Just added this establishment to Yelp. We stayed 4 nights here and found it very comfortable and…read moreclean. I think it is quite new as everything is clean and sparkles. It is a basic hotel, but its location is right downtown and is very central to most activities. The room provided a comfortable bed, good hanging space and mirrors, a large comfortable bed, TV, but no phones. The Bathroom is large and has a very deep tub/shower. The tub is slippery getting in or out. No wash cloths, and only 1 large bath towel and 1 hand towel for the two of us Free coffee and tea in room as well. The Inn provides a buffet breakfast for extra which we did not try. There are many eating places very close by. We were quite happy with our stay and encountered no problems. Would recommend.

I had a lovely stay here at premier inn Cheltenham. The stuff was very friendly, very clean and…read morewell kept. Room was spacious my only problem was the toilet. I wasn't quite use to the British toilet and mechanics which was frustrating to me....lol Located downtown near bars, liquors stores, restaurants, shopping centres you name it. Sundays everything closes early. There is a lovely kebab restaurant 2 min walk from the inn if your fighting the late night munchies where the owners are just wonderful and entertaining. The view from my room was just beautiful. I would definitely recommend this place to a friend if they are ever visiting Cheltenham. Oh and the dollar store is right across the street if your looking for emergency toiletries.

Very nice hotel located in charming town. Near boutique shops and tasty restaurants. Rooms are well…read moreappointed and comfortable. Restaurant staff very accommodating and friendly. Enjoyed Roasted Chicken Breast with greens. Very good!

Lovely little hotel close to the centre of the city. We were welcomed by warm and friendly staff…read more The room was very clean, comfortable, nicey styled and with a very good bed and decent shower. Breakfast was very good. We ate one night in the restaurant and again the food was excellent. A very comfortable and pleasant place to explore Cheltenham or the surrounding Cotswolds.

Not four stars in the truest sense but by holiday inn standards its very good. Its a modern hotel…read morewith friendly staff, decent sized, comfortable rooms and well situated for town. The only notable downside, as you will be aware of already if you've stayed at an Express is that they only do continental breakfasts. No cooked brekkies here. Price is also reasonable as you'd expect from a Holiday Inn Express.

The Holiday Inn Express is a very modern and simple Hotel. The room was clean, the bed was quite…read morecomfy and the room got cleaned properly while I was away. I had new towels everyday and the shower was very nice! Rooms have a tv and everything which is essential. Staff is very friendly and helps out with storage of luggage and little problems like plasters or toothpaste! Breakfast is basic but good.

Pleased with our stay here. It's got a few quirks - weird outlet locations, door being slightly…read moreblocked by the bed, a little creaky, no washcloths - but balanced by location and price. Plus they have working electricity and ceilings which I've recently learned are two underappreciated points in daily living.

I have headed to Cheltenham a few times over the last few years to visit their long running…read morealternative club night, Judder. As it's on a Friday night (and on until late), overnight accommodation is a must. We have been to a few different serviced apartments in the City which have been great (as we normally travel in quite a large group from Birmingham), but for last Friday's edition there was a small party of three people. We checked the normal booking sites for accommodation choices, but after a little mooch around came across "The Big Sleep Hotel" on one such hotel comparison website. First thing to mention is that the Big Sleep Hotel is co-owned by John Malkovich. Cool huh? Second thing to note is that they have rooms which can fit up to 4 adults for a pretty bargain price (which includes a hot breakfast). The charge for £90 (£96 including secure parking) seemed like a bit of a no-brainer so we booked on the spot. This hotel in the centre of Cheltenham was really easy to find. We punched the direction details into the SatNav and whizzed our way there from Birmingham in around 45 minutes. Upon arrival, we buzzed the carpark to grab a space (the last one available) and mooched into Reception. The parking in this small secured space is "first come, first served", so the earlier you get there the better. The staff were friendly and helpful throughout our stay. We filled in the check-in details and were given our room key (they asked how many we wanted and we ended up with three). The reception space was bright, colourful and clean and had a small bar and dining area attached to it. The reception and bar are open 24 hours too, perfect for a nightcap if you're that way inclined. We asked if there was any takeaways nearby and was handed a folder with a number of menus from local restaurants. We were even advised we could take plates and cutlery from the dining area. The small touches really did make this place stand out. Our room was fab. 4 Single beds, a couch and table, a shower room (with a sink) and a separate room next door with the toilet in it. Handy, when you have more than one adult wanting to get ready at the same time. There was also a number of mirrors in the room, so not everyone had to crowd around the bathroom. The room had plenty of tea and coffee, a kettle, a hairdryer, a vanity stand and several power-points. Again, the room had everything we needed for an overnight stay but still kept a great sense of minimal, colourful design. The beds could have been comfier, but if you are heading out for a couple of nights they're totally fine. I would thoroughly recommend this chain for a weekend away. There are currently only three locations (Cheltenham, Cardiff and Eastbourne) but I would most certainly use them again.

