Chelby is hands down one of the best hairstylists I've ever been to. She always listens, pays attention to detail, and exceeds my expectations every single time. I leave every appointment feeling so confident and happy with my hair. Highly recommend to anyone looking for a stylist they can truly trust! read more

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Complete service with fun personalities and Professionalism. I would definitely go back because they offer everything. It's very clean plenty of snacks and drinks and a nice clean restroom. read more

I can't say enough great things about Chelby. From the moment you walk in, you feel taken care of. They take the time to understand your hair goals, explain what's possible, and make thoughtful recommendations that actually work for your hair type. The cut and color are always flawless and grow out beautifully. The salon is clean, relaxing, and well-run. You can tell they truly love what they do, and it shows in the results. Easily the best stylist I've had! read more

The Hair Lab - Hair Salons Near Me - Norco, California

1. Have stylists be on time for appointments and focus on the client and not their phone would be a start, this may not be true for all of the stylists, but no one there seemed to think this was unusual 2. If the stylist has requested pictures of what the client would like, make sure to look at them, don't be totally clueless when client expects you to know the type of cut wanted 3. Try to be friendly, not irritated that the client wants as close as possible to the cut in requested pictures, spending 5 minutes doing a very basic trim instead is not justified when paying for a complete service 4. Talk to your client, not just the other stylists in the salon, your client is PAYING for your time, respect that 5. I wish I could say one positive thing about this salon, unfortunately it was all negative read more

Life is more beautiful when you meet the right hairdresser, you're the one Chelby! Thank you for listening to my expectations, being professional and fun at the same time, and allowing me to wind down and relax. I am looking forward to my next appointment! read more

I cannot recommend Hair by Chelby enough! From the moment I sat in her chair, I knew I was in great hands. She's incredibly professional, attentive, and full of knowledge. I came in with a very specific inspo picture, and not only did she deliver exactly what I asked for, but she also took the time to walk me through the entire process. Chelby explained how my hair would process with the bleach based on its current condition, ensuring that we achieved the look I wanted without causing damage. I appreciated how honest and transparent she was it made me feel confident and informed every step of the way. I also have tape-in extensions, and Chelby gave me different options and recommendations on how to keep both my natural hair and extensions healthy. She truly cares about the long-term health of your hair, not just the end result.On top of that, she shared helpful tips on how to take care of my hair at home, so it stays healthy, vibrant, and styled like the day I left her salon.If you're looking for a stylist who's both an artist and a hair health advocate, Chelby is your girl. I've already gotten so many compliments can't wait for my next appointment! read more

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I hate to come on here and bear the bad news. I went to Chelby as I loved her results and her work. During our appointment she was on her phone a lot and seemed to answer any phone call that came through. maybe I'm being sensitive but it did not make me feel a welcome customer. she did not try to make any small talk and did not seem to care for a conversation. Going to the salon is a time to connect and surely there was none going on. read more

Strongly recommend staying away from Chelby, also known as Hair by Chelby!!! I went in asking for an ASH BLONDE balayage and was left with the worst unblended, streaky, and uneven brassy orange tone all over my head. She did not give me the opportunity to explain what I wanted when arriving to my appointment, she just asked to take before pictures of my hair and got right into it. As someone with virgin hair this was an absolute nightmare and exactly what I did not want to happen. She did not let my hair lift to the color I had shown in my inspo pic, she rushes her services I DO NOT RECOMMEND GOING TO HER. Also does not know how to work on black/dark hair. Not to mention I was told she was going to cut 2-3 inches of my hair but instead cut off 5-6. I would recommend going to someone older and more experienced with better communication skills. Especially stay away if you have curly hair. read more

It's unfortunate I even feel the need to write this review but my experience with the stylist Chelby, or also know as hair by Chelby was not the best, first of all, she rescheduled out initial appointment for about a month later than we had set when I had told her initially why I needed it done by our set date, but even then I understood her situation and the need to reschedule, going further when I went in for our first appointment, which btw, day of she told me if I could come in an hour or 2 later than our set time, she did not say more than 5 sentences to me after our initial talk of what I was wanting, it was about 5 hours of awkward silence, even though the vibe bothered me a little I still decided to book another appointment with her, and once again, she rescheduled me because another apparent situation had come up, okay no problem, the issue was that she offered me a date, I told her I'd take it, I texted her 3 days later just to confirm with her that I'll be seeing her on set date and she tells me I never confirmed with her and that that date has been booked??? I literally told her I'd take the date she offered me?! And it's not like she texted me and I took hours to reply, I messaged her immediately that I'd take that date, I caution anyone booking with her who needs their hair done by a set date and I really suggest she works on her scheduling management and doesn't leave willing to pay customers like me high and dry. I also suggest she works on her customer service skills because no client should have to feel like a bother or feel uncomfortable for 4+ hours. read more

