There are serious concerns with overnight supervision at the Lowe's Yorktown location that…read morecorporate leadership needs to review immediately. The issues consistently center around one overnight supervisor, Mike, whose leadership approach has resulted in unfinished work, poor accountability, damaged inventory, declining team morale, and ongoing workplace conflict. Rather than supporting the team, responsibilities are frequently passed onto others and prefers passing up actual work for admin work while giving direction without active leadership. Over the course of several months, he has openly discussed with multiple team members his intention to pursue legal action against the company in order to reduce his work schedule while still maintaining full-time status. These conversations have been widely shared among staff and are highly unprofessional for someone in a supervisory role, creating distrust, division, and workplace cliques that negatively impact the work environment. There is also a noticeable pattern of excessive written documentation and email communication that appears focused on personal protection rather than team operations or problem resolution. His scapegoat is writing constant emails to record and complain about anything that is not to his favor and making himself a victim. This contributes to tension within the workplace and further erodes trust in overnight leadership and possibly and agenda to build a legal case against the company just for it not his way. Inventory concerns extend beyond internal organization. There have been situations where inventory was placed outside inappropriately, resulting in product damage from weather exposure. Issues with both outdoor and internal placement create confusion, shift responsibility for unfinished work onto others, and disrupt normal workflow. There are also indications that his supervisory responsibilities have been reduced or questioned, raising further concern about leadership structure and accountability overnight. Concerns about these behaviors have reportedly been raised verbally to other supervisors in the past yet appear to have been overlooked or not taken seriously. The overall supervisory response gives the impression of hesitation to address the situation directly, reflecting a broader lack of leadership training, accountability, and internal oversight. This pattern will ultimately affect the store's approval ratings, operational integrity, inspections, and customer and employee experience if it is not addressed. I am not seeking follow-up contact. This is an alert for the company and for anyone looking to work here. Multiple employees are frustrated by this ongoing situation but feel discouraged from speaking up, as prior complaints appeared to be acknowledged without meaningful investigation or resolution and other employees have been targeted as it seems he feels entitled to bark orders but not lead. These concerns are being documented so corporate leadership can conduct an objective review of overnight supervision and internal management practices at this location.

Lowes customer service in store and on line is OUTRAGEOUS. I placed an order on line for a stove…read morefor a tenant thinking it would save me time because in store it is difficult to get help. I had to call customer service, their warehouse several times and every time I was told there was no order under my name. The day before the date scheduled for the pickup of the old appliance I called around 6.00 pm to find out what was the time window for the pickup. They did not know and informed they would send an e-mail during the night, which they they didn't. That meant the tenant was unable to make any plans for that day. It is regretable that with so many bad reviews about Lowes, management does not care to make changes to improve their services.

As of tonight, 08/30/23, this particular Home Depot CUSTOMER SERVICE or LACK or having it exist…read moregets a beautiful 2 stars. For starters, and maybe not the fault of HD, but being opened one hour before closing, the parking lot was pitch black AS IF there had been an outtage - no SAFE visibility whatsoever. Now onto bigger an better things. We minimally waited a half hour for ONE employee at CUSTOMER SERVICE to complete a couples transaction. I shouted out " are you making eggs and toast over there" Even a single mother of two young children told her eldest to get them bottled cold water from the refrigerator case in fear of running into hypoglycemia. no air flow - no hydration. Horrible! Then Angelo worker sent him lock Hoping to very much improve this poor, first time, review. Pull thru H one dept tryin to do.

Most employees in this location are not very helpful. Also, they're not very knowledgeable. Quite…read moreoften, I, as a home owner, know a lot more than an average employee in this home Depot.

I find it difficult to comprehend how this place stays in business. We went there on a Saturday of…read morea holiday weekend in hopes of a sale. The location was closed, so we dropped $3500 the same day at their competitor. The second time we tried to give them business, it was horrific, and should've ended up going viral, if we had shot video. An older female employee was barring the doorway, refusing to let a repeat customer into the showroom. The customer ended up telling us an incredible story of the nonsense they were put through by this woman in particular. We got back in our car and ordered the materials for a five-figure (before labor) job at another competitor. Avoid this business at all costs.

