Hero House has delicious food and is a local staple/icon. It's a very to the point business, which some people like. However, staff is almost always rude which is a bit off putting. We still go because my family loves the food but wish the staff worked on their attitudes with customers. read more

I have eaten here for years and the food is always good. I got real good service, and they have a galaga machine!! WINNING!

First time experience. Food 3.5/5 Price 3/5 Customer Service 0/5 If the customer service wasn't so horrendous it would have been a 3.5-4 star from me. The food wasn't bad, at all, nor was it a long wait; solid 3.5 maybe even 4 out of 5. Pricing isn't bad, or good. For what you get I personally feel it's slightly overpriced, but not outrageous, solid 3 of 5. Customer service, horrendous, especially from the lady at the register. We walked in at 1:10, they close at 2. She asked if we were ready and we explained how we had never been here before. Her response was, "well, we close at 2" then walked off. We thought it was closer to 2 with her response, we were surprised to see it's only 1:10... We got a 7 inch and 10 inch sub, fries and, a small drink, $31.00... As we are eating all we heard was complaining, and mention of how they close at 2... they turned the close sign over around 1:30. Anyone who walked in wasn't greeted with hello, or anything other then. Do you have a pickup order? A gentleman came in about 1:35 and tried to order and was treated absolutely horribly. He had read online they were open until 4 which he stated. She of course said, you guessed it, we close at 2. Being 1:35 the man looked at his phone and said okay, it's only 1:35 then. She refused to take an order. He asked for a paper menu, with a correct time on it as he was leaving. She grabbed a menu and just threw it on the counter in front of him. He exited. Why he even asked for a menu is beyond me, I would never come back. As soon as the man left lots of complaining, about people placing orders knowing they close at 2. "These people know we close at 2", "What part of 2 do people not understand", ect. Loud enough said comments could be heard in the dining area. Absolutely ridiculous behavior, treatment, and comments. We get it, you want to be out at 2, we will save you the hassle and never come back. It's one thing to close your kitchen a few minutes early, but 45 minutes earlier than your posted closing time? I would suggest posting a new order deadline if that's the case; if you have 2 posted on the door is reasonable to expect orders to still be taken up to 1:30, and honestly, orders up to 2 unless specified. If we heard "we close at 2" one more time I thought I was gonna go insane. We cut lunch short and got out as soon as possible, because I hate to think how anyone in their restaurant at 2 would be treated, I'd assume forcibly removed. read more

Food is great An old school tradition in Wooster so if you're here check it out cash only don't say no one told you read more

The place is old looking .But the food is to die for .They are putting out some good sandwiches .I just moved here from LA and glad to find this place . read more

The food is great as always! Go for the cheese steak deluxe (with extra mushrooms) or the mushroom steak. Love the onion rings and fair style fries as well. Love the pick up window! read more

Best Cheesesteak Hero of all time. As a kid, when you could eat a whole cheesesteak by yourself you were a grown up. Great memories of eating there, the place is classic and the staff have always been polite to me and my family. read more

My wife and I live in Crestline, so we have recently been making excuses to drive to Wooster just so we can get Sandwiches at the Hero House We usually will get meatball and cheese with fresh housemade meatballs, lots of sauce and lots of cheese, and a cheesesteak sandwich of some sort This is a great and honest family run business, not some large chain where everything has to be done a certain way. You pay a little more maybe for getting a sandwich here but the sandwiches we have a gotten have all been made with love and they are just so good Just a little hole in the wall establishment but the food is well worth it! read more

Just to let you know it has been over 40 years since I last had a hero sub. My husband and I where in the area and ordered a couple of subs to go to eat at jafb. The subs were just as good as I remembered. We went to jafb to eat our subs, while in line to get our beers my husband had eaten half of the steak and mushroom sub! He said he couldn't help himself. We also split the 4 meat Italian combo. Equally good. FYI: They are super busy during the lunch hour rush and just be patient worth the wait! read more

I'm 54 years old now and I remember The Hero House since my childhood. They used to be in Wadsworth at the square when I was a child and my last cheese steak sandwich was as good as my first. I drive from Mansfield to Wooster just to get my cheese steak sandwich. I love the Hero House. read more

