If you want a place with quality furniture and a store that stands behind it - this is it! Love…read morethese guys!

Expect no after sales service if things don't go right. there are no returns unless you want to pay…read moreabsorbent restocking fees even if there is a stock item that is unopened.

RE: the manufacturer's warranty claim Again, the…read moremanufacturer's warranty claim is not of concern. You called to propose a return-and-refund and we accepted it. No mention of that claim, and now you want to play that card? The owner, whether that is you or your father Haji, should at least have accountability as a shop owner. Retracting what you have said is something you should be ashamed of. No accountability, no credibility, nothing. You might as well close the shop. No more customers should be tricked and played by your so-called family business. _____________________________ Update: I am not sure why you flagged my genuine review and have my review removed. Fortunately, I did have a copy of my review. I will make sure my voice be heard on all platforms, where you cannot easily flag and remove this genuine review. _____________________________ Update: I have filed a formal complaint to BBB, not sure if it would help to reveal this kind of business. In any way, the post has always been trying to warn potential buyers that there are SO MANY other businesses in the Greater Vancouver region that sell mattresses, as evidenced by other reviews, do NOT be deceived by their initial attitude, you will be amazed to see an extremely contrasting one when you have a problem. Again, my first-hand experience warns you to not purchase from here --- there is no upside here compared to any other business. This kind of family business and the action taken by their owner to retract what he said only one day ago IS TRULY A S.H.A.M.E! _____________________________ Update: The business owner is STILL trying to evade the question that why he and I entered into an agreement (which was proposed by the owner) on 12/22/2021, yet only one day later, blatantly said he had no credibility and everything he said did not count. Please acknowledge here to the potential buyers and let them be the judge, and be noted that our verbal contract made yesterday is "as legally binding as a written contract." It is a shame to see a business does this --- NEVER seen this before --- even for a family business. The owner himself admits this lack of credibility, and this accurately reflects in your family business Sleep Shop. Again, buyers, DO NOT purchase from here!!! Go to a larger business that is more HONEST --- at least they do not RETRACT what they had said. UTTERLY ABSURD AND RIDICULOUS! There are multiple ways to deal with a defective product that has quality issues. Return and Refund is one of them. Very ironically, you called me on 12/22/2021 to propose the solution that you will have your drivers pick up the two defective, has-quality-issue mattresses. You did not mention anything about the warranty form. Why did you even contact me and have me agreed on the pick-up time on Friday and only one day later came up with this warranty form issue? As I have said, return-and-refund is one of the solutions for a defective product, and I intend to choose this one. _____________________________ Original Post: DO NOT purchase from here!!! Business with no credibility. The owner Haji himself admitted that everything he said had no credibility and backed out from the agreement made yesterday. Yesterday 12/22/2021 you said and we even agreed a specific time, that is, to have your driver pick up the mattresses, which started to sag within the first week of delivery, on 12/24/2021. But only one day later on 12/23/2021, you said everything you said did not count, and this is the way you conduct business. Ridiculous owner and the way he conducts business. The original agreement should be held and the driver would pick up the mattresses and a full refund would be issued. A business owner who does take the responsibility for quality issues, but I give you this --- you are courageous enough to state on the phone that you are a person with no credibility and everything you said in our agreement did not count

We needed a single bed for an elderly woman. Sleep shop was excellent in recommending a great…read moremattress as well as a lovely base, all without breaking the bank. The items were delivered the following day and turned out to be as stated. Great for what our needs were. The two delivery persons were excellent as well and very very friendly and quick with the set up. Was very impressed with the entire experience and will buy from there again. Beat their competitor by a mile in service, friendliness and delivery experience. Would recommend checking them out before committing to the "other" guys.

I am vegan and don't want to animals to be slaughtered for me to sit on but I couldn't find white…read morefaux leather sofa with chaise anywhere until I went to Rob's. Joe was so helpful and they custom-made my gorgeous new sofa with chaise, chair and a half and ottoman with storage, exactly the way I wanted them. Reasonably priced too. He said it would take 3-4 weeks but it was done and delivered in 20 days. Delivery went smoothely too. I will go to Rob's for any future needs.

