaning but gives you tips on maintaining especially cleaning it yourself (he pulls insert out and clears flute and takes pieces out and brushes them off) Customer service also is good as they respond to emails and return calls when Messages are left

I would give zero stars if possible. We purchased a pellet stove from Home and Hearth less than a…read moreyear ago, and it already has an issue with the sensor or motherboard. A technician confirmed the problem. I went into the store to explain that the stove is under warranty and that I shouldn't have to pay for the replacement part or repairs covered by it. I was also told I'd have to wait six weeks for service, which is unacceptable, especially since we've had to rely on expensive electric heat while waiting for a fix. While I was explaining this, the man identified as the owner walked over and, in front of other customers, said, "Your heat bill isn't my problem." His tone was rude and dismissive. I told him I never said it was his problem--I was pointing out how unfair it is to pay high electric costs while waiting for a warranty repair on a stove we just bought. I even said I might as well have saved my $5,000. He then raised his voice and said, "Your electric bill isn't my problem, and what you're saying is that you think you're more important than other people who have to wait." I told him that's not what I said, that I just expect timely service on a product that's still under warranty. He continued, saying, "This is just supplemental heat, that's your problem," then walked away and dismissed me entirely. After that, the employee helping me also became rude. He said the wait would be four weeks and that I'd have to pay for labor. When I mentioned the parts were under warranty, he said, "Well, I don't know, I'm not going to look at that right now." This entire experience was unprofessional, disrespectful, and unacceptable. The owner's conduct, especially in front of customers, was out of line. I expect immediate attention to the warranty repair and a response addressing the way this situation was handled.

I have known about and utilized this hardware store for over 30 years. I have never had any issues…read morewith their service or their items. It was because of Mickey, Jeff, and the rest of their staff that I was able to incorporate wrought iron to the windows, doors, screen doors, railings, and steps of my home in The Bronx. Even gate surrounding the entire property. When it was all done. I stood there and cried. I had lived in that home since I was 11 yrs old, and never had it looked that magnificent. I was locked in my apartment one day after a delivery came. It was a Sunday afternoon and everyone was closed. The delivery person was locked in with us. I called Stargate and Lock, Mickey picked up; I told him my dilemma; he sent Jeff. We were out and with a new more secure lock in a matter of minutes. I highly recommend Stargate and lock to anyone in need of professional locksmith, iron construction, or simply hardware services.

I went to get a window shade for my bathroom. I provided the measurements, and it was cut like…read moresomeone did it in the dark. It looks awful and I'm glad it was under $10. The whole shade was cut in a messy, jagged manner. The stick at the bottom was also cut jaggedly and not secured, as shown in my picture. If I wasn't in such a rush and knew that this is the type of work they do, I would've inspected it closely before paying and rushing out.

I had my kitchen remodeled a couple of years ago and I just had to redo my floor. Mike was so cheap…read morewith the thinset that all my tiles started cracking within a few months,all the grout started coming up. He couldn't even do my back splash, this guy doesn't know how to put tiles. Very unhappy with his work!

Stay away from this place! We were building a house and used them because he was usually the guy…read moreour contractor used. We moved to our new house about two months ago and we are still waiting for 35% of our cabinet hardware (pulls and knobs); if your cabinets are white and you have three hungry teenagers, like we do, that is kind of a problem. (I look like a maniac running after them with my sponge). The granite installation was sloppy at best, it was cut awkwardly at places, and the silicone they placed between the granite slabs looked like wide spats of shiny glue. So classy! The silicone was removed by our builder and there is wide gap between the edge of the granite and the division between the cabinets and the refrigerator. A really nice and desirable look. This company also did my bathroom sinks and ordered the wrong size for one of of them, so they placed a temporary sink. It has been OVER TWO MONTHS since the house was finished and I still do not have a permanent sink in the master bathroom. The spice cabinets in the kitchen island make a noise when they are closed and small strange parts pop out of those cabinets once in a while, I just save them and in my spare time try to figure out where they go. What a difference with the company from which we bought and installed the marble on my island, just down the road from these guys! (Very professionals, impeccable installation, great service). Again, stay away from this place!

Recently bought a house and I knew I wanted elfa systems in my closets. So far, I did 5 closets and…read morewill be back to do the rest! I just love this store!

Daughter needed some items so last time went shopping here. A staff member helped us out and…read moreoffered some suggestions as well. 30% off everything in the store until of this month. That's a great deal to take advantage of right now.

All the staff was wearing gloves and masks. They were also…read moresuper friendly and knowledgeable. I will travel just for the friendly service.

A large selection of decorative grasses was awaiting us as we went shopping to populate some new…read moreflower beds in the back yard. We chose something we thought would look good as they grow into maturity keeping in mind that the beds will probably look their best a couple of years from today. We also chose a couple of lower to the ground perennials that will provide some contrasting color. They have plenty to choose from and we couldn't help but gaze at the Japanese Maples that reminded us of our former home. All in all, they have a large variety of HEALTHY plants, shrubs, trees, etc. Our go to spot for plants for our home!