If you are a private homeowner, I would avoid this store for your faucet needs. I ordered a Kohler…read morekitchen faucet in 11.11.25. I was told it would take 4-6 weeks to arrive "on the truck". After 6 weeks, I called and was told it had not arrived. Late December, I again called and was told the faucet was in but the covers to cover the previous holes had not arrived. I was told I could pick up the faucet from the warehouse in Somers if I called at an hour ahead. I decided to wait. Two weeks later I called again and was told the covers were not in, but should be on a delivery in late January. At this point I asked if when the order was complete, would I pick it up in the Yorktown showroom, and was told all orders had to be picked up in their Somers warehouse (12 miles from showroom and an additional 8 mi from me). No showroom pick up option but "I could pay to have it delivered by UPS". I asked to speak with a manager and voiced my concern that their customer service needs to be addressed. At the time of sale, I paid in full, was never told that the items would need to be picked up in Somers, was never contacted in the many weeks that followed my order to update me re: the status, and felt it inappropriate for me to be charged a UPS delivery fee. The manager said "it's not our policy to followup on orders". Re: the issue of no notification of pickup in Somers, her reply, "she's a new salesperson". Complete and total disregard for my concerns. She had no customer service or satisfaction skills whatsoever. No attempt to remediate the situation. When she could not give an order completion date, I told her I would consider cancelling the order, and she said "go ahead, I can do that for you". Consumers have many options. Kohler faucets are not cheap. Choose your store carefully and buy where you will get the service you are paying for!

After speaking to the owner and having him review our order and him taking the time to understand…read morewhat went wrong. We are satisfied with the resolution that we were able to work out. I appreciate being able to deal with the owner directly.

Wonderful experience here at King Lumber! The employees are super helpful and informative. Doesn't…read morematter if you are an experienced contractor or a newbie with a hobby (like me), they are happy to help with whatever you need. They even offer delivery services if you need it. Service is impeccable! Thanks King Lumber!

Very knowledgeable & very helpful. They have plenty of quality inventory. I use them all the time.read more

THE BEST. First rate service and inventory. Dain's carries everything from basic framing lumber to…read morespecialty finger jointed primed bead board. Friendly helpful staff and yard help. Real people who take ownership of everything they do. I won't shop anywhere else other than Dain's.

I would give zero stars if possible. We purchased a pellet stove from Home and Hearth less than a…read moreyear ago, and it already has an issue with the sensor or motherboard. A technician confirmed the problem. I went into the store to explain that the stove is under warranty and that I shouldn't have to pay for the replacement part or repairs covered by it. I was also told I'd have to wait six weeks for service, which is unacceptable, especially since we've had to rely on expensive electric heat while waiting for a fix. While I was explaining this, the man identified as the owner walked over and, in front of other customers, said, "Your heat bill isn't my problem." His tone was rude and dismissive. I told him I never said it was his problem--I was pointing out how unfair it is to pay high electric costs while waiting for a warranty repair on a stove we just bought. I even said I might as well have saved my $5,000. He then raised his voice and said, "Your electric bill isn't my problem, and what you're saying is that you think you're more important than other people who have to wait." I told him that's not what I said, that I just expect timely service on a product that's still under warranty. He continued, saying, "This is just supplemental heat, that's your problem," then walked away and dismissed me entirely. After that, the employee helping me also became rude. He said the wait would be four weeks and that I'd have to pay for labor. When I mentioned the parts were under warranty, he said, "Well, I don't know, I'm not going to look at that right now." This entire experience was unprofessional, disrespectful, and unacceptable. The owner's conduct, especially in front of customers, was out of line. I expect immediate attention to the warranty repair and a response addressing the way this situation was handled.

Home & Hearth in Cortlandt Manor has mastered the art of wasting a customer's time while taking…read moreabsolutely zero responsibility. I ordered an item weeks ago and getting a straight answer about delivery has been nearly impossible. I was bounced around between Mike, Ron, Brian, and John--a revolving door of incompetence where no one knows anything, no one follows up, and no one seems remotely concerned. It took five days just to get an update that went beyond the meaningless line of "it's not ready." Promised callbacks never happen, messages go unanswered, and when you finally get someone on the phone, you're met with excuses instead of solutions. Their favorite move is blaming "non-responsive vendors." That excuse might hold water if the people inside the store weren't so astonishingly disorganized and unprofessional. No ownership. No urgency. No accountability. Just finger-pointing and shrugging while the customer is left in limbo. If you enjoy being ignored, misled, and treated like an inconvenience after you've already paid, this is the place for you. Otherwise, do yourself a favor and shop literally anywhere else. There are plenty of businesses that understand what it means to be client-facing. Home & Hearth clearly does not.

