I was in need of Chimney brick repair on one of the two Chimneys on my home. I set up an…read moreappointment with Emener Chimney Maintenance to quote the work. Mike Emener was here early for the appointment, provided an honest and reasonable quote, and despite being very busy, fit me in on a Saturday to do the repair work and install the caps. Mike and his team were extremely professional, a pleasure to deal with, and provided the highest quality work at a reasonable price. He takes pride in his work and it shows in the results. Awesome experience and I highly recommend Mike Emener and Emener Chimney Maintenance for any/all of your fireplace/chimney service needs, I certainly will.

Great experience with Emener Chimney. Scheduling was quick and easy, communication was great, rates…read morewere fair, and they left the house clean. I would be happy to work with them again.

Mat and the team built me a new custom fireplace mantel and it's exactly what I was hoping for…read more They were super professional and and accommodating to all of my needs. High quality work and fair price.

From the owner: WW is specialized in crown molding, stairs, custom storages, mantels, custom cabinetry (and…read moreinstallation), window/door trim, baseboard, wainscoting, coffered ceiling, etc.

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!

It's very hard to reach them. If you leave message, it will take forever to get back to you. They…read morealways say it's their busy season, no matter it's winter or summer. We had the same experience Fredda had, They took about 2 month to make an appointment to finish set up their left over work. They will charge extra fee for finishing their work too. Unbelievable! Very unhappy customer.

Good quality service and very good response time. Good paperwork was provided after review of…read morefireplace

They were very efficient and thorough. I would recommend them for both their work and cost…read moreeffectiveness.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

I live in Brookline, Massachusetts and was having ongoing issues with the boilers in my building…read more After some investigation, I discovered the problem was related to my chimney, it did not have a stainless steel liner, and the top of the chimney was not constructed correctly. The flues were positioned too far below the chimney cap, which was causing draft and venting problems. I contacted several chimney companies for estimates, and while many sent representatives, the one that truly stood out was Freitas Chimney & Fire (freitaschimney.com). The owner, Roberto, was not only professional but also incredibly personable. He was the only one who went above and beyond during the inspection. Unlike the others, he removed the chimney cap, removed the venting pipes from the boilers, took detailed photos, and thoroughly explained what the real problem was. If I had gone with another company, I likely would have only lined the chimney and still been left with the underlying issue. Roberto's insight saved me from a potentially costly mistake. I hired him for the job, and he did outstanding work, keeping me informed throughout the process with photos and videos showing each step. His pricing is very reasonable, especially considering the level of detail and professionalism he brings to the job. The only downside is that he's quite busy, but that's simply because he's so good at what he does. If you're willing to wait a bit, it's well worth it. I highly recommend Freitas Chimney & Fire. They're professional, clean, knowledgeable, and very easy to work with. Richard Winston 7/26/2025

Roberto was recommended by someone I trust. He was very thorough and neat. I'm planning on using…read morehim for some repairs in the spring. I definitely recommend!

This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

We purchased our stove here 15 years ago. We have had good luck with the stove. We have used…read moreEnchanted Fireside to service our stove every year. Last year (of the year before) my wife and I went into the store and a nice guy talked us through installing an igniter. We bought it in the store and installed it and it's worked for a little over a year. We had a guy come out to fix our stove. He replaced that new igniter and didn't repair the problem. We called into the store the day after. Woman in the store called us back with an attitude. Told me there was no record of us buying the igniter. Why would I lie about that? Then she told me the guy can't come back for three weeks. He cleaned the stove for a few hundred. Didn't notice the problem. Came back and didn't fix the problem. And now he sent come back for 3 weeks? Of course they did charge us for the new igniter! Very disappointing!

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.

I have worked with Mike on several home projects including pavers, foundation and basement repair…read more Mike is trustworthy and always easy to communicate with. He and his team work hard and leave the area cleaner than it was. I actually just hired him again for another project. I highly recommend Brick City

Mike and his crew did an excellent job rebuilding our front steps and brick path. We appreciated…read morehis great design sense and his attention to detail. We have received many compliments on the appearance of the steps and path.