I purchased a screen protector here for $39.99. The younger gentleman and I had a lovely exchange of conversations. Upon my departure, I made sure to ask about the warranty since I just purchased a screen protector from AT&T for my son for the same price with a lifetime warranty a week before. I was told that "they" the store did not have a warranty but the "manufacturer" did. So I left the store with my receipt not thinking I needed anything else if I did indeed need a replacement. Fast forward a month and a half later. My screen protector cracks on the edge. So I lift it off and go back to get a replacement. The younger gentleman wasn't there. I explained to the older gentleman who was there that I needed a replacement. Firstly, this gentleman was also present when I made my purchase and I'm pretty sure he remembered me, well because I'm unforgettable! LOL! He tells me he can't help me and that the other gentleman, who helped me will be here on Friday, today. So this is my second trip. I go in today after work. Both men are there. I greeted them both and proceeded to ask him if I needed the packaging from my purchase to get the warranty claim started etc. He went into the spiel of how what I purchased doesn't come with a warranty. I reminded him of our conversation and told him that a week prior I had purchased my son's screen protector and that I could've purchased a screen protector for the same price from the big stores but wanted to give my business to our local small business. The younger man, after quite a bit of conversation says, I may have misspoken, I apologize. At this point, I ask, so what are you going to do? The older man, who pretended he wasn't in charge when I went in on Tuesday, suddenly became the owner, well would you look at that? And immediately took control now that he heard I expected a replacement. Let me just say this guy just lost not just me as a customer, but I will make it a point to let EVERYONE know to not shop here. The conversation now went in a flea market direction of well I can take $10 off this one or $20 off that one. I was astonished by his demeanor! I did not go there to bargain. Nor did I go there to pay for a new screen protector. I went there to get a replacement. They were all smiles when I was making a purchase. Well the smiles sure disappeared when it came down to doing the right thing. Over $39.99 they showed that they are classless! Wow! The look on the older man's face....you would've thought he wasn't going to be able to pay his mortgage with that loss. Unreal! My 18 year old daughter was with me and maybe if she wasn't, I would've said a few tactful choice words but I decided to just look at each of them with pity and when asked which one I wanted I just said, I'm all set and walked out. And this my friends is called KARMA!!!!
You're better off going to Verizon, AT&T,T-Mobile etc and get one from them like I did right after I left this store. read more