First time having a good experience at Herb Center in a long time thanks to Seth. The guy is a natural with sales, he's down to earth and genuine, he was informing me about product down to the science , he showed genuine enthusiasm and curiosity and wanted to to help me find something that would work for me. I feel like I never see that these days so props to Seth, promote him, give him a raise , you don't want to let good sales people like that go! Give credit where credit is due ! Maybe he can train your team. Good job finally hiring some welcoming and awesome vibe people with a true passion for cannabis. read more

Bottom and middle shelf weed is all stale. Dude will show it to you with a smile on his face. Good luck

CHARLES IS F'king rude and doesn't understand decorum. You may be selling recreational products, but you're ALSO selling medical grade products. Do not yell customer's diagnosis or failed insufficient funds...the customer can read it..they don't need you to announce you financial or medical details in a shop full of people! I'm giving the good score bc of the other ppl, but Charles is bc it's not a 5. A level of decorum and privacy needs to be re-taught to him. read more

Wow raise the price .01 cent and deny a $40 dollar transaction that 2 rso were labeled $20.00 a piece handed over $40 and was told I needed a penny or no sale. At 1 pm today fuck this store read more

What happened to this place? I went in on a Friday and the place was empty. I might know why now. Tried to exchange a cartridge. After waiting 10 minutes for the computer to figure it out I was told that will be $6.00. Excuse me? Do you not understand how an exchange works? I was told it was because I bought it on a Tuesday when it was on sale but was exchanging it on a different day of the week. ARE YOU KIDDING ME? Dispensaries are making money hand over fist and they still feel the need to rip you off with a ridiculous ATM fee? American Greed is alive and well in The Herb Center. Which I now call The Turd Center. Too may pot stores in this town to put up with that much stupid. I won't ever go back. read more

I received truly disgusting treatment by "management" of The Herb Center, today. I made a purchase that came out to $65 total. I used my debit card, entered my pin, and the transaction completed- except a receipt didn't come out. The machine froze. So the person I worked with restarted the machine - and ran transactions. I checked my account before even leaving the counter, and I saw i was charged twice. I asked for a refund on one of the charge s. Working for a bank, I KNOW that I was charged twice. The person said no. I politely said I'd rather not take any items and be on my way with the refund for the items I paid for. He told me he couldn't give me any sort of refund, and that I'd just have to leave empty handed, and having spent now $130 total (ON NOTHING). I asked to speak to the manager. The guy left, I'm assuming talked bad about me to the manager, because then 2 more guys came out and asked me what was "wrong with my card" really rudely. I said it wasn't my card, and explained that their machine glitched at the receipt stage and that I was charge twice. One "manager" cut me off before I could finish speaking and demanded I show him the transactions. I showed him I was double charged. He continued getting more rude, lots of attitude, and insisted that I wasn't getting my money back for anything because "they just can't." Meanwhile, the red headed "manager" was walking the initial clerk I worked with through the process of how to give me my money back! I said this is all I wanted. The other "manager" that was rude and told me I couldn't get anything back, stormed off, cussing me out and calling my homophobic slurs under his breath. Even though I got SOME money back, I didn't even get one transactions worth of money back because of their "non-refundable machine fees." I work for a bank, and am president of a local nonprofit that has worked with The Herb Center in the past on different promotional events. As a Queer, BIPOC person of this community for 7+ years- I DO NOT EVER recommend going anywhere near The Herb Center for literally ANYTHING. Substance is literally less that 300-400 feet up the street, WAY MORE PROFESSIONAL AND CONSIDERATE customer service. I know the manager and the workers there by name, and they always make sure you're getting the best for your money. Luckily I was able to stop by Substance and still get what I needed so my night wasn't completely ruined and I didn't have to spend it in pain. read more

We have been regulars here since they started selling edibles at 50 percent off on Wednesdays. We stock up weekly, or we did, until we were both diagnosed with COVID. We were very bummed to learn that they don't deliver OR have contactless pick up. Now we are searching for someone to pick up our gummies for the next couple of weeks. Very disappointed. read more

they have a budtenders that don't smoke weed or use it in any way they don't know anything about it and really bad bud

Brian served me today, and I was blown away by his product knowledge, attention to detail and humility. He's an expert at his craft and made this a super lighthearted experience. This will be my spot of choice--everyone on shift was positive and helpful. Product is excellent too! read more

I've been to many cannabis centers in Bend and found Found Caleb at the Herb Center was not only extremely knowledgeable and professional but also very caring and compassionate. I had been to the herb center in the past and didn't care for the service I received. The woman I worked with seemed annoyed to be answering my questions. I've been waited on by the same woman twice and she is rude and condescending. As I read other posts I'm finding others have had the same experience with the women there. Not sure why. They may need training or an attitude adjustment. As I was walking out I spoke with Caleb and he totally turned my perception of the Herb Center around. He was engaging and genuinely interested in proving me with exactly what I needed. Then I asked about pet meds and he referred me to Simply CBD and they took care of me as well. I will definitely go back to the Herb Center but only if Caleb is there to help me. read more

