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    Kries Jeweler

    3.0 (3 reviews)

    Services - Kries Jeweler

    Watch cleaning

    Watch part repair

    Watch part replacement

    1 More Service

    Watch seal testing

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    Hamilton Jewelers - Hamilton Jewelers Princeton

    Hamilton Jewelers

    (130 reviews)

    $$$

    I live in Florida. Which has only 5 Authorized Rolex Dealers in the state. 18 months ago I reached…read moreout to the five dealers, to express my interest in the Rolex SS Submariner Date Only one, of the Five Dealers, had the courtesy to respond to my text from the Rolex website. That was Hamilton Jewelers, and to my surprise it was a Ms. Cassandra McBride who was their Rolex liaison, located in their main Store in Princeton, New Jersey. I followed up with a phone call to her , at the Princeton NJ location It was a very delightful and informative experience . Ms. McBride reviewed my information and explained to me , all the great details about the watch and it's current market availability , but assured that my interest in the watch would be noted and would keep me informed. I told her I frequently visit New Jersey several times a year. On, one trip I went to the store and personally introduced myself to her, had a very nice informative and friendly conversation with her, a very nice customer service experience . I would during the 18 months, text her to reaffirm my interest, and she would always reply quickly , reassuring me, and expressing hope for good news in the future. On December 3,2025, she texted me. And asked if I was still interested in the SS Submariner Date, ironically I was in New Jersey for a social event. I called her back , and reaffirmed my interest, and we laughed that I was in New Jersey. She said she hoped to have good news in the upcoming year. The next day she called and to my surprise said the watch was available. I was ecstatic, we made plans for me to come to their Hamilton Jewelers store in Princeton on the 5th of December. At that time she made me a wonderful presentation of the watch, explaining all the details. It was like Christmas with an old friend. My dealings with Ms. McBride and the Staff at Hamilton Jewelers, was a wonderful experience. The Extraordinary Customer Service, I experienced with Ms. McBride and Hamilton Jewelers, is very rare these days, and I will not forget it.

    My experience with this Rolex Authorized Dealer has been disappointing due to what appears to be an…read moreunfair and opaque spending profile system. While the staff is courteous and the store is well maintained, access to desirable Rolex models is clearly tied to prior spending on unrelated items rather than genuine brand loyalty or expressed interest. This expectation is neither transparent nor consistently communicated, leaving customers to guess how much they need to spend before being "considered." For an authorized dealer representing a brand like Rolex, this practice feels exclusionary and undermines trust. I recognize that demand exceeds supply, but using vague spending thresholds instead of a clear, equitable allocation process creates a poor customer experience. Greater honesty and fairness would significantly improve confidence in this store. *Update: Thank you for taking the time to call and explain your Rolex allocation process. I understand how allocations work, however my review reflects my personal experience as a customer, including communication and overall transparency during the process. It was written honestly and without malice. At this time, I don't feel it would be appropriate to remove the review unless my experience itself meaningfully changes. I hope you can understand my position. I do appreciate you reaching out and wish you and your team the best moving forward.

    Kries Jeweler - jewelry - Updated May 2026

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