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Flemington, NJ

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The Jewelry Exchange

5.0 (3 reviews)
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Dickens Jewelers & Design Studio

Dickens Jewelers & Design Studio

(18 reviews)

$$

Victor and his family are fantastic with what they do. They…read morenot only sell jewelry, they repair too. Very reasonable and they get it back too you right away.

I brought my all‑original 1960s Omega Seamaster to Dickens Jewelers in Clinton for what should have…read morebeen a simple, straightforward service. What I got back was the most dishonest, incompetent, and unbelievable experience I have ever had with any business. They lost my original Omega crown -- a part that matters enormously for originality, value, and collectability. When I picked the watch up, I immediately noticed a cheap generic crown installed. When I confronted them, I was given an absurd explanation: they claimed this random generic crown had "just happened" to be found on the floor and they "assumed" it belonged to my watch. The idea that a generic crown just happened to fit a 60‑year‑old Omega Seamaster is insulting. I told them I had photos documenting the watch with its original crown before I brought it in and would be happy to show them. Their response? They told me they "trusted me." After hearing their story, I certainly didn't trust them. I then wrote a letter explaining that they had lost a 60‑year‑old original part, damaging the watch's integrity, history, and value. After that, I received multiple calls a day from them, which I ignored because I wanted everything in writing. The explanations continued to change. Suddenly they claimed they bought a magnet, found my original crown, and reattached it. I picked the watch up -- and the crown fell off immediately. I took the watch to another jeweler for an independent evaluation. Their watchmaker found a damaged stem and glue inside the watch, apparently used to hold the crown on. Yes -- glue. Inside a vintage Omega. That jeweler also told me I was one of countless people who had brought in watches "serviced" by Dickens that needed corrective work. As of a few days ago, their watchmaker is literally removing glue from inside my watch because Dickens' "resolution" was to glue the crown on and glue the watch together. Truly unbelievable. Even after losing original parts, damaging the watch, giving me contradictory stories, and returning a watch that fell apart in my hands, Dickens Jewelers only offered a partial refund of the service fee. I had to dispute the charge through my bank because I no longer trusted anything they said. My Omega survived more than 60 years. It took Dickens Jewelers one service appointment to lose original components, damage the movement, attempt a shortcut glue repair, and give me a series of explanations that made the situation worse every time they spoke. It goes without saying that even a 1‑star rating is far too generous. The only silver lining is that this happened to one of my Omegas and not one of my vintage Rolexes, sentimental pieces, or much higher‑end watches. If Victor and Kevin are willing to lie pathologically about something as trivial as a routine service on a vintage watch, you have to ask yourself a very uncomfortable question: what would stop them from lying about something with far greater monetary value, carat weight, or sentimental importance -- like an engagement ring, wedding band, or family heirloom? There are several far more competent jewelers right here in Clinton, NJ. I strongly advise using any of them and avoiding Dickens Jewelers at all cost.

The Gem Vault - Bracelet on with the clasp having been put back on backwards, weighing 5 grams less than when it was brought in.

The Gem Vault

(13 reviews)

$$$

Brought a 18K gold bracelet my father who passed away wore for the last 30 years. He had Steve…read morecarved out of the center gold block that was on it rather than having it engraved. I brought it in to have the Steve part melted down & put into a piece I can get engraved, as I was quoted a price of $400-$500 to donate requested work for me. Afterwards I was told I'll still have to take it to New Hope to have it engraved, in which I will have it engraved of course. Afterwards 3 weeks of them having the bracelet I called to find out when it would be ready. I was told they were working on it the exact moment I called. 2 days later I received a call saying it would be $475 and it was ready for pick up. I went to pick it up, they offered to take less than 1/2 of the spot price of the gold off of my total bill. When I asked the woman to please weigh the total weight of my bracelet that was given to me in my father's will and is extremely sentimental to me, the response was 36 grams. I had it weighed when I brought it in and it weighed 42.1 grams. Somehow 5 grams from my father's bracelet "disappeared". After several searches online I discovered a worst case scenario would be them having lost 1-2% of the weight. .4-.8 of a gram (.8 being a worst case scenario and poor craftsmanship). While looking at it and trying it on, the clasp was literally put on upside down and will need to be repaired somewhere else now. (Not a simple repair, which I'm not even sure what that will end up costing me). After very simply realizing that the impossibility of 5 grams of 18k gold missing from my father's bracelet left to me, the clasp being put back on it upside down. I was told that I could take my upside down clasp bracelet missing 5+ grams of 18k gold home with me without having to pay. I'd much rather have had the job done correctly & pay for it then receiving something that is one of the few physical treasures I have left, my fathers bracelet returned to me in need of repair weighing 5+ grams less. Where the worst case scenario would be .4-.8 of a gram loss, which was discovered after an easy Google Gemini search, and searching through multiple websites. I was going to leave the bracelet with them and take things further. As it was blatantly obvious that the 5 grams of gold that disappeared more than likely was not the 1st time to have happened. I did not have to pay the repair costs because they lost over 5 grams of 18k gold. As well as my bracelet literally having the clasp put on upside down, so no repair was completed in the 1st place, only it needing a repair now whereas it didn't when brought in, only needed a simple change so I would be able to continue wearing the bracelet as my father did for so many years.. If this was something I purchased for myself, something not as sentimental as it truly is to me, it would still be a kick in the face a bit financially. As 5 grams of 18k gold spot price is $100 over what they were asking me for the chain's size and change needed ($475.00). If you have anything that is of value whether monetary, or sentimental do yourself a favor and do not use this store. Not only bad workmanship with my receiving the bracelet back with the clasp backwards. But finding out that somehow 5+ grams of the original 42.1 grams bracelet brought in was now 36 grams. The bracelet now needs to be repaired once again because of the backwards clasp, as well as being 5 grams less than when I dropped it off. I'm beyond disgusted, and urge anyone thinking about using this establishment to go elsewhere so they can avoid theft, poor workmanship, and their very quick response when I easily discovered something was terribly wrong that I could just take it home for free, rather than leaving it there and hiring an attorney (which I did not say to them), but I was beyond extremely close to doing so rather than bringing it home with me with their very quickly going to "you don't have to pay for the work". Well before my even getting upset with them, which by all means I currently am just more disgusted and feel so terribly taken advantage of. Yet 5 grams of 18k gold that went missing certainly was more than my bill was to now having my bracelet where the clasp has to be repaired somewhere else. Any property of yours that's sentimental as my gold bracelet is to me, having its value diminish both monetarily & sentimentally. I simply cannot urge anyone looking for jewelry services to find somewhere else to go to enough! Every aspect of the service received is still surreal to me & the only thing I can think of worse would be them having lost my bracelet or outright having stole the entire thing rather than the 5 grams mysteriously disappearing, and setting the clasp back in upside down.

What a wonderful store. Beautiful and unique jewelry. Carol was very knowledgeable, kind and…read morehelpful. Prices are reasonable and good for all budgets. The 1.5-hour drive was worth it, and I would definitely go back.

The Jewelry Exchange - jewelryrepair - Updated October 2026

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