Answer the phone or clean out your voicemail box so that you can grow your business. Customers will not wait around for you, you need to be ready for them. read more

All the girls there are super sweet and they will make your hair color exactly the way you envision it. The service is quick, efficient, and inclusive . I asked for copper and that's exactly what I got. I love the hair lab!! read more

The Hair Lab - Hair Salons Near Me - Norco, California

I been going to this salon for years and i love everyone, i read other reviews who i think don't understand the concept of this salon, all the lady's here are booked for weeks ahead. I love my stylist she takes care of my hair even more than i do and i love that. As for the people calling them racist there's no way possible I'm hispanic and I could assure you there is no room for racism there. read more

Impossible to get an appointment because nobody responds to text messages nor picks up the phone.

Been trying to get an appointment the last week, no one answers the phone or returns voicemails.

the place is so cute and the aesthetic in there and lighting is all very beautiful. Jené aka @jslhair on Instagram always leaves my hair BOMB. Seriously she's the best and not to mention she's the sweetest and all the staff there welcome you with a smile 10/10 recommend! read more

The Hair Lab - @jslhair - Hair Salons Near Me - Norco, California

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Love the Hair Lab girls! I get seen by Nicole once a month and the girls in there are always so happy and everyone is having a conversation together. Environment is fun and relaxing. Definitely a place you can sit back and unwind! So happy for Crystal, her salon turned out amazing and she has basically taken over the entire building complex lol there is no parking for any other business because the hair lab is poppin! read more

My son has complicated hair. I took him in and Susie and Cornell worked on his hair. Susie recommenced a deep conditioner, which she applied. Cornell did an amazing job of shaving the sides. Afterwards, Susie got rid of the dead ends. She recommended products that are perfect for his texture of hair. I enjoyed the atmosphere of the salon. The music was perfect. It was a little bit of everything. The salon is clean and vibrant. I watched the different stylists work on many different techniques. All of the clients appeared to be enjoying themselves. I know I was. I even reached out to one of the stylists to do my own hair. If you're looking for a place with great stylists, and a wonderful vibe, I would highly recommend The Hair Lab. read more

This place is so freaken amazing! I booked an appointment with Jené and honestly I will never be going to anyone else. She was such a sweetheart from the moment I walked in and she made sure I felt at home the whole time. The customer service was awesome with all the other stylist helping each other out (awesome team effort!) and they didn't make me feel uncomfortable one bit. I went in to get my hair dyed blue and man oh man did it come out amazing! I can't recommend this place enough! Definitely worth the experience read more

The Hair Lab - Hair dyed blue! Thanks to Jené - Hair Salons Near Me - Norco, California

Horrible haircut! Employees were not very friendly! Most just stood around talking to each other. Including the person who was supposed to be cutting my hair. read more

In need of magic?? The hair lab is the place to go!! Susie has been my hair goddess for 2yrs she is amazing at what she does best, hair!! Everyone at the hair lab is friendly, hard working and always a positive vibe! read more

The Hair Lab - Magic created by Susie - Hair Salons Near Me - Norco, California

This review is LONG overdue.. I have been a client of Maria's for 15+ years and she is THE BEST. Not only is she an amazing artist, she has one of the kindest souls. She is always booked so definitely book in advance, but you won't regret it! Love you, Maria! Cannot wait to see you when COVID ends so I can get my hair done! read more

This is an overdue review. I have had 2 sessions already with Vanessa and my hair keeps getting better every time. She cares about keeping your hair beautiful and healthy. read more

Took my girls here for haircuts. Great quality cuts! Beautiful salon with coffee bar!

