Bought some products via online purchasing and lo and behold they needed to be returned…read more Unfortunately there is no REI Co-Op in Loudoun County so we trekked on to Fairfax County. REI is located in the Fairfax Govt Ctr shopping area. Staff is friendly but very picky about returns. It was obvious my products were new in original boxes with tags still on the products but this staff member inspected it with detail. I get it but her demeanor with me was not as friendly as the customer in front of me who made a purchase. Oh well, employee owned so I guess more picky.

I went to check out a few different things. I needed a couple of pairs of running shoes. One…read morebarefoot and another. I also wanted to check their selection of bikes. Then lastly, to check out their selection of rain and cold weather gear. This store is tucked away not that far from me in the mosaic district. I found it one day by mistake after taking a wrong turn . I think it's on a dead end street. Either way it was a happy mistake. There was a decent selection of bikes and a repair/service center as well. Staff were pleasant and helpful when approached. Overall great experience. I'll be back.

I'm sorry, but this is probably one of the worst Dick's I've been to -…read more Their selection is super limited, and their shoe offerings? Terrible. If you're looking to check out Hokas, On Clouds, or any other type of brands, they don't carry it here. Period. In addition, where are the SAs? You would think that there was at least a staff member assigned to the shoe section or even a portion of the store, but you'll just be walking around and not find one team member. Plenty of parking in the large lot. +limited selection +unavailable staff

Never go here , it seems they discriminated you. I waited for 20 minutes for the girl to go get…read moremy size for the Nike shoes I wanted and I was looking to buy two pairs. I see her and another employee bring shoes out for others that came after me. Even a couple came in after and they got the shoes. Avoid this place at all cost. You are better off going to the mall and an actual store that sells shoes.

A scout is honest. That's where as much as I do like this store and cause, have to write this with…read morea caveat. Definitely purchase your scout patches and the like here. Yet for the camping items, they are cheaper at major retailers. I'm sure the NCAC has to pay a large rent to be here, but I'll be getting tents, flashlights, and sleeping bags elsewhere. Still glad this is here. Props to the employees. They are all part of scouts. That alone is great, so you will get solid advice. They do have good products in here for the most part. Also they've been very helpful with last second court of honor items. Scout leaders forget stuff. I appreciate how helpful they've been, and am glad this stores at this convenient location. Be prepared!

Excellent prompt service. Knowledgeable staff and beautiful store. Very impressed with the overall…read moreexperience.

Very friendly staff. Upon walking in your greeted and asked if you need help…read more The store was fully stocked and very clean. This location has a bigger clearance section than the other locations. But the XL+ clearance items are usually sold out. They have sanitizer and the employees were wearing masks properly. Which is a plus during C-19. Also the store had good ventilation and the AC was on which is another plus. The cashier and manager were both very friendly, Highly professional & social. The general crowd is middle class really. Mainly Police, Fire & Military customers. The noise level was normal for a retail store. Mainly adults shopping. No kids really. It's located inside a shopping center so parking is not really a issue. I was asked to pay via Credit Card. So unsure if they aren't taking cash permanently or it was just temporary for that day. I would call before going. Overall A++, Just wish they had more XL+ clearance items. Love 5.11

Ordered a backpack online but because there were a couple factors that left me wondering if it…read morewould be cancelled, I decided to call the store and see if they had one in stock and would honor the price I paid for it days ago. Tara was able to find the bag in a different color which I was fine with to place it on hold for me and honor the price I paid online after showing the receipt. She also pointed out that there were patches that would be included with my purchase (I added a pouch and pants) which was a nice surprise! All in all, great experience from over the phone to checkout. Will definitely come back due to service alone.

This store is all about biking, skiing, and snowboarding. I've come here a couple of times to get…read moresome parts for my Trek bike, and they carry a lot of the hard to find parts and accessories. I discovered today that they even have a monthly free bike clinic, where their bike mechanics will completely inspect your bike for safety and wear and tear issues. If I was really into snowboarding this is the store I would come to ship. It's like a snowboarder's paradise here. The store is also open 7 days a week, and there were a handful of associates ready to assist me when I showed up. I wish they had a store like this in Fact but luckily this store is located pretty conveniently in Falls Church. I am sure I will come back again before the summer is out.

I wish the Chantilly location was still open, but the service at this location made the drive worth…read moreit. I went in for some gloves, a new pair of goggles and a few other odds and ends and the sales staff was really prompt and helpful and I was in and out quickly.

I've been to this location several times and the staff is always amazingly helpful, knowledgeable…read moreand very professional and willing to assist! I've taken a class here on fly tying, which was awesome... Scott has amazing patience and is a master at his craft! I came back recently to buy fly fishing gear of my own (as I used to use a guide's or friend's equipment) and got the best service and support in selecting all the items I needed to be fully outfitted! They also have some amazing and trendy, hi-quality clothing! This is my preferred Orvis location!! I highly suggest Orvis over Cabelas too!

THIS LOCATION PERMANENTLY CLOSED END OF 2025. This shopping center off of Rt. 7 is called Village…read moreof Leesburg and has Wegmans and other nice businesses still, but sadly no major outdoor clothing store anymore.