I went to get a window shade for my bathroom. I provided the measurements, and it was cut like…read moresomeone did it in the dark. It looks awful and I'm glad it was under $10. The whole shade was cut in a messy, jagged manner. The stick at the bottom was also cut jaggedly and not secured, as shown in my picture. If I wasn't in such a rush and knew that this is the type of work they do, I would've inspected it closely before paying and rushing out.

I have known about and utilized this hardware store for over 30 years. I have never had any issues…read morewith their service or their items. It was because of Mickey, Jeff, and the rest of their staff that I was able to incorporate wrought iron to the windows, doors, screen doors, railings, and steps of my home in The Bronx. Even gate surrounding the entire property. When it was all done. I stood there and cried. I had lived in that home since I was 11 yrs old, and never had it looked that magnificent. I was locked in my apartment one day after a delivery came. It was a Sunday afternoon and everyone was closed. The delivery person was locked in with us. I called Stargate and Lock, Mickey picked up; I told him my dilemma; he sent Jeff. We were out and with a new more secure lock in a matter of minutes. I highly recommend Stargate and lock to anyone in need of professional locksmith, iron construction, or simply hardware services.

I had my kitchen remodeled a couple of years ago and I just had to redo my floor. Mike was so cheap…read morewith the thinset that all my tiles started cracking within a few months,all the grout started coming up. He couldn't even do my back splash, this guy doesn't know how to put tiles. Very unhappy with his work!

Stay away from this place! We were building a house and used them because he was usually the guy…read moreour contractor used. We moved to our new house about two months ago and we are still waiting for 35% of our cabinet hardware (pulls and knobs); if your cabinets are white and you have three hungry teenagers, like we do, that is kind of a problem. (I look like a maniac running after them with my sponge). The granite installation was sloppy at best, it was cut awkwardly at places, and the silicone they placed between the granite slabs looked like wide spats of shiny glue. So classy! The silicone was removed by our builder and there is wide gap between the edge of the granite and the division between the cabinets and the refrigerator. A really nice and desirable look. This company also did my bathroom sinks and ordered the wrong size for one of of them, so they placed a temporary sink. It has been OVER TWO MONTHS since the house was finished and I still do not have a permanent sink in the master bathroom. The spice cabinets in the kitchen island make a noise when they are closed and small strange parts pop out of those cabinets once in a while, I just save them and in my spare time try to figure out where they go. What a difference with the company from which we bought and installed the marble on my island, just down the road from these guys! (Very professionals, impeccable installation, great service). Again, stay away from this place!

I genuinely love this store and find myself coming back to it over and over again, both for my…read moredental practice and for my personal space. It has become a go to whenever I feel like something needs to be more efficient, more streamlined, or just better thought out. What makes it stand out is the experience of actually being in the store. Walking through the aisles sparks ideas in a way that online shopping never does. You start seeing possibilities you didn't even know you needed. A drawer divider becomes a system, a storage bin becomes a workflow solution. It's not just shopping, it's problem solving in real time. I use a lot of what I find here to improve organization at my office, and it has had a real impact on how smoothly things run day to day. There's something very satisfying about creating systems that reduce friction, and this place is full of tools that help you do exactly that. They consistently carry unique, well designed solutions that you won't easily find elsewhere. It feels curated for people who actually care about organization, not just basic storage. If you're someone who enjoys optimizing your space, whether at home or in a business, this store is incredibly inspiring. I would honestly describe myself as an organization enthusiast, and this is one of the few places that truly delivers on that level.

Purchase two tall, wide Elfa six-drawer storage units for my son's room. I am totally pleased with…read morethe quality of the product and the ease with which I had to assemble them. The pricing was great as well.

A large selection of decorative grasses was awaiting us as we went shopping to populate some new…read moreflower beds in the back yard. We chose something we thought would look good as they grow into maturity keeping in mind that the beds will probably look their best a couple of years from today. We also chose a couple of lower to the ground perennials that will provide some contrasting color. They have plenty to choose from and we couldn't help but gaze at the Japanese Maples that reminded us of our former home. All in all, they have a large variety of HEALTHY plants, shrubs, trees, etc. Our go to spot for plants for our home!

All the staff was wearing gloves and masks. They were also…read moresuper friendly and knowledgeable. I will travel just for the friendly service.