I recently was looking for a leather electric recliner or sofa, so Google searched for stores near…read moreme, found the typical franchise stores which I checked out, however also noticed Rob's Furniture store on the Langley bypass below the 204th st overpass. What a great find! Quite a large store, huge selection of all kinds of furniture, prices were on average 25-30 pct less than other stores I checked for same or similar products! No frills, not much advertisement but about 20 yrs in business in Langley, mostly word of mouth customers, terrific, no pressure service very knowledgeable sales staff. I highly recommend checking this store out before you buy anywhere else.

A few months after purchasing a Kingsdown queen mattress the side wall collapsed. My warranty claim…read morehas been denied due to light staining on the mattress from a coffee spill. I paid approximately $2000 for this mattress and another few hundred on a box spring as recommended by the salesman. I am now stuck with a defective mattress and Sleep Country will not do anything about it. I would not recommend Sleep Country.

We went in for multiple mattresses for our home and lake house. We were helped by a lovely…read moresaleswoman who was knowledgeable and patient with us as we looked at the various options available. She was showing us sheet sets and mattress protectors when her manager interrupted to tell her to start serving other customers who had just walked in. At first we thought he was going to step in to complete the sale but we were left hanging and no further attention was paid to us. My husband walked over to see if she was coming back but she wasn't able to divert her attention from the new customers. We walked out and will never go back again. The sales woman was great, but her hands were tied. We hadn't taken that much time looking around, maybe 20 minutes at most for what would have been a sizeable sale.

Worst experience ever. I would have had a more enjoyable experience if I got a used mattress with…read morebed bugs. We were strongly recommended mattresses for my daughters when we moved in. Not only were they terrible mattresses, but one developed a HUGE hole in it due to spring issues. I took pictures and spent almost an entire year going back and forth. Even though I was assured that my proof of purchase is on file, they couldn't. I paid for a credit card statement to show that proof, and they still just ghosted me. Worst customer service, worst store. Lets hope the closure isn't temporary if they're going to treat people like this. Absolute JOKES of a company and employees. Only go to them if when you do have a problem you get the worst customer service imaginable. Don't waste the $600 like I did, I'll never get it back and if I can ensure that no one else suffers the same fate, then I will. I'm not joking. Don't waste your time or energy.

DO NOT BUY HERE. WORST EXPERIENCE…read more We ordered a mattress in August and are still waiting. The sales person said 2 to 3 business weeks will be delivery. Everytime we call he said there was an issue with their supplier. They are delivered in the warehouse and we need to count. Which are most likely all lies. I asked for a refund as we have been waiting for so long and he says the owner is on a business trip and he can't do refunds. So long story short, don't buy here, they steal your money and don't give product. Very Very Angry Customer.

I bought a voucher for this place, thinking I did my due diligence. Before I bought it, I checked…read morethe web site for something that I wanted and phoned to ensure that they could get the item. "Sure, no problem; not in stock, but just two weeks away." I bought the voucher and called back to order the item. The woman told me she'd have to get back to me so she took my name and number. After a week, I called back - same story, different employee. They didn't call me back. After calling about once a week for 6 weeks, and being told they'd call me back, I drove out there (an hour each way). The first helpful employee I encountered here had to check the info and DID call me back to tell me that the item I wanted was no longer available from the supplier. At least I got some info! I tried to get info on another item from the web site and it was the same story. Even talking to the manager, he kept saying he'd get back to me then didn't. BTW, the item I had originally wanted was still on the web site, but not available from the supplier. I asked for a refund for the voucher because after almost 3 months of not getting information, I couldn't get something that I wanted, and I'm not going to just buy a "spare mattress" just to use the voucher. Bottom line: 1 helpful employee, and a LOT of employees, including 2 managers who seem to not want to do business with customers unless they walk in. I would NOT RECOMMEND this place to anyone, not even my enemy!

I bought a voucher through surrey.com for $50 which was for $250 worth of furniture from Sleep…read moreKomfort in Langley, BC. I made many attempts to contact and purchase a mattress through this business with no success It was over the period of about 1 months time as I was moving and needed a bed. I left many messages, calls were NEVER returned. When I was able to reach someone, it was the same man at least 5 times and promises were always made to get back to me regarding a mattress I wanted and it never happened. I drove all the way out there from Vancouver but didn't know they were closed on Sunday. So after continually trying to deal with them over the phone with no success, I finally had to buy a mattress elsewhere. But I drove out there AGAIN to see if there was anything else there I could use and tried to buy pillows but he wouldn't let me use my coupon as they were on sale. So, I found someone that was interested in buying my voucher because they wanted to buy a futon but when she called (someone actually answered!) she was told that the voucher could not be used for a futon and that it was only for big ticket items! It said nothing like that in any small print! So, I was unable to use it or sell it and today is the last day before it expires. I tried to call Sleep Komfort yesterday and left a message which they of course didn't return so today I called and left a long pissed off message explaining why I am such a dissatisfied customer and again left my number but I'm sure I won't hear from them. I have wasted much time, gas and $50 bucks on this deal and am pissed off. I've contacted surrey.com to request a refund, we'll see if they stand behind the businesses for which they deal with. I'll keep you posted on what happens.... So, surrey.com got back to me right away and refunded me my $50!! Sleep Komfort still has not returned ANY of my calls! Dear surrey.com, YOU ROCK! Dear Sleep Komfort, YOU SUCK!

