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    The Gas Fireplace Tech

    5.0 (2 reviews)

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    Services - The Gas Fireplace Tech

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

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    2 months ago

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    6 months ago

    Showed up on time. Found the problem and fixed it. Cleaned up the work area so I didn't have to do anything. Fair price.

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    Chelmsford Fireplace Center - Fireplace X 6015 !

    Chelmsford Fireplace Center

    (34 reviews)

    My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

    Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

    Freitas Chimney Services

    Freitas Chimney Services

    (2 reviews)

    I live in Brookline, Massachusetts and was having ongoing issues with the boilers in my building…read more After some investigation, I discovered the problem was related to my chimney, it did not have a stainless steel liner, and the top of the chimney was not constructed correctly. The flues were positioned too far below the chimney cap, which was causing draft and venting problems. I contacted several chimney companies for estimates, and while many sent representatives, the one that truly stood out was Freitas Chimney & Fire (freitaschimney.com). The owner, Roberto, was not only professional but also incredibly personable. He was the only one who went above and beyond during the inspection. Unlike the others, he removed the chimney cap, removed the venting pipes from the boilers, took detailed photos, and thoroughly explained what the real problem was. If I had gone with another company, I likely would have only lined the chimney and still been left with the underlying issue. Roberto's insight saved me from a potentially costly mistake. I hired him for the job, and he did outstanding work, keeping me informed throughout the process with photos and videos showing each step. His pricing is very reasonable, especially considering the level of detail and professionalism he brings to the job. The only downside is that he's quite busy, but that's simply because he's so good at what he does. If you're willing to wait a bit, it's well worth it. I highly recommend Freitas Chimney & Fire. They're professional, clean, knowledgeable, and very easy to work with. Richard Winston 7/26/2025

    Roberto was recommended by someone I trust. He was very thorough and neat. I'm planning on using…read morehim for some repairs in the spring. I definitely recommend!

    Enchanted Fireside - Buyer Beware!

    Enchanted Fireside

    (24 reviews)

    This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

    We purchased our stove here 15 years ago. We have had good luck with the stove. We have used…read moreEnchanted Fireside to service our stove every year. Last year (of the year before) my wife and I went into the store and a nice guy talked us through installing an igniter. We bought it in the store and installed it and it's worked for a little over a year. We had a guy come out to fix our stove. He replaced that new igniter and didn't repair the problem. We called into the store the day after. Woman in the store called us back with an attitude. Told me there was no record of us buying the igniter. Why would I lie about that? Then she told me the guy can't come back for three weeks. He cleaned the stove for a few hundred. Didn't notice the problem. Came back and didn't fix the problem. And now he sent come back for 3 weeks? Of course they did charge us for the new igniter! Very disappointing!

    The Gas Fireplace Tech - fireplace - Updated May 2026

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