I think today is my last day at this place.
I really love the idea behind this place. It's an indoor playground that welcomes everyone, including kids who are autistic or neurodivergent, and I genuinely think that's wonderful. It probably needs some time to work its kinks out and I debated on this review but this is how business learn.
Over all, I'm not sure my complaints are really abled to be "fixed".
For instance, one of the times I dropped by it was the socks situation. I noticed some kids were allowed to run around barefoot and their feet were REALLY dirty and I mean dirty not standard dirty . I know some kids have sensory issues with socks, and they really cannot tolerate it so I completely understand the reason for it, but when you think about all the kids crawling, rolling around and putting their hands and faces on the same floor, it grossed me out a little. How can we fix this? Do we ask for all the kids to wear socks ?? No - can't do that. Do we ask the staff to clean every little thing more frequently??? No can't do that either. There's too much to clean. Do we just look away? Germs are good but my goodness.
The second thing happened today and this one was harder for me. My son had to use the bathroom, and while we were in there another boy kept running in and out, flushing the toilets and turning the lights off, throwing things around. He had been doing this for quite some time before my son needed to go the restroom. I politely tried to ask him to stop and to go back out to play. Then My son actually started yelling NO to him when he actually crawled underneath the stall and came inside with us literally WHILE we were using the restroom. My boy was already irritated bc the lights kept turning on and off and the toilet was being flushed a million times and toilet paper everywhere. I ended picking up what I could and I was like "okayyyyyyy not coming back here"
I know the child wasn't trying intentionally to do anything wrong,and his mom is so sweet and was very apologetic. I actually felt bad even being annoyed because I know some parents are navigating things that other parents may not fully understand. But at the same time, I do think bathroom privacy and boundaries still need to be protected for everyone.
I hate that I'm writing this review but man......... that was not okay. And it's hard having your own business. And it's hard if you're not there 24/7, not all employees will carry you far.
I have to mention Jasmine because she is SO sweet. She's probably my favorite staff member there. She's always kind and welcoming and honestly makes such a difference. The other staff were okay, although one of them seemed a little annoyed when they had to clean up after the kids. Sometimes the staff is in pod some times they're just up front. read more