REI in VA was awesome, Yes it looks like the same as everywhere else but must be the way REI hires…read morethe people. Joe was great, he measured my foot and gave me a lesson on shoe materials and I enjoyed the expertise he had in comparison to the other shoes. I was looking for a running shoe that was water resistant, we compared ON and Salomon. Eventually went with his recommendation with Salomon. The shoe prices are great only with REI membership which gives you a discount. I enjoy shopping at REI.

Came a couple of times for shoes. Tried on a pair, needed a larger size, and waited....and…read morewaited...and waited...and left. With 5 customers and 3 associates it should have been possible to get that box out of their storage. Total waste of time.

DICK's has been around since the late '40s, and they carry a great selection of apparel, shoes,…read moreaccessories, and outdoor items. We stopped by this Fair Oaks location to look for shoes, and we were impressed that they had a larger collection and also different styles of specific brands, compared to department and specialty shoe stores. It seems as every DICK's carry different styles, so be sure to check a few locations out. The staff here were friendly and sweet, and they had a great system of looking up the shoe and delivering them to you to try them out. There could be more seating area, as it was super limited, and there are various cashier points around the store for an easier checkout. Located at Fair Oaks, there's ample parking in the mall lot. +great selection of shoes and apparel +friendly service +located at Fair Oaks +plenty of parking in mall lot

Buy your item from their website NEVER BUY FROM Dick's. A store is only as good as its customer…read moreservice, and its entire success depends on the loyalty of its customers. For years, my family, friends, and I have been fiercely loyal to Dick's Sporting Goods. Whenever it came to sports items or fishing gear, I never even bothered checking other websites or competitors; I always went straight to Dick's and proudly recommended them to everyone. That loyalty ends today. Last night, I went to return a pair of shoes. Yes, it was past the 90-day window, but the shoes were completely unworn with the tags still attached. Any reputable store would, at the very least, offer store credit as a gesture of goodwill. Instead, Dick's policy is to buy it back at the lowest possible selling price, which feels like a complete rip-off and a scam to steal customers' money. To make matters worse, the store manager's behavior was incredibly rude, dismissive, and utterly unprofessional. Shocked by this treatment, I called their Customer Service line, expecting them to de-escalate the situation or at least apologize for the manager's misbehavior. Instead, the representative was completely useless. They didn't even care to ask which specific store location this happened at, offered zero help, and didn't even bother to apologize. This is, hands down, the absolute worst customer service experience I have ever had in my entire life in the United States. The silver lining? I also bought two pairs of shoes directly from the brand "On" last night. Due to this awful experience, I am returning the shoes I bought at Dick's, and I contacted "On's" customer service instead. "On" handled my situation beautifully, professionally, and resolved my issue with ease. My advice to everyone: If you want to buy sports gear, go directly to the brand's own website or store. Dick's doesn't give you any special discounts, their return policy for unworn items is a joke, and they treat loyal customers like garbage. I will never step foot in a Dick's Sporting Goods store again, and they have permanently lost my business.

Walked in to just get an overall idea of what id like to purchase for my family - to be greeted by…read morea wonderful man named Martin. He was super helpful in showing me all of the different options and was extremely knowledgeable on financing and things that would be beneficial for me. As I was leaving, I was giving a warm thank you from the general manager for coming in and speaking with them. Anyone willing to drop by, even if it's not to buy something, these guys are very easy to talk to and I wasn't pressured to buy something. Overall a very comforting experience and I will be coming back to buy a beautiful Forester.

I ended up buying another camper in March 2025, and honestly should have learned from my first…read moreexperience and stayed away. I figured that after three years had passed, it had no where else to go but up, right?!? Wrong. The salesperson was fine, I suppose, but the finance guy was just an a$$, and I should have walked out because of him. Unfortunately for me, however, I didn't pay close enough attention to the numbers and what was actually being put onto the contract as it compared to what I had agreed to. Because of this, I overpaid dearly for the camper and know for a fact that they manipulated the numbers and ultimately overcharged me by $3,800 on the base price from what I had agreed to and what they posted on their website. Every time I look at the contract, I get pissed off all over again. I will never ever go to this location again - for as long as I live - and if you are brave enough to ignore the overall 2-star rating that this Camping World location has received, MAKE SURE YOU VERIFY EVERYTHING and document, document, document. They will look you right in your face and lie right to it.

Most of the inventory is dated and not great quality. You are better off selling online yourself…read more(so easy and you do not give up 60%) or donating to those in need. Be prepared, some of the staff has an attitude problem (for no reason). Good luck.

This store is amazing. I can't believe it's been around 13 years and I never knew it. I…read moreaccidentally came on the day of the sidewalk sale. Unbelievably good clothes for $5 each. The clothes inside equally amazing and surprisingly affordable. Lots of famous brands and really high quality clothing in a variety of sizes. They don't have fitting rooms which I was at first not happy about, but as it turns out everyone just changes in front of the mirrors in a back corner. It was the most fun communal shopping experience I've ever had, getting feedback on everything I tried on. This is my go-to shop for dance clothes and work clothes from here on out.