Brought a 18K gold bracelet my father who passed away wore for the last 30 years. He had Steve carved out of the center gold block that was on it rather than having it engraved. I brought it in to have the Steve part melted down & put into a piece I can get engraved, as I was quoted a price of $400-$500 to donate requested work for me. Afterwards I was told I'll still have to take it to New Hope to have it engraved, in which I will have it engraved of course. Afterwards 3 weeks of them having the bracelet I called to find out when it would be ready. I was told they were working on it the exact moment I called. 2 days later I received a call saying it would be $475 and it was ready for pick up. I went to pick it up, they offered to take less than 1/2 of the spot price of the gold off of my total bill. When I asked the woman to please weigh the total weight of my bracelet that was given to me in my father's will and is extremely sentimental to me, the response was 36 grams. I had it weighed when I brought it in and it weighed 42.1 grams. Somehow 5 grams from my father's bracelet "disappeared". After several searches online I discovered a worst case scenario would be them having lost 1-2% of the weight. .4-.8 of a gram (.8 being a worst case scenario and poor craftsmanship). While looking at it and trying it on, the clasp was literally put on upside down and will need to be repaired somewhere else now. (Not a simple repair, which I'm not even sure what that will end up costing me). After very simply realizing that the impossibility of 5 grams of 18k gold missing from my father's bracelet left to me, the clasp being put back on it upside down. I was told that I could take my upside down clasp bracelet missing 5+ grams of 18k gold home with me without having to pay. I'd much rather have had the job done correctly & pay for it then receiving something that is one of the few physical treasures I have left, my fathers bracelet returned to me in need of repair weighing 5+ grams less. Where the worst case scenario would be .4-.8 of a gram loss, which was discovered after an easy Google Gemini search, and searching through multiple websites. I was going to leave the bracelet with them and take things further. As it was blatantly obvious that the 5 grams of gold that disappeared more than likely was not the 1st time to have happened. I did not have to pay the repair costs because they lost over 5 grams of 18k gold. As well as my bracelet literally having the clasp put on upside down, so no repair was completed in the 1st place, only it needing a repair now whereas it didn't when brought in, only needed a simple change so I would be able to continue wearing the bracelet as my father did for so many years.. If this was something I purchased for myself, something not as sentimental as it truly is to me, it would still be a kick in the face a bit financially. As 5 grams of 18k gold spot price is $100 over what they were asking me for the chain's size and change needed ($475.00). If you have anything that is of value whether monetary, or sentimental do yourself a favor and do not use this store. Not only bad workmanship with my receiving the bracelet back with the clasp backwards. But finding out that somehow 5+ grams of the original 42.1 grams bracelet brought in was now 36 grams. The bracelet now needs to be repaired once again because of the backwards clasp, as well as being 5 grams less than when I dropped it off. I'm beyond disgusted, and urge anyone thinking about using this establishment to go elsewhere so they can avoid theft, poor workmanship, and their very quick response when I easily discovered something was terribly wrong that I could just take it home for free, rather than leaving it there and hiring an attorney (which I did not say to them), but I was beyond extremely close to doing so rather than bringing it home with me with their very quickly going to "you don't have to pay for the work". Well before my even getting upset with them, which by all means I currently am just more disgusted and feel so terribly taken advantage of. Yet 5 grams of 18k gold that went missing certainly was more than my bill was to now having my bracelet where the clasp has to be repaired somewhere else. Any property of yours that's sentimental as my gold bracelet is to me, having its value diminish both monetarily & sentimentally. I simply cannot urge anyone looking for jewelry services to find somewhere else to go to enough! Every aspect of the service received is still surreal to me & the only thing I can think of worse would be them having lost my bracelet or outright having stole the entire thing rather than the 5 grams mysteriously disappearing, and setting the clasp back in upside down. read more

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What a wonderful store. Beautiful and unique jewelry. Carol was very knowledgeable, kind and helpful. Prices are reasonable and good for all budgets. The 1.5-hour drive was worth it, and I would definitely go back. read more