I have been so many dispensary's around the US, and by far ( I've received shitty customer service before) the way an employee treated me today for wanting to return a 66$ select cartridge for the plug at the bottom falling out and leaking all the oil. She told me to just put the plug back in and call it good, until I reminder her that select has no questions asked guarantee on their products. Never spending my money here again when their employees are so rude. Definitely recommending against buying here to my friends as well. Step your customer service game, seriously, her tone of voice is nasty to listen to when your SPENDING money read more

Love coming in here, special shout-out to koal and aaron for being the most knowledgable budtenders around. thanks to them I always leave with what I wanted. read more

Wow, cannabis paradise! I loved the variety & selection of strains & products. Josh was very knowledgeable & helpful. Thanks, Josh!

This is one of my top stops around bend for medicine some of the highest quality bud for cheap prices there's concentrates are amazingly cheap it's here or the diamond tree both amazing shops read more

It doesnt matter if you order online or not, you will always end up waiting a min 40 minutes and when you finally get to the counter theres a 99% chance your online order wont even be ready or will be the complete wrong order. This place is comparable to the DMV. It is NOT worth your time. read more

Really nice (inside and outside both) local spot with great herb, great prices, and friendly budtenders! This has become my go-to spot for all my canna needs. read more

I have no idea why this place is rated so low! This place is my favorite and I'm from out of town! I would highly recommend the blood orange white chocolate, the açaí Berry, and the pens & cartridges are also absolutely incredible! The service is top notch as well! Thank you! I'll be back next time I'm in town! read more

Yep a lot of the counter help seem to be stoned and/or ignorant of many products. Worse, today the counter guy wasnt wearing a protective mask, he said"I have one in my pocket that i use when we are busy, most people are happy that we are open and risking our lives"! Wll that doesnt help any of us very much. Risk on friend. read more

We go there once a month to buy herbs, oils, weeds and things. Their are best prices than anywhere else..

Organized and huge selection, also amazing glass that they sell, but when they're busy it's the longest wait ever.

Don't go here if you want to be acknowledged..... they have a huge space and tons of people working but a friend and I went in, they weren't even busy.... and none of their employees greeted us or even asked if they could help us....also dispensaries should smell nice and this one smelt like b.o..... light a candle read more

Extremely rude blonde employee yesterday and I made it clear I wouldn't be returning, good riddance.

In the words of Nate dogg, "smoke weed everyday". This is a great place to go. Good prices, and good selections. Dont pass this place up.

Each time I go it is so hit and miss. Today was my last time. The 4 people up front were trying to keep things smooth in a minor crisis. But the 1 bud tender was slow and had a bad attitude as usual. Gorgeous young lady, but rude and ungrateful for my business. I hope at some point the herb center remembers what the ideals of the cannabis community was supposed to be about. If nothing else learn basic customer service. Went from the best shop in Bend to the most disappointing. read more

The worst employees work here of any business I have ever been to. Snobby bitches with no knowledge of herb. But I kept going back because of the prices, until I was in there one night and all these millennial idiots started making fun of an older lady's outfit. I will give them credit they were nice enough to make fun of her after she left. Totally unprofessional. Will never go back. read more

Great looking place great staff. But Beth...... just calm down. Bought a single gram of flower. (Sunset Sherbet) was pretty trash. Found 2 seeds in the single gram of bud. read more

They must have changed management. They were very cool last visit. I enjoyed the people for the first time. The place is amazing overall and now the people match the place. Thanks to the management for somehow changing the employee attitude. read more

This review is based on quite a few visits over several years, dating back to when it was medical only-- on to our present day. I've always hated this place! I wanted to like it, I gave it many tries. Here are 5 very good reasons why I will never come back: 5 things that I don't think will EVER change about this place: 1) their jars have cedar-lined lids. Nothing asorbs aromas quicker, or more efficiently than cedar-- except maybe baking soda? Seems like a no-brainer NOT to use anything that's going to leach out delicate teprenes and make herb lose its aroma, right?? LOL! 2) menu prices are often incorrect, and menu is rarely updated. Countless times I've been baited with great prices on popular commercial herb, only to be told it was a mistake in pricing once I got there-- it happened way too often, and never once was I offered ANYTHING for my trouble-- despite the hour drive I made each time. Upon asking them if they could update their menu, I received excuses, jokes, and fairly rude comments on occasion in reply...which brings me to reason #3) Rude, and immature employees...it can happen anywhere, but happens here with annoyingly high frequency! And these immature girls are getting upset at me because I'm asking them if they can please update their menu on leafly-- you know; SOMETHING THEY GET PAID TO DO?!? 4) Sex discrimination. Notice I referred to the "girls?" who work there? That's because they do not hire men. That doesn't exactly make me feel welcome! 5) Prices have gone up...yeah, that's the deathstroke...this place is DEAD to me. Had to post here, as they don't post negative reviews on leafly...how SAD read more