I'm giving this hotel a 4 star rating because I feel they are constantly working on improving their…read morefacilities with very little resources in terms of staff. The hotel is historically interesting beautiful Georgian facade, 3 stories with some interesting Victorian features inside, especially the staircase and skylights. It is directly across the street from the promenade and park and around the corner from a street that contains many upscale shops and also one of The Ivy restaurants. Great location. They have a conservatory in the rear where breakfast is served, plus a really nice outdoor area for when the weather is nice. The breakfast is quite good, not to an extensive offering but they also do breakfast to order with some Greek offerings to give some respite from the usual full British Breakfast stodge. The rooms have been updated some more than others, if I was there again, I would choose a room towards the back, or higher up, since there seems to be quite a few musical events across the street at night. The staff were very helpful and went above and beyond in providing excellent service. I would bet in a few years with increased staffing and resources it will be a fantastic place to stay, I certainly enjoyed my stay.

Located next to a beautiful park, I felt a fresh and cosy atmosphere around the area…read more The restaurant, bar and lounge had a british exquisite ambiance with an elaborate interior! I felt the service was also great. I just had an afternoon tea and stayed there for an hour, but it was a brilliant time.

Stayed here with work March 2018 and aside taking a while to figure out how to get the room the…read moreright temp (runs warm, had to crack 2 windows just so as it was the coldest March in 25 years); it was excellent. A comfy bed that I absolutely passed out in every night after my first week on the job; no to mention jet lag from coming in from the west coast US and going out every night pub-dinner-pub with co-workers. Room was perfect. Clean, plenty of room and everything I needed while out of town working. Tried my first English breakfast here and loved it. Had it daily. Fan and Alan and staff were wonderful. Heading here again soon and looking forward to it.

I was having a mooch on Booking.com for a hotel for a weekend break and came across Beaumont House…read more- Cheltenham's 5 star boutique guest house. On arrival I was impressed as the cab pulled up at the front steps of this wonderful house. There is ample car parking here and its FREE for all guests. I was greeted at the door by a lovely member of staff who opened the door to show me in. Once checked in I was given a personal tour of the guest house. 1. The Guest Lounge - beautiful with an honesty bar for you to help yourself to, leave a note of what you have had and pay at check out. *There was a real fire place here which on the night when we came back from dinner it was lit and made the room really cosey and warm :-). 2. The Garden Dining Room was set out ready for breakfast the following morning with a lovely view of the landscaped garden. 3. The conservatory again also over looking the garden there was a drinks machine with complimentary coffee, expresso, capuccino, latte, speciality teas and biscuits. We then went up the stairs to the first floor where she showed me to my room. 4. I had booked the Prestbury Suite - a large double room with ensuite whirlpool bath, overhead shower and bathroom tv. I was like WOW - it was gorgeous. As well as the tea and coffee in the room there were flowers, fresh fruit, luxury chocolates and a mini bar. I loved the large windows of this Georgian house, great to sit and look out on your surroundings. The bed was huge! :-) It was just a 25 minute walk to the grand Montpellier Arcade where there are some gorgeous shops, bars and restaurants. Walk a little further along the promanade to the centre of the town and enjoy. After a relaxing whirlpool bath that evening I had a wonderful nights sleep. Woke up looking forward to breakfast. The superb hospitality of the continued as we were shown to our table looking over the garden. All produce are locally sourced and cooked fresh to order. I had fresh fruit salad and yoghurt from the buffet followed by haddock and poached eggs and it was gorgeous, made a lovely change and set me up for the day. My friend had a full english. Freshly squeezed orange juice was also available, teas & coffees served to your table. Fabulous breakfast. The staff ensured everything was to your satisfaction all the way through. So wonderful to experience! Now I know there were 2 themed rooms here and I was able to have a look in them. Out of Africa and Out of Asia are definately worth booking if you are after a special treat. Have a look at the website www.bhhotel.co.uk Fan & Alan Bishop and staff thank you so much for a marvellous stay!

