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Gem Zone

5.0 (2 reviews)
ModerateJewelry
Open • 11:00 am - 6:00 pm

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13 years ago

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12 years ago

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Vecere Jewelers

Vecere Jewelers

(10 reviews)

$$$

My fiance contacted the store after I found an estate ring online. He received a message saying…read moresomeone would contact him shortly to complete the transaction. No one contacted him and he tried calling and found out they were closed in the middle of the week. Nine days went by, and I called and he asked to speak with my fiance. he kept talking over the top of my fiance saying he couldn't have a receipt #, when we have a receipt #! I called back and spoke with Shawn/Sean, who looked up the ring and said it was sold weeks ago. Who leaves sold rings online for more disappointed people to call and why were we treated so badly?

There is not a response from the owner that can make this interaction acceptable. It was handled…read morepoorly, with the owner, Bob, cleaning up the mess his son, Ryan, made. We wanted to purchase an engagement ring of a certain style, shape, and size. Ryan showed us a setting. I was concerned about the diamond falling out of the setting as I know many people who this has occurred, and he assured me the "diamond was not going anywhere." The ring was ordered. I was concerned about it falling out of the setting, so when I looked at my hand 5 months later, I was shocked to see, not only the diamond gone, but the entire setting had snapped off the ring. I was left with the band and two small prongs sticking up from the band. How does that happen? It happens when the incorrect setting is used for a diamond that is too heavy, and the setting is not strong enough to support the diamond. I was devastated! What made matters worse was the way this situation was handled. We went to the store and spoke with the owner, Bob. His son Ryan was the person who sold us the ring. Ryan insisted we picked out the setting. We did not. And. If we chose a setting that did not support the diamond size or shape, it was Ryan a graduate of GIA (Gemological Institute of America) to guide us to the appropriate setting. He did not. Bob took over, defending his son. Ryan sat in the corner of the store, smirking, as words were exchanged between us. Not once was an acknowledgment made for guiding us in the wrong direction. Bob tried to tell us stories about how customers of his had the same thing happen after crashing her bicycle into a tree or filing documents in a filing cabinet. I did not crash into a tree and it's 2024. Documents are filed electronically, and are not longer filed in a cabinet! Truthfully, his stories reinforced our findings about the inferior products he sells What was done? Eventually, after much deliberation, a refund was given for the band. Nothing for the lost diamond. AND... it wasn't a 100% refund. A 20% RESTOCKING FEE WAS SUBTRACTED!! Reviews help with making decisions. Use the review as your warning, and purchase your jewelry at another store. The few reviews I read did not warrant me to go elsewhere. This one gives you clear insight as to how this business is run.

Sojourner

Sojourner

(12 reviews)

$$

My brief experience spoke volumes. These really kind people both did their best to find the item I…read morewas looking for. They just wouldn't give up! True Lambertville Spirit! Looking for an inexpensive thumb ring for yucks. They found or ate ones, ones too small, then finally one for neatly $70.00, beyond my lark price range. Finally when we exhausted all efforts, they referred me to Anna on Union near Coryelle and I looked all over that area and gave up - ducking into the 5 & 10 and guess who was there?! Bohemian and kind Anna who couldn't help either - lost interest when it was apparent I wouldn't order something at a high price to be resized. The. i walked across the river using the bridge of course and wandered j to a more touristy store. You guileless shop clerk with no interest to upsell me or zeal to get me to buy something casually pointed me to an area of rings and wished me cheery good luck! Bingo! I bought a bushel of reasonably priced rings and couldn't be more relieved at completing my silly pointless quest. I've been frequenting both towns as a patron for decades and i'm surprised how I always associate kindly persistence to sell me items at the cost of my getting what I want versus just laid back helpfulness with no agenda. Ah but none of it matters. I'm lucky to be earning a living and having the time and funds to squander on such efforts. Back into the gym.

Always an enticing window display. Today I enter. What a…read moredelight. They do have some very beautiful pajamas, and some dresses to that apparently are made in Jaipur . Pretty fabric. Lots of wonderful beads. The staff couldn't be nicer . So helpful kind and chatty in the best way. I love the card selection too. I couldn't resist. I will be back! Love the ethnic stuff

Gem Zone - jewelry - Updated May 2026

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