I have consigned several saddles here in the past and all was well, until today. I had a very nice, older English saddle on consignment there for quite a bit of time. Every once in a while, I'd stop in and check with the owner - Still good? Want me to pick up? Etc. Each time I was told, "The saddle is here. I'm happy to keep trying to sell. I won't get rid of it. The shop policy is to never get rid of or donate ANYTHING unless I talk to the consignor." Today I was in the area and decided it's time to take the saddle back.
The following is an exact account of what happened.
The first few minutes, everything was friendly and casual. I jokingly tell Owner I wasn't too worried about the saddle, no big deal, it's not worth a whole lot, just wanted to come get it since it hasn't sold. In reality, I am very concerned, the saddle is still usable even though it's an older model, and I am not in a financial position to just get rid of valuable tack. (What horse person ever is?) Owner went to back storage area to retrieve the saddle. Returns to the counter, says she can't find it right now, but it has to be here. She checks the computer and older paper files for the consignment record.
After looking thru paperwork, owner can't find a record of sale or anything. Then the story changes. She tells me "a friend of mine" stopped in and told her that I authorized her to pick up the saddle. WHAT? WHO? WHEN? No, that would NEVER happen! And if that were true, why did I drive out of my way today to pick it up?
Owner said she is very concerned about the situation, and wants time to research it further. So I left but told her I would stop back by in a few hours after running other errands.
A few hours later, the story changes again. Owner calls and says "Sometime in October 2017, my assistant called your number and left 2 messages, never heard back, then called a third time and spoke directly to whoever answered the phone, and was told you didn't want the saddle back and to just donate it." So I told her I have a photographic memory for conversations (true statement!). I have never received phone calls, messages, or spoken to anyone from tack shop by phone in recent memory. It's my cell phone, I'm the only one who has access to it. And again, if I told you to get rid of it, why would I come in today to pick it up? And when I first came to get it, why were you so surprised the saddle wasn't in your storage area? Where is my saddle?
I checked my phone call in/out log, all the way back to April 2017. There is not a single call or message from the tack shop number, or any number in that exchange. There are no unknown caller numbers, either, that could have been from an alternate line. Owner tried to suggest she called my home number instead. We don't answer the home number, keep it for emergencies, and check messages daily. No one in the family would have picked up the home phone and told someone to get rid of a saddle. That didn't happen.
I returned to the tack shop after the phone call. Owner changed her story again, and said it wasn't her assistant who made the 3 calls, it was actually her, and she talked to me directly. I pulled out my cell phone, scrolled thru the phone log and asked her to point out the number she called me from. Oh, look... there were NO CALLS from the shop, from April 2017 until today.
There were other customers in the shop so Owner refused to continue the conversation. She stopped talking. Just because I said it was "no big deal and I didn't care too much," that doesn't mean you can dismiss me or this situation. I do care. It matters to me. Consignors care about their stuff. They care about getting paid for it.
If your policy has always been that you do not get rid of any items without talking to the consignor, then what went wrong here? Why wasn't your own stated policy followed in this situation? You never called or notified me that you wanted the saddle to be picked up. Verizon has no record of contact on either home or cell phone. If you had called, I would have been there SAME DAY to retrieve.
Remember: 1) You seemed very surprised at first that my saddle was not in your back storage area. 2) If I told you to get rid of the saddle, why did I stop in today to retrieve it? 3) MOST IMPORTANT: WHY DID YOU KEEP CHANGING THE STORY AS THE DAY CONTINUED? WHY DID YOU KEEP TELLING MORE AND MORE LIES TO ME? YOUR CUSTOMERS DESERVE BETTER THAN TO BE TOLD LIES ABOUT THEIR PROPERTY. I would like you to STOP LYING and own up to this situation. Tell me where my saddle is. Tell me what REALLY happened here. Be honest about this for a change. You said you donated it. When was it donated? Where was it donated? It is far more likely my saddle was sold and proceeds never delivered. Some legal remedy or financial compensation is owed here, as you violated your own stated policies. I would also like a sincere personal apology.
Something here just does not add up. Consignors, beware. read more