PAUL at this location is very unethical...he quoted me a price on something but when I came back to…read morebuy it later that day he changed the price!

First of all brought in a game screen that is high value 260 MHz with 1 mil sink brought it in and…read morepristine condition bought it picked it up today and noticed that were three scratches and partial of my screen does not work anymore they are not willing to replace it yet the store manager puts on my notes He's refusing all business from me how to do work for a secondary hand secondary store what a joke..

Great place to sell your gold and silver. They are very helpful and a very easy process.read more

I have been there several times with inherited coins. I did my research and took notes before…read moregoing there. Although they weren't interested in everything I had I always left feeling like they treated me very fairly.

they sent me the items i ordered in timely manner after misunderstanding. thanks for the good…read moreservice

After shopping around to sell my gold I found this place and I am glad I did paid me $100 more than…read moreany other gold buyer in A.J or east mesa. If you need to sell your jewlery shop around but plan on Felix gold being your last stop

My husband and I had been here previously, but just for a watch battery change. He wanted to take…read moreme here as we think it's a family owned business and had a nice experience when we came here for the watch battery. My husband wanted to stop in to take a look at what they had in jewelry as he was buying me an anniversary gift. We were also going to check out their gold and coin purchasing program as I had inherited a coin collection from my father .It said online that they opened at 10 AM. We were sitting out in the parking lot area and saw what we believe to be one of the owners showing up AT 10 AM. In my personal opinion if you're open hours start at 10 AM then you should be open and ready to do business at that time. We walked in about 10:05 AM as we wanted to let her get in the door (and someone followed her in). We had to buzz to get in. She was already saying something through the speaker at us, but we went ahead and walked in the door. Without any greeting she said I won't be ready for 10 to 15 minutes ! Why don't you go over to Starbucks and get a coffee! And then said "Do you have an appointment?!" We immediately turned around and left! Her tone was rude, she could've addressed it so much differently like could you please give me a couple of minutes? Everything seemed abrupt. Like we were putting her out because we wanted to come spend money at her store. I have not needed an appointment to look at jewelry for a possible purchase anywhere before. Needless to say... I will not be walking through their doors again. We already had another jeweler that we use on Alma school and Queen Creek Road area that we've been more than happy with for purchases and repairs! The only reason I gave two stars is because of the previous gentleman who took care of my watch issues.

they are amazing. We buy all of our jewelry for Hannah and Michelle. Fabulous store. Fabulous…read moreeverything.

There very rude they told me to come in and bring my 24 karat bracelet I walk in. He tells me he…read morecan't check if it's 24 carat and also told me it could be fake. I even told him to test it. He said, even if I tested, it could still be fake. He told me I have to go somewhere else and get it stamped before he could buy it. He made me drive 40 minutes away and they're the ones that had the attitude they are liars. I will never go there again and I recommend for no one to go there. There is a lot of better places don't waste your time go somewhere else.

Best coin shop in the East Valley! I sold some of my silver and coin collection off and they gave a…read morefabulous price. Trustworthy and kind people!

Great customer service, the moment I walked in the girls were welcoming, Selena is the one who…read morehelped me sell my items. She gave me a fair price on my items and made sure I left happy. She's very happy and friendly! Definitely a returning customer.

I was ignored; so I left after 15-20 minutes. 3 Staff standing around leaning on cases I wanted to…read morelook at ‍

My fiance and I came to this location on numerous times for look for wedding bands. On three…read moreoccasions, the same woman met us with a crappy attitude. On my fourth visit, I worked with Jeff, who is an absolute delight! He is the only reason why we bought our bands from Jared!

We have frequented this store twice in the past couple of months and both times have received…read moreamazing service. The store itself is filled with wonderful items - a large selection and is very clean. Everyone we encountered was friendly but Cindy is the person that took care of us today and she was great! I came today because the hubby was here before Christmas and spoke highly of the service he received. He was right and I'll be back again!

I dropped in yesterday evening to have my ring sent in for repair. First off, Tiffany greeted me…read moreright away- it may seem small but that is lost for a lot of customer service nowadays , so kudos for acknowledging my presence! She was training a new employee on the process of sending out jewelry for repair. The system was giving them a hard time, yet she was incredibly patient with the process, and thorough. I was so comfortable, I stuck around after they got me taken care of because I wanted to hang out and try on rings. I enjoyed talking with Tiffany so much that I will be a customer for life of hers. She displayed exemplary customer service and mentoring skills. Helzberg would only succeed in keeping her around, they better take care of her the way she took care of me. Tiffany is smart. Tiffany is funny and kind. Tiffany is knowledgeable and very good at her job. Keep Tiffany around.