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    The Felt Pod

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm
    Updated a few days ago

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    Hobby Lobby - más

    Hobby Lobby

    3.0(225 reviews)
    3.9 mi
    $$

    Have a hobby lobby Christmas (ding-dong-ding) It's the best…read moretime of the year (ding-dong-ding) I don't know if there'll be snow.. 3.5/5 Organization It was hard to find items but could be because of the sales. Some of the aisles are disorganized. 4/5 Service Employees were helpful when you can find them usually up front with a line of people trying to pay. 4/5 Parking Lots of parking. Electric parking spots up front more than handicap spots. If you need some crafts hit the lobby of the Hobby. Matthew 5:3, God bless

    To: Hobby Lobby - West Covina Store No. 595…read moreI am submitting this complaint regarding the unprofessional and rude behavior of an employee named Maximiliano during checkout at your West Covina location on 12/30/2025 at approximately 9:30 a.m. While paying, we attempted to explain that another employee had directed us to an end cap of New Year's decorations that was clearly labeled 40% off. Maximiliano repeatedly interrupted us, spoke over us, and refused to listen as we explained that we were misled by the signage and employee direction. Although he stated that yellow price tags indicated clearance and did not qualify for the discount, the issue was not the pricing. A manager later apologized for the misinformation regarding the signage, but my concern was Maximiliano's condescending tone, dismissive facial expressions, and lack of respect throughout the interaction. Despite other customers being present, he continued to display a poor attitude and showed no effort to listen or de-escalate the situation. As a customer-facing employee, professionalism, respect, and attentive listening should be standard. This interaction did not meet those expectations and left a very negative impression. I am extremely dissatisfied with this experience and hope this matter is addressed appropriately.

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    Hobby Lobby - Brushes

    Brushes

    Hobby Lobby
    Hobby Lobby - Inside

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    Inside

    Michaels

    Michaels

    3.3(107 reviews)
    2.8 mi
    $$

    Definitely check their website or your app if there's any local coupons for this location, great to…read morestack on top of whatever discounts they already have or just to get a discount in general. There's always sales at Michael's which I love as a cosplayer and someone who does some arts and crafts for some projects and gifts for others, it's a great stop. This one is slightly more out of the way for me, but there's plenty of parking and is a decently sized Michaels location. Again, with every location, you better start shopping for seasonal and holiday things around 2 months before it actually happens because the closer to the actual holiday, it'll be mostly gone and they're already stocking items for the next major season or holiday 2 months away. Maybe a month from the holiday there's turbo sale on those items. Love doing Black Friday shopping here too, crazy discounts. Definitely double check that, super cheap. This store isn't as disorganized or disheveled as some other stores can be. It can be a wait to check out though even with self check out and the staff that they have there, so keep that in mind. I sometimes get spray paint for cosplay, so you gotta ring someone to assist you, so even more of a wait.

    Terrible customer service. This entire store needs basic training on customer service…read more I came to this location on the morning of Valentine's Day (Saturday) to get a few things. It being a weekend and a holiday you would think that the store associates would have at least a slight awareness of increased sales and a sense of urgency. You would be wrong. There was a middle aged blonde with glasses in particular, I'm assuming she was the shift leader or manager, who was a master at looking busy but not actually doing anything. As the checkout line increased, and the two other associates already on a cashier getting swamped, she could have easily jumped in to help in any way (I.e fill up balloons which 95% of people in line were waiting for) and she did not. She didn't even bother to lift a finger to do anything productive. Instead she stood in front of the long line of customers, played with a bunch of go back items, and then disappeared to the back of the store when a friend/family came to visit her (I know this because someone called her over the PA system that she had a visitor). She left the front checkout area and could be heard going on about a conversation with her visitor and laughing, all the while doing exactly nothing to help the customers who by this time had already been waiting in line probably longer than they spent browsing the actual store. When she arrived back to the checkout line she again proceeded to NOT help and went on about looking busy while not actually doing anything. The other two younger ladies in the front who were working the registers each said something to her in passing (I assume it was to ask for help or indicate they needed help in some way) but she dismissed the two younger ladies, continued to ignore the long line (more than 8 people at this point), and made no attempt to even hand me my balloons (5) which took more than 9 minutes to fill. Complete incompetence from the middle aged blonde with glasses. It's too bad that the younger ladies are working under this incompetent blonde. She should be removed from her position immediately as she clearly has not accumulated any BASIC skills despite having lived more than enough years to comprehend the most remedial skills one needs at any retail job. Simply put, keep an eye out for the incompetent blonde who brings no value to this location and who, I would argue, actually hurts this location as she is clearly in some sort of leadership position yet displays no skills whatsoever worthy of the position.

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    Michaels
    Michaels
    Michaels

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    Oscar's Upholstery Studio - Professionally done tufting creates a feeling of class, bringing beauty and life into your sofa.

    Oscar's Upholstery Studio

    4.8(81 reviews)
    7.5 mi

    we have two identical 20yo custom sofas that the thin fabric was ripped and falling apart. In…read moreorder to host a 40-person party in 2 months. Oscar responded with clear and reasonable quotes and a 5-wk process time. sofas were picked up as scheduled. since we're trying to save some $ and matching the seat cushion, there were not too many choices of fabric to choose from. and It was hard/expensive to find trims that matched original design of the sofa. Oscar's staff explained and talked me into just doing simple piping along the base and around all the pillows. the day before delivery I called to confirm (I was really worried they won't make it for my party scheduled day after delivery), then again the morning of delivery and late afternoon. they finally delivered around 5pm on delivery day, 2hrs after their closing time. the sofas looked really nice and the simple piping actually enhanced the seat cushions. we really like it. Oscar was very responsive via text. the staffs were all very helpful throughout the process. I would have given them 5-stars if I didn't have to be so nervous the last 2 days worrying they wouldn't make it.

    Our third couch needed the biggest transformation work--the frame was good but the fabric was torn,…read morethere was a large stain on it, and the cushions had lost all their firmness. Maria gave me a reasonable estimate with 10% discount for paying in cash. They picked up my couch from my home before Christmas and delivered it looking gorgeous and more comfortable than it had ever been before today. What a great start of the new year. The upholstery work is excellent to the last detail. Highly recommend!!

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    Oscar's Upholstery Studio - Antique couch reupholstery in pink chenille.

    Antique couch reupholstery in pink chenille.

    Oscar's Upholstery Studio - Excellent workmanship--note the crispness of the edges and piping.

    Excellent workmanship--note the crispness of the edges and piping.

    Oscar's Upholstery Studio - Third couch--AFTER!!

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    Third couch--AFTER!!

    The Felt Pod - fabricstores - Updated May 2026

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