This place has some of the RUDEST and most unhelpful people behind the counter I've ever experienced in a dispensary and the customer service is non existent. You can never ever order online because no matter what they Will inevitably get your order wrong and not to mention if they are out of one thing they will replace it with "a comparable high" when it's much more expensive then what you had originally ordered. The labels and the percentages on the items are not even close to being right honestly it's crazy how little knowledge these people have about their own products. The only good employees are dax,caleb,and Tess. Now that dax and Caleb left the store has gone down hill so much that we question if we even want to go here anymore and we buy from them ALOT. One star for Horrible service would rate it minus zero if I could read more

The customer service was horrible. There was a pretty eyed blonde female that was so rude. We were in line after already purchasing over $60 in flowers and the female working rudely said to us " are you buying more flowers cause if you aren't you can go to the front of the store. We went over there only to watch 2 others that came in behind us get service and leave. Wow I will never go there again. Customer service goes a long way. read more

Really awesome space with friendly bud tenders, wide selection of brands as well as some really great prices on "in house" flower as well as concentrates. Would def recommend them to any one who finds themselves in the bend area! read more

Broad inventory and knowledgeable help made my experience one of the better ones I've had among the stores in Bend. I found the staff courteous and helpful and would highly recommend this store. read more

Everything is grown in house and organic! They have the best prices in town because they grow their own product! Super friendly and helpful! The check in process is a bit different than other places but it's not a deal breaker! read more

Great customer service and fantastic product they really care about their customers not only recreation but also medical and very educated in cannabis! read more

Although the selection was fine, I found the girls working there just couldn't be bothered. Upon asking about the pre roll selection, they pointed at a booklet I had to flip through myself to find the pre roll page. At that point they continued their own conversation and acted as if I was an annoyance. being a budtender doesn't make you too cool just a heads up guys.. read more

Love this place! I've been having issues with my vape pen, and every time I bring it in, they are MORE than helpful! Always friendly, informative and patient. Thank you so much for your help and understanding! One day, I'll figure this pen out! read more

Could have had better customer service in the med room. Don't really like to be insulted while trying to purchase medicine. I think the bud tenders should check themselves and realize they have a privilege having that job. If they seem to think not, then maybe they should find another line of work. It is not ok to judge patients. read more

Love this place! The have chronic herb and at a reasonable price! They have come a long way since they first opened and it's been for the best! read more

I loved going to thc. Good deals. However, I had to stop going to the herb center because recently, two employees who had no connection to my neice, only that she had been a customer and they knew other customers who were friends with her, started circulating her mugshot from her duii. They saw the mugshot, matched her name to her profile at thc and sent the mugshot to the customers who knew her. Shannon and Jessi seem to be more focused on the gossip then the job. This was completely humiliating and absolutely stepping over the boundaries of customer service. This really is unfortunate, she is an ommp card holder and recalls many occasions where when her and I would show up, 90% of the employees would flock to the other room where she could hear whispers and gossip about her. The only 2 employees that treated her with respect were demetri (I know the spelling is wrong) and demetri's sibling who works there as well. The issue got so bad that we would both call ahead of time in hopes that demetri would answer and let us know if it was a suitable situation for us to come in. Let me enforce that we came in, sat quietly, bought our product and left every time. I stand firm in that we did nothing to be targeted like this. It is all ready shameful enough that my neice is dealing with this and to have those 2 employees (shannon and jessi) go out of there way to do this was more then we could bare, as customers. I am trying to reach out to management, let me reiterate that other then this issue, the are wonderful at thc but this was enough to ensure that I wont be returning while the "mean girl" atmoshere at thc is lifted. read more

OK, so Ive been in 4 times. The 1st time the young girl looked at me like I should already have or know the answers to any questions I may have, and treated me as if it was annoying to answer any of those questions. She also appeared to be so frantic/spastic in her thoughts I thought "wow what a meth-head". I bought a prepacked eighth which was sub-par at best. The 2nd time I went in a different/the same girl, (I got handed off much to my dread.) was nicer in general but not helpful at all in pointing me to any product that I wanted. The 3rd time I visited had looked online, went at an odd time. I got what I wanted rather quickly, but the bud-tender still seemed stressed and unattentive. The 4th time I didn't speak to anyone because I waited in line for over 20 minutes, (which would be OK if the line had moved AT ALL, there were only 5 people in the store.) before I turned and walked out. Yikes!!! They do certainly act as if they are doing customers a big favor by even speaking to them, seemingly to busy with other "more important regulation stuff" read more