Stayed here for 5 nights. Overall the experience was nice. Room was clean, shower worked well…read more As an American, little disappointed in the size of the TV. Didn't know they made them that small any more - lol. Luckily didn't watch much TV. The WiFi was good, although I could have upgraded to Preimum - but didn't need to. The only bummer was the location of our room. They literally put us in the last room at the end of the building. It wouldn't have been terrible if you could actually exit the building down there. Nope, you had to walk all the way back up to the lobby and exit there (and then walk out to the parking lot - where I could see my room). They definitely do things a little differently in England.

Welcome very nice, efficient. On 2nd floor with heavy suit case but no lift. Rooms large.read more

Just added this establishment to Yelp. We stayed 4 nights here and found it very comfortable and…read moreclean. I think it is quite new as everything is clean and sparkles. It is a basic hotel, but its location is right downtown and is very central to most activities. The room provided a comfortable bed, good hanging space and mirrors, a large comfortable bed, TV, but no phones. The Bathroom is large and has a very deep tub/shower. The tub is slippery getting in or out. No wash cloths, and only 1 large bath towel and 1 hand towel for the two of us Free coffee and tea in room as well. The Inn provides a buffet breakfast for extra which we did not try. There are many eating places very close by. We were quite happy with our stay and encountered no problems. Would recommend.

I had a lovely stay here at premier inn Cheltenham. The stuff was very friendly, very clean and…read morewell kept. Room was spacious my only problem was the toilet. I wasn't quite use to the British toilet and mechanics which was frustrating to me....lol Located downtown near bars, liquors stores, restaurants, shopping centres you name it. Sundays everything closes early. There is a lovely kebab restaurant 2 min walk from the inn if your fighting the late night munchies where the owners are just wonderful and entertaining. The view from my room was just beautiful. I would definitely recommend this place to a friend if they are ever visiting Cheltenham. Oh and the dollar store is right across the street if your looking for emergency toiletries.

We were supposed to stay four nights at Ellenborough Park Hotel over Christmas, and booked based on…read moreits reputation as a 5-star hotel. Unfortunately, our experience was very disappointing, and the conditions were unsafe and unclean and we felt we had to leave after the first night. I don't usually write reviews, but morally, I felt I had to say something. There was no effective heating, noticeable musty stains on the floors and ceilings and the whole hotel smelled like mildew - my whole family woke up sick. mildew and mold in a hotel is serious and you cannot be charging people (especially for these prices) for unsafe conditions. While one staff member at the concierge was friendly, the manager we dealt with was rude, which was especially unsettling considering the high price we were paying for a Christmas stay. Our room was unclean with mold stains, and overall felt far below what you would expect at a five-star hotel. when we told him this, he said that "we had the cheapest room." our family paid $6,872 USD for this stay. I was absolutely appalled with his response. The property has 5-star prices but, based on our experience, not even 3-star standards for basic cleanliness. We came here with our family to enjoy Christmas, but ended up leaving early at a loss of $6,872 USD due to how poor our experience was.

Disappointed Christmas Review of Ellenborough Park…read moreReviewed 6 days ago via mobile I made the decision to join family at the Ellenborough Park. Not feeling particularly in the Christmas spirit I thought the get away would be a chance to get away and forget about things for a few days after losing my mother 5 months previously. Maybe I was expecting to much from a 5 star hotel, but must say I have stayed in better 4 star. The very young covering staff were very polite and capable but just a couple let the side down. Twice we were served but a slightly older lady in the dining room who had an excuse for every thing. At breakfast we ordered drinks and were asked to order the hot food we wanted. We went to get our cereal, toast, yoghurt etc and when we came back our hot food was already waiting for us. We asked our waitress why it had come up so quickly and she said it's always been like that, which is a lie. She offered to reheat it. You can't reheat eggs/ cooked breakfasts. The following morning we had a different server and I ordered scramble eggs on toast. Not a problem v nice. The next morning the same older lady we had from the previous day served us and I asked for scrambled eggs on toast and was told chef doesn't do it and that I could have the eggs but to cook my own toast. So as before it came up quickly and was left sitting there whilst I was in the other room cooking toast. So warm toast cold eggs! Christmas day was a let down, the main meal was awful. We were served a thick slab of Turkey without hardly any sauce or gravy which made it hard to swallow. The thickness of the meat was enough for 2 people which made hard to eat and dry. The tiny Christmas pudding looked liked it had come from a tin, it was an odd shape. The chocolate dessert on Boxing Day was inedible, the chocolate dessert was like 100 % dark chocolate and the honeycomb taste like a mouthful of burt bicarbonate soda. I noticed quite a lot of food went back uneaten. Also evenings in the lounge were ruined buy guests who thought it was ok to keep putting logs on the fire. You really need a sign about it. Apart from the lousy weather it wasn't cold. So why these people felt compelled to do this I really don't know. My family members who have stayed with you on previous occasions even said it wasn't the same as previous visits. I'm sure they will give you another chance due to work etc, but I don't think I will be

Outstanding service at the manor surrounded by beautiful gardens…read more Excellent breakfast and dinner was delicious.