Always my place for custom made Jewelry. I've had several pairs of earrings custom made & a couple of rings made with diamonds & gems from other jewelry. Great customer service with everything made in house & some the gems they personally mined. You won't be disappointed here!! read more

The Gem Vault has been a staple in our family from the beginning. Referred by a friend close to a decade ago, we had my engagement and wedding band designed and created by these wonderful folks. Since then, we have obtained quite a few beautiful pieces. They are always available for a cleaning, and to make sure everything is in top notch shape. I will always recommend the Gem Vault- 10/10. read more

The only place to purchase any kind of jewelry!! Their unique designs & gem stones make for a one of a kind piece that will be cherished for many years to come! read more

I have been a customer at The Gem Vault for decades. I have bought finished pieces and loose stones, but mostly I have commissioned custom bracelets, necklaces, earrings, and rings. They have all been stunning and unique! Some of the pieces have won prizes for design. The team will work with stones you buy there or with stones you already own and bring to them. They give excellent advice and are extremely patient with the customer. I enjoy the process because they give me options in designs and incorporate my ideas into the design. I am not an artist, but I feel like I have a part in the creation of each new piece. Their prices are very reasonable for such quality work. Nancy Washington Crossing, PA read more

if you need the bling factor in a creative, unique piece of jewlery this is THE place to go. I have gotten my engagement ring here (thank you hubby) and my wedding band. Both custom, and they are both amazing. there is not one person that sees my hand that doesnt say how beautiful they are. the store itself has many MANY options and stones as well as pieces there for you to purchase. the staff has esp and can help you choose the perfect gift. i challenge you to walk out empty handed! read more

I was trying to find a place to purchase an engagement ring when I came across Gem Vault. As soon as I got in there the staff was very friendly and helpful, which I needed seeing as this was the first time I was buying a ring of this magnitude. They helped me understand what I was buying. Once we talked about what I wanted, they told me about my options and we selected a diamond. Everything was priced very well looked great! I got the perfect custom engagement ring from here! read more

Do not take vintage jewelry to this place for any kind of sizing or repair. They do terrible work!!! They ruined one of my vintage diamond rings when sizing, removed all the etching on the band that I asked them not to remove, removed the 18k stamping and never restamped the ring, charged me for replacement diamonds that were never replaced. My ring still has 3 original cracked / chipped diamonds that I asked them to replace and was charged for. First time I wore the ring after being serviced, one of the diamonds that they actually did replace, fell out. I don't know what else to say about this place, 600.00 later and I still can't wear the ring or even sell it. This place totally ripped me off! I will NEVER EVER go here again!!!!!!!!!!! read more

Awesome store, great unique jewelry already made or they will custom make a piece for you. Fair prices and a super friendly and knowledgeable staff. Thanks Bill, Sharon and Carol! read more

Gem Vault created a couple of pieces for me and I received a ton of complements for the quality of the stone as well as the quality of the setting. I highly recommend them to design the jewelry of your dreams. read more

Hands down the best place around. If you want the best customer service and a unique piece of jewelry, then don't go anywhere else. I have purchased many one-of-a-kind pieces of jewelry and I couldn't be happier. read more

For a long time my family has exclusively used The Gem Vault for Bill's services. Upon getting engaged, my now husband used his own jeweler for my engagement ring, which turned into one problem after another and ultimately getting a product that was not what we designed. I took my ring to Bill and his team for resizing and prong adjustments knowing they would be able to help us. They were able to give me exactly what I asked for whereas the previous jeweler said it could not be done. I also decided to work with Jason to make custom wedding bands and had a wonderful experience. Jason has amazing attention to detail and is very easy to work with. I must have changed my design on him five times and he was patient with me and made the whole process very fun. He will explain to you what works and what doesn't in terms of design; he is a wealth knowledge and an asset to their team. My husband was not looking forward to designing his band but found the process of working with Jason painless and is beyond thrilled with his wedding band. We are very grateful for the services of The Gem Vault and plan to be lifelong customers. read more