We were supposed to stay four nights at Ellenborough Park Hotel over Christmas, and booked based on…read moreits reputation as a 5-star hotel. Unfortunately, our experience was very disappointing, and the conditions were unsafe and unclean and we felt we had to leave after the first night. I don't usually write reviews, but morally, I felt I had to say something. There was no effective heating, noticeable musty stains on the floors and ceilings and the whole hotel smelled like mildew - my whole family woke up sick. mildew and mold in a hotel is serious and you cannot be charging people (especially for these prices) for unsafe conditions. While one staff member at the concierge was friendly, the manager we dealt with was rude, which was especially unsettling considering the high price we were paying for a Christmas stay. Our room was unclean with mold stains, and overall felt far below what you would expect at a five-star hotel. when we told him this, he said that "we had the cheapest room." our family paid $6,872 USD for this stay. I was absolutely appalled with his response. The property has 5-star prices but, based on our experience, not even 3-star standards for basic cleanliness. We came here with our family to enjoy Christmas, but ended up leaving early at a loss of $6,872 USD due to how poor our experience was.

Disappointed Christmas Review of Ellenborough Park…read moreReviewed 6 days ago via mobile I made the decision to join family at the Ellenborough Park. Not feeling particularly in the Christmas spirit I thought the get away would be a chance to get away and forget about things for a few days after losing my mother 5 months previously. Maybe I was expecting to much from a 5 star hotel, but must say I have stayed in better 4 star. The very young covering staff were very polite and capable but just a couple let the side down. Twice we were served but a slightly older lady in the dining room who had an excuse for every thing. At breakfast we ordered drinks and were asked to order the hot food we wanted. We went to get our cereal, toast, yoghurt etc and when we came back our hot food was already waiting for us. We asked our waitress why it had come up so quickly and she said it's always been like that, which is a lie. She offered to reheat it. You can't reheat eggs/ cooked breakfasts. The following morning we had a different server and I ordered scramble eggs on toast. Not a problem v nice. The next morning the same older lady we had from the previous day served us and I asked for scrambled eggs on toast and was told chef doesn't do it and that I could have the eggs but to cook my own toast. So as before it came up quickly and was left sitting there whilst I was in the other room cooking toast. So warm toast cold eggs! Christmas day was a let down, the main meal was awful. We were served a thick slab of Turkey without hardly any sauce or gravy which made it hard to swallow. The thickness of the meat was enough for 2 people which made hard to eat and dry. The tiny Christmas pudding looked liked it had come from a tin, it was an odd shape. The chocolate dessert on Boxing Day was inedible, the chocolate dessert was like 100 % dark chocolate and the honeycomb taste like a mouthful of burt bicarbonate soda. I noticed quite a lot of food went back uneaten. Also evenings in the lounge were ruined buy guests who thought it was ok to keep putting logs on the fire. You really need a sign about it. Apart from the lousy weather it wasn't cold. So why these people felt compelled to do this I really don't know. My family members who have stayed with you on previous occasions even said it wasn't the same as previous visits. I'm sure they will give you another chance due to work etc, but I don't think I will be