Amazing, beautiful, and cleanest hotel I've ever seen! This is a wonderful hotel! The grounds are…read moreso lovely, I wished I could paint! Hotel itself is elegant with generous rooms and amenities. Full delicious breakfast included. And the staff was friendly and helpful. Will definitely stay again!! Wish I could give more stars!!

Shocking WiFi... & rooms are not cleaned when expected I shouldn't have to aak at reception for…read moreclean bedding & to take out the rubbish myself.

This is better than a bog standard Premier Travel Inn. It does what it says on the tin - it is…read moreclean, bright, warm and comfortable. Premier Travel Inn's have now replaced the bath towels with bath sheets so my only complaint has been resolved! Located just a few miles from Cheltenham town centre and also from the M5. The staff are very friendly and remember you from months previous. Breakfast served in the pub next door & is very good - ask for extra bacon, sausage etc. If you can't afford the Hotel on the Park stay here!

Very nice hotel located in charming town. Near boutique shops and tasty restaurants. Rooms are well…read moreappointed and comfortable. Restaurant staff very accommodating and friendly. Enjoyed Roasted Chicken Breast with greens. Very good!

Absolute charming place! Approximately 400 years old, beautifully restored, with huge rooms and…read morecomfortable beds. We spent there 3 nights only, but definitely would like to go back. Also very friendly staff. We didn't feel like in a "hotel", but like being guests in a mansion. The restaurant too is worth a visit.

Not four stars in the truest sense but by holiday inn standards its very good. Its a modern hotel…read morewith friendly staff, decent sized, comfortable rooms and well situated for town. The only notable downside, as you will be aware of already if you've stayed at an Express is that they only do continental breakfasts. No cooked brekkies here. Price is also reasonable as you'd expect from a Holiday Inn Express.

The Holiday Inn Express is a very modern and simple Hotel. The room was clean, the bed was quite…read morecomfy and the room got cleaned properly while I was away. I had new towels everyday and the shower was very nice! Rooms have a tv and everything which is essential. Staff is very friendly and helps out with storage of luggage and little problems like plasters or toothpaste! Breakfast is basic but good.

Well one of those Wearherspoons that's a pleasure to visit simply because its in a traditional…read morebuilding being a centuries old hotel. Service good food was fine and good value and the ale was actually good.

This place reminded me of a British version of Denny's. The food is just okay but it's cheap (even…read moreby U.K. standards). I was drawn in by the cool old building that houses this place. There was also a rather large crowd of locals dining here -- and now I know why! Large portions and low prices. The restaurant works like a traditional British pub. You go in and select a seat. There are menus on the table. Once you are ready to order, you go up to the bar and place your food order. It's sometimes confusing for Americans and other tourists and it does take some getting used to. Nobody will look at you strange if you just want to eat and don't want a pint (but it would be a shame not to imbibe when in England)! I loved the atmosphere of the place; it just oozes history from the creaky wooden floors to the cozy fireplaces tucked around the interior. Literary buffs must make a stop here and take some photos (there's a plaque out front) since Charles Dickens mentions The Royal Hop Pole in his first novel, "The Pickwick Papers." The food was just okay, I made this mistake of ordering off the special paper menu on the table. I didn't know there were more selections on a larger menu that was available on some tables. Oops, lesson learned too late. I got a boring chicken sandwich but the chips and peas were good. It's hard not to love British chips and peas, though.

My coworkers and I stayed here during a work trip because our client was within the area. Based on…read moremy stay I would rate it a one star, but because the staff were very friendly I gave it a two star. When writing this review I am comparing it to typical double tree hotel stays and Hilton stays. Here are some things that stood out to me, and played into my review: 1. To start the hotel is not in close proximity to any restaurants so we spent a lot of money getting taxis into town. There is a restaurant hotel but we did not want to eat there every night. We actually found that the lobby bar food was better than the restaurant food. 2. The hotel is surrounded by nature and there were a lot of bugs. When I first walked into my room there were 3 lady bugs on my window, and I also had seen a spider. All of my coworkers also seen spiders at some point during the stay. 3. There is no air conditioner, only a fan. My fan was dusty and it was only a matter of a few days before I came down with a cold. When it's hot the room is muggy you either have a muggy room or open the windows and chance bugs getting in the room. I had nose bleeds every other day. 4. There are no elevators; however, the front desk was nice about bringing the bags to the room. 5. One of my coworkers had to end up changing rooms because her toilet didn't work. 6. The two weeks we checked in our rooms weren't ready on time we we ended up having to wait in the lobby. 7. Although there were not any stains on the sheets they did not look like they had recently been clean and I seen someone else's hair, which kind of grossed me out. 8. Not that many options for things to watch on tv and the tv was rather small. 9. The first few days i thought there was no hot water but apparently I was working the shower incorrectly, so make sure to push button down and keep turning nuzzle to get hot water. 10. The walls are thin and the doors closing are loud so sometimes it woke me up. 11. I accidentally left my door open because I didn't realize after closing the door you have to yank it shut for it to be closed all the way.

Beautiful surroundings. Small rooms. Tiny bedread more