I want to start out by saying that I love the Hero House, and their food is top notch. I've been a customer since 1993. The place really hasn't changed in 30 years, and it doesn't need to. I live in Cleveland, and will drive down to Wooster just to grab lunch a couple times a year. Their sandwiches are amazing. It's a one of a kind, independent small business, and I love to give them support whenever I can, and they always seem happy to see me when I walk in. My only complaint, and it's a major one, is that since the pandemic, they have been very irregular with their business hours. They say that this is because of staffing problems. But the pandemic lockdown ended years ago, and they still struggle to find enough people to work for them to keep to their posted hours. I don't think you can blame the pandemic for this any longer. It has to be the pay. If they paid the staff enough to retain them and stay open, I bet they'd make up for it by not losing sales opportunities that they can't take advantage of because they're not open. In the last 2 years, I've driven down there at least a dozen times, if not more, hoping to get a sandwich for lunch or dinner, only to find out after driving an hour to get there that they weren't open, because they decided to close the shop early, or because they decided to take the day off. I've only managed to eat there twice in the last two years, and if I do the math it seems like they're open only about 10% of the time when I've tried to eat there. It's sad. I'm afraid if they don't turn it around soon, they won't be open in another year or so, if not sooner. I'm rating them 5 stars in this review because I don't want the review to hurt their business further. They need customers. Go there, order, eat, enjoy. Just call first and make sure they're really open. But if I'm being honest, their tendency to never be open when I try to go there during normal hours makes my real rating 2 stars. I hope they read this and decide to do something to keep to their posted schedule, and drum up the sales volume they need to pay their staff well enough to keep the place open when it's supposed to be. read more

The cheesesteaks are TO DIE FOR. I also love the french fries. Definitely go here is you want a fresh sub that is big enough for lunch and dinner! read more

I recently ordered a 7.5" Cheese Steak Deluxe Hero Sub, a Small Fresh Cut Fry, and a Small Mr. Pibb / Dr. Pepper. It was all pretty great. I would order these items again. It was prepared and handed off quickly. I particularly liked the rather nostalgic artwork / photos framed on the walls. read more

Had a great salami sub + great fries. No complaints with the service or ambiance. Will be coming again.

The absolutely best subs I've ever had. When my husband wanted to order from here I was a little weary about it. It was strange that there was no website and the place looked old. However, when we pulled up to pick our subs I was shocked! I absolutely loved the drive thru with the door bell. It doesn't get any more authentic than that. We ordered a Regular sub and a Grilled Chicken sub. Let me tell you, they were both FANTASTIC! Both of the subs were absolutely delicious. I'm a sucker for a good sub and the Regular sub did not disappoint. This might be my new favor place to order from in Wooster. We waited an hour and a half for our subs so this place must be good. Place your orders early! read more

Far exceeded my expectations. Got the Philly, easily in my top 3 of best Phillies I've ever had . Fair fries were excellent!!!!

Open spots to street park! Lots of open tables! Greeted when we walking in! Excellent menu of subs and sides! They even have an internet jukebox!! I got the fish sub and the hubby got the Italian... they were too good to wait and take a pic, sorry! Haha Hot and made fresh just for you! Fries are like fair fries! Not loud, cozy spot! I've always loved this spot! Order for pick up or dine in, you won't regret it !!!! read more

The Hero House - Ordering desk - Sandwiches Near Me - Wooster, Ohio

HORRIBLE customer service! The worst encounter I've ever had at a restaurant! The employees are extremely rude. Practically throw the food at you. Will NOT be returning! Do not deserve my business! read more

Had a golf outing for my son's wedding weekend ordered 18 cheesesteak picked them up they were delicious. Everyone loved them

Great food and large portions for the price highly recommend!! Great staff was very friendly and helped me decide what to get based off of their favorites read more

Delicious subs awesome spot and my daughter loves there fried veggies this place is a Wooster Staple For years when you visit Wooster you have to go to your house read more

Lots of reviews about the food, would have loved to have tried it but the sign says open and the doors are closed. Watched numerous people walk up to door only to get turned away. Cant try the food if you won't let me/us in! If you're short staffed, just close. Don't say you're open if you can't take orders. Watched 8 people get turned away in about the 10 minutes it took to write this review. Just my 2 cents. Maybe try it if you're feeling like they might be open? Don't pay attention to the sign though! read more

The Hero House - a car parked in front of the store - Sandwiches Near Me - Wooster, Ohio

4 stars because they are outrageously expensive but mushroom steak is also outrageously good. A bit on the slow side but food is of high quality. read more

i loved this place! great food! best Philly cheesesteaks I e had I think! the fairies are so good!!! busy place, so you may have to wait but it's well worth it! read more

They may get rude.... it's because they are extremely busy and have the smallest menu ever. It's the best food in town. The buns aren't toasty because they don't toast them. They are supposed to be soggy. Get over it. If you ever wonder what they whole "Philly Cheesesteak" thing is about.... well come to Wooster and see for yourself. There isn't anywhere in Philly that compares to Hero House!!! read more

First time in Wooster and heard this place is really good. Yes, got to the restaurant 20 mins before they closed and was told they have too many orders and got hung up on. Smh what is customer service? read more

service was poor. they acted like our business was a chore to them and were very flippant when we ordered. but holy cow the food was good.

My favorite place to get chicken tenders and fair fries!! Staff is always nice and friendly each time I visit!!