I purchased a three piece living room suite from the Jag store in Langley four months ago in March…read more2024. When it arrived there were two armrest cushions missing. I have been in constant contact with them (although it took 3 weeks for them to respond to our last email) and they inform me that their supplier does not ship packages directly to customers and I will have to wait a further 10 to 12 weeks for their next shipment. I just sent them an email (July 28, 2024) informing them that THEY can have UPS, Purolator, FedEX and DHL pick up a parcel anywhere in the world and ship it directly to them. I will keep you informed on how they respond to this.

Buyer Beware, worst customer service, Fiza works remotely working I have been told so it takes her…read moremultiple emails and days to return responses. So rude indirect and does not even take the time to explain anything abruptly looks at an email and "Denies responses." Quality of sofa is horrible, after less than 2 months. Manager/Owner never returns messages "to busy to return calls and emails" They blame manufacturer for the "lemon" and do not stand behind there products. I woud not even buy there extended warranty they will probably not honor it anyway. Not a good value purchase by far!

I waited 1 month for my chair, then drove 3.5 hours there…read moreand back, to pick it up at Surrey Warehouse from North Vancouver. Opened packaging to find it badly damaged. Policy states I need to return it myself (another 3.5 hour drive), to get my refund....or pay $166. To have them come and get it. Read the back of your purchase papers! It can't be delivered back to the store where you bought it. Everything is worded to there advantage, and no liability for them. It also states the customer only has 3 days to file a complaint. So........my suggestion is if you still want to purchase from Ashley's, then please open the packaging at the warehouse, (if you pick it up there, and not have it delivered for a charge of $166.) See damage in photo attached:

Horrible customer service! We were in the store nearly half an hour. Not only were we not…read moreacknowledged when we walked in, but during our entire time in the store, we were not approached by any sales employees. We were ready to select furniture and spend a lot of money to furnish our new home, however due to the deplorable experience, we decided to take our business elsewhere and will not be shopping with any Ashely homestores or recommending this place to anyone.

The first thing to know is that Shop N Drop is an actual service. Eric is a real person and it is a…read morelegitimate business. Obviously this is EXTREMELY important to know as there are con artists out there. And to trust someone to pick up your item and drop it at your house means you need to know that the person isn't going to drive off with it. Eric will ask you to text the receipt for your item so he can show it to the business (ie: Canadian Tire). If he is dropping off the item at your house and you won't be there, he will ask you to e-mail him to give your permission. He will give you a window of time when he is going to drop off the item and will call to let you know if there are changes in times. He will give you a quote but it depends on how heavy the item is. If it is a barbeque that is maybe 50 or so pounds, the quote is about 49.00 but it will cost more for heavier items, which is fair. He moved a metal garden shed for us that weighed over 300 pounds that we couldn't move in our small vehicle. We were charged $118.00. The delivery was prompt, Eric took great care moving the item to the back, and closed the heavy gate that I couldn't move, to keep the item secure. He was polite and gave me a detailed receipt. Eric can have a terse, business-like manner on the phone but do not take this to be rudeness. Wouldn't you rather have an honest, upfront person to deliver your item, rather than someone who might sound 'nice' but who breaks your item, is careless, or who doesn't even show up? For people who can't move things on their own because they don't have a truck or if it's too heavy, Eric is a trusted person to do the job for you. That's one thing you don't have to worry about in a chaotic world. Peace.

Eric is excellent with communication and calling back in a timely manner. He is professional and…read moreoffers great customer service. If you need something delivered from Costco don't hesitate to use his service. He offers very reasonable rates and takes care with the product delivery. I would recommend him and wouldn't hesitate to use him again. Thank you!!