This is crazy to me, I call nobody picks up, I go inside nobody doesn't even say hello. I literally been trying to get my hair done and this is the third time I come here and the customer service is literally insanely bad. I'm honestly thinking this place is racist because I'm Hispanic. I'm sitting here as I type this review and nobody says nothing not even a hi. When I ask for appointments they are not even helpful because last time I was here I give a stylist my phone number and what I want done and I never heard back from nobody, so that's why I came back to check if there is any nice stylist here that's actually considerate, attentive, and have customer service. Don't waste your time and money here. I don't get it....there should be no type of assumptions made on customers sir. And how many honest mistakes does it take for me to get an appointment??? My hair is cut in a bob so it's very short and requires little trims so it's not much to even ask. So idk what you are talking about and I was not referred to any stylist the day I went and gave them my number I have not received and info back on stylist referrals. So I'm not sure if your miscommunications make sense. read more

Crystal and the girls are amazing, the salon is new, clean, professional and the environment is fun and welcoming. From my observation everyone does very good work, the stylists are always busy and booked out for weeks at a time. That alone shows they are great at what they do. I highly recommend making an appointment before even walking in. All the stylists have their work on IG, its wonderful and they respect your time. Definitely not a walk in place where you hope you get lucky and land in a good stylists chair, everyone here is a professional and good at what they do. read more

Ok...as soon as you walk in you get allll the positive vibes! It's so cute and modern and simple and practical...I could go on. Getting to the stylists though; everyone is so ready to help one another, you can see the tremendous amount of respect these women have for one another and their talents. I go to Wendy, she's everything you want in a stylist. Compassionate about how you want to look, we have the best convos (i know you're not looking for a conversation , but I promise, she's genuinely interested in you...and you feel that). I wanted to go from practically black to very blonde and she educated me on the fact that it was not going to happen in one or even two appointments time. She cared enough about me and my hair to tell me up front that I wasn't going to get what I wanted right away. Respect. Thanks to her, my hair is still healthy. I'd recommend her to others for sure, but you'd have to wait awhile for an appointment, she's booked months in advance. Maria is also amazing. You will want her to be your best friend, I swear. But she already has 1,000 so just go to her for amazing hair instead. These girls know their stuff. This is a no drama salon! Check them out stat! read more

Such a beautifully decorated salon with amazing, down to earth people! I have been going to Nicole for years and she's amazing.

Loving the new salon! The atmosphere is great, everyone is always friendly and the place is clean. Crystal always knows what my hair needs and in the 10 years I've been going to her, SHE NEVER DISAPPOINTS! I've also had my hair done by Nicole and she too is AWESOME. Cheers to the lab read more

Love this place and the non judgmental environment. All of the girls/ guys are super friendly and it always looks clean and cute.

Love the new shop, very cute, clean and welcoming. All of the stylist are so sweet, they even all jump in to help me with my baby. The owner is the sweetest. read more

Please do not waste your time in booking with Laura Diaz do not go with her, she will cancel on you on the day of your appointment, and won't answer your calls or text messages! She doesn't care, she will rather scratch her coochie than help you! #PERIODDDDTT read more

Decor is amazing & they have the absolute best customer service!!! I'm so happy I found Susie when I did! She truly cares about making sure my hair doesn't get damage & is up front when she feels something will not work. She truly cares about all her clients. The atmosphere at the salon is great & truly recommend it!!! read more

I get my hair done by Maria. She's literally the best. Whether it's cutting, dying, or even styling it for a high school dance, I have NEVER been disappointed. Also this little hair salon is so cute & has such a good vibe. Everyone is super personable & friendly, its a great atmosphere. I highly recommend The Hair Lab to anyone looking for a new place to get their new look :) read more

Absolutely love this salon!! Such a fun group of stylists and awesome ambiance. I'm a loyal client of Susie but have known most of these stylist for nearly 5 years. They create such an awesome environment and all do incredible work! So happy to have The Hair Lab in Norco. If you're looking for a fabulous salon where expert stylists can be found, check out The Hair Lab stat! read more

Love Katie and all the other stylists, they are all so welcoming. I've been getting my hair done with Katie for over 5years and I always leave a happy client. I always get compliments on my hair. My highlights always look great. read more

Wow! What a terrific experience. Had some serious issues with over processing and bad hair cut and heard about Missie at Hair Lab in Norco. Amazing! Hair is healthy and cut is incredible... tons of compliments! Let Missie take over and determine the best solution based on my preferences and pics and preferences. She nailed it! And, had fun, great vibe in the salon, and more than reasonable prices. Thank you, Missie! read more

I absolutely LOVE The Hair Lab! The staff & environment are amazing! All the stylists are extremely professional and super friendly! I'm a loyal customer for life!!!! It's more than a haircut it's an EXPERIENCE I HIGHLY recommend to ALL! read more

This shop is so cute inside! I love it! I get my hair done by Jhene and I've been going to her for about a year now and I love my hair every time! She tells you what you need to do to accomplish the look you are going for instead of trying to do it one appointment and fry your hair. She's so funny and makes you so comfortable! It makes time go by really fast. I have super long thick hair, it made it about 5 hours and she honestly made it fun. Always going to her from now on read more