Open for over 40 years, the Hero House looks nearly the same - unassuming storefront and nothing special decor. Most tables were full and a steady stream of customers came in to place counter orders. Service was prompt and polite, but the lady at the counter was not overly friendly. As I waited for my order, a much friendlier man took over the register. I waited about ten minutes for my Mushroom Steak and Fries. The food was freshly made and piping hot. The sandwich was served in a commercially made hoagie roll but the innards are the reason to eat here. The combo of thinly sliced grilled steak, provolone, caramelized onions, mushrooms, and mushroom gravy was an ooey, gooey, yummy mess! The crinkle cut fries were hot, perfectly crisp, and lightly salted - well done. The restaurant does smell greasy and I had to wipe off my own table at the end of the lunch rush. But, I didn't stop for ambiance. I stopped for food as good as it was when I was in college. Give the Hero House a try for a quick, reasonably priced, delicious lunch! read more

Legit cheesesteak joint. Food came out quick. Between Three and four stars. Wish the bread was a bit more crusty. By the time you get to the second half of the sandwich it all falls out the bottom when picked up. Cheese fry's were great. read more

I've been to the hero house a few times. And I've never been disappointed. The Philly cheese steak sub is one of the best I've ever had. A little pricey but so worth it as it comes stuffed full with everything. I love that they have a drive up window so on cold nights I don't have to get out of the car either. read more

I'm torn. In one sense I really love Hero House. However, I want it to be so much more than it is. (I now understand how my wife felt while we were dating and not yet engaged...) Hero House is a place I've visited countless times. The cheesesteaks, (particularly the deluxe version), are really good. It's a guilty pleasure food. It's not healthy but it's really satisfying. The only gripes I have are with the location and service, which are two very big gripes. The interior looks exactly the same as it did when I stepped foot inside it over 15 years ago. It's not an overly welcoming place from the front. it doesn't scream, (or even whimper), COME INSIDE! Cleanliness doesn't seem to be a priority, either. (Flies, sticky floors, permeating essence of grease throughout the entire place.) The last few times have been frustrating too. It gets busy. I get it. The staff gets flustered with the volume of food being demanded by customers, which has been compounded even more since the introduction of a drive-thru window. However, I'd like to see a priority placed on customers that are right there in the shop. I waited over 10 minutes at the counter without anyone acknowledging me during my last visit. It was only right before I was going to leave that someone asked if I needed something. Hero House has a great product. I hope their customer service and outward appearance catch up. Those two things could take a pretty good product and make it really great. read more

Subway. Mr. Hero. Jimmy Johns. Blimpies. FORGET THEY EVER EXISTED. What looks like a hole in the wall at first glance, and upon entering presents itself as a hole in the wall, with dirty tables, greasy menus, and uncomfortable seats, becomes one of the greatest lunch (or dinner) experiences of your life. You have to gorge yourself on their deluxe cheesesteak, even if just once. But I had one three days ago, and I already crave another. BEST SUB EVER. If you're that creeped out by what the place looks like inside, just drive through and pick up your food. Oh, and they have fair fries. read more

Hmmm... Grew up about a mile north of the Hero House and as a Kid I could remember the sammies were STUFFED with fixings and made for a SUPERB meal that easily kicked Subways butt... These days they are just overpriced and lacking... Judging by the 15" roast beef that I got, the bun that it was made on was fresh and warm and was the centerpiece because...Well...There was more bun than anything else... Kicker? One 10" and 15" cost $22.00... It was good...Not great or memorable...And you you guys know me...With simple food done right I am easy... Pricepoint is off and my Brother said " Now I know why I don't go to the Hero House anymore!" read more

Holy crap. Best sandwiches in Wooster hands down. Had the 7 1/2" cheesesteak with fries and I had some serious itis afterwards. The Hero House is sorta "sleepy" (not in a bad way), and they have some pretty strange wall art, but you can tell this place hasn't changed, ever. Food is deliciously solid. Make it part of your tour of the bustling metropolis that is Wooster, OH. read more

The Hero House - Sandwiches Near Me - Wooster, Ohio

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Now I must admit, I haven't been here in 13 years. But given that they really haven't changed in at least 20 years before that, I doubt they're all that different now. I'm sure there has to be at least one sub chain (besides Subway, which doesn't count) in Wooster now, but if you're in the mood for a cheesesteak, skip the chain and hit Hero House. You won't regret it. read more

Have been here several times and it's usually the cheesesteak deluxe or the combo which is an Italian with a twist,enjoy them both and all sandwiches come in 3 sizes, nothing fancy but very satisfying and worth a try read more

Great Philly cheese steaks and you can't go wrong with fair cut fries! Usually a pretty decent wait though

I returned to Wooster after a 20 yr absence and was pleased to still font he Hero House exactly as its always been. I got a small meatball and cheesesteak for nostalgia purposes and wasn't disappointed. Go here if you want fresh, never frozen, ingredients, toasted buns, locally made cheese and a wholesome sandwich and a good price. read more

Mushroom Steak is absolutely amazing. Fried mushrooms are great. Not the cheapest place in town, but it's worth the price.